Catchpoint vs. ManageEngine Site24x7

Proactive Website and API performance testing, Synthetic monitoring, and third-party integration are where Catchpoint is best suited. Catchpoint is less appropriate in Deep Application Performance monitoring, debugging complex user journeys in real-time, Small businesses, and Mobile app performance monitoring. These are the scenarios where I find Catchpoint is well-suited and scenarios where it is less appropriate.

Incentivized

I have tried other tools (PRTG etc) in the past, and switched from US monitor to [Site24x7 All-in-One Monitoring], for all the built-in features and ability to implement by using with or without the agents deployed (ip discovery LAN). This is one tool that encompasses the entire organization and allows that single pane of glass feel (NOC screen view) for an accurate virtual snapshot of your entire organization, either cloud and/or LAN.

Incentivized

• Catchpoint Synthetics: We create our synthetic monitoring using catchpoint. Creating the synthetics monitors are easy and requires basic knowledge on selenium and javascript. It allows you to run the test from external(backbone) and internal enterprise nodes. The screenshot and filmstrip feature is an add-on along with various customisations. Once created, It provides a detailed insight of each request that is involved in the application flow which helps us in addressing the issue at the request level.
• Catchpoint API Test: This is another kind of test which we have explored in our organisation. This has helped us to maintain the health check of our APIs and also we have utilised it for a variety of our use cases.
• Catchpoint Dashboard: This is our one-stop shop for all our monitors. It has multiple widgets that displays various application performance metrics. We use this feature immensely and it is of great value to the business.
• Catchpoint UI: It is very user friendly and with basic introduction anyone can just get started with it.

Incentivized

• Alerts: Site24x7 can be configured to send alerts in all sorts of ways, from email, to text messages, to even direct automated phone calls.
• Internal monitoring: An agent installed on one or more machines can monitor internal connectivity to other network devices. This means if connectivity to a server goes down, we often know about it before users alert us.
• External monitoring: Site24x7 also watched our websites and sends alerts if they're unreachable. It uses multiple locations to do so, which means if there's a partial network outage in some part of the country, we know who is affected.

Incentivized

• The ability to monitor the Catchpoint nodes with the ability to setup a take a recovery action based on specific criteria
• The ability to tell us when we are at X% capacity so that we better plan or budget for increasing the "capacity" of the Catchpoint nodes before we get to an overloaded state. The capacity utilization graph is not a reliable indicator for this metric. How can the capacity utilization rate get above 100%, it does not make sense

Incentivized

• I wish the advanced monitors were not so expensive.
• It is a cloud solution, so it is necessary to open up outbound ports in all security zones.
• If you lose outbound internet service, all your internal servers will throw alarms and life gets extremely noisy.

Incentivized

It’s a good solution, which I am using for many different reasons and it demonstrates enough potential to allow me to detect internet routing issues, ISP issues, regional outages before they impact my solutions, giving me the tools that I need to provide the best service that I can to my clients.

Incentivized

It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.

Incentivized

The customer support is fantastic as they keep you updated and follow up even though we may not even follow up. Make sure they send a communication so that we remain updated. They value engineers who will get on a call with you to understand any requirement we have on any test, and they bring in the best developers on call.

Incentivized

I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.

Incentivized

very easy to implement as the product is user-friendly

Incentivized

Smart Bear Foglight Dynatrace CEM Catchpoint: I have used many synthetic monitoring products. Honestly, there are no big differences in features among all the products listed above or that I have used before. Probably, price and support might play big roles in selecting the products. I do not know the prices of these products.

Incentivized

Site24x7 [All-in-One Monitoring] has some similarities to ThousandEyes. Especially in the troubleshooting aspect where both offer Web performance waterfall charts to analyze the issue better. Both have cloud-based servers globally that allow to determine performance on the Internet. Site24x7 has more features available so we selected it instead.

Incentivized

• Catchpoint points based licensing for public hosted nodes is complicated and unpredictable in points required.
• Catchpoint lacks AI powered anomaly detection and automated remediation. This gap means more manual triage and slower MTTR during incidents.
• The advanced 360 degree blackbox monitoring is enabling us to monitor the APIs, UI and proactively gain insights into the application behavior and performance before customer is impacted.

Incentivized

• Positivity wise, we're spending a third of what we were on our website monitoring, this has allowed us to focus funding elsewhere (namely SolarWinds).
• We have enhanced our core monitoring by now also being able to provide better coverage, whereas we were handicapped with our previous supplier due to the scaling costs of multi-step transactions.
• The general feeling from our IT staff is that the platform is not great, which obviously reduces confidence in the ability for the platform to provide accurate monitoring data for our websites.

Incentivized