What users are saying about
Top Rated
120 Ratings
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Top Rated
544 Ratings
Top Rated
120 Ratings
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Score 8.6 out of 100

Dropbox Business

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Top Rated
544 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Citrix ShareFile

  • Well suited for high encryption purposes, such as HIPAA compliance. This is a major reason we chose this SaaS. We also had a choice of encryption levels if we hadn't needed such a high security level.
  • Well suited for electronic signatures, be that by keyboard, mouse signing, or finger signing on tablets and mobile devices.
  • Not well-suited for service providers who need structured EMR templates for billing, insurance coding, etc.
  • Well suited for large state/local government agencies to capture required documentation from contracted providers, especially large-capacity documents that surpass email attachment size limits.
Anonymous | TrustRadius Reviewer

Dropbox Business

It is well-suited when security is a priority, as it is highly secure. It is also well-suited when you have a higher budget and need a more robust featureset than some of its more affordable competitors. Given its market share, it is also appropriate to use Dropbox where you have a wide array of clients, because chances are, many of them will already be using it
Jonah Dempcy | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.8
Dropbox Business
8.8
Versioning
Citrix ShareFile
8.3
Dropbox Business
8.8
Video files
Citrix ShareFile
9.1
Dropbox Business
8.7
Audio files
Citrix ShareFile
9.1
Dropbox Business
8.9
Document collaboration
Citrix ShareFile
8.4
Dropbox Business
8.1
Access control
Citrix ShareFile
9.2
Dropbox Business
9.1
File search
Citrix ShareFile
8.5
Dropbox Business
8.7
Device sync
Citrix ShareFile
9.1
Dropbox Business
9.3

Cloud Storage Security & Administration

Citrix ShareFile
9.0
Dropbox Business
8.9
User and role management
Citrix ShareFile
8.9
Dropbox Business
8.8
File organization
Citrix ShareFile
8.9
Dropbox Business
8.9
Device management
Citrix ShareFile
9.1
Dropbox Business
8.9

Cloud Storage Platform

Citrix ShareFile
8.5
Dropbox Business
9.1
Performance
Citrix ShareFile
8.7
Dropbox Business
9.3
Reliability
Citrix ShareFile
8.9
Dropbox Business
9.4
Storage Reports
Citrix ShareFile
8.0
Dropbox Business
8.8

Pros

Citrix ShareFile

  • I think that one of ShareFile's greatest strengths is its ease of use. With the outlook plug-in sharing large documents is so quick and easy.
  • I also like the security and control that is provided for who can access the documents and tracking the changes within them. I think it does well at protecting information that leaves the company.
  • I also think the website is well organized and easy to use. It was very easy for us to implement and train our employees on the proper use of the website and software.
christian Maxwell | TrustRadius Reviewer

Dropbox Business

  • Cloud storage of large files. Makes for easy sharing and downloading.
  • Activity tracking allows us to see when files were downloaded and by which users.
  • Able to sync files across devices, so when updates are made they can be pushed to desktop, laptop, etc.
Justin Roodman | TrustRadius Reviewer

Cons

Citrix ShareFile

  • I'd love to be able to drag and drop an entire folder and subfolders to ShareFile so that I could easily share an entire file with the same file structure that I use. Perhaps that is possible and I haven't figured it out yet, but it does not seem to be an available feature.
Andrew Simpson | TrustRadius Reviewer

Dropbox Business

  • File previews. Dropbox is not the best at allowing you to preview the file. A lot of times people will have to download the file to view it. We've done video work and the client will review it with the Dropbox preview and the quality is very low. This causes the client to thing the video file is low quality.
  • Pricing is a bit on the high side compared to other cloud storage solutions.
Andy Ryan | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

Dropbox Business

Dropbox Business 5.0
Based on 4 answers
Dropbox is very expensive and its price is not as competitive as it was. We are looking for an alternative that will enable as to subscribe more users at a more affordable cost.Also, we did not like Dropbox customer service, and felt that they should have found a way to compensate us for some of the damage they were responsible for when restoring our data.
Oran Bar-Tal | TrustRadius Reviewer

Usability

Citrix ShareFile

Citrix ShareFile 9.3
Based on 15 answers
I give it a 10 for an overall rating for several reasons.1. Technical Support is one of the best around. I get immediate help and resolution to any issue I have faced.2. The product is simple to use and provides businesses with amazing features to streamline the sharing of large files.3. The product is easy to deploy and manage. As an IT Manager, it is important to have control over your data.
Joe Spradlin | TrustRadius Reviewer

