12 Ratings
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Score 7.4 out of 100
Top Rated
89 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Cisco Headset 700 Series

As an over-the-head, snug-fitting over-the-ear headset, the style of the Cisco Headset 700 series will not be to everyone's taste. For those that like the style, I can confidently say that the audio quality, noise cancellation, and noise isolating microphones, are among the best across the competition. While the price point is on par with other high-end wireless/BT headsets, the styling and build quality means that these headsets fit in with the look and feel of high-end consumer brands, while delivering the performance and long-term reliability that is expected from a business solution.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

Well suited for small businesses as well as large businesses even ones with multiple locations. Jive is easy to set up and maintain. Not easy to find a phone number to speak with someone in person. I would highly recommend Go To Connect to all my business colleagues.
Susan M Callan | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Headset 700 Series
GoToConnect (formerly Jive)
8.1
Hosted PBX
Cisco Headset 700 Series
GoToConnect (formerly Jive)
8.3
Multi-level Interactive Voice Response (IVR)
Cisco Headset 700 Series
GoToConnect (formerly Jive)
9.0
User templates
Cisco Headset 700 Series
GoToConnect (formerly Jive)
7.5
Call reports
Cisco Headset 700 Series
GoToConnect (formerly Jive)
7.3
Directory of employee names
Cisco Headset 700 Series
GoToConnect (formerly Jive)
8.5

Call Management

Cisco Headset 700 Series
GoToConnect (formerly Jive)
8.7
Answering rules
Cisco Headset 700 Series
GoToConnect (formerly Jive)
9.1
Call recording
Cisco Headset 700 Series
GoToConnect (formerly Jive)
8.3
Call park
Cisco Headset 700 Series
GoToConnect (formerly Jive)
8.8
Call screening
Cisco Headset 700 Series
GoToConnect (formerly Jive)
9.0
Message alerts
Cisco Headset 700 Series
GoToConnect (formerly Jive)
8.5

VoIP system collaboration

Cisco Headset 700 Series
GoToConnect (formerly Jive)
8.2
Video conferencing
Cisco Headset 700 Series
GoToConnect (formerly Jive)
8.8
Audio conferencing
Cisco Headset 700 Series
GoToConnect (formerly Jive)
8.6
Video screen sharing
Cisco Headset 700 Series
GoToConnect (formerly Jive)
8.9
Instant messaging
Cisco Headset 700 Series
GoToConnect (formerly Jive)
6.2

Mobile apps

Cisco Headset 700 Series
GoToConnect (formerly Jive)
6.4
Mobile app for iOS
Cisco Headset 700 Series
GoToConnect (formerly Jive)
6.6
Mobile app for Android
Cisco Headset 700 Series
GoToConnect (formerly Jive)
6.1

Pros

Cisco Headset 700 Series

  • Compact and comes with protective hard shell case.
  • Has music capabilities for skipping songs which some other headsets don't have.
  • Sleek and modern looking.
  • Noise cancellation is good compared to Plantronics but not as good as Jabra.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Support. Nowadays it's very hard to get good support and I feel that Jive is focusing on providing that good support. Support was the main reason we left the last phone company we went with.
  • Reliability - so far (3 months) the phone systems have worked and been reliable and we haven't had any major issues.
Anonymous | TrustRadius Reviewer

Cons

Cisco Headset 700 Series

  • The pressure on ears is a bit high, after some time ears start [to hurt].
  • Mute button is not conveniently located, sometimes it is difficult to find it.
  • Strange beep sound comes sometimes, don't know from where.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • The Jive app in the Apps Market is very poor quality.
  • Inability to sync messages between Jive app and GoToConnect
  • GoToConnect constantly disconnecting from the network. This wasn't an issue we had with RingCentral.
  • The inability of Jive to support images via SMS message. We've had to revert back to having merchants send images to our support inbox.
  • Text messages not successfully being sent.
  • Unresponsive/delayed response from dial pad within the GoToConnect application.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Headset 700 Series

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.2
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that Jive offers us. We've recommended Jive to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

Cisco Headset 700 Series

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.4
Based on 43 answers
With all of the features that GoToConnect has to offer, the system is set up to learn them very quickly. To me the system looks the way you would expect a traditional desk phone to appear on a computer. You can see your screen and each menu item on the side would be line a button to access different features. Very user friendly.
Shanna Kostopulos | TrustRadius Reviewer

Support Rating

Cisco Headset 700 Series

Cisco Headset 700 Series 6.9
Based on 2 answers
Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
Joshua Baever | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.6
Based on 84 answers
We LOVE Jive support. Not only does it have great online documentation, but the staff at the call center are terrific. They are extremely knowledgeable and will stay with you until your problem is resolved. AND, even after the problem is resolved, the customer service department follows up to see if everything is okay and makes sure that the problem STAYS resolved.
Deborah Shapiro | TrustRadius Reviewer

Implementation Rating

Cisco Headset 700 Series

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 3 answers
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to Jive. Jive not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

Cisco Headset 700 Series

Plantronics Voyager, although it serves the same purpose, isn’t the same at all! The fact that we are a Cisco and Webex [shop] made it so simple once Cisco started offering headsets. Having to connect desk phones with Poly headsets required connectors and offered no visibility. Cisco managed to give a well designed and powerful headset alternative to everyone, but clearly a no-brainer for Cisco environment.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

Some of our offices had dedicated, on-premise Avaya PBX before we moved to Jive. I found Avaya difficult to configure, troubleshoot and maintain. That is all a thing of the past now that we are on Jive. I would never go back to a traditional phone system after I've experienced what being on cloud-hosted VoIP is like.
Jeff Nickles | TrustRadius Reviewer

Return on Investment

Cisco Headset 700 Series

  • Although expensive, you get what you pay for with crystal clear audio on meetings.
  • Being able to use this headset for multiple scenarios also makes the cost easier to justify.
Daniel Hosking | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Jive allows our org to adapt easily to growth with its ease of use in the system it offers for call routing setup.
  • Jive has allowed us easy control in making marketing messages available to our clients via our hold music.
  • We have experienced a surge of productivity saved a lot of much needed capital because of our ability to right size our communication departments and route call efficiently.
Mike Madsen | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Headset 700 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Headset 700 Series Editions & Modules

Additional Pricing Details

GoToConnect (formerly Jive)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

Cisco Headset 700 Series
7.3
GoToConnect (formerly Jive)
8.9

Likelihood to Renew

Cisco Headset 700 Series
GoToConnect (formerly Jive)
9.2

Usability

Cisco Headset 700 Series
GoToConnect (formerly Jive)
8.4

Support Rating

Cisco Headset 700 Series
6.9
GoToConnect (formerly Jive)
8.6

Implementation Rating

Cisco Headset 700 Series
GoToConnect (formerly Jive)
9.1

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