108 Ratings
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Score 8.9 out of 100
26 Ratings
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Score 9 out of 100

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

N-able Take Control (formerly Solarwinds Take Control)

In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.
Kevin Hull | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Chrome Remote Desktop
8.6
N-able Take Control (formerly Solarwinds Take Control)
7.9
Screen sharing
Chrome Remote Desktop
9.2
N-able Take Control (formerly Solarwinds Take Control)
8.8
File transfer
Chrome Remote Desktop
7.8
N-able Take Control (formerly Solarwinds Take Control)
7.0
Instant message
Chrome Remote Desktop
8.6
N-able Take Control (formerly Solarwinds Take Control)
8.4
Secure remote access with Smart Card authentication
Chrome Remote Desktop
9.0
N-able Take Control (formerly Solarwinds Take Control)
8.2
Access to sleeping/powered-off computers
Chrome Remote Desktop
8.8
N-able Take Control (formerly Solarwinds Take Control)
6.3
Over-the-Internet remote session
Chrome Remote Desktop
8.8
N-able Take Control (formerly Solarwinds Take Control)
8.0
Initiate remote control from mobile
Chrome Remote Desktop
8.8
N-able Take Control (formerly Solarwinds Take Control)
5.5
Remote management of servers & workstations
Chrome Remote Desktop
7.3
N-able Take Control (formerly Solarwinds Take Control)
8.5
Remote Active Directory® management
Chrome Remote Desktop
9.3
N-able Take Control (formerly Solarwinds Take Control)
8.5
Centralized management dashboard
Chrome Remote Desktop
8.1
N-able Take Control (formerly Solarwinds Take Control)
9.1
Session record
Chrome Remote Desktop
8.5
N-able Take Control (formerly Solarwinds Take Control)
8.6
Annotations
Chrome Remote Desktop
8.3
N-able Take Control (formerly Solarwinds Take Control)
8.5
Monitoring and Alerts
Chrome Remote Desktop
9.2
N-able Take Control (formerly Solarwinds Take Control)
8.4
Multi-platform remote control
Chrome Remote Desktop
8.8
N-able Take Control (formerly Solarwinds Take Control)
6.6

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

N-able Take Control (formerly Solarwinds Take Control)

  • Easy to use remote support.
  • Easily and securely access sensitive systems.
  • Easily set-up our end users with the ability to remote access to their own desktops as needed.
Anonymous | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.
Isabella Houghton | TrustRadius Reviewer

N-able Take Control (formerly Solarwinds Take Control)

  • Copy and paste functions from the host to a remote desktop is cumbersome.
  • Screen sizing is an issue for lower resolution devices (servers).
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

N-able Take Control (formerly Solarwinds Take Control)

No score
No answers yet
No answers on this topic

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

N-able Take Control (formerly Solarwinds Take Control)

No score
No answers yet
No answers on this topic

Support Rating

Chrome Remote Desktop

Chrome Remote Desktop 5.1
Based on 10 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

N-able Take Control (formerly Solarwinds Take Control)

No score
No answers yet
No answers on this topic

Implementation Rating

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 1 answer
None, its quick and easy
Anonymous | TrustRadius Reviewer

N-able Take Control (formerly Solarwinds Take Control)

No score
No answers yet
No answers on this topic

Alternatives Considered

Chrome Remote Desktop

I've used TeamViewer, AnyDesk, Go to My PC, and Microsoft Remote Desktop to access PCs remotely. Chrome Remote Desktop is one of the best remote desktop programs. The other programs are more expensive and provide fewer features than Chrome Remote Desktop. It is much easier to switch among multiple PCs using Chrome Remote Desktop than some of the other mentioned programs.
Allen Shapiro | TrustRadius Reviewer

N-able Take Control (formerly Solarwinds Take Control)

Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.
Anonymous | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • Chrome licensing is better priced than MS, so this is positive.
  • Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
  • Patching is a negative, it is too often and too time-consuming.
Maurice Samuels | TrustRadius Reviewer

N-able Take Control (formerly Solarwinds Take Control)

  • Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
  • Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
Les Klassen Hamm | TrustRadius Reviewer

Screenshots

Chrome Remote Desktop

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able Take Control (formerly Solarwinds Take Control)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Chrome Remote Desktop
9.4
N-able Take Control (formerly Solarwinds Take Control)
7.9

Likelihood to Renew

Chrome Remote Desktop
7.0
N-able Take Control (formerly Solarwinds Take Control)

Usability

Chrome Remote Desktop
9.9
N-able Take Control (formerly Solarwinds Take Control)

Support Rating

Chrome Remote Desktop
5.1
N-able Take Control (formerly Solarwinds Take Control)

Implementation Rating

Chrome Remote Desktop
10.0
N-able Take Control (formerly Solarwinds Take Control)

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