What users are saying about
8 Ratings
14 Ratings
8 Ratings
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Score 8.1 out of 100
14 Ratings
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Score 5.2 out of 100

Likelihood to Recommend

ChiroTouch

ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.
Kristi Saxon | TrustRadius Reviewer

WebPT

Best suited for large clinics with multiple locations or facilities with large budgets. This system does not make sense for a small clinic or for any clinics that are fee-for-service or provide specialized services.
Anonymous | TrustRadius Reviewer

Pros

ChiroTouch

  • Allows for a lot of customization that can make the software work well for small and large practices
  • Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions.
  • Manages all your patient data in one place
  • Uses iPad apps as well as desktop applications
Stephanie Nelson | TrustRadius Reviewer

WebPT

  • They have the best EMR for documentation I have seen. It covers G-codes, Progress note frequency, KX modifier, and many others.
  • Service is second to none. They are prompt/ polite and efficient.
  • They stay current with changes in documentation requirements and practice patterns.
Dan Garcia | TrustRadius Reviewer

Cons

ChiroTouch

  • There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
  • The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
  • The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
Anonymous | TrustRadius Reviewer

WebPT

  • Within the customizable templates, I wish I could remove some elements unnecessary for my own discipline (Speech-Language Pathology).
  • When a patient changes insurance, the episode of care must be split into two cases: old insurance and new insurance. Creating a new case is a bit of a headache, as it involves re-entering much of the information, although there is a setting for copying a small amount of the prior personal data.
  • I'd like the cost to be lower!
Michelle Underhill, MA, CCC-SLP | TrustRadius Reviewer

Likelihood to Renew

ChiroTouch

ChiroTouch 10.0
Based on 1 answer
ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly
Kristi Saxon | TrustRadius Reviewer

WebPT

No score
No answers yet
No answers on this topic

Usability

ChiroTouch

ChiroTouch 9.0
Based on 2 answers
It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
Stephanie Nelson | TrustRadius Reviewer

WebPT

WebPT 8.0
Based on 1 answer
Usability is great except some glitches. I will give 70 out of 100 because it isn't a perfect one. There are better software but they are more expensive.
Muhammad Hafeez | TrustRadius Reviewer

Reliability and Availability

ChiroTouch

ChiroTouch 7.0
Based on 2 answers
Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
Stephanie Nelson | TrustRadius Reviewer

WebPT

No score
No answers yet
No answers on this topic

Performance

ChiroTouch

ChiroTouch 8.0
Based on 2 answers
Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
Stephanie Nelson | TrustRadius Reviewer

WebPT

WebPT 9.0
Based on 2 answers
WebPT performs well when you comply with their recommended upload speed.WebPT coordinates effortlessly with Kareo, giving my practice a full, compliant EHR that feeds seamlessly into medical billing.
Michelle Underhill, MA, CCC-SLP | TrustRadius Reviewer

Support Rating

ChiroTouch

ChiroTouch 10.0
Based on 3 answers
A+ Customer Support in all areas of ChiroTouch!
Kristi Saxon | TrustRadius Reviewer

WebPT

WebPT 7.0
Based on 3 answers
Best in the market but UI needs improvement. Maintenance should be on Sundays. Glitches should be fixed. Forms should be smarter and shorter.
Muhammad Hafeez | TrustRadius Reviewer

Online Training

ChiroTouch

ChiroTouch 5.0
Based on 1 answer
The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible.However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
Stephanie Nelson | TrustRadius Reviewer

WebPT

No score
No answers yet
No answers on this topic

Implementation Rating

ChiroTouch

ChiroTouch 3.0
Based on 2 answers
If you are not happy with your trainer, ask for someone new.
Stephanie Nelson | TrustRadius Reviewer

WebPT

No score
No answers yet
No answers on this topic

Alternatives Considered

ChiroTouch

We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable
Anonymous | TrustRadius Reviewer

WebPT

We used this other software before WebPT and had a lot of trouble. WebPT is head and shoulders above in all the elements they cover.
Heather Hackworth | TrustRadius Reviewer

Scalability

ChiroTouch

ChiroTouch 7.0
Based on 1 answer
It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
Stephanie Nelson | TrustRadius Reviewer

WebPT

No score
No answers yet
No answers on this topic

Return on Investment

ChiroTouch

  • ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
  • ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
  • We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.
Kristi Saxon | TrustRadius Reviewer

WebPT

  • For me it is my secretary.
  • I can keep my medical records.
  • UI glitches are bad.
  • Maintenance more often.
Muhammad Hafeez | TrustRadius Reviewer

Screenshots

Pricing Details

ChiroTouch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChiroTouch Editions & Modules

Edition
ChiroTouch$259.001
  1. Per Month
Additional Pricing Details

WebPT

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

WebPT Editions & Modules

Edition
Enterprise$01
  1. Custom pricing
Additional Pricing Details
WebPT Enterprise packages are custom-made based on clinic needs, and prices vary accordingly.

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