What users are saying about
34 Ratings
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Top Rated
1972 Ratings
34 Ratings
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Score 8.5 out of 100

Microsoft Teams

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Top Rated
1972 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Capsule CRM

Capsule CRM has many advantages that make it unique from all other customer relationship management applications. This application is also used for task management and it is also used to set automatic quotes and proposals. In these automatic quotes and proposals, they set their company details, pricing, and different things that help them to know more details about the company. It is perplexing application for internal chat integration and document storage.
Samuel-Borris James | TrustRadius Reviewer

Microsoft Teams

I think its great for short internal meetings and internal work. Desktop sharing ect. The chat is also really well done and works very well. We have not had any failures that has caused issues. It also great for adhoc groups and trouble shooting in our case it allows us to easily split off with cross functional groups to discuss issues without cluttering up a larger conversation. We also like that it is linked to our Active Directory information in Azure.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Capsule CRM
8.7
Microsoft Teams
Customer data management / contact management
Capsule CRM
8.6
Microsoft Teams
Workflow management
Capsule CRM
9.2
Microsoft Teams
Territory management
Capsule CRM
8.7
Microsoft Teams
Opportunity management
Capsule CRM
8.7
Microsoft Teams
Integration with email client (e.g., Outlook or Gmail)
Capsule CRM
9.0
Microsoft Teams
Contract management
Capsule CRM
8.9
Microsoft Teams
Quote & order management
Capsule CRM
8.1
Microsoft Teams
Interaction tracking
Capsule CRM
8.1
Microsoft Teams
Channel / partner relationship management
Capsule CRM
8.9
Microsoft Teams

Customer Service & Support

Capsule CRM
8.4
Microsoft Teams
Case management
Capsule CRM
8.5
Microsoft Teams
Call center management
Capsule CRM
8.5
Microsoft Teams
Help desk management
Capsule CRM
8.0
Microsoft Teams

Marketing Automation

Capsule CRM
8.5
Microsoft Teams
Lead management
Capsule CRM
8.8
Microsoft Teams
Email marketing
Capsule CRM
8.3
Microsoft Teams

CRM Project Management

Capsule CRM
8.2
Microsoft Teams
Task management
Capsule CRM
8.1
Microsoft Teams
Billing and invoicing management
Capsule CRM
8.4
Microsoft Teams
Reporting
Capsule CRM
8.1
Microsoft Teams

CRM Reporting & Analytics

Capsule CRM
7.5
Microsoft Teams
Forecasting
Capsule CRM
7.1
Microsoft Teams
Pipeline visualization
Capsule CRM
7.8
Microsoft Teams
Customizable reports
Capsule CRM
7.5
Microsoft Teams

Customization

Capsule CRM
8.3
Microsoft Teams
Custom fields
Capsule CRM
7.9
Microsoft Teams
Custom objects
Capsule CRM
8.3
Microsoft Teams
Scripting environment
Capsule CRM
8.6
Microsoft Teams
API for custom integration
Capsule CRM
8.3
Microsoft Teams

Security

Capsule CRM
8.3
Microsoft Teams
Single sign-on capability
Capsule CRM
8.2
Microsoft Teams
Role-based user permissions
Capsule CRM
8.5
Microsoft Teams

Social CRM

Capsule CRM
7.6
Microsoft Teams
Social data
Capsule CRM
7.8
Microsoft Teams
Social engagement
Capsule CRM
7.4
Microsoft Teams

Integrations with 3rd-party Software

Capsule CRM
7.7
Microsoft Teams
Marketing automation
Capsule CRM
7.7
Microsoft Teams
Compensation management
Capsule CRM
7.8
Microsoft Teams

Platform

Capsule CRM
8.2
Microsoft Teams
Mobile access
Capsule CRM
8.2
Microsoft Teams

Project Management

Capsule CRM
Microsoft Teams
7.9
Task Management
Capsule CRM
Microsoft Teams
8.0
Gantt Charts
Capsule CRM
Microsoft Teams
7.5
Scheduling
Capsule CRM
Microsoft Teams
8.4
Workflow Automation
Capsule CRM
Microsoft Teams
7.5
Mobile Access
Capsule CRM
Microsoft Teams
8.8
Search
Capsule CRM
Microsoft Teams
7.7
Visual planning tools
Capsule CRM
Microsoft Teams
7.3

Communication

Capsule CRM
Microsoft Teams
8.2
Chat
Capsule CRM
Microsoft Teams
8.8
Notifications
Capsule CRM
Microsoft Teams
8.3
Discussions
Capsule CRM
Microsoft Teams
8.7
Surveys
Capsule CRM
Microsoft Teams
7.8
Internal knowledgebase
Capsule CRM
Microsoft Teams
7.6
Integrates with GoToMeeting
Capsule CRM
Microsoft Teams
7.7
Integrates with Gmail and Google Hangouts
Capsule CRM
Microsoft Teams
7.6
Integrates with Outlook
Capsule CRM
Microsoft Teams
9.3

