What users are saying about
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Top Rated
567 Ratings
5 Ratings
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Score 10 out of 100

ON24

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Top Rated
567 Ratings
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Score 7.9 out of 100

Attribute Ratings

  • Certain Event Automation Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Certain Event Automation Software

90%
2 Ratings
8.2

ON24

82%
391 Ratings

Likelihood to Renew

Certain Event Automation Software

N/A
0 Ratings
9.4

ON24

94%
40 Ratings

Usability

Certain Event Automation Software

N/A
0 Ratings
8.3

ON24

83%
22 Ratings

Availability

Certain Event Automation Software

N/A
0 Ratings
8.1

ON24

81%
409 Ratings

Performance

Certain Event Automation Software

N/A
0 Ratings
7.2

ON24

72%
6 Ratings

Support Rating

Certain Event Automation Software

N/A
0 Ratings
9.4

ON24

94%
38 Ratings

In-Person Training

Certain Event Automation Software

N/A
0 Ratings
7.7

ON24

77%
2 Ratings

Online Training

Certain Event Automation Software

N/A
0 Ratings
6.0

ON24

60%
3 Ratings

Implementation Rating

Certain Event Automation Software

N/A
0 Ratings
7.0

ON24

70%
19 Ratings

Product Scalability

Certain Event Automation Software

N/A
0 Ratings
7.8

ON24

78%
159 Ratings

Likelihood to Recommend

Certain Event Automation Software

Certain is very well suited for any type of event or tradeshow that require specific fields from registrants and an automated email sequence to keep them engaged.It's less appropriate for one-off events, since setting up those pages can be quite complex if you're used to the types of Eventbrite/Sympla. If you don't really build event pages regularly, I'd recommend a software that's more simple, which should address what you need.
Marina Aleixo | TrustRadius Reviewer

ON24

ON24 works well for customer engagement and for demonstrating the WOW factor for the audience. It does not work as well for when you want to be able to have a bit more of a 2-way conversation. It would be great to be able to unmute members of the audience when required.
Anonymous | TrustRadius Reviewer

Pros

Certain Event Automation Software

  • Easy to use and create
  • Easy to pull reports once event has been sent to attendees
  • Great way to gather a lot of information
Courtney Bradley | TrustRadius Reviewer

ON24

  • Engagement tools like Q&A, Resource List, and Speaker Bios allow the opportunity for attendees to connect with speakers, access more information, and get real-time answers to their questions. The features are very easy to use.
  • The ability to have multiple presenters in control of the webinar is a great feature. No more "passing the ball" or controls between presenters or needing to hear a presenter say "next slide" each time they want to advance their presentation.
  • ON24 allows users to seamlessly show slides, video clips and screen shares.
Anonymous | TrustRadius Reviewer

Cons

Certain Event Automation Software

  • Dashboards: It's quite important for leadership to get a visual of what their event registrants look like (with graphs, for example). Now, Certain does not present a feature to create dashboards, so we have to export their reports and create our dashboards ourselves.
  • UX when setting up an event: Now this can be quite complex, as it's not as easy to use or intuitive. Many different tabs with many different sub-items can present a confusing experience for newcomers when building an event.
Marina Aleixo | TrustRadius Reviewer

ON24

  • Innovation seems to be quite slow and there are lots of features that I want but are not available
  • Every add on requires more and more money
  • the userability and amount of clicks to set up a show is quite tedious
Anonymous | TrustRadius Reviewer

Pricing Details

Certain Event Automation Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ON24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Certain Event Automation Software

No score
No answers yet
No answers on this topic

ON24

ON24 9.4
Based on 40 answers
ON24 is everything we expected and everything we needed. It's simple to use, extremely customizable, and scales very easily. The integration to our CRM makes ON24 major lead generator for our sales team from our established webinars series. We can automate lead delivery to our sales team as well. If anything, we will look to expand our partnership in the future.
Anonymous | TrustRadius Reviewer

Usability

Certain Event Automation Software

No score
No answers yet
No answers on this topic

ON24

ON24 8.3
Based on 22 answers
On24 is definitely good for beginner/intermediate users. It does fall short if you want to get into anything more advanced and custom, as the CSS can frequently break other aspects of the platform. While I understand, they don't want to make it too complicated and scare off novice users, they really need to implement and advanced mode for more advanced users
Anonymous | TrustRadius Reviewer

