What users are saying about
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Top Rated
116 Ratings
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505 Ratings

Citrix ShareFile

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Score 8.6 out of 101

Dropbox Business

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Score 8.6 out of 101

Likelihood to Recommend

Citrix ShareFile

Industry-tailored workflows: ShareFile has 10 key industries and the workflow will match that industry. For example: for accounting, the app will display options for clients to sign documents, which cuts out on them having to post or fax documents. I think it is not as good for small businesses especially if you have part-time employees as paying for their access as well can add up quickly for overall costs
christian Maxwell profile photo

Dropbox Business

Dropbox is well known in the cloud storage industry. It has been around for years and has a relatively good reputation. The interface is easy to use and it makes sharing files relatively painless. The price point for the business version may be too high for small businesses, so they may want to consider a different version or competitive pricing with products like GoogleDrive or OneDrive.
Justin Roodman profile photo

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.8
Dropbox Business
8.5
Versioning
Citrix ShareFile
8.5
Dropbox Business
8.5
Video files
Citrix ShareFile
9.0
Dropbox Business
8.6
Audio files
Citrix ShareFile
9.0
Dropbox Business
8.7
Document collaboration
Citrix ShareFile
8.7
Dropbox Business
7.8
Access control
Citrix ShareFile
9.1
Dropbox Business
9.0
File search
Citrix ShareFile
8.3
Dropbox Business
8.4
Device sync
Citrix ShareFile
9.0
Dropbox Business
8.9

Cloud Storage Security & Administration

Citrix ShareFile
8.8
Dropbox Business
8.7
User and role management
Citrix ShareFile
8.7
Dropbox Business
8.8
File organization
Citrix ShareFile
8.8
Dropbox Business
8.8
Device management
Citrix ShareFile
8.9
Dropbox Business
8.6

Cloud Storage Platform

Citrix ShareFile
8.5
Dropbox Business
9.1
Performance
Citrix ShareFile
8.8
Dropbox Business
9.2
Reliability
Citrix ShareFile
8.9
Dropbox Business
9.2
Storage Reports
Citrix ShareFile
7.8
Dropbox Business
8.8

Pros

Citrix ShareFile

  • I use ShareFile almost exclusively for sending or receiving documents. I recently had to share an entire litigation file, including dozens of photographs and videos, lengthy reports, etc. with another attorney. The ability to upload it to ShareFile and then send a download link to the other attorney made file sharing a snap.
  • Clients who are not technically savvy love it when I tell them they can send a large file to me by simply clicking on the link in my email and following the simple instructions from there.
  • There are a number of features of Citrix ShareFile that I will confess I do not use. It's collaborative feature (allowing people in different locations to work on the same files) appears robust. I just don't personally have a need for that very often.
Andrew Simpson profile photo

Dropbox Business

  • File and folder sharing is obvious - if they didn't do this well - they'd be out of business.
  • Notifications - who did what and when as well as when new files are posted, new folders are shared, and when files are updated. Intuitive notifications that don't disturb your workflow.
  • Teams - internal - controlling users and their access to files under a single portal - enhances the administration abilities for an IT department.
Vin Campbell profile photo

Cons

Citrix ShareFile

  • Annotations, annotations, annotations. I love them, BUT there is this very annoying problem where, if I begin typing an annotation, someone else starting to type in an annotation will stop me (even though I started before them) from writing. It actually removes anything I wrote. You'd think this would have been caught early on, but it has been an issue for over a year and is very frustrating for me. Our workflows typically involve 4-5 people, but sometimes up to 10. When a workflow gets initiated and we get the notification email, many of us pop in there at the same time and fight over who is annotating what. When we have a doc that is 8+ pages long, it becomes highly time-consuming for this reason alone.
  • Back to the annotations again, if there are many markups on a page, it is nearly impossible to figure out where the annotation belongs. For example, if there are 3 on one page, it's very easy to follow the line to the area the annotation belongs. But when you get conversations in the annotations (e.g., 'Change this to XXXX' and someone replies 'Would you prefer if YYYY were moved to replace XXXX?') which naturally happens, and when those annotations stack up (such as in our product mailers that display 6 product images, titles, prices, SKUs, sub SKUs, content blurb), that takes up space FAST. You can't click an annotation and follow its track. You're left to figure it out on your own.
  • There is no animation support for .gifs. I don't know if this is intentional, impossible, or what. But we are moving more into .gif graphics and it's impossible to see the animation within ShareFile. We also cannot annotate .gifs, so there's that.
Steffany Winkelmann profile photo

