Citrix Endpoint Management (formerly XenMobile), is a UEM and enterprise mobility management application for securing mobile applications and devices.
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Kaspersky Endpoint Security Cloud
Score 8.0 out of 10
Small Businesses (1-50 employees)
Kaspersky Endpoint Security Cloud provides a solution for organizations' IT security needs, blocking ransomware, file-less malware, zero-day attacks and other emerging threats. Kaspersky’s cloud-based approach helps users to work securely on any device, and collaborate safely online, at work or at home, from remote offices and in the field. The cloud-native console means the organization's security can be managed from anywhere, any time.
$215
TeamViewer
Score 8.6 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
Well-Suited Scenarios:Small to Medium-sized Businesses (SMBs): Kaspersky Endpoint Security Cloud is well-suited for SMBs with limited IT resources. Its cloud-based management simplifies deployment and ongoing security administration, allowing smaller businesses to benefit from enterprise-grade protection without the complexity.Distributed Workforces: In scenarios where employees work remotely or across multiple locations, the cloud-based nature of Kaspersky Endpoint Security Cloud is advantageous. It enables centralized management of security policies, ensuring consistent protection for all endpoints regardless of their physical location.Proactive Threat Detection: Organizations that prioritize proactive threat detection and response benefit from Kaspersky's advanced capabilities. The endpoint detection and response (EDR) features help identify and mitigate potential threats in real-time, crucial for industries handling sensitive data.Less Appropriate Scenarios:Highly Regulated Industries with Specific Compliance Requirements: In industries with stringent compliance regulations, organizations may require specialized solutions that offer more granular control and reporting features tailored to specific compliance standards. Kaspersky may need to enhance customization options to cater to these specific needs.Resource-Constrained Environments: While Kaspersky Endpoint Security Cloud is generally efficient, organizations with extremely resource-constrained environments, such as older hardware or limited bandwidth, might find the solution demanding in terms of system resources.
I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN.
Excellent Customer Service - Every time I need something from my main contact at Kaspersky I will get the fastest support within a day or two max, depending on the hour I call.
Excellent Performance - KES has been I can say a ghost on my company and my clients because of it's performance, since is light weight when processing and protecting.
Excellent Administration of Cloud Console - It's easy to navigate thru the KES Cloud Console having a quick help that orientates for any easy doubt to clear out, if needed to escalate I can always setup a Ticket and get a fast response.
issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done.
user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF
if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update.
Though the Kaspersky Endpoint Security Cloud provides security from all the types of Cyber threat but it will be great to have the protection from the attacks which occurs from inside of an organization.
As Kaspersky Endpoint Security Cloud provides the Cyber security training to it's users in only Kaspersky Endpoint Security Cloud Pro which should be included in it's all versions so that the users will be aware of the Cyber threats.
The feature of root cause analysis is a great feature of Kaspersky Endpoint Security Cloud but I feel there is a scope for improvement in it.
With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do
With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials
The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer
We have been using Kaspersky Endpoint Security products for several years and the jump to the console cloud has been very comfortable for us since we do not have to dedicate a server to the Kaspersky Endpoint Security console but rather the console is in the cloud so that we save the server and its financial amount, electrical expense, cost of its housing in the CPD.
We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
It allows us to roll out endpoint protection quickly from a cloud interface to hundreds of users within seconds and keep those devices secure. From deployment of BitLocker and keeping track of the keys from the interface has saves many users from stolen laptops and devices since we used Kaspersky as our main device protection.
TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
Kaspersky is a market leader company, so I had no doubt that I could trust their cloud services availability. As of now, I haven't experienced any downtime on their cloud portal or any issue in the agent itself. I would recommend it in terms of reliability.
We have had no major issues with Kaspersky Endpoint Security Cloud. The product has a very low overhead. There have been issues in the past where web pages have been slow to load, as they are being processed by the Kaspersky Security Network. That said, when the issue was reported to technical support, they were quick to assess and provide a viable work around.
