A cloud-delivered security service edge (SSE) solution, grounded in zero trust, designed to give users an exceptional user experience and protected access from any device to anywhere.
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Rubrik
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
Rubrik is cloud data management and enterprise backup software provided by Palo Alto-based Rubrik, Inc. It is a software platform that provides backup, instant recovery, archival, search, analytics, compliance, and copy data management in one secure fabric across data centers and clouds.
Cisco as a whole solution, Cisco Secure Access as a solution is very well suited. If you want to simplify the operations and the way that you provide access to certain things, rollout and deployment are fairly straightforward and fairly fast if you know how to configure it properly. Regarding private access, there's still some things that need to be addressed to mitigate certain connections that aren't working correctly through the VPN, or maybe create some kind of exception. The most famous ones are things with Microsoft or other vendors, where, when you send that information through the VPN, split tunnels aren't necessarily the only configurations you have to consider. Things like IPS, decryption, you also have to look at those things as well. It might be good to try to enhance those types of configurations and maybe also document those things so that the users are aware.
Rubrik is still a relatively new product when compared to other solutions which tackle total data protection. The feature set is quite broad but still needs some refinements. Most of the User Interface is quite straightforward and easy, but some areas are a bit lacking in a description of what the option is used for, or the option is missing. While making the user experience easy, many tunables aren’t present and require a Support Tunnel to be open for a Support person to make a change in the customer’s environment. Seems the first question Support always asks is if you can open a tunnel for them to remote in. Then you’re not able to monitor exactly what they’re doing.
The integration into the Meraki dashboard is not yet complete, you have to use several interfaces to complete the configuration, the services should be fully integrated to provide better handling
Integration of firewall rules onprem and cloud should be standardized
Automated test restores. I would love to setup automated and random test restores on a regular basis where Rubrik's system will restore a random file or directory to a test SharePoint folder, send a full report, and provide a path to the folder for review and confirmation.
The support has been incredible. Any time we have had a question, it has always been answered within 24hrs. Also, the team is always will to hop on a Zoom call to help walk us through the dashboard and troubleshoot any issues we are having. Also, having the peace of mind that our data is protected should anything happen in our system.
It's simpler to identify or find things within the platform. Obviously, there are always things to improve, maybe in the GUI or in certain things coming over from Umbrella, because this platform is actually adopting a lot of the Umbrella solutions. And it's just a matter of trying to navigate through it. I really like the way it's simplified in how you categorize your internal policies and your private access policies. It's just a different mindset and a different way of creating policies in this case, compared to how Umbrella did in the past with rule sets and those kinds of things. But the actual solution itself works pretty well when you understand it.
The support is top notch both tech and sales team, the tools are simple to use and yet still is feature rich. Security is top of the list, the product is sold and reliable, easy to configure and intuitive to use.
Rubrik's brik is designed with redundancy in mind, ensuring that if one node experiences issues, others can continue to provide backup and recovery services.
Rubrik support has been pretty good. There have been a few issues with new releases we have experienced and are still considering if we want to make the jump to version nine. There are a few things we are concerned about which are giving us pause. That being said, support is working hard to answer our questions.
Easy to follow and very thorough. Trainer was knowledgeable and helpful answering any questions and providing detailed answers where possible. It's also nice to gain another badge :) There is also the Rubrik University online tutorials to refer back to and keep updated with new innovations. I would say the exam was very hard.
From experience the implementation was smooth and easy, like a simple plug and play format but would need coordination from your network team to be able to see the entire IT infrastructure.
We selected Cisco Secure Access due to the intuitive GUI and ease of use. The agent deployment was simple and easy to maintain. Any additional updates or changes were quickly deployed, and users found the customized block messages useful. From analytics and management, the Secure Access Product has been simple to manage and provides a robust level of security and flexibility that we haven't found in any other product yet.
Having all our backups under one umbrella made product management easier, with not need to manage myltip contracts.
The additional analysis of the data after the fact gave insights into our user data, without the need for an addition product, or the impact on live data sets.
We are fine with the 1 year or 3 year support options that Rubrik has had. The support for the on-prem hardware has been great too. We've had them for quite a while (4+ years) and no end of support yet.