File Sharing & Management

Capsule CRM
Microsoft Teams
8.5
Versioning
Capsule CRM
Microsoft Teams
8.5
Video files
Capsule CRM
Microsoft Teams
8.5
Audio files
Capsule CRM
Microsoft Teams
8.4
Document collaboration
Capsule CRM
Microsoft Teams
8.6
Access control
Capsule CRM
Microsoft Teams
8.6
Advanced security features
Capsule CRM
Microsoft Teams
8.7
Integrates with Google Drive
Capsule CRM
Microsoft Teams
7.9
Device sync
Capsule CRM
Microsoft Teams
8.4

Pros

Capsule CRM

  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Rosi Muñoz | TrustRadius Reviewer

Microsoft Teams

  • It has a presentation mode, video recording, and the recordings, as well as the transcripts, are stored in the cloud.
  • Microsoft Teams is simple to set up and manage. Excellent quality for video and phone calls.
  • I also like how it connects to Outlook so you can view your calendar there.
Anonymous | TrustRadius Reviewer

Cons

Capsule CRM

  • The CRM is intended for "sales pipeline" use. We don't use it for that, so we have to hack it a bit to fit our needs. If you need a free CRM to track sales pipelines...this would be PERFECT!
  • The Dashboard isn't particularly customizable or useful for us.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

Microsoft Teams

  • The Chat Room - sometimes it's hard to find. The room sometimes seems disconnected from the meeting you are in. I like that it archives them, but it can be hard to find things in an archived chat room.
  • Cameras / Microphones - I wish it was more flexible in the kinds of cameras you can use. I'd love it you could include multiple cameras or to include video overlays more easily.
  • Scheduling outside your organization - Yes, I know you can just email someone to add them, but it doesn't work with Outlook and sometimes, the meeting doesn't get added to their calendar.
Hans Meyer | TrustRadius Reviewer

Likelihood to Renew

Capsule CRM

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 10.0
Based on 3 answers
Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.
Anonymous | TrustRadius Reviewer

Usability

Capsule CRM

Capsule CRM 9.0
Based on 1 answer
Capsule CRM is business-oriented software to meet-up the demands of business applications. So you must be happy to know this tool is the best way to manage the supply chain and business solutions. Thus,. You can add up this tool to our system to see the miraculous effect of management. So, oracle fusion applications should have diverse effects on promotions and the up-gradation is very important to bring the latest effects.
Samuel-Borris James | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.1
Based on 28 answers
While the overall offer of Microsoft Teams is compelling, the whole organisation and UI has quite some confusing edges. There is a mixture of desktop apps, web apps and web apps displayed inside the desktop apps. Moreover, the CPU usage of some of the Microsoft Teams components are dreadful (e.g., OneDrive for Business is the highest CPU-consumer, even above 3D and video software). Somehow, the mixture of development approaches does not provide a really coherent view. As Microsoft Teams also incorporates the Planner, OneDrive, OneNote and Sharepoint toolsets, it doen't help that they all have different interfaces and that navigation between them is confusing. Files in OneDrive, versus Sharepoint online versus files inside a team files folder seem to be disjunct. Opening a Word file from the locally synced OneDrive does not present the same syncing experience as opening the same file via Microsoft Teams into the Desktop app. And occasional sync problems don't help either. That said, collaboratively editing MS Office files has improved a lot and is (almost) comparable to collaboratively editing Google documents. Almost.
Stefan Boeykens | TrustRadius Reviewer

Support Rating

Capsule CRM

Capsule CRM 9.0
Based on 1 answer
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
Samuel-Borris James | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.4
Based on 126 answers
I honestly have not used the support function for Teams much at all. The one issue I've had is when our organization implemented Duo two-factor authentication. When I tried to load Microsoft Teams, it would repeatedly send me Duo push notifications and never actually log me in. So I was forced to use the Teams web app instead of the desktop application. Our IT support team helped me with this issue but it required completely resetting my Teams account, and then the issue came back after a while. So I was not satisfied with the result. I don't know if the issue has more to do with Duo, or Teams, or our IT department's attempt at integrating the two through Active Directory, but either way it left a bad taste in my mouth.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Capsule CRM

We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams has a survey or research feature, which is a significant source of data collection in the company. Also, Microsoft Teams integrates with different programs, and this brings efficiency and perfection in its role. Finally, there is the search and filtering feature from Microsoft Teams, which ensures no loss of data or time spent when looking for them.
Jessica Bwire | TrustRadius Reviewer

Return on Investment

Capsule CRM

  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

Microsoft Teams

  • A positive impact has been in having to save time for IT staff from not having to deploy other collaboration tools, since Teams is an all-in-one collaboration tool.
  • Another positive impact has been in the ability to set permissions for different user groups. This helps to keep things more secure overall.
  • One negative impact has been in the extra time it has taken to try and get users up to speed with using the platform. More formal training is required.
Anonymous | TrustRadius Reviewer

Screenshots

Microsoft Teams

Pricing Details

Capsule CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Capsule CRM Editions & Modules

Edition
Capsule CRM$12.001
  1. Per Month Per User
Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

Capsule CRM
8.4
Microsoft Teams
8.3

Likelihood to Renew

Capsule CRM
Microsoft Teams
10.0

Usability

Capsule CRM
9.0
Microsoft Teams
7.1

Support Rating

Capsule CRM
9.0
Microsoft Teams
7.4

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