7 Ratings
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Score 8.9 out of 100
565 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Cisco Webex Social (Discontinued)

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
Anonymous | TrustRadius Reviewer

HipChat (discontinued)

Well suited for
Cross-teams communication.
Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Communication

Cisco Webex Social (Discontinued)
10.0
HipChat (discontinued)
7.3
Chat
Cisco Webex Social (Discontinued)
10.0
HipChat (discontinued)
7.8
Integrates with Outlook
Cisco Webex Social (Discontinued)
10.0
HipChat (discontinued)
Notifications
Cisco Webex Social (Discontinued)
HipChat (discontinued)
7.8
Discussions
Cisco Webex Social (Discontinued)
HipChat (discontinued)
6.5
Surveys
Cisco Webex Social (Discontinued)
HipChat (discontinued)
8.0
Internal knowledgebase
Cisco Webex Social (Discontinued)
HipChat (discontinued)
7.0
Integrates with GoToMeeting
Cisco Webex Social (Discontinued)
HipChat (discontinued)
7.0

File Sharing & Management

Cisco Webex Social (Discontinued)
8.3
HipChat (discontinued)
6.2
Document collaboration
Cisco Webex Social (Discontinued)
10.0
HipChat (discontinued)
Access control
Cisco Webex Social (Discontinued)
10.0
HipChat (discontinued)
6.5
Advanced security features
Cisco Webex Social (Discontinued)
5.0
HipChat (discontinued)
5.7
Video files
Cisco Webex Social (Discontinued)
HipChat (discontinued)
6.5
Audio files
Cisco Webex Social (Discontinued)
HipChat (discontinued)
6.8
Integrates with Google Drive
Cisco Webex Social (Discontinued)
HipChat (discontinued)
6.0
Device sync
Cisco Webex Social (Discontinued)
HipChat (discontinued)
6.0

Project Management

Cisco Webex Social (Discontinued)
HipChat (discontinued)
7.3
Mobile Access
Cisco Webex Social (Discontinued)
HipChat (discontinued)
7.3
Search
Cisco Webex Social (Discontinued)
HipChat (discontinued)
7.2

Pros

Cisco Webex Social (Discontinued)

  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
Anonymous | TrustRadius Reviewer

HipChat (discontinued)

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Bhargav Nanekalva | TrustRadius Reviewer

Cons

Cisco Webex Social (Discontinued)

  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
Anonymous | TrustRadius Reviewer

HipChat (discontinued)

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

HipChat (discontinued)

HipChat (discontinued) 8.4
Based on 3 answers
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Anonymous | TrustRadius Reviewer

Usability

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

HipChat (discontinued)

HipChat (discontinued) 7.3
Based on 9 answers
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Joe Tresca | TrustRadius Reviewer

Support Rating

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

HipChat (discontinued)

HipChat (discontinued) 7.0
Based on 12 answers
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Ajay Akunuri | TrustRadius Reviewer

Implementation Rating

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

HipChat (discontinued)

HipChat (discontinued) 8.6
Based on 8 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Sara Sayre | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Social (Discontinued)

It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
Anonymous | TrustRadius Reviewer

HipChat (discontinued)

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Eric Broz | TrustRadius Reviewer

Scalability

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

HipChat (discontinued)

HipChat (discontinued) 7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Vladimir Salnikov | TrustRadius Reviewer

Return on Investment

Cisco Webex Social (Discontinued)

  • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
  • Great user experience.
  • Users like it.
Anonymous | TrustRadius Reviewer

HipChat (discontinued)

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Christina Wofford | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Social (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Social (Discontinued) Editions & Modules

Additional Pricing Details

HipChat (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

HipChat (discontinued) Editions & Modules

Edition
HipChat Basic$01
HipChat Plus$21
  1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

Rating Summary

Likelihood to Recommend

Cisco Webex Social (Discontinued)
10.0
HipChat (discontinued)
6.8

Likelihood to Renew

Cisco Webex Social (Discontinued)
HipChat (discontinued)
8.4

Usability

Cisco Webex Social (Discontinued)
HipChat (discontinued)
7.3

Support Rating

Cisco Webex Social (Discontinued)
HipChat (discontinued)
7.0

Implementation Rating

Cisco Webex Social (Discontinued)
HipChat (discontinued)
8.6

Scalability

Cisco Webex Social (Discontinued)
HipChat (discontinued)
7.2

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