Cisco Unified Communications Manager (Call Manager) vs. MiVoice Office Application Suite (Mitel Application Suite)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
MiVoice Office Application Suite
Score 7.4 out of 10
N/A
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
Pricing
Cisco Unified Communications Manager (Call Manager)MiVoice Office Application Suite (Mitel Application Suite)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Unified Communications Manager (Call Manager)MiVoice Office Application Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco Unified Communications Manager (Call Manager)MiVoice Office Application Suite (Mitel Application Suite)
Considered Both Products
Cisco Unified Communications Manager (Call Manager)
Chose Cisco Unified Communications Manager (Call Manager)
CUCM can grow to any scale you want. You can have a small amount of users, to tens of thousands of phones to support any size your company grows to. Toll bypass via routing calls over the WAN as well as an extensive Unity voicemail system allows for efficient routing of your …
Chose Cisco Unified Communications Manager (Call Manager)
It was less expensive and we are able to change partners. Mitel's system is not very friendly for the customer who is tied to a poor vendor.
Chose Cisco Unified Communications Manager (Call Manager)
We've had the system for a number of years and the technology has changed over that time. We anticipate this system will be functional for us for at least 10 years. At that time, we'll start evaluating new technology to see if the Opex model is better in the long run than the …
MiVoice Office Application Suite

No answer on this topic

Top Pros
Top Cons
Features
Cisco Unified Communications Manager (Call Manager)MiVoice Office Application Suite (Mitel Application Suite)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.4
40 Ratings
10% below category average
MiVoice Office Application Suite (Mitel Application Suite)
8.5
8 Ratings
5% above category average
Hosted PBX9.919 Ratings8.24 Ratings
Multi-level Interactive Voice Response (IVR)5.929 Ratings8.64 Ratings
User templates8.238 Ratings00 Ratings
Call reports4.937 Ratings00 Ratings
Directory of employee names8.038 Ratings10.08 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.3
43 Ratings
15% below category average
MiVoice Office Application Suite (Mitel Application Suite)
10.0
8 Ratings
21% above category average
Answering rules7.841 Ratings10.08 Ratings
Call recording5.426 Ratings10.06 Ratings
Call park8.037 Ratings10.08 Ratings
Call screening7.534 Ratings10.06 Ratings
Message alerts7.838 Ratings10.08 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.7
39 Ratings
7% below category average
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Video conferencing9.329 Ratings00 Ratings
Audio conferencing8.939 Ratings00 Ratings
Video screen sharing6.015 Ratings00 Ratings
Instant messaging6.418 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
8.7
23 Ratings
5% above category average
MiVoice Office Application Suite (Mitel Application Suite)
9.2
5 Ratings
9% above category average
Mobile app for iOS8.323 Ratings9.45 Ratings
Mobile app for Android9.121 Ratings8.93 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
22% above category average
High quality audio00 Ratings10.01 Ratings
High quality video00 Ratings10.01 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
23% above category average
Meeting initiation00 Ratings10.01 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
27% above category average
Participant roles & permissions00 Ratings10.01 Ratings
Best Alternatives
Cisco Unified Communications Manager (Call Manager)MiVoice Office Application Suite (Mitel Application Suite)
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Unified Communications Manager (Call Manager)MiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
9.2
(44 ratings)
9.0
(8 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.7
(4 ratings)
-
(0 ratings)
Support Rating
8.0
(14 ratings)
8.8
(4 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Unified Communications Manager (Call Manager)MiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
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Mitel Networks Corporation
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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Pros
Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Mitel Networks Corporation
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
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Cons
Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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Mitel Networks Corporation
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
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Likelihood to Renew
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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Mitel Networks Corporation
No answers on this topic
Usability
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
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Mitel Networks Corporation
No answers on this topic
Support Rating
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Mitel Networks Corporation
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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Implementation Rating
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Mitel Networks Corporation
No answers on this topic
Alternatives Considered
Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Mitel Networks Corporation
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
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Return on Investment
Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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Mitel Networks Corporation
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
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ScreenShots