9 Ratings
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Score 9.5 out of 100
576 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • Cisco Webex Social (Discontinued) ranks higher in 2 feature sets: Communication, File Sharing & Management

Communication

10.0

Cisco Webex Social (Discontinued)

100%
7.3

HipChat (discontinued)

73%
HipChat (discontinued) ranks higher in 5/7 features

Chat

10.0
100%
1 Rating
7.7
77%
133 Ratings

Integrates with Outlook

10.0
100%
1 Rating
N/A
0 Ratings

Notifications

N/A
0 Ratings
7.7
77%
131 Ratings

Discussions

N/A
0 Ratings
6.5
65%
111 Ratings

Surveys

N/A
0 Ratings
7.9
79%
35 Ratings

Internal knowledgebase

N/A
0 Ratings
7.0
70%
43 Ratings

Integrates with GoToMeeting

N/A
0 Ratings
7.0
70%
23 Ratings

File Sharing & Management

8.3

Cisco Webex Social (Discontinued)

83%
6.3

HipChat (discontinued)

63%
HipChat (discontinued) ranks higher in 5/7 features

Document collaboration

10.0
100%
1 Rating
N/A
0 Ratings

Access control

10.0
100%
1 Rating
6.5
65%
61 Ratings

Advanced security features

5.0
50%
1 Rating
5.8
58%
50 Ratings

Video files

N/A
0 Ratings
6.5
65%
86 Ratings

Audio files

N/A
0 Ratings
6.8
68%
74 Ratings

Integrates with Google Drive

N/A
0 Ratings
6.0
60%
28 Ratings

Device sync

N/A
0 Ratings
6.0
60%
56 Ratings

Project Management

Cisco Webex Social (Discontinued)

Feature Set Not Supported
N/A
7.3

HipChat (discontinued)

73%
HipChat (discontinued) ranks higher in 2/2 features

Mobile Access

N/A
0 Ratings
7.3
73%
98 Ratings

Search

N/A
0 Ratings
7.2
72%
104 Ratings

Attribute Ratings

  • Cisco Webex Social (Discontinued) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Cisco Webex Social (Discontinued)

100%
1 Rating
6.8

HipChat (discontinued)

68%
134 Ratings

Likelihood to Renew

Cisco Webex Social (Discontinued)

N/A
0 Ratings
9.8

HipChat (discontinued)

98%
2 Ratings

Usability

Cisco Webex Social (Discontinued)

N/A
0 Ratings
7.2

HipChat (discontinued)

72%
8 Ratings

Support Rating

Cisco Webex Social (Discontinued)

N/A
0 Ratings
7.0

HipChat (discontinued)

70%
10 Ratings

Implementation Rating

Cisco Webex Social (Discontinued)

N/A
0 Ratings
8.4

HipChat (discontinued)

84%
6 Ratings

Ease of integration

Cisco Webex Social (Discontinued)

N/A
0 Ratings
7.6

HipChat (discontinued)

76%
8 Ratings

Product Scalability

Cisco Webex Social (Discontinued)

N/A
0 Ratings
7.2

HipChat (discontinued)

72%
10 Ratings

Likelihood to Recommend

Cisco

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
Read full review

Atlassian

Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review

Pros

Cisco

  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
Read full review

Atlassian

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Read full review

Cons

Cisco

  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
Read full review

Atlassian

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Read full review

Pricing Details

Cisco Webex Social (Discontinued)

Starting Price

Editions & Modules

Cisco Webex Social (Discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    HipChat (discontinued)

    Starting Price

    $0 per user

    Editions & Modules

    HipChat (discontinued) editions and modules pricing
    EditionModules
    HipChat Basic$01
    HipChat Plus$22

    Footnotes

    1. per user
    2. per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

    Likelihood to Renew

    Cisco

    No answers on this topic

    Atlassian

    If they fix the bugs the last update gave that are causing hipchat to crash more often.
    Read full review

    Usability

    Cisco

    No answers on this topic

    Atlassian

    The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
    Read full review

    Support Rating

    Cisco

    No answers on this topic

    Atlassian

    HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
    Read full review

    Implementation Rating

    Cisco

    No answers on this topic

    Atlassian

    I don't have insights as I was not a part of the implementation. However, I love the end product
    Read full review

    Alternatives Considered

    Cisco

    It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
    Read full review

    Atlassian

    We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
    Read full review

    Scalability

    Cisco

    No answers on this topic

    Atlassian

    Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
    Read full review

    Return on Investment

    Cisco

    • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
    • Great user experience.
    • Users like it.
    Read full review

    Atlassian

    • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
    Read full review

    Screenshots

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