Best payroll/hr/benefits package around
Updated August 06, 2021

Best payroll/hr/benefits package around

MICHELE KING | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Benefits Enrollment
  • Time and Attendance

Overall Satisfaction with isolved

The entire organization uses isolved in some fashion. Everyone (including salaried employees) uses the time clock to punch in and out. Some use the physical time clock and some have permission to enter online. The HR and payroll teams use isolved for employee management, payroll, benefits, and COBRA. Reports are utilized to create data for our simple IRA reporting and FSA reporting.
  • Accurate data
  • Great customer service--there was a recent situation where MN has a new assessment for federal loan assessment effective 1/1/21, but we weren't notified of this assessment. Our relationship manager proactively identified the additional cost, let us know that we may receive a tax notice for the undercalculated cost of $9.50, but has already taken care of the issue.
  • Good report writing--easy to create new reports for just the exact data we need
  • Before our current relationship manager, we didn't have any proactivity on our account, and there were problems with getting issues resolved. Our current relationship manager is all over the account and whenever we have any problems, she makes sure the right resource is identified to get it fixed immediately.
  • When the ARPA plan went into effect, there was a delay for when isolved fully adapted it. We had reached out before it was ready.
  • Payroll
  • Benefits
  • Human resources
  • Lower cost than ADP with greater accuracy and customer service. Couldn't ask for more!
ADP--horrible customer service, inaccuracies.
We left ADP to utilize isolved.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

I have been very pleased with the overall customer service, correct data, and ability to customize for our needs. So much better than ADP (our previous provider). I love that it's a singular resource that handles time clock, payroll, HR, benefits, COBRA, and ACA reporting. Nobody else handled ACA reporting in that first year, but isolved stepped up to the plate.

isolved Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using isolved

114 - All staff - utilize for time punches - can also self-serve with obtaining pay stubs and W2s
Accounting - pull reports for journal entries
Payroll - enter new employees; track loans, benefits, deductions, etc
Human Resources - new employees, I-9, etc
3 - Director of Finance/Human Resources - overall full knowledge of iSolved including employee maintenance, benefits, payroll processing, reporting
Human Resources Supervisor - full knowledge of benefits and reporting
General Ledger Accountant/Payroll - full knowledge of employee benefits, benefits, payroll procesisng
  • Time tracking
  • Payroll processing
  • Benefits tracking
  • COBRA
  • Now implementing - departments and getting reports to break it all down
  • unknown - depends on what new features come out
I've been very happy with iSolved over the past 7 years. Always pro-active with new technology and services.

Evaluating isolved and Competitors

Yes - ADP - their accuracy was not exact and their customer service was horrendous.
  • Product Features
  • Product Usability
Great technology and the seamless time entry to payroll processing.

isolved Implementation

We had several meetings as we set up the program, but it was seamless for our employees.
Change management was minimal
  • No issues - the iSolved employee walked me through the entire process

isolved Training

  • Online training
  • in-person training
All over the phone, but it was comprehensive.
worked well

Configuring isolved

No - we have not done any customization to the interface
No - we have not done any custom code

isolved Support

Tax response is a 1 (it could take months to get a response, if I get one at all), general response for issues with payroll processing is a 10, response for new services is a 3 (have had a ticket in for 2 weeks and we are still in the queue. One note - if I call for support I can get a person right away (only for payroll processing issues - I just get voice mail for tax)m, but if I email it could take hours or days to get a response.

Now that we have a true customer service rep, however, I can go to her for help and she is outstanding.
ProsCons
Quick Resolution
Knowledgeable team
Immediate help available
Support understands my problem
Poor followup
Not kept informed
Escalation required
Slow Initial Response
No - unaware of premium support.

Using isolved

All components are seamless - no double-entry required and easy to look up data.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Setting up new employees
  • Not easy, but comprehensive - benefits

isolved Reliability

We have grown by 50% since we started using iSolved, and its scalability is perfect.
It's always online, always available.
Quick, fast, accurate.

Relationship with isolved

Gave a great demo, and followed up with a great product.
had a couple of questions post implementation and the salesperson was available to answer.
n/a - they were great

Upgrading isolved

Yes - seamless - no downtime
  • moved from separate timekeeping software to fully integrated