What users are saying about
125 Ratings
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Score 8.5 out of 100
32 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Chrome Remote Desktop ranks higher in 1 feature set: Remote Administration

Remote Administration

8.0

Chrome Remote Desktop

80%
7.9

N-able Take Control

79%
Chrome Remote Desktop ranks higher in 8/14 features

Screen sharing

9.0
90%
17 Ratings
8.7
87%
8 Ratings

File transfer

7.5
75%
10 Ratings
6.9
69%
9 Ratings

Instant message

7.9
79%
6 Ratings
8.4
84%
8 Ratings

Secure remote access with Smart Card authentication

8.5
85%
4 Ratings
8.2
82%
1 Rating

Access to sleeping/powered-off computers

6.8
68%
8 Ratings
6.2
62%
3 Ratings

Over-the-Internet remote session

9.7
97%
18 Ratings
8.0
80%
9 Ratings

Initiate remote control from mobile

9.5
95%
16 Ratings
5.5
55%
6 Ratings

Remote management of servers & workstations

7.8
78%
16 Ratings
8.5
85%
8 Ratings

Remote Active Directory® management

7.9
79%
5 Ratings
8.5
85%
4 Ratings

Centralized management dashboard

6.8
68%
9 Ratings
9.1
91%
7 Ratings

Session record

6.8
68%
6 Ratings
8.7
87%
5 Ratings

Annotations

8.4
84%
5 Ratings
8.6
86%
4 Ratings

Monitoring and Alerts

8.5
85%
5 Ratings
8.5
85%
7 Ratings

Multi-platform remote control

6.6
66%
13 Ratings
6.5
65%
8 Ratings

Attribute Ratings

  • Chrome Remote Desktop is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Chrome Remote Desktop

100%
18 Ratings
7.9

N-able Take Control

79%
9 Ratings

Likelihood to Renew

7.0

Chrome Remote Desktop

70%
2 Ratings

N-able Take Control

N/A
0 Ratings

Usability

9.9

Chrome Remote Desktop

99%
3 Ratings

N-able Take Control

N/A
0 Ratings

Support Rating

3.9

Chrome Remote Desktop

39%
14 Ratings

N-able Take Control

N/A
0 Ratings

Implementation Rating

10.0

Chrome Remote Desktop

100%
2 Ratings

N-able Take Control

N/A
0 Ratings

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

N-able Take Control

In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.
Kevin Hull | TrustRadius Reviewer

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

N-able Take Control

  • Easy to use remote support.
  • Easily and securely access sensitive systems.
  • Easily set-up our end users with the ability to remote access to their own desktops as needed.
Anonymous | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
  • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
Anonymous | TrustRadius Reviewer

N-able Take Control

  • Copy and paste functions from the host to a remote desktop is cumbersome.
  • Screen sizing is an issue for lower resolution devices (servers).
Anonymous | TrustRadius Reviewer

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

N-able Take Control

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

N-able Take Control

No score
No answers yet
No answers on this topic

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

N-able Take Control

No score
No answers yet
No answers on this topic

Support Rating

Chrome Remote Desktop

Chrome Remote Desktop 3.9
Based on 14 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

N-able Take Control

No score
No answers yet
No answers on this topic

Implementation Rating

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 2 answers
None, its quick and easy
Anonymous | TrustRadius Reviewer

N-able Take Control

No score
No answers yet
No answers on this topic

Alternatives Considered

Chrome Remote Desktop

Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
Anonymous | TrustRadius Reviewer

N-able Take Control

Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.
Anonymous | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • Using Chrome Remote Desktop, we've saved money on remote desktop software.
  • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
  • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
Allen Shapiro | TrustRadius Reviewer

N-able Take Control

  • Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
  • Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
Les Klassen Hamm | TrustRadius Reviewer

Screenshots

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