Dropbox Business

Dropbox Business 8.9
Based on 18 answers
From the IT department perspective, I give an 8 because there are certain areas where management can get a little tricky. Some areas are not the easiest to understand, and I've found myself chatting with their tech support on a few occasions to find answers to things that should have been evident. From the end user perspective, I give it a 10 - I'll keep pushing this - industry standard - if they don't do it right - no one can. For the end user - it works well. Receiving shared folders and files, sharing folders and files - super simple and easy to teach.
Vin Campbell | TrustRadius Reviewer

Performance

Citrix ShareFile

Citrix ShareFile 8.9
Based on 13 answers
ShareFile has several qualities, has great integration, great online collaborative editing among several members, secure file sharing. ShareFile has some weaknesses, nothing alarming or serious, details that can improve, therefore putting everything in the balance I believe this is a fair rating for the Citrix ShareFile
Marcio Vizoli | TrustRadius Reviewer

Dropbox Business

Dropbox Business 8.9
Based on 14 answers
Dropbox generally performs quite well. Syncing b/w computer and cloud is generally quick, even for large files - and Dropbox does a good job at managing bandwidth to not use all available bandwidth. In addition, Dropbox includes a LAN based syncing mechanism, so two computers on the same network can sync files via LAN vs. over the internet. Dropbox's webpages always to seem to load quickly and display files, even in a folder with large amount of files, quickly. Dropbox's web-based search though is often times slow and inaccurate.
Aaron Pinsker | TrustRadius Reviewer

Support

Citrix ShareFile

Citrix ShareFile 9.3
Based on 4 answers
I haven't needed it for awhile, which is a good indication of the product for sure. A year or so ago I was having some trouble with the product and did find it difficult to get assistance from support, but I can't really speak to how that may have changed in the last year. Things have gone smoothly for almost a year now!
Stephanie Majeran | TrustRadius Reviewer

Dropbox Business

Dropbox Business 8.5
Based on 24 answers
Generally we use the help topics and forums mostly. However, as Pro Business account holders we get priority email support and when they say priority, they mean it. The few times we have actually used it, mostly in the beginning, they replied to our questions immediately. The speed at which they responded was awesome. To be honest though, everything in the Dropbox system is so simple, and the help functionality and forums are so helpful, we very rarely ever even think of asking for priority level support.
Brian Muench | TrustRadius Reviewer

Implementation

Citrix ShareFile

No score
No answers yet
No answers on this topic

Dropbox Business

Dropbox Business 10.0
Based on 2 answers
The implementation was actually very simple. Again, as stated previously, the most intriguing part of the entire exercise was the implementation of the directory structure for each account. Once you design and implement it for one, it becomes quite simple to replicate for each account you implement thereafter. You just really need to take time to ensure you implement the first perfectly and those that follow on will be likewise work efficiently and easily.
Brian Muench | TrustRadius Reviewer

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

Dropbox Business

I think the desktop element of Dropbox was really appealing. I haven't explored enough about Google Drive to know if they have some similar functionalities, but have used it only for some personal storage. For our team, Dropbox was a leader in the industry, so we felt most comfortable migrating to them.
Kelsie Hamilton | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • ShareFile has allowed us to more efficiently share large files with our clients. If we did not have this system we would have to break down files into multiple attachments, which could affect the quality of the final product, thus affecting client relationships.
  • ShareFile has not negatively effected our ROI by any means. Its price is fair, and we are much better off with it than without it.
Samantha Stender | TrustRadius Reviewer

Dropbox Business

  • Dropbox has had a very positive impact on our ability to keep the team mobile and able to work from practically anywhere they have access to an Internet connection.
  • We no longer have to worry about accidental breach of privacy or security when using dropbox, where we have full control over which users can see which files – and when they can see and/or interact with them.
  • As a backup solution, it gives us peace of mind when accidents happen or a technical issue arrises. With Dropbox, our files are safe and easily accessible to those who should have access to them.
Jorden Beatty | TrustRadius Reviewer

Pricing Details

Citrix ShareFile

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dropbox Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Citrix ShareFile
8.9
Dropbox Business
9.0

Likelihood to Renew

Citrix ShareFile
10.0
Dropbox Business
5.0

Usability

Citrix ShareFile
9.3
Dropbox Business
8.9

Reliability and Availability

Citrix ShareFile
Dropbox Business
7.0

Performance

Citrix ShareFile
8.9
Dropbox Business
8.9

Support

Citrix ShareFile
9.3
Dropbox Business
8.5

Implementation

Citrix ShareFile
Dropbox Business
10.0

Scalability

Citrix ShareFile
Dropbox Business
7.0

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