Cisco Unified Communications Manager (Call Manager)
152 Ratings
MiVoice Office Application Suite
27 Ratings

Cisco Unified Communications Manager (Call Manager)

152 Ratings
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Score 8.9 out of 100

Based on 152 reviews and ratings

MiVoice Office Application Suite

27 Ratings
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Score 7.7 out of 100

Based on 27 reviews and ratings

Feature Set Ratings

    Cloud PBX

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    MiVoice Office Application Suite

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    7.8
    78%
    18 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    6.8
    68%
    27 Ratings
    N/A
    0 Ratings

    User templates

    8.5
    85%
    36 Ratings
    N/A
    0 Ratings

    Call reports

    6.5
    65%
    35 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.6
    86%
    36 Ratings
    N/A
    0 Ratings

    Call Management

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    MiVoice Office Application Suite

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    8.7
    87%
    39 Ratings
    N/A
    0 Ratings

    Call recording

    6.7
    67%
    26 Ratings
    N/A
    0 Ratings

    Call park

    8.6
    86%
    35 Ratings
    N/A
    0 Ratings

    Call screening

    6.4
    64%
    32 Ratings
    N/A
    0 Ratings

    Message alerts

    7.6
    76%
    36 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%

    MiVoice Office Application Suite

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    8.4
    84%
    27 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.0
    80%
    37 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.1
    81%
    14 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.0
    80%
    17 Ratings
    N/A
    0 Ratings

    Mobile apps

    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%

    MiVoice Office Application Suite

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    7.9
    79%
    23 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    7.8
    78%
    21 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • MiVoice Office Application Suite (Mitel Application Suite) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.6

    Cisco Unified Communications Manager (Call Manager)

    86%
    42 Ratings
    8.9

    MiVoice Office Application Suite

    89%
    7 Ratings

    Likelihood to Renew

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating

    MiVoice Office Application Suite

    N/A
    0 Ratings

    Usability

    7.2

    Cisco Unified Communications Manager (Call Manager)

    72%
    4 Ratings

    MiVoice Office Application Suite

    N/A
    0 Ratings

    Support Rating

    8.2

    Cisco Unified Communications Manager (Call Manager)

    82%
    27 Ratings
    8.8

    MiVoice Office Application Suite

    88%
    8 Ratings

    Implementation Rating

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings

    MiVoice Office Application Suite

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco Unified Communications Manager (Call Manager)

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.

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    RAJESH VENGILOT | TrustRadius Reviewer
    RAJESH VENGILOT
    View all 42 answers on this topic

    MiVoice Office Application Suite

    Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Pros

    Cisco Unified Communications Manager (Call Manager)

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 42 answers on this topic

    MiVoice Office Application Suite

    • Call reporting
    • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
    • Integrated with our email system.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Cons

    Cisco Unified Communications Manager (Call Manager)

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.

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    Leonardo Gonzalez | TrustRadius Reviewer
    Leonardo Gonzalez
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    MiVoice Office Application Suite

    • It would be nice if they had more documentation on how to do things within the system that was easier to find.
    • The software has so many features that it can be overwhelming.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Pricing Details

    Cisco Unified Communications Manager (Call Manager)

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    MiVoice Office Application Suite

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Likelihood to Renew

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 1 answer
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.

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    Brian Munn | TrustRadius Reviewer
    Brian Munn
    View all 1 answers on this topic

    MiVoice Office Application Suite

    No score
    No answers yet
    No answers on this topic

    Usability

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 7.2
    Based on 4 answers
    Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years

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    Eduardo Viero | TrustRadius Reviewer
    Eduardo Viero
    View all 4 answers on this topic

    MiVoice Office Application Suite

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 8.2
    Based on 27 answers
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 27 answers on this topic

    MiVoice Office Application Suite

    MiVoice Office Application Suite 8.8
    Based on 8 answers
    Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.

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    Steve Davis | TrustRadius Reviewer
    Steve Davis
    View all 8 answers on this topic

    Implementation Rating

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 2 answers
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented

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    Brian Munn | TrustRadius Reviewer
    Brian Munn
    View all 2 answers on this topic

    MiVoice Office Application Suite

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cisco Unified Communications Manager (Call Manager)

    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 42 answers on this topic

    MiVoice Office Application Suite

    In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management

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    Kenneth Harrington-Colon | TrustRadius Reviewer
    Kenneth Harrington-Colon
    View all 7 answers on this topic

    Return on Investment

    Cisco Unified Communications Manager (Call Manager)

    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 42 answers on this topic

    MiVoice Office Application Suite

    • Efficient, easy to use conference system for better communication
    • Useful mobile app to allow employee presence while out of office.
    • Global directory removed the need for employees to maintain one.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

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