Chrome Remote Desktop vs. N-able Take Control

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chrome Remote Desktop
Score 7.3 out of 10
N/A
Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension.N/A
N-able Take Control
Score 8.7 out of 10
N/A
N-able™ Take Control (formerly Solarwinds Take Control) and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with the N-able native app. With N-able Take Control, users can assign techs or whole departments to specific customers or individuals so that…
$19
per month
Pricing
Chrome Remote DesktopN-able Take Control
Editions & Modules
No answers on this topic
Take Control
$19
per month
Take Control Plus
$45
per month
Offerings
Pricing Offerings
Chrome Remote DesktopN-able Take Control
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo credit card required. Login info sent directly to your email. Access technical support during your trial.
More Pricing Information
Community Pulse
Chrome Remote DesktopN-able Take Control
Considered Both Products
Chrome Remote Desktop

No answer on this topic

N-able Take Control
Chose N-able Take Control
N-Able has a lot more control and monitoring in comparison.

Remote control is on a whole nother level compared to competitors with screen blanking, mouse and keyboard locking and even remote laser pointing.
Top Pros
Top Cons
Features
Chrome Remote DesktopN-able Take Control
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Chrome Remote Desktop
7.3
18 Ratings
12% below category average
N-able Take Control
8.2
13 Ratings
1% below category average
Screen sharing8.917 Ratings8.712 Ratings
File transfer7.110 Ratings8.513 Ratings
Instant message7.66 Ratings8.311 Ratings
Secure remote access with Smart Card authentication8.04 Ratings8.21 Ratings
Access to sleeping/powered-off computers5.18 Ratings2.04 Ratings
Over-the-Internet remote session10.018 Ratings8.612 Ratings
Initiate remote control from mobile10.016 Ratings10.07 Ratings
Remote management of servers & workstations7.116 Ratings8.512 Ratings
Remote Active Directory® management7.15 Ratings8.54 Ratings
Centralized management dashboard5.19 Ratings8.310 Ratings
Session record5.16 Ratings10.06 Ratings
Annotations8.05 Ratings8.64 Ratings
Monitoring and Alerts8.05 Ratings8.310 Ratings
Multi-platform remote control5.713 Ratings8.910 Ratings
Best Alternatives
Chrome Remote DesktopN-able Take Control
Small Businesses
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Score 9.8 out of 10
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Score 9.8 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 8.9 out of 10
Remote Desktop Services
Remote Desktop Services
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Chrome Remote DesktopN-able Take Control
Likelihood to Recommend
10.0
(18 ratings)
8.5
(13 ratings)
Likelihood to Renew
7.0
(2 ratings)
-
(0 ratings)
Usability
9.9
(3 ratings)
-
(0 ratings)
Support Rating
3.8
(7 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Chrome Remote DesktopN-able Take Control
Likelihood to Recommend
Google
It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
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N-able
I have used a number of remote access systems over my IT/MSP career, and Take Control stands out as the best I have ever used. If you are using the N-Able RMM I highly recommend, Take Control over the other options that can be integrated into the platform
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Pros
Google
  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Read full review
N-able
  • Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
  • If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.
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Cons
Google
  • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
  • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
Read full review
N-able
  • Performance on low-end machines.
  • Verbosity when changing stream quality.
  • File manager needs improving, dragging files causes graphical issues.
  • Connection time needs to be reduced.
  • Ability to adjust re-connection time.
  • Integration with more password-storage applications.
  • Screen blanking is buggy in some instances and makes the session unusable.
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Likelihood to Renew
Google
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
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N-able
No answers on this topic
Usability
Google
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
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N-able
No answers on this topic
Support Rating
Google
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
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N-able
No answers on this topic
Implementation Rating
Google
None, its quick and easy
Read full review
N-able
No answers on this topic
Alternatives Considered
Google
Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
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N-able
We were primarily a team-viewer customer before this point but the continued increases on cost, feature issues as well as core functionality and load issues we were beginning to see on the host machines we started looking for other options. As we were already a solar-winds customer utilizing the SAAS and Take Control for our Managed customers it was a no-brainer to look into Take Control. After a short review and the fact that we are already very familiar with the system via our management dashboard, it was an easy yes
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Return on Investment
Google
  • Using Chrome Remote Desktop, we've saved money on remote desktop software.
  • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
  • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
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N-able
  • We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
  • Remote access is only a click away saving our techs time
  • Reliable connection mean issues are resolved without having to 'fix' the remote access first
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ScreenShots

N-able Take Control Screenshots

Screenshot of N-able Take Control DashboardScreenshot of Take Control - home