TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chili Piper

    Score8.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity. The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings. Chili Piper…

    $15

    per month per user

    Jotform

    Score8.5 out of 10
    N/AJotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…

    $0

    Pricing
    Chili PiperJotform
    Editions & Modules
    Instant Booker
    $15
    per month per user
    Handoff
    $25
    per month per user
    Concierge Inbound Scheduling
    $30
    per month per user
    Distro
    Starting at $20
    per month per user
    Free
    $0.00
    Bronze
    $34.00
    Monthly
    Silver
    $39.00
    Monthly
    Gold
    $99.00
    Monthly
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    Chili PiperJotform
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOnboarding and Support are included at no additional charge.—
    More Pricing Information
    Community Pulse
    Chili PiperJotform
    Considered Both Products
    Chili Piper, Inc.
    No answer on this topic
    Jotform
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    22 Answers
    97%
    Would buy again
    151 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    15 Answers
    93%
    Delivers good value for the price
    124 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    22 Answers
    98%
    Happy with the feature set
    152 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    9 Answers
    95%
    Lived up to sales and marketing promises
    100 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    10 Answers
    96%
    Implementation went as expected
    136 Answers
    Features
    Chili PiperJotform
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Chili Piper and Jotform
    Feature
    Chili Piper
    -
    Ratings
    Jotform
    8.0
    164 Ratings
    1% below category average
    Survey templates00 Ratings9.0140 Ratings
    Themes00 Ratings7.7148 Ratings
    Custom logo/branding00 Ratings7.3153 Ratings
    Survey Content
    Comparison of Survey Content features of Chili Piper and Jotform
    Feature
    Chili Piper
    -
    Ratings
    Jotform
    9.4
    151 Ratings
    10% above category average
    Changes to live survey00 Ratings9.7126 Ratings
    Question design help00 Ratings9.6124 Ratings
    Multiple question types00 Ratings8.9148 Ratings
    Survey Logic
    Comparison of Survey Logic features of Chili Piper and Jotform
    Feature
    Chili Piper
    -
    Ratings
    Jotform
    9.8
    127 Ratings
    16% above category average
    Survey logic flexibility00 Ratings9.8127 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Chili Piper and Jotform
    Feature
    Chili Piper
    -
    Ratings
    Jotform
    8.6
    154 Ratings
    6% above category average
    Response tracking00 Ratings8.4145 Ratings
    Data export00 Ratings9.1147 Ratings
    Standard reports00 Ratings8.3133 Ratings
    Custom reports00 Ratings8.6125 Ratings
    Analytics00 Ratings8.9114 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Chili Piper and Jotform
    Feature
    Chili Piper
    -
    Ratings
    Jotform
    9.4
    127 Ratings
    8% above category average
    Access controls00 Ratings9.4123 Ratings
    Compliance00 Ratings9.4116 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Chili Piper and Jotform
    Feature
    Chili Piper
    -
    Ratings
    Jotform
    8.4
    96 Ratings
    4% above category average
    Vendor-offered crowdsourcing00 Ratings7.575 Ratings
    Respondent restrictions00 Ratings9.496 Ratings
    Best Alternatives
    Chili PiperJotform
    Small Businesses
    Square Appointments
    Score10 out of 10
    Zoho Forms
    Score9.2 out of 10
    Medium-sized Companies
    Calendly
    Score8.6 out of 10
    Qualaroo
    Score7 out of 10
    Enterprises
    Doodle
    Score8.5 out of 10
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Chili PiperJotform
    Likelihood to Recommend
    6.2
    (31 ratings)
    8.5
    (185 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.4
    (7 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (131 ratings)
    Support Rating
    8.2
    (8 ratings)
    7.4
    (81 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.9
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Chili PiperJotform
    Likelihood to Recommend
    Chili Piper, Inc.
    Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
    Incentivized
    Read full review
    Jotform
    We use it for mostly community surveys and I absolutely prefer it over any other survey program out there. It is easy to create, easy to understand and easy to navigate. I love the QR code option it creates for you to share your form/ survey with others. It really is the best out there!
    Read full review
    Pros
    Chili Piper, Inc.
    • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
    • Meeting Buffer functionality assures that AEs won't be booked back-to back.
    • I can send the link to each of my meeting templates for different prospects
    Read full review
    Jotform
    • Gathers information on my clients
    • Gathers and organizes information on my prospects
    • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
    • Educates clients about the benefit of supplementation
    • Educates my prospects
    Read full review
    Cons
    Chili Piper, Inc.
    • They are continually improving their offering and we've seen great leaps over the past 2 years.
    • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
    • Faster load times, but we can’t complain too much!
    Read full review
    Jotform
    • The price is too high for casual users like myself
    • The automation took some time to figure out (that's understandable)
    • Making the forms look uniform took a lot of time to setup
    • Some parts like the approval emails, notification emails can be confusing
    Incentivized
    Read full review
    Likelihood to Renew
    Chili Piper, Inc.
    No answers on this topic
    Jotform
    I need this software to run my business, it's built around it.
    Incentivized
    Read full review
    Usability
    Chili Piper, Inc.
    No answers on this topic
    Jotform
    As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
    Incentivized
    Read full review
    Support Rating
    Chili Piper, Inc.
    • Support was very responsive during our integration phase, and after that too.
    • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
    Incentivized
    Read full review
    Jotform
    I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
    Incentivized
    Read full review
    Implementation Rating
    Chili Piper, Inc.
    No answers on this topic
    Jotform
    the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
    Incentivized
    Read full review
    Alternatives Considered
    Chili Piper, Inc.
    Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.
    Incentivized
    Read full review
    Jotform
    Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
    Read full review
    Return on Investment
    Chili Piper, Inc.
    • More demos held by simplifying the scheduling process. More demos = more opportunities
    • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
    • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually
    Incentivized
    Read full review
    Jotform
    • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
    • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
    • I could not easily identify what new information was provided in a resubmission by a respondent.
    Read full review
    ScreenShots

    Jotform Screenshots

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