Dropbox Business

  • Dropbox support, while relatively responsive, is not always the most helpful. Often times, support will simply link you to knowledge base files without digging more into the issue. When you can elevate your issue further, it often times tech support multiple days to respond to your inquiry.
  • Dropbox is not technically supported on Windows Server machines. While it installs and appears to work just fine, if any issue occurs with it, Dropbox support won't help you. I have never be given a real reasons as to why Dropbox is not officially supported.
  • Dropbox recently raised their prices rather substantially and created a two tiered business option. Originally, Dropbox for Business was $10/user/month (with a minimum of 5 users), and provided access to all the admin features that were available at the time. However, now the two tiers are Dropbox for Business Standard and Dropbox for Business Advanced. Standard is now $12.5/user/month with a minimum of 3 years and Advanced is $20/user/month with a minimum of 3 years. While Standard is not that much more expensive than the previous price, Standard includes substantially less features than what were originally available. If you want all of the advanced features that were previously available, you must purchase the Advanced tier - which is double the price of what it used to be.
  • Dropbox's auto-update feature is extremely frustrating. You have ZERO control over how or when Dropbox updates. There is no option to manually check for updates, and there is no option to turn auto-updates off. On more than one occasion, an update has caused Dropbox to close and NOT re-open. Often times, users don't realize Dropbox has quit until they notice Dropbox no longer syncing.
  • When a sync error occurs with Dropbox, finding the underlying issue isn't always easy. Often times the Dropbox notification icon will simply state that a file can't sync do to "Access Denied." The file name is given, but not the path to the file name, nor the underlying reason of the "access denied" error.
  • One of the biggest frustrations with Dropbox is that you can't create a shared folder within an existing shared folder. For example, you have a folder "shared_a" that you have shared with a number of people within your organization. Inside of "shared_a" is a folder "shared_sub_a" that you would like to share with a number member of your organization. You would like this person to be able to see "shared_sub_a" but not "shared_a." Unfortunately, this is currently not possible to do. You can create a completely separate folder and share that with multiple people - but that is a far more cumbersome way to do things. Team folders help to alleviate this issue somewhat (see the Pros section), but it is far from an ideal experience.
Aaron Pinsker profile photo

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 8.6
Based on 3 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
No photo available

Dropbox Business

Dropbox Business 5.0
Based on 4 answers
Dropbox is very expensive and its price is not as competitive as it was. We are looking for an alternative that will enable as to subscribe more users at a more affordable cost.Also, we did not like Dropbox customer service, and felt that they should have found a way to compensate us for some of the damage they were responsible for when restoring our data.
Oran Bar-Tal profile photo

Usability

Citrix ShareFile

Citrix ShareFile 9.4
Based on 14 answers
I give it a 10 for an overall rating for several reasons.1. Technical Support is one of the best around. I get immediate help and resolution to any issue I have faced.2. The product is simple to use and provides businesses with amazing features to streamline the sharing of large files.3. The product is easy to deploy and manage. As an IT Manager, it is important to have control over your data.
Joe Spradlin profile photo

Dropbox Business

Dropbox Business 8.8
Based on 17 answers
I would rate this very high. Ease of this product is simple, and appears you are working on your own server or computer's file management structure. A feature I have used recently is the mobile app, which allows me to have all of the information at my fingertips as soon as I need it.
Trevor Smith profile photo

