Citrix DaaS vs. Zoho Assist

DaaS is ideal in large-scale environments that require centralized, secure management. Remote workforces at large organizations. Highly regulated industries like finance. It allows for easy security and monitoring over one aspect instead of multiple remote machines. DaaS is not ideal for organizations with small budgets due to the pricing and organizations with lousy network connectivity. This would make the end-user experience terrible.

Incentivized

If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.

Incentivized

• Enables remote access anywhere, to any device which eliminates managing the endpoints how traditional VPN would require.
• Integrates well with modern applications to offer optimized user experiences similar to native applications which increases user acceptance.
• Extremely flexible in how policies are applied to different use cases to ensure the appropriate security mitigations are in place with minimal effort.
• Easy to maintain and expand environments to fit business needs.

Incentivized

• One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
• One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
• Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
• sometimes I use video chat as a meeting tool with users
• The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive

Incentivized

• A single console to manage the environment.
• The configuration is a bit complicated and we have hired Citrix administrators. But it's a good solution.
• User profiles need improvement. They could use more stability and more functionality as well as user profile redirection.

Incentivized

• Instructions to the tech and the person receiving support could be more clear.
• Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
• It would be nice to have a PC app to use instead of accessing via the browser.

Incentivized

Because it has been a mainstay of our business for many years.

Incentivized

Getting the environment setup took me three months of off and on work, with 3 complete rebuilds of the environment. Utilizing the WebUI to access the environment had presented so many random issues that we had to require end users to use the Citrix Reciever App. As it was the only stable solution. Aside from that, it hasn't required much admin intervention since the stand-up was completed.

Incentivized

Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.

Incentivized

Xendesktop did a great job with HA of all the components.

Incentivized

The performance of XenDesktop is the best in the industry because of the fine-tuned protocol and years of updating. Overall, I don't think there is a better performer on the market. The question is if the added complexity of running XenDesktop is really worth the performance gain. While the latest version of XenDesktop is the easiest to deploy so far, it is still more challenging than the competitors.

Incentivized

The support is great when you get an engineer that knows what they are doing but getting that individual sometimes takes a while. Overall, they are professional and polite and competent in their knowledge. Sometimes the cases are open for an extended period of time which becomes very frustrating when dealing with critical issues.

Incentivized

Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.

I was self trained

Incentivized

Easy to understand and learn at my own pace

Incentivized

Take it slow and read the directions each step of the way. If you are not familiar with Citrix products, use a reseller or other experienced engineer to assist you in the setup of your environment

Incentivized

Make it easier to deploy mulitple agents for different departments.

Incentivized

Citrix Virtual Apps & Desktops is platform agnostic (we can use any underlying hypervisor technology) and really flexible for any use case. Using a golden image and provisioning it (with Machine Creation Services or Provisioning Services) is powerful and really straightforward, compared to the complexity in Microsoft RDS of maintaining a coherent farm, or the limitation of VMware Horizon to run on VMware Products.

Incentivized

The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.

Incentivized

Easily scalable

Incentivized

• XenApp has allowed us to continue support of legacy applications and all access of those applications to users across the globe with any device.
• XenApp can also manage software licenses by restricting number of users, number of concurrent sessions, or combination of both to required specification.
• While initial investment in XenApp can be costly, continuing support and upgrade are very cost effective and product stability is excellent.
• While there are competing products from Microsoft and VMware, when it comes to remote application access, XenApp is the best of breed.

Incentivized

• Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
• Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
• Low maintenance costs, since Zoho Assist is cloud-based

Incentivized