Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChiroTouch
Score 10.0 out of 10
N/A
ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.
$159
per month
WebPT
Score 8.4 out of 10
N/A
Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting collaboration across patient care teams and with third-party payers. In addition to its…
$99
per month per user
Pricing
ChiroTouchWebPT
Editions & Modules
ChiroTouch
$159.00
per month
Enterprise
Custom Pricing
Offerings
Pricing Offerings
ChiroTouchWebPT
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsWebPT Enterprise packages are custom-made based on clinic needs, and prices vary accordingly.
More Pricing Information
Community Pulse
ChiroTouchWebPT
Considered Both Products
ChiroTouch

No answer on this topic

WebPT
Chose WebPT
WebPT far surpasses SimplePractice and Office Ally in all areas for EHR and revenue cycle management. WebPT is on par with ClinicSource for documentation, template customization, records management and revenue cycle management for PT/OT/ST. Compared to ClinicSource and ChiroTou…
Top Pros
Top Cons
User Ratings
ChiroTouchWebPT
Likelihood to Recommend
10.0
(5 ratings)
8.4
(113 ratings)
Likelihood to Renew
10.0
(1 ratings)
7.7
(14 ratings)
Usability
9.0
(2 ratings)
8.0
(9 ratings)
Availability
7.0
(1 ratings)
5.5
(1 ratings)
Performance
8.0
(1 ratings)
5.5
(2 ratings)
Support Rating
10.0
(2 ratings)
6.8
(14 ratings)
Online Training
5.0
(1 ratings)
5.5
(1 ratings)
Implementation Rating
3.0
(1 ratings)
8.5
(5 ratings)
Configurability
-
(0 ratings)
4.5
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
4.5
(1 ratings)
Ease of integration
-
(0 ratings)
5.5
(1 ratings)
Product Scalability
7.0
(1 ratings)
8.2
(1 ratings)
Professional Services
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
1.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
ChiroTouchWebPT
Likelihood to Recommend
ChiroTouch
ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.
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WebPT
WebPT is very well suited for companies that have frequent interns since it is so easy to use. It is very easy to use in the outpatient orthopedic setting, I do not know if there are any drawbacks to inpatient or neuro settings.
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Pros
ChiroTouch
  • Allows for a lot of customization that can make the software work well for small and large practices
  • Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions.
  • Manages all your patient data in one place
  • Uses iPad apps as well as desktop applications
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WebPT
  • The scheduler is easy to use and allows for a clear view of each clinical day, week, and month.
  • The authorization/visit limit functions really help in managing each case and assist in minimizing insurance denials.
  • The documentation is comprehensive and specific to physical therapy documentation. The ICD-10 lookup function is very helpful.
  • Transfer of claim information to Therabill really helps with timely claim submission.
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Cons
ChiroTouch
  • There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
  • The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
  • The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
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WebPT
  • I wish the patient reminders didn't cost as much to send, and it would be great to be able to send text messages for any other reason.
  • WebPT adds on extras that always seem to cost more - overall, it is kind of expensive.
  • I always wish the documentation was quicker - but I'm not sure what else that would take.
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Likelihood to Renew
ChiroTouch
ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly
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WebPT
The ease of use and the modern feeling of the software is what keeps us coming back. Being able to have a new employee trained on the software in less than a week is a money saver. The many other softwares that the team at WebPT offer that intergrate with WebPT is numerous and streamlined.
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Usability
ChiroTouch
It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
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WebPT
Online patient intake - frequent functionality problems. WebPT supports solutions to these problems are often work arounds requiring my local admin team to enter data on our end. This prompts the question - why am I paying you for this function if we end up doing intake again. Patient intake and outcomes should not be separate emails to the patient. They find it redundant and are less likely to complete both. It is also entirely possible that this impacts their responses on survey based outcomes measures, possibly skewing outcomes data. Outcomes - also frequently fails, patient's complete on their device or kiosk/tablet in clinic but will not sync to EMR and populate chart note. Again frequent "solution" from WebPT support involves work arounds requiring admin team staffing hours. Again additional expense of admin team staffing. Scheduling - frequent problems with lost appointments booked leading to decreased productivity and a customer service issue we have to resolve. Waitlist feature recently improved. EMR - evaluative notes are slow and difficult for clinicians to enter data. Evaluation templates have improved this a bit but it is still to difficult to add single tests and measures to existing initial evaluations and progress notes. Flowsheets do not save clinicians time with current functionality. You can not see what treatments were provided at the previous visit from the flow sheet view. This slows treatment and frustrates clinicians. WebPT HEP - does not integrate with Flow Sheet in EMR creating redundant process in charting.
