What users are saying about
170 Ratings
Top Rated
818 Ratings
170 Ratings
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Score 8.1 out of 100
Top Rated
818 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Citrix ShareFile ranks higher in 2 feature sets: Cloud Storage Security & Administration, Cloud Storage Platform
  • Dropbox Business ranks higher in 1 feature set: File Sharing & Management

File Sharing & Management

8.4

Citrix ShareFile

84%
8.5

Dropbox Business

85%
Citrix ShareFile ranks higher in 5/7 features

Versioning

9.8
98%
41 Ratings
8.5
85%
106 Ratings

Video files

6.2
62%
35 Ratings
8.5
85%
120 Ratings

Audio files

5.6
56%
34 Ratings
8.5
85%
112 Ratings

Document collaboration

9.6
96%
50 Ratings
8.4
84%
124 Ratings

Access control

9.0
90%
52 Ratings
8.5
85%
131 Ratings

File search

9.8
98%
51 Ratings
8.5
85%
132 Ratings

Device sync

8.6
86%
46 Ratings
8.6
86%
127 Ratings

Cloud Storage Security & Administration

9.5

Citrix ShareFile

95%
8.5

Dropbox Business

85%
Citrix ShareFile ranks higher in 3/3 features

User and role management

9.0
90%
49 Ratings
8.4
84%
120 Ratings

File organization

9.8
98%
52 Ratings
8.6
86%
131 Ratings

Device management

9.8
98%
41 Ratings
8.5
85%
115 Ratings

Cloud Storage Platform

9.7

Citrix ShareFile

97%
9.0

Dropbox Business

90%
Citrix ShareFile ranks higher in 3/3 features

Performance

9.7
97%
51 Ratings
9.2
92%
132 Ratings

Reliability

9.8
98%
52 Ratings
9.3
93%
132 Ratings

Storage Reports

9.7
97%
43 Ratings
8.5
85%
98 Ratings

Attribute Ratings

  • Citrix ShareFile is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Performance, Support Rating
  • Dropbox Business is rated higher in 1 area: Usability

Likelihood to Recommend

9.9

Citrix ShareFile

99%
57 Ratings
8.6

Dropbox Business

86%
136 Ratings

Likelihood to Renew

10.0

Citrix ShareFile

100%
4 Ratings
5.0

Dropbox Business

50%
4 Ratings

Usability

8.3

Citrix ShareFile

83%
15 Ratings
9.0

Dropbox Business

90%
20 Ratings

Availability

Citrix ShareFile

N/A
0 Ratings
8.0

Dropbox Business

80%
3 Ratings

Performance

9.0

Citrix ShareFile

90%
26 Ratings
8.0

Dropbox Business

80%
29 Ratings

Support Rating

8.7

Citrix ShareFile

87%
16 Ratings
8.5

Dropbox Business

85%
56 Ratings

Implementation Rating

Citrix ShareFile

N/A
0 Ratings
9.0

Dropbox Business

90%
5 Ratings

Configurability

Citrix ShareFile

N/A
0 Ratings
9.0

Dropbox Business

90%
1 Rating

Ease of integration

Citrix ShareFile

N/A
0 Ratings
8.0

Dropbox Business

80%
1 Rating

Product Scalability

Citrix ShareFile

N/A
0 Ratings
9.0

Dropbox Business

90%
2 Ratings

Vendor post-sale

Citrix ShareFile

N/A
0 Ratings
8.0

Dropbox Business

80%
1 Rating

Vendor pre-sale

Citrix ShareFile

N/A
0 Ratings
5.0

Dropbox Business

50%
1 Rating

Likelihood to Recommend

Citrix

If you need a file sharing, collaborative product with version control, permissions, etc. But don't want something you need a dedicated, highly technical person to administer, this is the option. Easy to use, has the features that most people use and not so worried about the features that only 1% of the companies out there use. ShareFile is perfect for small to mid-sized companies.
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Dropbox

Dropbox Business is an excellent tool for organizing files transmitted among multiple people. Users can upload files to an uploaded folder, protected by the service’s high security. Its stability allows us to be more productive. Intuitive system integration and numerous sharing options are provided. Dropbox Business streamlines and organizes my file-sharing, storage, and saving procedures. It has also been updated to make adding and removing users easier. My experience with Dropbox Business has been nothing but positive since I began using it. For the price, it’s better than Google Drive.
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Pros

