Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.
$18
per month per user
Microsoft Teams
Score 7.9 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$4.80
per month per user
Pricing
Capsule CRM
Microsoft Teams
Editions & Modules
Professional
$18
per month per user
Teams
$36
per month per user
Enterprise
$54
per month per user
Microsoft Teams Essentials
$4.80
per month per user
Microsoft Teams Enterprise
$5.25
per month (paid yearly) per user
Microsoft Teams Enterprise
$5.25
per month per user
Microsoft 365 Business Basic
$7.20
per month per user
Microsoft 365 Business Standard
$15
per month per user
Offerings
Pricing Offerings
Capsule CRM
Microsoft Teams
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Discounts are available for non profit organizations.
More Pricing Information
Community Pulse
Capsule CRM
Microsoft Teams
Features
Capsule CRM
Microsoft Teams
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Capsule CRM
7.1
16 Ratings
9% below category average
Microsoft Teams
-
Ratings
Customer data management / contact management
8.016 Ratings
00 Ratings
Workflow management
7.014 Ratings
00 Ratings
Territory management
6.09 Ratings
00 Ratings
Opportunity management
8.016 Ratings
00 Ratings
Integration with email client (e.g., Outlook or Gmail)
8.015 Ratings
00 Ratings
Contract management
8.013 Ratings
00 Ratings
Quote & order management
6.012 Ratings
00 Ratings
Interaction tracking
7.014 Ratings
00 Ratings
Channel / partner relationship management
6.012 Ratings
00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Capsule CRM
8.4
10 Ratings
10% above category average
Microsoft Teams
-
Ratings
Case management
8.68 Ratings
00 Ratings
Call center management
8.17 Ratings
00 Ratings
Help desk management
8.58 Ratings
00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Capsule CRM
8.5
12 Ratings
10% above category average
Microsoft Teams
-
Ratings
Lead management
8.011 Ratings
00 Ratings
Email marketing
9.010 Ratings
00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Capsule CRM
7.7
15 Ratings
1% above category average
Microsoft Teams
-
Ratings
Task management
9.013 Ratings
00 Ratings
Billing and invoicing management
7.011 Ratings
00 Ratings
Reporting
7.013 Ratings
00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Capsule CRM
7.0
15 Ratings
8% below category average
Microsoft Teams
-
Ratings
Forecasting
7.013 Ratings
00 Ratings
Pipeline visualization
8.015 Ratings
00 Ratings
Customizable reports
6.012 Ratings
00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Capsule CRM
7.4
14 Ratings
3% below category average
Microsoft Teams
-
Ratings
Custom fields
7.014 Ratings
00 Ratings
Custom objects
6.012 Ratings
00 Ratings
Scripting environment
8.68 Ratings
00 Ratings
API for custom integration
8.010 Ratings
00 Ratings
Security
Comparison of Security features of Product A and Product B
Capsule CRM
9.0
12 Ratings
7% above category average
Microsoft Teams
-
Ratings
Single sign-on capability
9.011 Ratings
00 Ratings
Role-based user permissions
9.012 Ratings
00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Capsule CRM
7.0
13 Ratings
6% below category average
Microsoft Teams
-
Ratings
Social data
7.013 Ratings
00 Ratings
Social engagement
7.012 Ratings
00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Capsule CRM
7.5
12 Ratings
1% above category average
Microsoft Teams
-
Ratings
Marketing automation
8.012 Ratings
00 Ratings
Compensation management
7.010 Ratings
00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Capsule CRM
8.0
13 Ratings
6% above category average
Microsoft Teams
-
Ratings
Mobile access
8.013 Ratings
00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Capsule CRM
-
Ratings
Microsoft Teams
6.7
192 Ratings
13% below category average
Task Management
00 Ratings
7.1146 Ratings
Gantt Charts
00 Ratings
6.175 Ratings
Scheduling
00 Ratings
6.5163 Ratings
Workflow Automation
00 Ratings
6.2101 Ratings
Mobile Access
00 Ratings
7.7184 Ratings
Search
00 Ratings
6.5169 Ratings
Visual planning tools
00 Ratings
6.8117 Ratings
Communication
Comparison of Communication features of Product A and Product B
Capsule CRM
-
Ratings
Microsoft Teams
7.5
201 Ratings
6% below category average
Chat
00 Ratings
8.7200 Ratings
Notifications
00 Ratings
7.6199 Ratings
Discussions
00 Ratings
8.0187 Ratings
Surveys
00 Ratings
7.4111 Ratings
Internal knowledgebase
00 Ratings
7.1122 Ratings
Integrates with GoToMeeting
00 Ratings
6.547 Ratings
Integrates with Gmail and Google Hangouts
00 Ratings
5.743 Ratings
Integrates with Outlook
00 Ratings
9.0155 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
The UI is clean and intuitive. We don't get easily overwhelmed while using it.
Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
It needs to improve the user interface and make it more productive especially on the calendar view.
The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
It uses lots of computational resources while running and thus, slows down the system sometimes.
It allows a few channels per team. The number of channels could be increased for better productivity.
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
We chose Capsule CRM over Zoho CRM due to the various modules that it would take for Zoho CRM to work for our firm. Additional Zoho modules would have been needed (Zoho CRM and Projects) to make it work for us which in turn requires additional management. With Capsule CRM, there was only one app that needed to be integrated within our app ecosystem
Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.