Isolved Performance HCM delivers
Updated January 05, 2024

Isolved Performance HCM delivers

Lisa Corrigan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Benefits Enrollment
  • Time and Attendance
  • Learn

Overall Satisfaction with isolved

Isolved has simplified our payroll processing as well as out employee onboarding. We have a very complicated and detailed payroll, Isolved has added rules that make for a much easier payroll processing. The systems time management allows us to find and address problems before they can become big payroll headaches.

Pros

  • Time Management
  • Payroll
  • Quick Hire

Cons

  • Reporting
  • Employee Self Service can be a little confusing
  • Payroll
  • Benefits
  • Employee Self Service
  • The List Goes On
  • Employees are more hands on
  • We lowered our carbon footprint with paperless payroll
  • PTO information is easy for managers to find
Isolved has always offered great support. The customer care team is awesome and extremely timely in their approach to issues.
Our customer service with Isolved has been spot on, I can not say that for their predecessor. Our payroll is more seamless and less labor intensive. Our employee's have a better understanding now that they are more involved. All in all all the changes are to numerous to address and comment on. I am happy we made the switch.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

Isolved is great with payroll and payroll changes as well as onboarding. Our benefit open enrollment went well and for the most part was stress free, there were a few hiccups with our 3rd party supplemental insurances. Because of their complexity and they way they are processed through payroll there was a little confusion and things needed to be adjusted. But due to the flexibility of the system the issues didn't become big problems.

isolved Feature Ratings

9.0
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
9
9.0
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
Leave and Attendance Management ()
Not Rated
9.0
View and generate pay and benefit information
9
View company policy documentation
9
Asset Management ()
Not Rated
8.0
Report builder
7
Pre-built reports
9
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using isolved

100 - Some are in an administrative capacity, some are in a management capacity and all are in the employee category. All of our employees are using the Employee Interactive Experience to monitor their time, PTO and payroll. It allows for a better flow across the board. Our managers are able to assign PTO and follow employees time and attendance.
We use Performance HCM customer service for support. The online and telephone support is easy to reach and have served us well.
  • Benefits Feed
  • Employee Involvement
  • Payroll
  • Custom Reports
  • Time Management
  • Payroll
  • Rapid Pay
  • Employee Documentation
I believe Isolved has helped with allot of our previous payroll and HR issues but I am not the sole person responsible for making the decisions. If it were my responsibility to make the decision I would say yes, my input does weigh heavily on the choices but it's not guaranteed.

Evaluating isolved and Competitors

Yes - I solved replaced Paycom
  • Price
  • Product Features
  • Product Usability
No, I think we went with the best product for our needs.

isolved Implementation

The Isolved Performance HCM staff was wonderful and made us feel like we truly mattered.
  • Implemented in-house
Yes - We started with a soft opening and by the Second Quarter were using it regularly.
  • PBJ reporting
  • General ledger integration
  • Departmental rules for payroll

isolved Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No the premium support is not offered, all support is premium support!
During Covid they were always there when our payroll rules were changing to help us do payroll and make the necessary changes.

Using isolved

My only issue is with the report writer. I find it somewhat difficult to use.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll
  • New Hire
  • Benefits Enrollment
  • Report Writer

Comments

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