Likelihood to Recommend If you are going to scale a mentoring program with 50+ users (mentor and mentees) you need software, to get out of the "matching" game, this is a Chronus positive. You also want an ongoing pulse on how it's going, whos looking for a mentor, and adding new users. This is very easy to do with the software.
Read full review Isolved is great with payroll and payroll changes as well as onboarding. Our benefit open enrollment went well and for the most part was stress free, there were a few hiccups with our 3rd party supplemental insurances. Because of their complexity and they way they are processed through payroll there was a little confusion and things needed to be adjusted. But due to the flexibility of the system the issues didn't become big problems.
Read full review Pros Algorithmic match Admin dashboard Connection plan User interface, mobile friendly Read full review Payroll Processing (timely and accurate). Customer Service (dedicated account service representative, who gets to know your company's needs). Payroll Reports (accurate, timely, extensive, exhaustive, customizable). Employee Information (accurate reporting of the data, easily viewable information, information presented in a streamlined fashion). Read full review Cons Mentoring software is only as good as we provide good internal mentors so accountably is on us to bolster the system with good mentors. When I evaluate the satisfaction of our mentees I need to hear "my mentor was great" and this is not a software result but a human result. Many of my Chronus contacts have changed over the years, sometimes I feel I know more than them. Read full review More reminder notifications would be great! A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places Read full review Likelihood to Renew Due to the continued problems (time clock disconnects, regular post-update issues) and users' negative attitude, we are unlikely to renew. Another important factor is that TF is US-centric, so it does not account for local Philippine specifics, which is important to us.
Read full review Usability It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
Read full review Reliability and Availability Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
Read full review Performance We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
Read full review Support Rating Overall support is very helpful, but members of our team have expressed frustration with allegedly needing to provide the same pieces of information repeatedly because the person they're working with doesn't seem to understand the issue or is missing their meaning, etc
Read full review In-Person Training All over the phone, but it was comprehensive.
Read full review Online Training We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.
Read full review Implementation Rating The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Read full review Alternatives Considered These are a "spectrum" of software options, some more sophisticated than others depending on the need. There is no 1 and done tool, so we use a few. Some are for all EEs, some are for 100s, and some are for 10s of EEs. Chronus works well for our mentoring need their value is good. The most recent similar tool I evaluated is MentorEase. MentorEase seems to do much of the same at a lower price but I did not like the UI nor was the rep easy to understand. MentorEase may be good to match up new EEs with a "buddy". Chronus is more powerful we match on more sophisticated attributes.
Read full review I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
Read full review Contract Terms and Pricing Model Price increases do happen every year. I understand that the cost of living rises, but every year to us is a bit excessive.
Read full review Scalability We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
Read full review Return on Investment Term rate improvements Career Progression counts Connectedness Read full review When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now Employees love having the ability to easily view and verify their timecards prior to payroll submission. Read full review ScreenShots