Overall the support from the customer service team has been good. They are very timely and expert in resolving the tickets. They have appropriate knowledge to resolve issues in all stages to development. They were up to the point during the implementation stage of the XenMobile, all queries were answered in time to help finish the deployment. The support for last three years has been extraordinary in helping us use XenMobile effectively and efficiently.
We only had to send a query to Kaspersky Endpoint Security Cloud support. We had a problem accessing the cloud console and we opened a case with them. They assisted us quickly and gave us precise and concise instructions to access the Kaspersky Endpoint Security cloud console.After completing the steps indicated we were able to access the console
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
The Kaspersky Endpoint Security Cloud online training was very complete and access to the console and the main administration tasks were explained to us.Also how to view security events, customer inventories and reports.In addition, Kaspersky provides a large number of manuals, web help, and videos to refresh your knowledge in the future.
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
The Kaspersky Endpoint Security Cloud online training was very complete and access to the console and the main administration tasks were explained to us.Also how to view security events, customer inventories and reports.In addition, Kaspersky provides a large number of manuals, web help, and videos to refresh your knowledge in the future.
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
The implementation of this product is easy, the console is mounted and from it the client is distributed to the rest of the computers. In this way, the Kaspersky Endpoint Security client is installed on all the computers in the company's IT park and its servers.The installation of clients requires that they have visibility with the console that is in the cloud.
TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
With a zero trust solution for the entire digital workspace, you can continually monitor and assess session activities before, during, and after login. Reduce risk, gain more control over every session, and get deeper insights across your entire application landscape. To achieve this strong security posture across all environments, you need an application delivery solution that shares a common code base. This lets you implement consistent security policies across all your applications for comprehensive protection.
Comparison: Scope and Sophistication: Kaspersky Endpoint Security Cloud offers a comprehensive security suite with a focus on simplicity and cloud-based management.Kaspersky EDR Expert is specialized in advanced threat detection and response, suited for organizations with a higher level of cybersecurity maturity and a need for proactive threat hunting.Target Audience:Kaspersky Endpoint Security Cloud is ideal for SMBs seeking a user-friendly, all-in-one security solution.Kaspersky EDR Expert caters to larger enterprises with a focus on in-depth threat analysis, incident response, and continuous monitoring.Deployment Options:Kaspersky Endpoint Security Cloud is cloud-centric, simplifying deployment and management.Kaspersky EDR Expert provides flexibility with on-premises or hybrid deployment, accommodating diverse IT infrastructures.Ultimately, the choice between the two depends on the organization's size, cybersecurity maturity, and specific requirements. Kaspersky Endpoint Security Cloud is a versatile and accessible solution, while Kaspersky EDR Expert is tailored for organizations with a heightened focus on advanced threat detection and response capabilities.
TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
The manufacturer Kaspersky was very flexible with the terms of the contract for the Kaspersky Endpoint Security Cloud product since it has prices by number of licenses, offering discounts for the volume of licenses to be contracted as well as for the duration of the contract. They show a very empathetic attitude with the client, trying to adapt to what the client needs.
Kaspersky Endpoint Security Cloud is a distributed product, you connect to the console and the client is installed on the computers and servers and the only configuration it needs is the console address. Then they connect and the console downloads the virus definitions and defined policies.There are no client limitations, you can even have multiple consoles if you want to have "separate" clients.
Specific ROI was on us avoiding purchasing company managed cell phones - one of the most important drivers
Makes on boarding, and especially offboarding remote users a heck of a lot easier w/the ability to wipe the container, even if not connected (via time setting)
Easy access to internal resources - no need for separate vpn, etc...
KES Cloud is the next step on security, where clients did not believe on Cloud solutions, now with this approach of not having servers onsite they are Hapy with the solution, less asset management and updates of hardware is one of the best. At least per Year Min a 6-10K up to 20-30K per year saving with KES Cloud.
Cloud Console has been a great change due to de easiness to manage it ad reporting as well.
