Chrome Remote Desktop vs N-able Take Control (formerly Solarwinds Take Control)

• Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
• This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
• The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
• The mobile app is also really really well done.

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• Easy to use remote support.
• Easily and securely access sensitive systems.
• Easily set-up our end users with the ability to remote access to their own desktops as needed.

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• I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.

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• Copy and paste functions from the host to a remote desktop is cumbersome.
• Screen sizing is an issue for lower resolution devices (servers).

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• Chrome licensing is better priced than MS, so this is positive.
• Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
• Patching is a negative, it is too often and too time-consuming.

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• Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
• Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.

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