TrustRadius: an HG Insights company

Emburse Expense Enterprise (formerly Chrome River) vs. Expensify

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Emburse Expense Enterprise (formerly Chrome River)

    Score8.3 out of 10
    N/AEmburse Enterprise is the enterprise expense and invoice-management product that replaces the former Chrome River name. Emburse states that the renaming does not change the product’s expense and invoice functionality, workflows, interface, or support; existing Chrome River customers use the same product under Emburse branding.N/A

    Expensify

    Score9 out of 10
    N/AExpensify automates the entire spend management process. Scan receipts, track mileage, submit and approve expenses, manage corporate cards, reimburse employees, pay bills, send invoices, and book travel. Built for individuals and companies of all sizes, anywhere in the world.

    $5

    per month per user

    Pricing
    Emburse Expense Enterprise (formerly Chrome River)Expensify
    Editions & Modules
    No answers on this topic
    Collect
    $5
    per month per user
    Control
    $9
    per month per user
    Offerings
    Pricing Offerings
    Emburse Expense Enterprise (formerly Chrome River)Expensify
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsWe offer three cost-effective, subscription-based pricing models: A transaction-based model, priced according to expense report volume A submitter-based model, priced according to an average number of monthly submitters An enterprise-level model that includes unlimited expense reports. Pricing for this model is based on total employee headcount Feel free to contact us to discuss the best one for your organization.
    More Pricing Information
    Community Pulse
    Emburse Expense Enterprise (formerly Chrome River)Expensify
    Considered Both Products
    Emburse
    Chose Emburse Expense Enterprise (formerly Chrome River)
    Chrome River EXPENSE was the best overall deal. Concur's system was more robust, but it was also much more expensive and as good of a value. Expensify's system was not as clean and easy to navigate as Chrome River's system. Also, the Chrome River presentation was very well …
    Incentivized
    Chose Emburse Expense Enterprise (formerly Chrome River)
    We looked at Expensify at the time (2013). More recently, I looked at Zoho but these don't have the robust approval process nor ability to easily be classed into QuickBooks - we have a very complicated class structure.
    Incentivized
    Chose Emburse Expense Enterprise (formerly Chrome River)
    The user interface and features surpass the experience and similar features of other products because of the following. Good customer support to also make the program better. Also, a good interface to navigate the expense creation process.
    Incentivized
    Chose Emburse Expense Enterprise (formerly Chrome River)
    • Works with our business model
    • Pre-approval method
    • Auto-approval functionality
    Incentivized
    Chose Emburse Expense Enterprise (formerly Chrome River)
    It's been a long time since we compared expense platforms. Ultimately we decided that Chrome River was the best option for us, and we believe we made the right choice. I don't remember specifics about other platforms unfortunately.
    Incentivized
    Chose Emburse Expense Enterprise (formerly Chrome River)
    There are a number of expense request software out there. Many have pros and cons just like Chrome River. We chose Chrome River because it was very straightforward for our team to use. It will have integrations to track budget expenses and managers that are automated and so it …
    Incentivized
    Expensify
    Chose Expensify
    Expensify is everything Chrome River was unfortunately was not. The navigation was not intuitive. The workflows were cumbersome. The time spent on adding expended and managing reports was much higher.
    The general dissatisfaction was significant and a lot of frustration was …
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    19 Answers
    98%
    Would buy again
    224 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    15 Answers
    98%
    Delivers good value for the price
    183 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    19 Answers
    97%
    Happy with the feature set
    222 Answers
    Lived up to sales and marketing promises
    82%
    Lived up to sales and marketing promises
    9 Answers
    97%
    Lived up to sales and marketing promises
    121 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    10 Answers
    98%
    Implementation went as expected
    123 Answers
    Features
    Emburse Expense Enterprise (formerly Chrome River)Expensify
    Expense Management
    Comparison of Expense Management features of Emburse Expense Enterprise (formerly Chrome River) and Expensify
    Feature
    Emburse Expense Enterprise (formerly Chrome River)
    8.5
    4 Ratings
    3% above category average
    Expensify
    9.6
    170 Ratings
    15% above category average
    Employee Expense Reporting8.04 Ratings9.8170 Ratings
    Corporate Card Reconciliation9.03 Ratings9.474 Ratings
    Payment Management
    Comparison of Payment Management features of Emburse Expense Enterprise (formerly Chrome River) and Expensify
    Feature
    Emburse Expense Enterprise (formerly Chrome River)
    7.9
    4 Ratings
    1% below category average
    Expensify
    9.4
    158 Ratings
    16% above category average
    Customizable Approval Policies8.33 Ratings9.4109 Ratings
    Financial Document Management7.02 Ratings9.4114 Ratings
    Payment Status Tracking6.04 Ratings9.8130 Ratings
    Payment Audit Trail9.02 Ratings9.8101 Ratings
    Duplicate Bill Detection8.33 Ratings9.3130 Ratings
    Advanced OCR8.52 Ratings9.0108 Ratings
    Electronic Funds Transfer8.01 Ratings9.491 Ratings
    Best Alternatives
    Emburse Expense Enterprise (formerly Chrome River)Expensify
    Small Businesses
    Brex
    Score9 out of 10
    Brex
    Score9 out of 10
    Medium-sized Companies
    Expensify
    Score9 out of 10
    BILL Spend & Expense
    Score8.9 out of 10
    Enterprises
    SAP Concur
    Score8.3 out of 10
    Emburse Expense Enterprise (formerly Chrome River)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Emburse Expense Enterprise (formerly Chrome River)Expensify
    Likelihood to Recommend
    7.1
    (124 ratings)
    9.6
    (264 ratings)
    Likelihood to Renew
    9.8
    (18 ratings)
    10.0
    (14 ratings)
    Usability
    8.0
    (108 ratings)
    9.6
    (165 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (113 ratings)
    8.5
    (44 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.8
    (7 ratings)
    9.5
    (2 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    6.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Emburse Expense Enterprise (formerly Chrome River)Expensify
    Likelihood to Recommend
    Emburse
    The Emburse Chrome River is well suited for tracking expenses and reimbursement. The compliance part of the software makes the task very easy to ensure all the reports that are being used within the company are updated and easy to verify. The Automating invoice processing makes some redundant task easy to execute.
