Centercode vs. Verint Community

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Centercode
Score 7.1 out of 10
N/A
Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.
$500
per month
Verint Community
Score 8.3 out of 10
N/A
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.N/A
Pricing
CentercodeVerint Community
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CentercodeVerint Community
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Best Alternatives
CentercodeVerint Community
Small Businesses

No answers on this topic

PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.5 out of 10
Medium-sized Companies

No answers on this topic

PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.5 out of 10
Enterprises

No answers on this topic

Discord
Discord
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CentercodeVerint Community
Likelihood to Recommend
7.1
(7 ratings)
8.5
(29 ratings)
Likelihood to Renew
9.1
(1 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
9.0
(6 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
9.1
(1 ratings)
10.0
(6 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
CentercodeVerint Community
Likelihood to Recommend
Centercode
It's not perfect but it definitely does its job and what its purpose for. The fact that we were able to access this globally and produce a great product after performing massive bera testing gave that "dev" feels eventhough we aren't. Seeing the cross comment add collaboration made it more intuitive because we were able to narrow down on the specifics of what we were actually testing
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Verint
If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick. If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.
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Pros
Centercode
  • One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
  • Easy way to communicate with testers and collect their feedback
  • Customizability, I can customize the platform to address differences between products.
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Verint
  • Forums - organizing forum questions and identifying answered
  • Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel
  • ability to customize widgets to the needs of your use case
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Cons
Centercode
  • Tag and attribute searching for forms, messages, and surveys
  • Report graphics with large datasets
  • More of a focus on B2B beta testing and not solely business to customer
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Verint
  • The terminology of some reports, and how the reports work, is not always clear at first. More could be done to educate on getting the most from reporting.
  • If there is a bug in your version, you are advised to apply a service pack which is not always possible to do. Not easy to get fixes for bugs.
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Likelihood to Renew
Centercode
Makes beta enjoyable.
Read full review
Verint
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
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Usability
Centercode
No answers on this topic
Verint
If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.
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Support Rating
Centercode
Tony is amazing. I look forward to our interactions.
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Verint
While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
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Implementation Rating
Centercode
No answers on this topic
Verint
all customizations should be under warranty so that you get the right level of support from the 3rd party
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Alternatives Considered
Centercode
Centercode is better than Google Forms and Sheets for our use case of a long ongoing beta with participants rotating in and out 10000x times better. However, it might be a little too complex for what we needed. We may have been better off with something in the middle--a little more lightweight and cheaper.
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Verint
Both Higher Logic and Khoros came in with very few benefits compared to Verint with a much higher price point, and potential for additional expenses. With Verint, we added some initial implementation services but were able to plainly see and understand any future financial impact, whereas other vendors were much more ambiguous about how much we might pay for services we might need in the future. Both other vendors seemed to have plenty of integration options, but very specific ones (e.g. We have a CRM integration... if you use Salesforce. We have an LMS integration... if you use [this vendor]). Knowing that their out-of-the-box integrations were not in our existing tech stack made for a very unclear path forward
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Scalability
Centercode
No answers on this topic
Verint
Highly scalable system with the ability to expand to an increasing number of users and communities
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Return on Investment
Centercode
  • A project and beta testing that could've taken > 6 months or even years was cut down to a month and few weeks only
  • Overall accessibility, ease of use, and security were right on the money
  • Collaboration tools and features allowing everyone to innovate and spark great ideas and share it
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Verint
  • Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates
  • We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon.
  • Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses.
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ScreenShots

Centercode Screenshots

Screenshot of Project Homepage: This dashboard shows the heartbeat of your project and gives you quick access to key areas of the tool. Centercode also has a similar dashboard for your entire program so you can see all of your projects at a glance.Screenshot of Powerful Dashboards and Reports: Leverage data across your organization that drives product improvements and enhances projects. Whether it's user profiles, participation rates, or product issues all of your data is available on one platform.

Verint Community Screenshots

Screenshot of Sophos Community offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires is a community powered by Verint featuring working groups, event, and a content hubScreenshot of An Avnet community with courses, competitions, and networking opportunitiesScreenshot of The ADI Engineer Zone is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus is a community to ask questions, join conversations, or share ideasScreenshot of The England Football Community is a place to connect with people and join the conversation about all things football.