What users are saying about
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Top Rated
110 Ratings
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Top Rated
467 Ratings

Citrix ShareFile

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Top Rated
110 Ratings
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Score 8.5 out of 101

Dropbox Business

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Score 8.4 out of 101

Likelihood to Recommend

Citrix ShareFile

Industry-tailored workflows: ShareFile has 10 key industries and the workflow will match that industry. For example: for accounting, the app will display options for clients to sign documents, which cuts out on them having to post or fax documents. I think it is not as good for small businesses especially if you have part-time employees as paying for their access as well can add up quickly for overall costs
christian Maxwell profile photo

Dropbox Business

Dropbox is well known in the cloud storage industry. It has been around for years and has a relatively good reputation. The interface is easy to use and it makes sharing files relatively painless. The price point for the business version may be too high for small businesses, so they may want to consider a different version or competitive pricing with products like GoogleDrive or OneDrive.
Justin Roodman profile photo

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.8
Dropbox Business
8.3
Versioning
Citrix ShareFile
8.5
Dropbox Business
8.2
Video files
Citrix ShareFile
8.9
Dropbox Business
8.4
Audio files
Citrix ShareFile
9.0
Dropbox Business
8.5
Document collaboration
Citrix ShareFile
8.8
Dropbox Business
7.6
Access control
Citrix ShareFile
9.1
Dropbox Business
8.8
File search
Citrix ShareFile
8.2
Dropbox Business
8.1
Device sync
Citrix ShareFile
8.9
Dropbox Business
8.6

Cloud Storage Security & Administration

Citrix ShareFile
8.7
Dropbox Business
8.6
User and role management
Citrix ShareFile
8.7
Dropbox Business
8.6
File organization
Citrix ShareFile
8.8
Dropbox Business
8.8
Device management
Citrix ShareFile
8.8
Dropbox Business
8.5

Cloud Storage Platform

Citrix ShareFile
8.6
Dropbox Business
9.0
Performance
Citrix ShareFile
8.9
Dropbox Business
9.1
Reliability
Citrix ShareFile
9.0
Dropbox Business
9.1
Storage Reports
Citrix ShareFile
8.0
Dropbox Business
8.8

Pros

Citrix ShareFile

  • Automatic Sync of local files to the cloud.
  • RightSignature integration is invaluable.
  • Price to value ratio is very high.
Christopher Martin profile photo

Dropbox Business

  • Dropbox is one of the best tools to sync files b/w multiple computers. It's easy to install and integrates nicely with both macOS and Windows based system, as well as Linux systems (though it is a bit more complicated of an install process).
  • Dropbox has a an intelligent and easy to understand conflicted file system. If one file is opened in two locations at once, Dropbox automatically creates a duplicate of the file entitle "[filename] [computer name] conflict copy [date]" - wherein the [filename] is the name of the file, the [computer] name is the name of the computer that generated the conflicted copy, and the [date] is the date the conflicted copy was made. This an invaluable tool to prevent information from being lost or over written.
  • Dropbox has a versioning system, wherein pervious versions of a file can be accessed via the web interface. Version history also includes the ability to recover accidentally delete files. Both version history and file recovery stores files for 120 days.
  • A unique aspect of Dropbox for Business (not found in the consumer version) is "Smart Sync." Smart Sync allows for you entire Dropbox folder to be visible on your computer at all times, but files are downloaded intelligently downloaded to save space on the local drive. If a file is stored in the cloud, but no not he computer, the minute you open the folder on the computer the file will download. Smart Sync also allows you to select files and folder to mark them as always local - meaning they will always be available both in the cloud and locally. Smart Sync is an invaluable tool when a users Dropbox folder contains more data than the local hard drive can handle.
  • Dropbox has a fairly robust admin console, wherein you can manage users, add users, delete users, and even temporarily login as a user to view their Dropbox data without needing to know their password (or having to reset it).
  • Dropbox supports two factor authentication, which can be enforced on a per user basis as well as organization wide basis, greatly increasing security.
  • Dropbox provides integration with Microsoft Office, allowing for more than one person to be accessing an Office file simultaneously, and thus able to collaborate directly with the file.
  • Team folders is a great feature that allows you to create a specific folder for a department or team within an organization. Dropbox members can be added to a specific team, and immediately have access to the team folder without it needing to be manually shared with said member. In addition, folders within a Team folder can be shared with other members outside of the team.
Aaron Pinsker profile photo

Cons

Citrix ShareFile

  • There has been some limited downtime.
  • More control over user management.
  • The RightSignature integration seems more limited now than in past. The process has to originate in RightSignature, where we used to be able to start in Sharefile.
Christopher Martin profile photo

