What users are saying about
30 Ratings
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Top Rated
1984 Ratings
30 Ratings
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Score 3.7 out of 100

Mailchimp

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Top Rated
1984 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Mailchimp

Since with activity tracking tools it is possible to review the movement of certain groups of people online, and thus be able to create marketing plans based on the information collected through such tracking, which would work in the same way as a market study does. If the situation warrants to separate the type of audience you want to reach with the meetings, so that a certain amount of emails is only sent to a specific target to ensure better results in terms of sales completion, and the other is segmented for other campaigns to be carried out and it is easy to identify them at the time of doing so, or simply to discard them. Mailchimp integrates very well with Wordpress through a Mailchimp plug-in for web pages developed within the CMS service, so that it can be used to add contact information forms directly to the web page, in case of not resorting to emails as the main advertising method.
Richard Delgado | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Mailchimp
8.2
WYSIWYG email editor
ClickDimensions
5.3
Mailchimp
8.5
Dynamic content
ClickDimensions
4.2
Mailchimp
7.9
Ability to test dynamic content
ClickDimensions
4.6
Mailchimp
8.0
Landing pages
ClickDimensions
2.7
Mailchimp
7.8
A/B testing
ClickDimensions
4.9
Mailchimp
8.1
Mobile optimization
ClickDimensions
4.5
Mailchimp
8.5
Email deliverability reporting
ClickDimensions
2.7
Mailchimp
8.7
List management
ClickDimensions
4.0
Mailchimp
8.3
Triggered drip sequences
ClickDimensions
5.5
Mailchimp
8.0

Lead Management

ClickDimensions
3.7
Mailchimp
9.2
Lead nurturing
ClickDimensions
2.8
Mailchimp
6.7
Lead scoring and grading
ClickDimensions
4.6
Mailchimp
10.0
Data quality management
ClickDimensions
3.2
Mailchimp
10.0
Automated sales alerts and tasks
ClickDimensions
4.1
Mailchimp
10.0

Campaign Management

ClickDimensions
2.7
Mailchimp
10.0
Calendaring
ClickDimensions
4.1
Mailchimp
10.0
Event/webinar marketing
ClickDimensions
1.2
Mailchimp
10.0

Social Media Marketing

ClickDimensions
5.6
Mailchimp
10.0
Social sharing and campaigns
ClickDimensions
8.0
Mailchimp
10.0
Social profile integration
ClickDimensions
3.2
Mailchimp
10.0

Reporting & Analytics

ClickDimensions
2.9
Mailchimp
7.8
Dashboards
ClickDimensions
2.4
Mailchimp
7.7
Standard reports
ClickDimensions
2.4
Mailchimp
8.3
Custom reports
ClickDimensions
3.9
Mailchimp
7.3

Platform & Infrastructure

ClickDimensions
5.0
Mailchimp
8.3
API
ClickDimensions
1.2
Mailchimp
8.9
Role-based workflow & approvals
ClickDimensions
1.3
Mailchimp
10.0
Customizability
ClickDimensions
5.3
Mailchimp
6.1
Integration with Salesforce.com
ClickDimensions
7.0
Mailchimp
8.3
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Mailchimp
8.3
Integration with SugarCRM
ClickDimensions
8.0
Mailchimp
8.3

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Mailchimp

  • I love how Mailchimp provides me with a very modern and streamlined design for all my ad campaigns. Mailchimp allows me to add a variety of templates, as it allows me to add drag-and-drop templates and also allows me to place classic templates. The colors and designs of the templates are unmatched and outperform all types of competition.
  • The reports that Mailchimp offers me are really complete, despite the fact that the reports look very boring, I consider that they contain the information necessary to understand the performance generated by one or more advertising campaigns.
  • It has an excellent integration with social networks such as: Facebook, Instagram. Currently, we use Mailchimp with integration in these two social networks and we have had a great result as we have managed to expand the delivery of our campaigns.
Sasha Brito | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Mailchimp

  • One of the negative reviews that I must mention about MailChimp is the fact that the free trial it offers is quite limited. Currently this free trial does not allow users to create follow-up messages to contacts, this means that it is impossible for automated messages to be created that work through the actions of each client. I would like this free trial to be more complete and allow that function to be performed, as this would capture the attention of new users and allow them to fully test the platform.
  • On some occasions we have had problems with MailChimp's anti-spam system. When we send public campaigns through our social networks, sometimes we receive false accesses to our campaigns by bots or malicious people, which directly affects the impact or traffic that we can collect in a campaign. I wish I could have a better anti-spam system to protect me from this.
Carmen Rodriguez | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Mailchimp

Mailchimp 8.6
Based on 229 answers
I gave 9 out of 10 to Mailchimp because Mailchimp is one of the best platforms for basic to medium Email marketing business and as well as they provide the very best deliverability ratio than other platforms. Mailchimp's price is quite higher but their features are pretty good and very effective for email marketing business and for CRM as compare to their price plans.
Preet Chovatiya | TrustRadius Reviewer

Reliability and Availability

ClickDimensions

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Performance

ClickDimensions

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Mailchimp

As I mentioned earlier, Mailchimp is a great entry point for small businesses that are looking to target their customer and contact list with segmented email marketing. It is easy enough to use and the price is usually right for the return that is possible when used correctly. It is far better than Pardot, but, once you need more a more robust, enterprise email marketing tool, I tend to recommend HubSpot Marketing Hub.
Anonymous | TrustRadius Reviewer

Scalability

ClickDimensions

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Mailchimp

  • Grown our subscriber lists for emails and social media.
  • Increased donations, both regular and one-time gifts.
  • Allowed us to maintain a list of active and interested supporters. The emails that we get to send are exciting and inviting and our readers have high engagement rates.
  • Ability to send quarterly staff emails to keep us united as a team.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Mailchimp
8.5

Likelihood to Renew

ClickDimensions
9.0
Mailchimp
9.4

Usability

ClickDimensions
5.0
Mailchimp
8.6

Reliability and Availability

ClickDimensions
Mailchimp
10.0

Performance

ClickDimensions
Mailchimp
10.0

Support Rating

ClickDimensions
1.0
Mailchimp
10.0

Implementation Rating

ClickDimensions
Mailchimp
8.8

Scalability

ClickDimensions
Mailchimp
9.3

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