What users are saying about
6 Ratings
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Top Rated
126 Ratings
6 Ratings
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Score 8 out of 100

UserTesting

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Top Rated
126 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson | TrustRadius Reviewer

UserTesting

UserTesting is well suited for any scenarios to which an average consumer can relate and behave as they normally do. For retail/e-commerce, it's particularly helpful when trying to get an understanding of how users browse products, find what they're looking for, evaluate product options, etc. It is less useful for scenarios where the user is asked to simulate a specific experience and not fully invested in the task - for example, anything that simulates an actual purchase, as users aren't spending real money and behaving the way a qualified customer might.
Anonymous | TrustRadius Reviewer

Pros

Clarabridge

  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
Gino Abbate III, MBA | TrustRadius Reviewer

UserTesting

  • Simple product. Although less features than some key competitors, [UserTesting] centers on its core features and does it well.
  • Relationship management is great. One feels supported. Prior signing with [UserTesting], sales team truly tried to understand our need and showcase their product based on that. Once we were users, tremendous effort were displayed to onboard us and offer support
  • Whether it's using [UserTesting's] panel or our own, there's a lot of flexibility there to find the right audience for our test.
Anonymous | TrustRadius Reviewer

Cons

Clarabridge

  • Not that they are not awesome but things could constantly improve on the NLP for sarcasm based comments ( I know it is a machine and this is hard but It is one of my only frustrations)
Brandon Johnson | TrustRadius Reviewer

UserTesting

  • I wish the interface was not implemented as "pages" where you have to save your work or risk losing it if your connection drops. I would prefer to have my work autosave or use an application I download to my computer.
  • It can sometimes be hard to tell where people are tapping when watching the recording of people using their phone
  • Video clips are very easy to make, but there's no way to rename clips after you save them
Craig Scull | TrustRadius Reviewer

Likelihood to Renew

Clarabridge

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 10.0
Based on 3 answers
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.
Anonymous | TrustRadius Reviewer

Usability

Clarabridge

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 8.9
Based on 53 answers
The organization of tests have been terrible. I don't know why there aren't nested folders as a way to organize all the tests. Some of the restrictions on creating the right audience is really frustrating too. For example, if I want any users between age 18-65 and also have a wide range of devices, you're not always guaranteed a good range of ages. You might get only 30-year-olds in your test.
Anonymous | TrustRadius Reviewer

Support Rating

Clarabridge

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 8.5
Based on 62 answers
Support is great. They're very responsive. Although sometimes you can have some issues that you'll be waiting on a response for a while. However, it never feels like you're talking to robots, every time you go through support it feels like you're talking to a real human and someone who actually cares about your issues.
Anonymous | TrustRadius Reviewer

Implementation Rating

Clarabridge

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 10.0
Based on 2 answers
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Clarabridge

Clarabridge's support team is better than anyone else in the industry.
Gino Abbate III, MBA | TrustRadius Reviewer

UserTesting

I have no used any other product similar to UserTesting. I am aware of User Interviews but do not think it has the audience/user reach like user testing does. I have used a variety of survey programs like SurveyMonkey and Typeform and have used them in conjunction with UserTesting to review a user's thoughts while they're taking a survey.
Anonymous | TrustRadius Reviewer

Return on Investment

Clarabridge

  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
Brandon Johnson | TrustRadius Reviewer

UserTesting

  • Faster feedback and allowing more iterations than we might normally have
  • Allows us to make informed decisions based on user research, which hopefully will be a cost savings since we get it right the first time, but it is difficult to assign a KPI or ROI
  • Allows us to run more studies than we could without it, especially the recruiting and unmoderated studies and mobile studies.
Linda Borghesani | TrustRadius Reviewer

Pricing Details

Clarabridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UserTesting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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