Citrix

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
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Dropbox

  • Choose Dropbox Business for file sharing, and for team organizing, more synchronizing devices
  • Works well remotely and accessibility is very easy
  • Application for team content and for team and documentation collaborating
  • Mobile application will help me out for smooth and ongoing access at everywhere
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Cons

Citrix

  • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
  • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
  • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
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Dropbox

  • I deeply dislike the navigation. I find it very clunky and hard and not intuitive. A few years ago Dropbox redesigned its navigation and I'm frequently at a loss to figure out where to access the option I need.
  • It should be quicker and easier to figure out how to send a file. I wish I could do that from the drop-down menu in my taskbar under the Dropbox logo.
  • I wish I had the option under the same drop-down menu in my taskbar under the Dropbox logo to go to where the files are on my laptop, which I find much easier to navigate.
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Pricing Details

Citrix ShareFile

Starting Price

$50 per month

Editions & Modules

Citrix ShareFile editions and modules pricing
EditionModules
Standard$55 ($50)1
Advanced$85 ($77)2
Premium$135 ($122)3
Virtual Data Room$375 ($338)4

Footnotes

  1. per month (billed annually)
  2. per month (billed annually)
  3. per month (billed annually)
  4. per month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Dropbox Business

Starting Price

$15 per month

Editions & Modules

Dropbox Business editions and modules pricing
EditionModules
Standard151
Advanced252
EnterpriseContact sales team3

Footnotes

  1. per user/per month
  2. per user/per month
  3. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Citrix

The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
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Dropbox

Dropbox is very expensive and its price is not as competitive as it was. We are looking for an alternative that will enable as to subscribe more users at a more affordable cost. Also, we did not like Dropbox customer service, and felt that they should have found a way to compensate us for some of the damage they were responsible for when restoring our data.
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Usability

Citrix

ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
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Dropbox

Well-designed, smart, packed with functionality without being overwhelming—Dropbox knows what they are doing and they do it well. They know what users want from the service and they make sure that all the normal use cases are intuitive and at your fingertips. I have never had a hard time finding things with Dropbox and I think their usability is excellent.
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Reliability and Availability

Citrix

No answers on this topic

Dropbox

At least once a week the app crashes on my computer and causes files to stop syncing. It is an easy fix to re-open the app, however I have to notice the app stopped working to realize it needs to be reopened.
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Performance

Citrix

Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
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Dropbox

The Dropbox site and tools load in a reasonable amount of time. I don't feel like their site and app performance is any better or worse than any other paid product that I've seen offered by any other large company. Compared to a competing product like Google Drive, the performance is probably about the same.
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Support Rating

Citrix

Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
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Dropbox

I give it a nine because I haven't ever had to use the support or help. I would give it a ten but since I've never had to use them, I can't really give a full review of how their support works. I've talked to market research teams from Dropbox about new features, but have not had to get any assistance with a problem yet.
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Implementation Rating

Citrix

No answers on this topic

Dropbox

The implementation was actually very simple. Again, as stated previously, the most intriguing part of the entire exercise was the implementation of the directory structure for each account. Once you design and implement it for one, it becomes quite simple to replicate for each account you implement thereafter. You just really need to take time to ensure you implement the first perfectly and those that follow on will be likewise work efficiently and easily.
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Alternatives Considered

Citrix

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
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Dropbox

We actually use both Redtail CRM and Dropbox Business currently. Dropbox is better than Redtail from the standpoint that it allows easier organization and access to files and documents. The main benefit of Redtail is that it allows a great way to organize client information, emails, and such.
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Scalability

Citrix

No answers on this topic

Dropbox

We've used this when we were 2 users and when we were 20. It did not make any difference. Even when we've had to scale down and fire 10 employees, it was still easy to salvage all the material and keep it organized within Dropbox.
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Return on Investment

Citrix

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
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Dropbox

  • Improved risk mitigation - know our files are encrypted.
  • Expiring Shared Links are a must have.
  • Positive impact from Happy Customers. No more trying to send cumbersome encrypted emails that customers struggle with. Dropbox makes it easy for them to retrieve their files.
  • Collaboration makes it faster for us to complete plan documents with our customers.
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