What users are saying about
Top Rated
67 Ratings
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Top Rated
712 Ratings
Top Rated
67 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Gong

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Top Rated
712 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Attribute Ratings

  • Gong is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

7.0

CallRail

70%
32 Ratings
9.3

Gong

93%
393 Ratings

Likelihood to Renew

CallRail

N/A
0 Ratings
9.0

Gong

90%
7 Ratings

Usability

8.6

CallRail

86%
6 Ratings
9.1

Gong

91%
160 Ratings

Availability

CallRail

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Performance

CallRail

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Support Rating

8.8

CallRail

88%
13 Ratings
9.4

Gong

94%
188 Ratings

Implementation Rating

CallRail

N/A
0 Ratings
7.7

Gong

77%
4 Ratings

Configurability

CallRail

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Contract Terms and Pricing Model

CallRail

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Ease of integration

CallRail

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Product Scalability

CallRail

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Vendor post-sale

CallRail

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Vendor pre-sale

CallRail

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Likelihood to Recommend

CallRail

This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
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Gong.io

Gong is well suited when you have a team handling multiple types of calls both in terms of meetings vs cold calls as well as platforms, e.g., Google Meet, Teams, and Outreach/Salesloft. It is good for orgs where they need to build out sales enablement fast - as you can create libraries of similar calls focused on a specific use case. It is also good for orgs that are scaling and finding their product fit or adapting to the market - since non client facing teams like product and engineering can also hear what the customers are saying via keyword matches, without needing to watch whole calls or attend. It is not so well suited to teams in orgs where you have all reps using the same script, know your customer inside out and have everyone doing exactly the same thing. As in this scenario, it is quite expensive. If everyone is already rowing in the same direction for the company - it's perhaps not so essential.
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Pros

CallRail

  • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
  • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
  • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
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Gong.io

  • Alerts to let you know moments that matter in calls
  • The UI is super easy to explore and intuitive so you don't need much training
  • It helps us collaborate across borders
  • the mobile app is helpful when you're on the move
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Cons

CallRail

  • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
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Gong.io

  • Notes in app - there needs to be an option to download your notes or a better formatted copy/paste for this function.
  • Transcript - make this downloadable so it can be copied/pasted/reformatted for CSM's who have to input notes into other systems.
Read full review

Pricing Details

CallRail

Starting Price

$30 per month per user

Editions & Modules

CallRail editions and modules pricing
EditionModules
Call Tracking451
Analytics Suite1452
Conversation Analytics (Call Tracking + Conversation Intelligence)953
Marketing Analytics (Call and Form Tracking)954
Lead Center (requires Call Tracking plan)305

Footnotes

  1. per month
  2. per month
  3. per month
  4. per month
  5. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Visit callrail.com/pricing for more details.

Gong

Starting Price

Editions & Modules

Gong editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    CallRail

    No answers on this topic

    Gong.io

    I gave this rating because Gong is the best Conversation Intelligence software in the Marketing. It is efficient, user-friendly and easy to integrate
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    Usability

    CallRail

    The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
    Read full review

    Gong.io

    It would be nice if the call recording was available more quickly after each call. I need to wait 10-15 minutes after the call for the recording to be available so that I can send it to the customer. It would also be nice if it was easier to auto-tag calls and sort them automatically into folders.
    Read full review

    Support Rating

    CallRail

    CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
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    Gong.io

    I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
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    Implementation Rating

    CallRail

    No answers on this topic

    Gong.io

    I wasn't part of the team that implemented. I tapped "eight" above, because an alert appeared in the screen saying that this question was required.
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    Alternatives Considered

    CallRail

    Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
    Read full review

    Gong.io

    Salesforce CMS captures my call data and notes that I include in the records, but it does not record the call and provide the specific data that Gong does. Gong does a nice job of giving me the specifics needed to make changes moving forward.
    Read full review

    Contract Terms and Pricing Model

    CallRail

    No answers on this topic

    Gong.io

    I was not involved with the process
    Read full review

    Professional Services

    CallRail

    No answers on this topic

    Gong.io

    I was not involved with the process
    Read full review

    Return on Investment

    CallRail

    • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
    • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
    • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
    Read full review

    Gong.io

    • It helps me save time and push deals forward.
    • It helps me track my deals and align more with pipeline and actual forecasting.
    • It positively impacts the training and knowledge sharing with new hires and tenured reps.
    • It helps to have a history of performance to better acknowledge praise and accomplishment within reps.
    Read full review

    Screenshots

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