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Reliability and Availability
ChiroTouch
Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
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WebPT
Entire suite down numerous times in 2022 and 2023. Individual modules down as well. Modules rated as operational but not functioning numerous times, most so with scheduling, online intake, and outcomes.
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Performance
ChiroTouch
Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
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WebPT
Pages often load slowly. Our iMacs are highly reliable and we are connected to the highest speed Comcast business internet. We also connected each iMac via Cat 9 cable during COVID-19 pandemic to speed telelhealth appointments. Zoom does integrate very well with WebPT for telehealth. Their own modules do not integrate well with each other. For example, patients receive separate emails for patient intake and clinical outcomes. If confuses and frustrates many patients. Similarly, EMR flow sheet does not integrate with HEP creating redundancy.
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Support Rating
ChiroTouch
A+ Customer Support in all areas of ChiroTouch!
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WebPT
Support was pretty much always helpful. My only complaint was not being able to always get someone on the phone immediately during working hours and having to wait to hear back. But once we heard back, problems were solved quickly and sufficiently. Staff was always friendly and knowledgeable
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Online Training
ChiroTouch
The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible. However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
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WebPT
Used to have more synchronous support during training. Now mostly online modules and pop ups. We have noticed DPT and PTA students have more difficulty navigating the online training as compared to 2020.
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Implementation Rating
ChiroTouch
If you are not happy with your trainer, ask for someone new.
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WebPT
I think it would help to have another education session maybe 6 months after the initial sessions. This would help the user come up with an enhanced experience after they have used the program for a period of time. It is hard to comprehend everything at first, especially for people that need hands on learning
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Alternatives Considered
ChiroTouch
We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable
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WebPT
I personally liked Revflow’s RCM, billing, and customer service better, but WebPT bought the company and integrated their system. Since changing to WebPT, we pretty much only have to use one product for all our clinic management rather than different tools when we were on Revflow. What we slightly lost in quality on RCM we gained in functionality everywhere else.
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Contract Terms and Pricing Model
ChiroTouch
No answers on this topic
WebPT
The current terms and pricing would be fair if they provided adequate performance, reliability, support, and customer service. As they have lapsed in these areas WebPT is overpriced. I would not recommend any PT practice of any size agree to a long term contract with WebPT until they prove they will deliver on their promises.
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Scalability
ChiroTouch
It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
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WebPT
It grew with us from practice inception to our largest size of 12 employees.
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Professional Services
ChiroTouch
No answers on this topic
WebPT
Extremely poor technical support and customer service.
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Return on Investment
ChiroTouch
  • ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
  • ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
  • We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.
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WebPT
  • Staff productivity has increased by at least 20% with report capabilities.
  • Patient cancellations rates decreased by a little over 15% after appointment reminders.
  • Claim rejections and denials stay at less than 1% every year because of the reports and tracking capabilities.
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ScreenShots

WebPT Screenshots

Screenshot of WebPT SchedulerScreenshot of WebPT EMRScreenshot of WebPT BillingScreenshot of WebPT Patient EngagementScreenshot of WebPT Outcomes Tracking & MIPSScreenshot of WebPT Analytics