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Top Rated
4622 Ratings
9 Ratings
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Score 9.6 out of 100

Microsoft Teams

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Top Rated
4622 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Cisco Webex Social (Discontinued) ranks higher in 2 feature sets: Communication, File Sharing & Management

Communication

10.0

Cisco Webex Social (Discontinued)

100%
8.4

Microsoft Teams

84%
Microsoft Teams ranks higher in 6/8 features

Chat

10.0
100%
1 Rating
9.2
92%
167 Ratings

Integrates with Outlook

10.0
100%
1 Rating
9.1
91%
147 Ratings

Notifications

N/A
0 Ratings
8.7
87%
165 Ratings

Discussions

N/A
0 Ratings
9.0
90%
155 Ratings

Surveys

N/A
0 Ratings
7.5
75%
88 Ratings

Internal knowledgebase

N/A
0 Ratings
7.8
78%
100 Ratings

Integrates with GoToMeeting

N/A
0 Ratings
8.2
82%
48 Ratings

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
7.4
74%
44 Ratings

File Sharing & Management

8.3

Cisco Webex Social (Discontinued)

83%
8.2

Microsoft Teams

82%
Microsoft Teams ranks higher in 6/8 features

Document collaboration

10.0
100%
1 Rating
8.6
86%
142 Ratings

Access control

10.0
100%
1 Rating
8.3
83%
127 Ratings

Advanced security features

5.0
50%
1 Rating
8.1
81%
99 Ratings

Versioning

N/A
0 Ratings
8.1
81%
106 Ratings

Video files

N/A
0 Ratings
8.1
81%
133 Ratings

Audio files

N/A
0 Ratings
8.2
82%
135 Ratings

Integrates with Google Drive

N/A
0 Ratings
7.8
78%
51 Ratings

Device sync

N/A
0 Ratings
8.4
84%
106 Ratings

Project Management

Cisco Webex Social (Discontinued)

Feature Set Not Supported
N/A
8.0

Microsoft Teams

80%
Microsoft Teams ranks higher in 7/7 features

Task Management

N/A
0 Ratings
8.1
81%
120 Ratings

Gantt Charts

N/A
0 Ratings
7.1
71%
63 Ratings

Scheduling

N/A
0 Ratings
8.8
88%
132 Ratings

Workflow Automation

N/A
0 Ratings
7.7
77%
82 Ratings

Mobile Access

N/A
0 Ratings
8.9
89%
153 Ratings

Search

N/A
0 Ratings
7.8
78%
140 Ratings

Visual planning tools

N/A
0 Ratings
7.4
74%
99 Ratings

Attribute Ratings

  • Cisco Webex Social (Discontinued) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Cisco Webex Social (Discontinued)

100%
1 Rating
8.6

Microsoft Teams

86%
247 Ratings

Likelihood to Renew

Cisco Webex Social (Discontinued)

N/A
0 Ratings
9.6

Microsoft Teams

96%
8 Ratings

Usability

Cisco Webex Social (Discontinued)

N/A
0 Ratings
8.2

Microsoft Teams

82%
54 Ratings

Availability

Cisco Webex Social (Discontinued)

N/A
0 Ratings
9.0

Microsoft Teams

90%
1 Rating

Performance

Cisco Webex Social (Discontinued)

N/A
0 Ratings
8.0

Microsoft Teams

80%
1 Rating

Support Rating

Cisco Webex Social (Discontinued)

N/A
0 Ratings
8.1

Microsoft Teams

81%
195 Ratings

Implementation Rating

Cisco Webex Social (Discontinued)

N/A
0 Ratings
10.0

Microsoft Teams

100%
1 Rating

Contract Terms and Pricing Model

Cisco Webex Social (Discontinued)

N/A
0 Ratings
5.7

Microsoft Teams

57%
7 Ratings

Product Scalability

Cisco Webex Social (Discontinued)

N/A
0 Ratings
10.0

Microsoft Teams

100%
1 Rating

Professional Services

Cisco Webex Social (Discontinued)

N/A
0 Ratings
6.4

Microsoft Teams

64%
7 Ratings

Likelihood to Recommend

Cisco

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
Read full review

Microsoft

Our entire company has been able to communicate via Microsoft Teams for large company meetings and use video to connect with each other. We've held large team meetings as well where everyone joins in with video to be able to see each others' faces from time to time since we're all now 100% remote. Microsoft Teams is an excellent communication tool between myself and my employees. The one thing I'd say that is a drawback is that my team member and I had a personal conversation and an IT person was able to view and even share our conversation with other bosses. I thought this was inappropriate and I wish there would be a way to be "alerted" when someone is spying in on your conversations!
Read full review

Pros

Cisco

  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
Read full review

Microsoft

  • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
  • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
  • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
Read full review

Cons

Cisco

  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
Read full review

Microsoft

  • Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
  • Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
  • There is a limit to PIN 15 chats a favourites. This count should be increased.
Read full review

Pricing Details

Cisco Webex Social (Discontinued)

Starting Price

Editions & Modules

Cisco Webex Social (Discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Microsoft Teams

    Starting Price

    $5 per month

    Editions & Modules

    Microsoft Teams editions and modules pricing
    EditionModules
    Free$0.001
    Microsoft 365 Business Basic$5.002
    Microsoft 365 Business Standard$12.503
    Office 365 E3$20.004

    Footnotes

    1. per user/per month
    2. per user/per month
    3. per user/per month
    4. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Discounts are available for non profit organizations.

    Likelihood to Renew

    Cisco

    No answers on this topic

    Microsoft

    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Read full review

    Usability

    Cisco

    No answers on this topic

    Microsoft

    The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
    Read full review

    Reliability and Availability

    Cisco

    No answers on this topic

    Microsoft

    Rare, but outages do happen
    Read full review

    Performance

    Cisco

    No answers on this topic

    Microsoft

    Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
    Read full review

    Support Rating

    Cisco

    No answers on this topic

    Microsoft

    I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
    Read full review

    Implementation Rating

    Cisco

    No answers on this topic

    Microsoft

    I find everything I need for my day-to-day work.
    Read full review

    Alternatives Considered

    Cisco

    It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
    Read full review

    Microsoft

    I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
    Read full review

    Contract Terms and Pricing Model

    Cisco

    No answers on this topic

    Microsoft

    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Read full review

    Scalability

    Cisco

    No answers on this topic

    Microsoft

    It does not appear to have a limit to how many teams and employees we can have using it
    Read full review

    Professional Services

    Cisco

    No answers on this topic

    Microsoft

    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Read full review

    Return on Investment

    Cisco

    • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
    • Great user experience.
    • Users like it.
    Read full review

    Microsoft

    • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
    • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
    • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
    Read full review

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