Reliability and Availability

Citrix ShareFile

No score
No answers yet
No answers on this topic

Dropbox Business

Dropbox Business 7.0
Based on 1 answer
At least once a week the app crashes on my computer and causes files to stop syncing. It is an easy fix to re-open the app, however I have to notice the app stopped working to realize it needs to be reopened.
No photo available

Performance

Citrix ShareFile

Citrix ShareFile 8.9
Based on 13 answers
ShareFile has several qualities, has great integration, great online collaborative editing among several members, secure file sharing. ShareFile has some weaknesses, nothing alarming or serious, details that can improve, therefore putting everything in the balance I believe this is a fair rating for the Citrix ShareFile
Marcio Vizoli profile photo

Dropbox Business

Dropbox Business 8.9
Based on 14 answers
For the most part, Dropbox does load quickly and there haven't been many problems with it freezing or crashing from downloading a large file or document. I just think that the most beneficial addition to the Dropbox application would be editable documents where you do not have to keep resaving over versions.
No photo available

Support

Citrix ShareFile

Citrix ShareFile 10.0
Based on 1 answer
Incredible. No one likes to take time to have to call support (we want it just to work), but when I have had to, my problems have gotten fixed quickly and accurately.
Heather Neisen profile photo

Dropbox Business

Dropbox Business 4.0
Based on 4 answers
Generally we use the help topics and forums mostly. However, as Pro Business account holders we get priority email support and when they say priority, they mean it. The few times we have actually used it, mostly in the beginning, they replied to our questions immediately. The speed at which they responded was awesome. To be honest though, everything in the Dropbox system is so simple, and the help functionality and forums are so helpful, we very rarely ever even think of asking for priority level support.
Brian Muench profile photo

Implementation

Citrix ShareFile

No score
No answers yet
No answers on this topic

Dropbox Business

Dropbox Business 10.0
Based on 2 answers
The implementation was actually very simple. Again, as stated previously, the most intriguing part of the entire exercise was the implementation of the directory structure for each account. Once you design and implement it for one, it becomes quite simple to replicate for each account you implement thereafter. You just really need to take time to ensure you implement the first perfectly and those that follow on will be likewise work efficiently and easily.
Brian Muench profile photo

Alternatives Considered

Citrix ShareFile

Much smoother integration with sync, outlook, and the file structure. Everything works well and without much input after initial setup. Allows for document collaboration with office products and other important integrations.We frequently had problems with OneDrive backing up information automatically, which drove us to look for something better even though we have OneDrive through our Office365 subscription
Christopher Martin profile photo

Dropbox Business

I think the desktop element of Dropbox was really appealing. I haven't explored enough about Google Drive to know if they have some similar functionalities, but have used it only for some personal storage. For our team, Dropbox was a leader in the industry, so we felt most comfortable migrating to them.
Kelsie Hamilton profile photo

Scalability

Citrix ShareFile

No score
No answers yet
No answers on this topic

Dropbox Business

Dropbox Business 7.0
Based on 1 answer
The only limit to scaling Dropbox is pricing. After a certain point, using traditional data storage would be more cost effective than per user pricing.
No photo available

Return on Investment

Citrix ShareFile

  • ShareFile has allowed us to more efficiently share large files with our clients. If we did not have this system we would have to break down files into multiple attachments, which could affect the quality of the final product, thus affecting client relationships.
  • ShareFile has not negatively effected our ROI by any means. Its price is fair, and we are much better off with it than without it.
Samantha Stender profile photo

Dropbox Business

  • Positive: having all organizational files backed up to the cloud is an invaluable and necessary investment.
  • Positive: being able to easily share documents increases work efficiency for the whole organization.
  • Positive: Dropbox costs less than many of its competitors and offers discounts for non-profits.
No photo available

Pricing Details

Citrix ShareFile

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dropbox Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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