Cisco Webex Social (Discontinued) vs Microsoft Teams

Likelihood to Recommend

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.

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Verified User

Administrator in Information Technology

Higher Education Company, 501-1000 employees

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I think its great for short internal meetings and internal work. Desktop sharing ect. The chat is also really well done and works very well. We have not had any failures that has caused issues. It also great for adhoc groups and trouble shooting in our case it allows us to easily split off with cross functional groups to discuss issues without cluttering up a larger conversation. We also like that it is linked to our Active Directory information in Azure.

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Verified User

Analyst in Information Technology

Hospital & Health Care Company, 10,001+ employees

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Feature Rating Comparison

Cisco Webex Social (Discontinued)

Microsoft Teams

Chat

Integrates with Outlook

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Cisco Webex Social (Discontinued)

Microsoft Teams

Document collaboration

Access control

Advanced security features

Versioning

Video files

Audio files

Integrates with Google Drive

Device sync

Cisco Webex Social (Discontinued)

Microsoft Teams

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Pros

Easy to use.
No special setup.
Doesn't require any special hardware.

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Verified User

Administrator in Information Technology

Higher Education Company, 501-1000 employees

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It has a presentation mode, video recording, and the recordings, as well as the transcripts, are stored in the cloud.
Microsoft Teams is simple to set up and manage. Excellent quality for video and phone calls.
I also like how it connects to Outlook so you can view your calendar there.

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Verified User

Professional in Information Technology

Information Technology & Services Company, 10,001+ employees

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Cons

Recording feature cannot record phone sound just computer sound.
Recording feature does not generate a file with "known" extension, it needs specific player.

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Verified User

Administrator in Information Technology

Higher Education Company, 501-1000 employees

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The Chat Room - sometimes it's hard to find. The room sometimes seems disconnected from the meeting you are in. I like that it archives them, but it can be hard to find things in an archived chat room.
Cameras / Microphones - I wish it was more flexible in the kinds of cameras you can use. I'd love it you could include multiple cameras or to include video overlays more easily.
Scheduling outside your organization - Yes, I know you can just email someone to add them, but it doesn't work with Outlook and sometimes, the meeting doesn't get added to their calendar.

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Hans Meyer

Associate Professor

Ohio UniversityHigher Education, 1001-5000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Microsoft Teams 10.0

Based on 3 answers

Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.

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Verified User

Technician in Information Technology

Construction Company, 51-200 employees

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Usability

No score

No answers yet

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Microsoft Teams 7.1

Based on 28 answers

While the overall offer of Microsoft Teams is compelling, the whole organisation and UI has quite some confusing edges. There is a mixture of desktop apps, web apps and web apps displayed inside the desktop apps. Moreover, the CPU usage of some of the Microsoft Teams components are dreadful (e.g., OneDrive for Business is the highest CPU-consumer, even above 3D and video software). Somehow, the mixture of development approaches does not provide a really coherent view. As Microsoft Teams also incorporates the Planner, OneDrive, OneNote and Sharepoint toolsets, it doen't help that they all have different interfaces and that navigation between them is confusing. Files in OneDrive, versus Sharepoint online versus files inside a team files folder seem to be disjunct. Opening a Word file from the locally synced OneDrive does not present the same syncing experience as opening the same file via Microsoft Teams into the Desktop app. And occasional sync problems don't help either. That said, collaboratively editing MS Office files has improved a lot and is (almost) comparable to collaboratively editing Google documents. Almost.

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Stefan Boeykens

sr. BIM Manager

D-studioConstruction, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

Microsoft Teams 7.4

Based on 126 answers

I honestly have not used the support function for Teams much at all. The one issue I've had is when our organization implemented Duo two-factor authentication. When I tried to load Microsoft Teams, it would repeatedly send me Duo push notifications and never actually log me in. So I was forced to use the Teams web app instead of the desktop application. Our IT support team helped me with this issue but it required completely resetting my Teams account, and then the issue came back after a while. So I was not satisfied with the result. I don't know if the issue has more to do with Duo, or Teams, or our IT department's attempt at integrating the two through Active Directory, but either way it left a bad taste in my mouth.

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Verified User

Professional in Product Management

E-Learning Company, 501-1000 employees

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Alternatives Considered

It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.

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Verified User

Administrator in Information Technology

Higher Education Company, 501-1000 employees

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Microsoft Teams has a survey or research feature, which is a significant source of data collection in the company. Also, Microsoft Teams integrates with different programs, and this brings efficiency and perfection in its role. Finally, there is the search and filtering feature from Microsoft Teams, which ensures no loss of data or time spent when looking for them.

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Jessica Bwire

Communications Director

Savvy CaretakerReal Estate, 51-200 employees

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Return on Investment

It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
Great user experience.
Users like it.

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Verified User

Administrator in Information Technology

Higher Education Company, 501-1000 employees

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A positive impact has been in having to save time for IT staff from not having to deploy other collaboration tools, since Teams is an all-in-one collaboration tool.
Another positive impact has been in the ability to set permissions for different user groups. This helps to keep things more secure overall.
One negative impact has been in the extra time it has taken to try and get users up to speed with using the platform. More formal training is required.

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Verified User

Supervisor in Information Technology

Education Management Company, 1001-5000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Webex Social (Discontinued) Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Microsoft Teams Editions & Modules

Edition

Free	$0.00¹
Microsoft 365 Business Basic	$5.00¹
Microsoft 365 Business Standard	$12.50¹
Office 365 E3	$20.00¹

per user/per month

Additional Pricing Details

Discounts are available for non profit organizations.

Rating Summary

Cisco Webex Social (Discontinued)

Microsoft Teams

Cisco Webex Social (Discontinued)

Microsoft Teams

Cisco Webex Social (Discontinued)

Microsoft Teams

Cisco Webex Social (Discontinued)

Microsoft Teams

Likelihood to Recommend