Likelihood to Recommend Cartus MovePro 360 is an excellent service which can be use by the customer for the variety of purpose. Some of the best suite scenarios where it is a key holder are : 1. It provide the best opportunity for those who are working on Cloud and API framework. 2. It can be used where the approach for the building of the product is solution based and where design thinking is involved in making the product. 3. The functionality is very flexible and core related ,so it can be molded down in any of the projects with ease as per the requirement. In some cases ,though its so much helpful-: 1. The authorization process is sometimes very time taking and complex ,so those areas where authorization is the nucleus of the theme, its not well suited at all. 2. Expatriate capabilities are not up to the mark ,so projects related to it find it difficult to use.
Read full review Isolved is great with payroll and payroll changes as well as onboarding. Our benefit open enrollment went well and for the most part was stress free, there were a few hiccups with our 3rd party supplemental insurances. Because of their complexity and they way they are processed through payroll there was a little confusion and things needed to be adjusted. But due to the flexibility of the system the issues didn't become big problems.
Read full review Pros It gives the real time multi channel access to its clients. Predicts the business logic based on certain inputs provided It also provides the overview of the comprehensive program. It supports and provides API framework too. Read full review Payroll Processing (timely and accurate). Customer Service (dedicated account service representative, who gets to know your company's needs). Payroll Reports (accurate, timely, extensive, exhaustive, customizable). Employee Information (accurate reporting of the data, easily viewable information, information presented in a streamlined fashion). Read full review Cons The advanced informative analytics program offered by them is little complex to understand and it can be improved so that it can be understood by the client with ease. Though ,it supports Multilanguage capabilities ,but sometimes the translation is not perfect . Its agile development program does not respond quickly to change as other services available in the market. Read full review More reminder notifications would be great! A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places Read full review Likelihood to Renew Due to the continued problems (time clock disconnects, regular post-update issues) and users' negative attitude, we are unlikely to renew. Another important factor is that TF is US-centric, so it does not account for local Philippine specifics, which is important to us.
Read full review Usability It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
Read full review Reliability and Availability Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
Read full review Performance We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
Read full review Support Rating Overall support is very helpful, but members of our team have expressed frustration with allegedly needing to provide the same pieces of information repeatedly because the person they're working with doesn't seem to understand the issue or is missing their meaning, etc
Read full review In-Person Training All over the phone, but it was comprehensive.
Read full review Online Training We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.
Read full review Implementation Rating The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Read full review Alternatives Considered Well cartus MovePro 360 is one way dominant trait of the market with services it offers to its clients: Some of the unique features ,that it stands alone to its competitors are : 1. Best services of API and cloud framework. 2. The Multi language capability feature is an add on. 3. Solution oriented design approach. 4. Innovation is always user driven and inclined to client side. 5. Multi channel access and that too real time.
Read full review I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
Read full review Contract Terms and Pricing Model Price increases do happen every year. I understand that the cost of living rises, but every year to us is a bit excessive.
Read full review Scalability We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
Read full review Return on Investment The multi language capabilities of MovePro 360 has enabled the customer to interact with foreign client ,that's the best ROI of it. Its prediction on business logic is tremendously good and offers a variety of feature to the customers Overall ,they need to work on there client side approach related to the API framework and cloud based service s which sometimes have a bad impact on the minds of the customer. Read full review When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now Employees love having the ability to easily view and verify their timecards prior to payroll submission. Read full review ScreenShots