TimeForce II web-based works for remote and traveling employees
Updated April 08, 2015

TimeForce II web-based works for remote and traveling employees

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

TimeForce (legacy)

Overall Satisfaction with iSolved

We are currently using this company wide as we have several remote employees as well as several who constantly travel. We like the benefit that this is web-based and anyone can access via the link using our company code. Using TimeForceII helps us better show our profitability on our services since we are a service based. It allows us to run reports monthly and as needed to monitor hours worked on a particular job or service. We also use this for HR purpose of tracking vacation, PTO so that the employee can see the information as well as the automated emails to their supervisors approving their time off.
  • TimeForceII does an excellent job of keeping track of employee accruals, ie. vacation, PTO, holidays, etc.
  • TimeForceII is good for keeping up with when employee reviews need to be given.
  • TimeForceII also lets you create jobs to fit your business needs.
  • TimeForceII lets you manage reporting and exporting into Excel to serve the purposes of the company.
  • TimeForceII has issues like most things. Every time their is an update something may or may not work.
  • TimeForceII is not very compatible with all browsers - it is a more window based system.
  • TimeForceII needs improvement with fixing the bugs in the system.
  • TimeForceII has positively affected the way we can track our profitability of our jobs and services and managing who and how many hours we work on a particular service or job.
  • TimeForceII has let us be more efficient when he comes to keeping track of several areas of HR.
  • TimeforceII has overall been a great asset to our company's bottom line.
TimeForceII gives us more flexibility with creating jobs and services than QB does. QB does not let each individual employee input their time sheets. I can run one report and not have to enter them from each individuals timesheet. Saves me time so that I can get more accomplished in my day.
Most of my issues can not be handled by the chat so I have to call in and usually I am on the phone for an hour or two and my problem does not always get resolved immediately or I have to wait for the next update to get resolved. When there is an update the wait time is even worse because it never fails they do an update to fix one problem and another one arises.
If you are a Mac user I would not recommend, as it does not work very well with Safari and Firefox and does not work with Chrome at all.

Using iSolved

30 - All functions of the research and consulting industry from our CEO to the intern. The entire company uses TimeForceII.
1 - TimeForceII is perfect for our business, we have one administrator. It takes minimal effort after initial setup of the web-based system. If an individual has problems they email the administrator, if the problem is something that TimeForceII support is going to have to troubleshoot then they can call TimeForceII support. Support will login to their system to see if they can fix the problem. Most of the time it is a simple fix for the administrator.
  • Accrual tracking
  • Service and Job Profitability
  • Reporting
  • We have been able to keep our HR information in one spot that is easily available to the appropriate individuals
  • We have set up our Services like jobs to determine profitability and determine where we need more or less manpower as well as sales if we need to increase prices for a service that is taking more man hours than anticipated.
  • Using this for all of employees, remotely and in office has given us more efficiency than we originally expected.
  • Eventually we can use this to send to our payroll processor for each pay period.
  • When TimeForceII allows us to attach our reviews as PDF's that will be nice so that we do not have to keep them
  • Managers will start using the reporting feature themselves.
The price per year is less than anything we have priced to do what we need to keep track of in our business. Unless something else better comes along for the right price I do not see us going anywhere. TimeForceII is very competitive on their pricing and service.

Evaluating iSolved and Competitors

  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
  • Analyst Reports
Pricing was the biggest factor as a small business we have to get the most bang for our buck. Choosing the web-based version was the most cost efficient for our needs and purposes for the company. There were others that served our purposes however we can the HR part as an additional benefit.
Our evaluation process is very simple we base it on pricing and product features. We use this method because we are a small business with a very tight budget. We want to make sure that we what we need and the best price available. As a company this process will probably never change our selection process. Thanks TimeForceII for making our decision easier.

iSolved Implementation

The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
  • Setting up Services and Jobs
  • Setting up individuals
  • Setting up the entire system we had no help everything I know about TimeForceII was self taught
  • Actually the entire process setting up was difficult and time consuming

iSolved Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Support understands my problem
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Difficult to get immediate help
Slow Initial Response
Yes - No, I still today have an issue that has not been resolved that I have been trying to get fixed for over 2 months. They were suppose to take mine offline and fix the issue manually however it still has not been done and I have not received a return call on getting it fixed.
Infinisource does not do the support on this product all support is handled by Qquest

Using iSolved

ProsCons
Like to use
Easy to use
Technical support not required
Unnecessarily complex
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Lots to learn
  • Requesting Vacation and PTO time
  • Keeping track of Accruals
  • Entering reviews
  • Updating employee information
  • Resetting passwords
  • Entering time
  • Running reports
  • Entering a new employee
  • Entering accruals
I have found as the administrator it is very cumbersome for most individuals to use and it is not very intuitive. An individual that is not technologically advanced will have difficulty using as well as those that are lazy and just do not want to learn to do it. The manuals they give you are not helpful for the web-based program. I had to create my own with pictures for most individuals to understand the system.