Reliability and Availability

Certain Event Automation Software

No score
No answers yet
No answers on this topic

ON24

ON24 8.1
Based on 409 answers
ON24 is always available when I have a question about a new feature, if I'm having issues during a live webinar, or if I'm having issues with a webinar on the backend. Our client support specialist, Heather Haines, has always been incredibly consistent with getting me the answers I need when I need them.
Gabriel Smith | TrustRadius Reviewer

Performance

Certain Event Automation Software

No score
No answers yet
No answers on this topic

ON24

ON24 7.2
Based on 6 answers
Loading depends on how large the files in the webinar for us - sometimes it takes up to an hour to upload and that impacts the loading when the webcast is playing. Overall I'm happy with the performance, however if integrated with other systems it does tend to slow down the process
Maureen C. McInerney | TrustRadius Reviewer

Support Rating

Certain Event Automation Software

No score
No answers yet
No answers on this topic

ON24

ON24 9.4
Based on 38 answers
The event support for critical issues is night and day better than other providers. If I have a live event issue, I can reach a person instantly and they are equipped to resolve the problem. With other providers, it was waiting on hold for someone to read me the support documentation that I could read myself. On24 really delivers on customer service in all areas of the platform.
Anonymous | TrustRadius Reviewer

In-Person Training

Certain Event Automation Software

No score
No answers yet
No answers on this topic

ON24

ON24 7.7
Based on 2 answers
Most points of relevance were covered as far as I can remember.
Anonymous | TrustRadius Reviewer

Online Training

Certain Event Automation Software

No score
No answers yet
No answers on this topic

ON24

ON24 6.0
Based on 3 answers
On24 has amazing ON-Demand trainings that you can use at anytime and they walk you through step by step on different topics/ they are always updating and innovating and putting out new trainings. I would highly reccomend the trainings and reading the documents they have created. They also do live webinars on a rolling basis that are filled with so much knowledge and Information
Joshua Chelmo | TrustRadius Reviewer

Implementation Rating

Certain Event Automation Software

No score
No answers yet
No answers on this topic

ON24

ON24 7.0
Based on 19 answers
We had a few training's, which were broken up, and focused on specific areas of how to use the platform. Mostly though, a lot of it is just dedicating your time to learning and exploring what the possibilities are for enhancing your webinars
Erika Tomatore | TrustRadius Reviewer

Alternatives Considered

Certain Event Automation Software

My company selected Certain and continues to use Certain because it is quick, easy, and efficient. We create up to 20 registration links a year and Certain allows us to create templates to copy and create annual event links very fast. I also love that there is someone there to speak to if I ever need assistance
Courtney Bradley | TrustRadius Reviewer

ON24

Zoom limitations that didn't meet our needs: No automated emails, no follow up with the recorded product, audience console was not customizable, audience console didn't contain all of the items we needed and was clunky for audience members to use
Racheal Gallegos | TrustRadius Reviewer

Scalability

Certain Event Automation Software

No score
No answers yet
No answers on this topic

ON24

ON24 7.8
Based on 159 answers
I appreciate that ON24 makes it easy to clone and replay events. This helps with an international audience and when you want to host an event a few times. I wish that ON24 allowed you to clone programs between instances (ie from the North America instance to the International one).
Anonymous | TrustRadius Reviewer

Return on Investment

Certain Event Automation Software

  • Certain helps to deliver a great customer experience, since it facilitates automatic email delivery and your company can keep them connected well before or well after an event.
  • Certain presents a wide variety of reports, which perfectly addresses any request for visibility coming from your organization.
  • Certain's configuration settings are quite complex, so our newcomers are not comfortable using the software at first.
  • In case you need a more visual representation of your audience, Certain, unfortunately, does not generate dashboards.
Marina Aleixo | TrustRadius Reviewer

ON24

  • ON24 has allowed us to deliver meaningful pitches, promotions, and seminars to clients/audience members all year round, remotely.
  • The reporting available to us through the ON24 platform allows us to assess and review what is working and what needs adjusting with our events. This is valuable to us.
  • Using the tools available, we've doubled our audience engagement in the last 12 months, and this has allowed us to generate leads at a later stage of the "funnel."
Anonymous | TrustRadius Reviewer

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