What users are saying about
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Top Rated
60 Ratings

Catchpoint

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Top Rated
60 Ratings
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Score 9 out of 100
49 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Network Performance Monitoring

    Catchpoint

    Feature Set Not Supported
    N/A
    8.5

    ThousandEyes

    85%
    ThousandEyes ranks higher in 7/7 features

    Network monitoring

    N/A
    0 Ratings
    9.0
    90%
    16 Ratings

    Baseline threshold calculation

    N/A
    0 Ratings
    8.9
    89%
    15 Ratings

    Alerts

    N/A
    0 Ratings
    9.8
    98%
    16 Ratings

    Network capacity planning

    N/A
    0 Ratings
    7.9
    79%
    13 Ratings

    Network mapping

    N/A
    0 Ratings
    8.1
    81%
    15 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.1
    81%
    15 Ratings

    Wireless infrastructure monitoring

    N/A
    0 Ratings
    7.9
    79%
    11 Ratings

    Attribute Ratings

    • ThousandEyes is rated higher in 1 area: Support Rating
    • Catchpoint and ThousandEyes are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    Catchpoint

    89%
    45 Ratings
    8.9

    ThousandEyes

    89%
    16 Ratings

    Likelihood to Renew

    9.1

    Catchpoint

    91%
    1 Rating

    ThousandEyes

    N/A
    0 Ratings

    Usability

    5.5

    Catchpoint

    55%
    2 Ratings

    ThousandEyes

    N/A
    0 Ratings

    Support Rating

    8.9

    Catchpoint

    89%
    48 Ratings
    9.2

    ThousandEyes

    92%
    3 Ratings

    Likelihood to Recommend

    Catchpoint

    Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.
    Anonymous | TrustRadius Reviewer

    ThousandEyes

    If this world is feeling out of control these days, you CAN access a bit more power. ThousandEyes will help make you a bit more master of mistress (etc) of your IT universe, folding in internet, cloud, Saas, etc. Get a better flyover view of all your processes and truly perceive end user experience. Oh, and I love the name ThousandEyes!!!
    Anonymous | TrustRadius Reviewer

    Pros

    Catchpoint

    • Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
    • Catchpoint synthetic test that will be set up target an endpoint or URLS
    • Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.
    Habtamu Asfaw | TrustRadius Reviewer

    ThousandEyes

    • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
    • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
    • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
    • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
    Anonymous | TrustRadius Reviewer

    Cons

    Catchpoint

    • Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.
    Anonymous | TrustRadius Reviewer

    ThousandEyes

    • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
    Kevin Duffey | TrustRadius Reviewer

    Pricing Details

    Catchpoint

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ThousandEyes

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional

    Starting Price

    Likelihood to Renew

    Catchpoint

    Catchpoint 9.1
    Based on 1 answer
    Great and convenient to use.
    Anonymous | TrustRadius Reviewer

    ThousandEyes

    No score
    No answers yet
    No answers on this topic

    Usability

    Catchpoint

    Catchpoint 5.5
    Based on 2 answers
    It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
    Anonymous | TrustRadius Reviewer

    ThousandEyes

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Catchpoint

    Catchpoint 8.9
    Based on 48 answers
    I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!
    Anonymous | TrustRadius Reviewer

    ThousandEyes

    ThousandEyes 9.2
    Based on 3 answers
    You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
    Manuel Ayala | TrustRadius Reviewer

    Alternatives Considered

    Catchpoint

    Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
    Brian Gill | TrustRadius Reviewer

    ThousandEyes

    ThousandEyes is able to monitor not only of network downtimes, but also to monitor bandwidth usage, paths, geo-locations and health of applications and platforms. This gives visibility of performance and metrics and flows, besides the alerting for troubleshooting.
    Jean Franco | TrustRadius Reviewer

    Return on Investment

    Catchpoint

    • The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
    • Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
    • I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay
    Anonymous | TrustRadius Reviewer

    ThousandEyes

    • It is able to determine our uptime on services
    • We are able to determine whether our service provider is providing what they have agreed to for Internet services
    • Allows you to determine outside access to internal resources as if you were a client trying to perform a transaction
    Manuel J Gomez | TrustRadius Reviewer

    Screenshots

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