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Top Rated
2054 Ratings
8 Ratings
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Score 9 out of 100

Microsoft Teams

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Top Rated
2054 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Cisco Webex Social (Discontinued)

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
Anonymous | TrustRadius Reviewer

Microsoft Teams

I think its great for short internal meetings and internal work. Desktop sharing ect. The chat is also really well done and works very well. We have not had any failures that has caused issues. It also great for adhoc groups and trouble shooting in our case it allows us to easily split off with cross functional groups to discuss issues without cluttering up a larger conversation. We also like that it is linked to our Active Directory information in Azure.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Communication

Cisco Webex Social (Discontinued)
10.0
Microsoft Teams
8.2
Chat
Cisco Webex Social (Discontinued)
10.0
Microsoft Teams
8.8
Integrates with Outlook
Cisco Webex Social (Discontinued)
10.0
Microsoft Teams
9.3
Notifications
Cisco Webex Social (Discontinued)
Microsoft Teams
8.3
Discussions
Cisco Webex Social (Discontinued)
Microsoft Teams
8.7
Surveys
Cisco Webex Social (Discontinued)
Microsoft Teams
7.7
Internal knowledgebase
Cisco Webex Social (Discontinued)
Microsoft Teams
7.6
Integrates with GoToMeeting
Cisco Webex Social (Discontinued)
Microsoft Teams
7.7
Integrates with Gmail and Google Hangouts
Cisco Webex Social (Discontinued)
Microsoft Teams
7.6

File Sharing & Management

Cisco Webex Social (Discontinued)
8.3
Microsoft Teams
8.4
Document collaboration
Cisco Webex Social (Discontinued)
10.0
Microsoft Teams
8.6
Access control
Cisco Webex Social (Discontinued)
10.0
Microsoft Teams
8.6
Advanced security features
Cisco Webex Social (Discontinued)
5.0
Microsoft Teams
8.7
Versioning
Cisco Webex Social (Discontinued)
Microsoft Teams
8.5
Video files
Cisco Webex Social (Discontinued)
Microsoft Teams
8.5
Audio files
Cisco Webex Social (Discontinued)
Microsoft Teams
8.3
Integrates with Google Drive
Cisco Webex Social (Discontinued)
Microsoft Teams
7.9
Device sync
Cisco Webex Social (Discontinued)
Microsoft Teams
8.4

Project Management

Cisco Webex Social (Discontinued)
Microsoft Teams
7.9
Task Management
Cisco Webex Social (Discontinued)
Microsoft Teams
8.1
Gantt Charts
Cisco Webex Social (Discontinued)
Microsoft Teams
7.5
Scheduling
Cisco Webex Social (Discontinued)
Microsoft Teams
8.4
Workflow Automation
Cisco Webex Social (Discontinued)
Microsoft Teams
7.5
Mobile Access
Cisco Webex Social (Discontinued)
Microsoft Teams
8.8
Search
Cisco Webex Social (Discontinued)
Microsoft Teams
7.7
Visual planning tools
Cisco Webex Social (Discontinued)
Microsoft Teams
7.3

Pros

Cisco Webex Social (Discontinued)

  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • It has a presentation mode, video recording, and the recordings, as well as the transcripts, are stored in the cloud.
  • Microsoft Teams is simple to set up and manage. Excellent quality for video and phone calls.
  • I also like how it connects to Outlook so you can view your calendar there.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Social (Discontinued)

  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • The Chat Room - sometimes it's hard to find. The room sometimes seems disconnected from the meeting you are in. I like that it archives them, but it can be hard to find things in an archived chat room.
  • Cameras / Microphones - I wish it was more flexible in the kinds of cameras you can use. I'd love it you could include multiple cameras or to include video overlays more easily.
  • Scheduling outside your organization - Yes, I know you can just email someone to add them, but it doesn't work with Outlook and sometimes, the meeting doesn't get added to their calendar.
Hans Meyer | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 10.0
Based on 3 answers
Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.
Anonymous | TrustRadius Reviewer

Usability

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 7.1
Based on 28 answers
While the overall offer of Microsoft Teams is compelling, the whole organisation and UI has quite some confusing edges. There is a mixture of desktop apps, web apps and web apps displayed inside the desktop apps. Moreover, the CPU usage of some of the Microsoft Teams components are dreadful (e.g., OneDrive for Business is the highest CPU-consumer, even above 3D and video software). Somehow, the mixture of development approaches does not provide a really coherent view. As Microsoft Teams also incorporates the Planner, OneDrive, OneNote and Sharepoint toolsets, it doen't help that they all have different interfaces and that navigation between them is confusing. Files in OneDrive, versus Sharepoint online versus files inside a team files folder seem to be disjunct. Opening a Word file from the locally synced OneDrive does not present the same syncing experience as opening the same file via Microsoft Teams into the Desktop app. And occasional sync problems don't help either. That said, collaboratively editing MS Office files has improved a lot and is (almost) comparable to collaboratively editing Google documents. Almost.
Stefan Boeykens | TrustRadius Reviewer

Support Rating

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 7.4
Based on 126 answers
I honestly have not used the support function for Teams much at all. The one issue I've had is when our organization implemented Duo two-factor authentication. When I tried to load Microsoft Teams, it would repeatedly send me Duo push notifications and never actually log me in. So I was forced to use the Teams web app instead of the desktop application. Our IT support team helped me with this issue but it required completely resetting my Teams account, and then the issue came back after a while. So I was not satisfied with the result. I don't know if the issue has more to do with Duo, or Teams, or our IT department's attempt at integrating the two through Active Directory, but either way it left a bad taste in my mouth.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Social (Discontinued)

It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams has a survey or research feature, which is a significant source of data collection in the company. Also, Microsoft Teams integrates with different programs, and this brings efficiency and perfection in its role. Finally, there is the search and filtering feature from Microsoft Teams, which ensures no loss of data or time spent when looking for them.
Jessica Bwire | TrustRadius Reviewer

Return on Investment

Cisco Webex Social (Discontinued)

  • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
  • Great user experience.
  • Users like it.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • A positive impact has been in having to save time for IT staff from not having to deploy other collaboration tools, since Teams is an all-in-one collaboration tool.
  • Another positive impact has been in the ability to set permissions for different user groups. This helps to keep things more secure overall.
  • One negative impact has been in the extra time it has taken to try and get users up to speed with using the platform. More formal training is required.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Webex Social (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Social (Discontinued) Editions & Modules

Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

Cisco Webex Social (Discontinued)
10.0
Microsoft Teams
8.3

Likelihood to Renew

Cisco Webex Social (Discontinued)
Microsoft Teams
10.0

Usability

Cisco Webex Social (Discontinued)
Microsoft Teams
7.1

Support Rating

Cisco Webex Social (Discontinued)
Microsoft Teams
7.4

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