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isolved Review
March 13, 2024

isolved Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll

Overall Satisfaction with isolved

We use isolved for our weekly Payroll needs as well as for our WOTC tax program and electronic onboarding. isolved has saved us time (and money) with its integrations, efficiencies and exceptional customer service. Everyone at isolved is so helpful any time we have a question. Their customer service is second to none. They are very knowledgeable!
  • exceptional and knowledgeable customer service team
  • outstanding time efficiencies
  • seamless integration
  • Payroll
  • Integration
  • Electronic Onboarding
  • isolved has saved us a ton of money by its streamlined approach
  • isolved has saved us so much time with its efficiencies
isolved's customer service is so helpful and very knowledgeable!
isolved efficiency and effectiveness of their HR team is top notch. They are so knowledgeable and even have an entire University available to to learn more about processes as well as step-by-step how-to guides.
I've used a couple other payroll products in the past......they do not rise up to the efficiencies and top notch customer support isolved does.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

isolved has saved us so much time and money since we transitioned from using ADP. Their products integrate seamlessly with our HRIS system which results is very few errors. They handle the processing of our WOTC program. They also have a mobile app for our employees to use to view their payroll information which is very mobile-friendly.

isolved Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using isolved

2 - Human Resources
2 - Our HR department utilizes iSolved's payroll and electronic onboarding products
  • payroll
  • onboarding
  • WOTC
We are so happy with isolved!

Evaluating isolved and Competitors

Yes - We use to have ADP WorkforceNow before we switched to isolved. We replaced them because we were experiencing a lot of errors because with ADP it was a manual process which took a lot of time. With isolved we were able to integrate with our current HRIS system which save us time and money!
  • Integration with Other Systems
  • Ease of Use

isolved Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not purchase premium support because with the support we receive we don't have the need for premium. Everyone is so helpful and knowledgeable.
Each and every time we are provided with exceptional support!

Using isolved

isolved is very user friendly.
ProsCons
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
Yes