What users are saying about
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Top Rated
65 Ratings
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Top Rated
463 Ratings

CallRail

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Top Rated
65 Ratings
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Score 8.6 out of 100

Gong.io

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Top Rated
463 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

CallRail

This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
Anonymous | TrustRadius Reviewer

Gong.io

Gong.io is very well suited to call tracking, call recording, and all of the follow-up details. It is not itself a CRM or a central database for client or contractual information, but it does provide the best infrastructure for tracking customer interactions and building a platform for future interactions. It is an ideal historical source for calls, and functionality in the last 10-12 months alone has continued to evolve and improve.
Anonymous | TrustRadius Reviewer

Pros

CallRail

  • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
  • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
  • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
Anonymous | TrustRadius Reviewer

Gong.io

  • Conversation breakdown - filler words, talking to fast, talking too much relative to customer
  • Detailed transcript - some words are off, but being able to ctrl F a call to find a specific detail is huge
  • Search - maybe I want to listen to how a rep on a different team talked about a product, easily search the product name or other relevant words to find a call recording on the desired topic
Anonymous | TrustRadius Reviewer

Cons

CallRail

  • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
Seth Tucker | TrustRadius Reviewer

Gong.io

  • More apps to integrate with for example we had to switch from Freshcaller to outreach to use gong.
  • There appears to be a 4-5 hrs lag for calls from outreach to reflect on [Gong.io]. Real time would help for user adoption
Anonymous | TrustRadius Reviewer

Usability

CallRail

CallRail 8.5
Based on 7 answers
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
Anonymous | TrustRadius Reviewer

Gong.io

No score
No answers yet
No answers on this topic

Support Rating

CallRail

CallRail 8.8
Based on 14 answers
CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions.I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
Amber Callan | TrustRadius Reviewer

Gong.io

Gong.io 8.5
Based on 182 answers
They have been very attentive and always communicating with us. They also are great at scheduling calls for training purposes and helping new members of my team. In that aspect I have nothing but great things to say, they are responsive, attentive and always willing to help. I really like working with them.
Tavi Carvajal | TrustRadius Reviewer

Alternatives Considered

CallRail

Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
Eric Kammer | TrustRadius Reviewer

Gong.io

I did not personally use this platform since we have exclusively used [Gong.io] but from what I have heard from my constituents and coworkers was that it was less robust and feature rich than what [Gong.io] has to offer. Unfortunately, I can not provide much more insight into what the differentiators and product feature gaps are between the two platforms.
William (Matt) Wood | TrustRadius Reviewer

Return on Investment

CallRail

  • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
  • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
  • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
Frank Emerson | TrustRadius Reviewer

Gong.io

  • It has increased our ability to see where each member of the team is coachable.
  • Being able to send a copy of the demo's my company holds to the client after the fact has increased the close rate and decreased the time it takes. If a person was unable to attend the Demo they are still able to see and hear all of the topics discussed.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CallRail

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$30

CallRail Editions & Modules

Edition
Call Tracking$451
Lead Center$301
Conversation Intelligence$501
Form Tracking$501
  1. per month
Additional Pricing Details

Gong.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Gong.io Editions & Modules

Additional Pricing Details

Add comparison