Catchpoint vs ThousandEyes

• Reporting
• Customized scripts

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• Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
• Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
• Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
• Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.

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• Would like Catchpoint to replace awful canned scheduled reports with customized ad-hoc reports built from the Performance tab.
• Pricing for Catchpoint Points is too high. Limits the number of tests we use.

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• Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.

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• It's very helpful to run tests after a deployment or release, so we can quickly see at the results before investing time on testing manually or running other tools.
• It provides alerts, so we can be aware of errors even during the weekends (when our engineering team is not usually looking at the application).

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• We saved over $1.5M in annual revenue in 2020 by leveraging ThousandEyes to identify and monitor critical customer infrastructures.
• We have cut down out mean time to remediate customer network issues by 40% since ThousandEyes was implemented
• Since we started using ThousandEyes, our customer retention has increased from 78% to 90%.

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