Dropbox Business

  • Dropbox support, while relatively responsive, is not always the most helpful. Often times, support will simply link you to knowledge base files without digging more into the issue. When you can elevate your issue further, it often times tech support multiple days to respond to your inquiry.
  • Dropbox is not technically supported on Windows Server machines. While it installs and appears to work just fine, if any issue occurs with it, Dropbox support won't help you. I have never be given a real reasons as to why Dropbox is not officially supported.
  • Dropbox recently raised their prices rather substantially and created a two tiered business option. Originally, Dropbox for Business was $10/user/month (with a minimum of 5 users), and provided access to all the admin features that were available at the time. However, now the two tiers are Dropbox for Business Standard and Dropbox for Business Advanced. Standard is now $12.5/user/month with a minimum of 3 years and Advanced is $20/user/month with a minimum of 3 years. While Standard is not that much more expensive than the previous price, Standard includes substantially less features than what were originally available. If you want all of the advanced features that were previously available, you must purchase the Advanced tier - which is double the price of what it used to be.
  • Dropbox's auto-update feature is extremely frustrating. You have ZERO control over how or when Dropbox updates. There is no option to manually check for updates, and there is no option to turn auto-updates off. On more than one occasion, an update has caused Dropbox to close and NOT re-open. Often times, users don't realize Dropbox has quit until they notice Dropbox no longer syncing.
  • When a sync error occurs with Dropbox, finding the underlying issue isn't always easy. Often times the Dropbox notification icon will simply state that a file can't sync do to "Access Denied." The file name is given, but not the path to the file name, nor the underlying reason of the "access denied" error.
  • One of the biggest frustrations with Dropbox is that you can't create a shared folder within an existing shared folder. For example, you have a folder "shared_a" that you have shared with a number of people within your organization. Inside of "shared_a" is a folder "shared_sub_a" that you would like to share with a number member of your organization. You would like this person to be able to see "shared_sub_a" but not "shared_a." Unfortunately, this is currently not possible to do. You can create a completely separate folder and share that with multiple people - but that is a far more cumbersome way to do things. Team folders help to alleviate this issue somewhat (see the Pros section), but it is far from an ideal experience.
Aaron Pinsker profile photo

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 8.6
Based on 3 answers
We may not have a continuous need for the service.
No photo available

Dropbox Business

Dropbox Business 5.1
Based on 4 answers
Dropbox is very expensive and its price is not as competitive as it was. We are looking for an alternative that will enable as to subscribe more users at a more affordable cost.Also, we did not like Dropbox customer service, and felt that they should have found a way to compensate us for some of the damage they were responsible for when restoring our data.
Oran Bar-Tal profile photo

Usability

Citrix ShareFile

Citrix ShareFile 9.4
Based on 14 answers
I like the usability of ShareFile, it has proved extremely useful, once you get used to it you do not think of giving up, it is easy to use, taking some details that I quoted as the search function, it is very intuitive, its implementation is very simple, fast, without doubt the usability of ShareFile is good .
Marcio Vizoli profile photo

Dropbox Business

Dropbox Business 8.8
Based on 16 answers
Dropbox is relatively easy to install and manage, and when done properly is very much a set it and forget solution. Because Dropbox can integrate directly with an Operating System - whether it be Windows, macOS, or Linux - accessing Dropbox's more advanced features (such as sharing files and folders with other Dropbox users) can be done directly within Windows Explorer or the Finder, etc. via either a right-click or a dropdown menu. The biggest downside to Dropbox, however, is when something does go wrong, it can be difficult to pinpoint the problem. The desktop interface is fairly barebones (by design), and Dropbox does not keep consistent log files.
Aaron Pinsker profile photo

Reliability and Availability

Citrix ShareFile

No score
No answers yet
No answers on this topic

Dropbox Business

Dropbox Business 7.0
Based on 1 answer
At least once a week the app crashes on my computer and causes files to stop syncing. It is an easy fix to re-open the app, however I have to notice the app stopped working to realize it needs to be reopened.
No photo available

Performance

Citrix ShareFile

Citrix ShareFile 8.9
Based on 13 answers
Simply put, the system works.
Jerry Robinson profile photo

Dropbox Business

Dropbox Business 8.9
Based on 13 answers
Although it is good software for cloud storage, it has some features to improve
Rose Marian Foster profile photo

Support

Citrix ShareFile

No score
No answers yet
No answers on this topic

Dropbox Business

Dropbox Business 4.0
Based on 4 answers
One of our employees accidentally deleted large portion of our database. I've reached out for help as the admin site did not manage to restore the content (it requested I contact support). It took Dropbox about 2 month to handle the problem, and eventually we got a very huge mess. Some of the files were never restored, and we lost money and reputation. Dropbox, on their part, did not do but the bare minimum to help us with this, nor they took responsibility for their inability to supply us with the backup and restore features they were committed to.
Oran Bar-Tal profile photo

Implementation

Citrix ShareFile

No score
No answers yet
No answers on this topic

Dropbox Business

Dropbox Business 10.0
Based on 2 answers
The implementation was actually very simple. Again, as stated previously, the most intriguing part of the entire exercise was the implementation of the directory structure for each account. Once you design and implement it for one, it becomes quite simple to replicate for each account you implement thereafter. You just really need to take time to ensure you implement the first perfectly and those that follow on will be likewise work efficiently and easily.
Brian Muench profile photo

Alternatives Considered

Citrix ShareFile

Functionally, they're on the same level as ShareFile. However, my experience with each of these was from a personal account perspective. From a corporate level, knowing that my data lives in my data center and not having to go through the hassle of negotiating a BAA makes ShareFile the clear winner.
Jerry Robinson profile photo

Dropbox Business

Google Drive UI is VERY messy. It is not convenient to use, and its integration to the desktop is arbitrary...OneDrive sync functions tend to break and lots of time we found ourselves wondering why a work we just saved disappeared, only to find out that it was overridden by the server version, and that our newer version is available as a revision of the server...Copy was actually pretty decent and cost effective, but the product was cancelled.
Oran Bar-Tal profile photo

Scalability

Citrix ShareFile

No score
No answers yet
No answers on this topic

Dropbox Business

Dropbox Business 7.0
Based on 1 answer
The only limit to scaling Dropbox is pricing. After a certain point, using traditional data storage would be more cost effective than per user pricing.
No photo available

Return on Investment

Citrix ShareFile

  • Overall the ROI has been positive.
  • Saved time.
Jerry Robinson profile photo

Dropbox Business

  • Dropbox has allowed our business to grow without costly expenditure around storage infrastructure, backups etc.
No photo available

Pricing Details

Citrix ShareFile

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Dropbox Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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