    Incentivized
    Read full review
    Expensify
    I think it's really good for small businesses. At least in the way we use it. It's very good for keeping an eye on employee spending in nearly real time. I'm not sure how it works for larger companies when there is a larger number of people to keep track of.
    Incentivized
    Read full review
    Pros
    Emburse
    • [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
    • The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
    • [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
    Incentivized
    Read full review
    Expensify
    • Easy to access online portal whether using a mobile device or desktop app
    • Receipts can be uploaded in a breeze and automatically categorized
    • Expense Reports are submitted monthly on autopilot
    • Expenses for gas is calculated on the app by entering the starting/ending destinations.
    Incentivized
    Read full review
    Cons
    Emburse
    • Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
    • Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.
    Incentivized
    Read full review
    Expensify
    • I wish that I could sync accounts on the back end kind of like with banking software, so that Expensify would automatically port over receipts for recurring expenses as soon as they're available
    • It would be nice to one-click submit an expense all the way through instead of having to attach it to a report
    • Wackier profile icons? :) Not a big deal. This software is pretty much amazing as it is now, and typically the urge to update and modify very good software leads to poor outcomes!
    Incentivized
    Read full review
    Likelihood to Renew
    Emburse
    Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
    Read full review
    Expensify
    We like using the tool and we receive positive feedback from employees and management who use the tool. It saves time and helps us concentrate on the value adding activities so we are very likely to keep using Expensify in the future
    Incentivized
    Read full review
    Usability
    Emburse
    I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.
    Incentivized
    Read full review
    Expensify
    My rating of 8 out of 10 for Expensify's overall usability reflects its strong performance in empowering individual users and streamlining core expense processes, while acknowledging that there are specific areas, particularly on the administrative or enterprise side, where the user experience could be further refined. Exceptional End-User Experience (for basic tasks).Automation & Time-Saving Features.Clear Workflow for Approvers. Why it's not a perfect 10 (areas for improvement that dock points): Limited corporate bank to choose from, limited multi-currency to pay to ( for instance, as a foreign corporatio,n i cannot pay with my US account to Israeli employees, or pay to our UK employees)
    Read full review
    Reliability and Availability
    Emburse
    The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
    Incentivized
    Read full review
    Expensify
    No answers on this topic
    Performance
    Emburse
    System runs normal pretty much all the time. Does not slow any other systems down.
    Incentivized
    Read full review
    Expensify
    No answers on this topic
    Support Rating
    Emburse
    This has been easy for me because we have a rep that contacts the supporters for this product to correct any issues we may have with the software or changes needed to help out employees use Chrome River easier. This from my understanding has been a hit or miss kind of interaction with our rep and Chrome River.
    Incentivized
    Read full review
    Expensify
    Our rep has been amazing. He has built custom reports for us that have been very time consuming and difficult. Our reps are also currently looking into new submission solutions for us that we are excited about. They came up with this and recommended it on their own without me complaining about an issue. They are about our success and are very excited about the product they offer.
    Incentivized
    Read full review
    Online Training
    Emburse
    The software is very user friendly, so the online training was easy to pickup for everyone.
    Incentivized
    Read full review
    Expensify
    No answers on this topic
    Implementation Rating
    Emburse
    Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
    Incentivized
    Read full review
    Expensify
    The implementation process went rather smoothly, linking it to the bank and cards was handled easily. without too many unnecessary steps. Getting the accounts setup did take some time, but that would be true with any organization. All in all things went smoothly and I was very pleased with the setup and implementation process
    Read full review
    Alternatives Considered
    Emburse
    It's the [industry-leading] software for Enterprise level organizations with [large-scale] teams and financial responsibilities. The software has the most robust set of tools and pays for itself with the amount of time it saves. Many newer alternatives have sprouted up but I don't know that we would ever trust another software to do our Expense Tracking and Management.
    Incentivized
    Read full review
    Expensify
    It is definitely 10 times better than using an Excel spreadsheet. We are talking a digitized with AI type capabilities to do the work for you. It’s honestly a lifesaver. This beats manual calculations and data entry any day. Scanning 100 receipts and saving them to pdf files not only takes space on your storage but it is an extra unnecessary step
    Incentivized
    Read full review
    Scalability
    Emburse
    It's very easy software to design to your needs.
    Incentivized
    Read full review
    Expensify
    No answers on this topic
    Return on Investment
    Emburse
    • We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output.
    • We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops.
    • We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year.
    Incentivized
    Read full review
    Expensify
    • We went from paying credit card fees with no approval process to a no fees and complex approval processes.
    • I personally save time in not having to develop a spend report I just have my admin assistent fill in the details of the auto generated report and it is done. Went from an hour long process to 5- 10 minutes max to prepare a high quality audit ready report.
    Incentivized
    Read full review
    ScreenShots

    Emburse Expense Enterprise (formerly Chrome River) Screenshots

    Screenshot of A consistent experience across any screen size or operating systemScreenshot of Simple, customizable tiles for expense entryScreenshot of Approve expenses directly from your inbox with a single click

    Expensify Screenshots

    Screenshot of the dashboard used to manage expenses, book travel, reimburse employees, and create expense reports.Screenshot of corporate cards. The Expensify Card offers cash back on every US purchase.