What users are saying about
125 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 125 reviews and ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 32 reviews and ratings
Feature Set Ratings
- Chrome Remote Desktop ranks higher in 1 feature set: Remote Administration
Remote Administration

8.0
Chrome Remote Desktop
80%
7.9
N-able Take Control
79%
Chrome Remote Desktop ranks higher in 8/14 features
Chrome Remote Desktop ranks higher in 8/14 features
Screen sharing

9.0
90%
17 Ratings
8.7
87%
8 Ratings
File transfer

7.5
75%
10 Ratings
6.9
69%
9 Ratings
Instant message

7.9
79%
6 Ratings
8.4
84%
8 Ratings
Secure remote access with Smart Card authentication

8.5
85%
4 Ratings
8.2
82%
1 Rating
Access to sleeping/powered-off computers

6.8
68%
8 Ratings
6.2
62%
3 Ratings
Over-the-Internet remote session

9.7
97%
18 Ratings
8.0
80%
9 Ratings
Initiate remote control from mobile

9.5
95%
16 Ratings
5.5
55%
6 Ratings
Remote management of servers & workstations

7.8
78%
16 Ratings
8.5
85%
8 Ratings
Remote Active Directory® management

7.9
79%
5 Ratings
8.5
85%
4 Ratings
Centralized management dashboard

6.8
68%
9 Ratings
9.1
91%
7 Ratings
Session record

6.8
68%
6 Ratings
8.7
87%
5 Ratings
Annotations

8.4
84%
5 Ratings
8.6
86%
4 Ratings
Monitoring and Alerts

8.5
85%
5 Ratings
8.5
85%
7 Ratings
Multi-platform remote control

6.6
66%
13 Ratings
6.5
65%
8 Ratings
Attribute Ratings
- Chrome Remote Desktop is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

10.0
Chrome Remote Desktop
100%
18 Ratings
7.9
N-able Take Control
79%
9 Ratings
Likelihood to Renew

7.0
Chrome Remote Desktop
70%
2 Ratings
N-able Take Control
N/A
0 Ratings
Usability

9.9
Chrome Remote Desktop
99%
3 Ratings
N-able Take Control
N/A
0 Ratings
Support Rating

3.9
Chrome Remote Desktop
39%
14 Ratings
N-able Take Control
N/A
0 Ratings
Implementation Rating

10.0
Chrome Remote Desktop
100%
2 Ratings
N-able Take Control
N/A
0 Ratings
Likelihood to Recommend
Chrome Remote Desktop
It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.

Verified User
Supervisor in Information Technology
Education Management Company, 1001-5000 employeesN-able Take Control
In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.
RMM Systems Engineer/Exchange Admin
3C Technology SolutionsInformation Technology and Services, 51-200 employees
Pros
Chrome Remote Desktop
- Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
- This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
- The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
- The mobile app is also really really well done.
Graduate teaching/research assistant
Journal of Linguistic GeographyResearch, 5001-10,000 employees
N-able Take Control
- Easy to use remote support.
- Easily and securely access sensitive systems.
- Easily set-up our end users with the ability to remote access to their own desktops as needed.

Verified User
Technician in Information Technology
Information Technology and Services Company, 11-50 employeesCons
Chrome Remote Desktop
- The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
- There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.

Verified User
Employee in Information Technology
Higher Education Company, 1001-5000 employeesN-able Take Control
- Copy and paste functions from the host to a remote desktop is cumbersome.
- Screen sizing is an issue for lower resolution devices (servers).

Verified User
Engineer in Information Technology
Information Technology and Services Company, 11-50 employeesPricing Details
Chrome Remote Desktop
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—N-able Take Control
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Chrome Remote Desktop
Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market

Verified User
Manager in Research & Development
Information Technology and Services Company, 51-200 employeesN-able Take Control
No score
No answers yet
No answers on this topic
Usability
Chrome Remote Desktop
Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Senior Oracle Database Administrator
CGIInformation Technology and Services, 10,001+ employees
N-able Take Control
No score
No answers yet
No answers on this topic
Support Rating
Chrome Remote Desktop
Chrome Remote Desktop 3.9
Based on 14 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.

Verified User
Manager in Human Resources
Construction Company, 201-500 employeesN-able Take Control
No score
No answers yet
No answers on this topic
Implementation Rating
Chrome Remote Desktop
Chrome Remote Desktop 10.0
Based on 2 answers
None, its quick and easy

Verified User
Employee in Information Technology
Higher Education Company, 1001-5000 employeesN-able Take Control
No score
No answers yet
No answers on this topic
Alternatives Considered
Chrome Remote Desktop
Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.

Verified User
Technician in Information Technology
Primary/Secondary Education Company, 501-1000 employeesN-able Take Control
Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.

Verified User
Technician in Information Technology
Information Technology and Services Company, 1-10 employeesReturn on Investment
Chrome Remote Desktop
- Using Chrome Remote Desktop, we've saved money on remote desktop software.
- Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
- Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
Executive Vice President
List Service Direct IncMarketing and Advertising, 1-10 employees
N-able Take Control
- Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
- Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
Owner
Bitlink TechnologyInformation Technology and Services, 1-10 employees