What users are saying about
7 Ratings
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37 Ratings
7 Ratings
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Score 8.3 out of 100

ThousandEyes

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37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Catchpoint

It's an excellent tool for monitoring results and looking for failures, errors, or abnormal behavior in your applications; also, you can configure alerts to be sent to the appropriate person in case of failures. It can be used to run a smoke test so you can save some time. It's not the appropriate tool to run regression testing.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes is a great option for those who strive to portray the fullest picture available to their departments or their clients when describing the end-to-end user experience of the visitors who are utilizing their app, website, or whatever they are monitoring. Being able to use real-time data to pinpoint where issues are arising, issues your website may be running into, or pressure points that can be easily remedied is something I had wished existed for the longest time. ThousandEyes delivers the above and so, so much more.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

Catchpoint
ThousandEyes
8.4
Network monitoring
Catchpoint
ThousandEyes
8.8
Baseline threshold calculation
Catchpoint
ThousandEyes
8.7
Alerts
Catchpoint
ThousandEyes
9.4
Network capacity planning
Catchpoint
ThousandEyes
7.7
Network mapping
Catchpoint
ThousandEyes
8.6
Customizable reports
Catchpoint
ThousandEyes
8.4
Wireless infrastructure monitoring
Catchpoint
ThousandEyes
7.1

Pros

Catchpoint

  • Reporting
  • Customized scripts
Anonymous | TrustRadius Reviewer

ThousandEyes

  • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
  • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
  • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
  • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
Anonymous | TrustRadius Reviewer

Cons

Catchpoint

  • Would like Catchpoint to replace awful canned scheduled reports with customized ad-hoc reports built from the Performance tab.
  • Pricing for Catchpoint Points is too high. Limits the number of tests we use.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
Kevin Duffey | TrustRadius Reviewer

Usability

Catchpoint

Catchpoint 7.0
Based on 1 answer
It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
Anonymous | TrustRadius Reviewer

ThousandEyes

No score
No answers yet
No answers on this topic

Support Rating

Catchpoint

Catchpoint 8.9
Based on 6 answers
Whenever asked for, the representatives would jump onto a call and help us out with ongoing issues without any trouble.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes 9.4
Based on 3 answers
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
Manuel Ayala | TrustRadius Reviewer

Alternatives Considered

Catchpoint

We are an ex-Keynote customer and an ex-Gomez customer. Catchpoint is better than both of those platforms.
Anonymous | TrustRadius Reviewer

ThousandEyes

Among all the products that I have mentioned above ThousandEyes have mostly all the features included in it. Additionally they are always ready for the request or enhancement made by the end users. Also the support team is available 24/7 which leads all other applications behind and also it is cost effective.
Anonymous | TrustRadius Reviewer

Return on Investment

Catchpoint

  • It's very helpful to run tests after a deployment or release, so we can quickly see at the results before investing time on testing manually or running other tools.
  • It provides alerts, so we can be aware of errors even during the weekends (when our engineering team is not usually looking at the application).
Anonymous | TrustRadius Reviewer

ThousandEyes

  • We saved over $1.5M in annual revenue in 2020 by leveraging ThousandEyes to identify and monitor critical customer infrastructures.
  • We have cut down out mean time to remediate customer network issues by 40% since ThousandEyes was implemented
  • Since we started using ThousandEyes, our customer retention has increased from 78% to 90%.
Anonymous | TrustRadius Reviewer

Screenshots

Catchpoint

Pricing Details

Catchpoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ThousandEyes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Catchpoint
8.1
ThousandEyes
9.1

Usability

Catchpoint
7.0
ThousandEyes

Support Rating

Catchpoint
8.9
ThousandEyes
9.4

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