What users are saying about
34 Ratings
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Top Rated
2296 Ratings
34 Ratings
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Score 3.6 out of 100

Mailchimp

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Top Rated
2296 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • Mailchimp ranks higher in 6 feature sets: Email & Online Marketing, Lead Management, Campaign Management, Social Media Marketing, Reporting & Analytics, Platform & Infrastructure

Email & Online Marketing

3.7

ClickDimensions

37%
8.1

Mailchimp

81%
Mailchimp ranks higher in 9/9 features

WYSIWYG email editor

5.1
51%
8 Ratings
8.2
82%
380 Ratings

Dynamic content

3.7
37%
10 Ratings
7.8
78%
366 Ratings

Ability to test dynamic content

1.6
16%
10 Ratings
8.0
80%
354 Ratings

Landing pages

1.6
16%
10 Ratings
7.7
77%
283 Ratings

A/B testing

3.6
36%
10 Ratings
8.2
82%
314 Ratings

Mobile optimization

2.1
21%
10 Ratings
8.2
82%
378 Ratings

Email deliverability reporting

4.0
40%
18 Ratings
8.6
86%
617 Ratings

List management

5.6
56%
9 Ratings
8.1
81%
399 Ratings

Triggered drip sequences

6.1
61%
9 Ratings
7.8
78%
281 Ratings

Lead Management

4.7

ClickDimensions

47%
9.1

Mailchimp

91%
Mailchimp ranks higher in 3/4 features

Lead nurturing

6.8
68%
9 Ratings
6.3
63%
2 Ratings

Lead scoring and grading

5.0
50%
9 Ratings
10.0
100%
1 Rating

Data quality management

3.0
30%
8 Ratings
10.0
100%
1 Rating

Automated sales alerts and tasks

4.0
40%
7 Ratings
10.0
100%
1 Rating

Campaign Management

2.5

ClickDimensions

25%
10.0

Mailchimp

100%
Mailchimp ranks higher in 2/2 features

Calendaring

4.0
40%
5 Ratings
10.0
100%
1 Rating

Event/webinar marketing

1.0
10%
6 Ratings
10.0
100%
1 Rating

Social Media Marketing

5.5

ClickDimensions

55%
10.0

Mailchimp

100%
Mailchimp ranks higher in 2/2 features

Social sharing and campaigns

8.0
80%
3 Ratings
10.0
100%
2 Ratings

Social profile integration

3.1
31%
3 Ratings
10.0
100%
1 Rating

Reporting & Analytics

2.6

ClickDimensions

26%
7.7

Mailchimp

77%
Mailchimp ranks higher in 3/3 features

Dashboards

2.0
20%
9 Ratings
7.6
76%
62 Ratings

Standard reports

2.0
20%
9 Ratings
8.2
82%
394 Ratings

Custom reports

3.8
38%
7 Ratings
7.2
72%
40 Ratings

Platform & Infrastructure

4.4

ClickDimensions

44%
8.1

Mailchimp

81%
Mailchimp ranks higher in 6/6 features

API

1.0
10%
5 Ratings
8.8
88%
2 Ratings

Role-based workflow & approvals

1.0
10%
5 Ratings
10.0
100%
1 Rating

Customizability

2.5
25%
7 Ratings
5.6
56%
2 Ratings

Integration with Salesforce.com

7.0
70%
2 Ratings
8.1
81%
2 Ratings

Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings
8.1
81%
2 Ratings

Integration with SugarCRM

8.0
80%
2 Ratings
8.1
81%
2 Ratings

Attribute Ratings

  • ClickDimensions is rated higher in 1 area: Likelihood to Renew
  • Mailchimp is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

2.0

ClickDimensions

20%
10 Ratings
8.3

Mailchimp

83%
431 Ratings

Likelihood to Renew

9.0

ClickDimensions

90%
1 Rating
8.6

Mailchimp

86%
49 Ratings

Usability

5.0

ClickDimensions

50%
3 Ratings
8.5

Mailchimp

85%
320 Ratings

Availability

ClickDimensions

N/A
0 Ratings
10.0

Mailchimp

100%
8 Ratings

Performance

ClickDimensions

N/A
0 Ratings
10.0

Mailchimp

100%
10 Ratings

Support Rating

1.0

ClickDimensions

10%
4 Ratings
10.0

Mailchimp

100%
16 Ratings

Implementation Rating

ClickDimensions

N/A
0 Ratings
8.8

Mailchimp

88%
40 Ratings

Product Scalability

ClickDimensions

N/A
0 Ratings
9.3

Mailchimp

93%
4 Ratings

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Mailchimp

Creating email templates to reuse can be a daunting task, especially if you are not a developer or have strong front end experience. Mailchimp allowed us to get our templates up and running pretty quickly and we were able to preview how they rendered easily as well. Additionally, we have a small audience list but it changes pretty quickly, so we want to make sure we are sending to actual subscribed recipients to maintain a positive reputation score. Mailchimp allows us to stay on top of our recipient list quite easily. Highly recommend this tool, especially if you don't have a large team and you are just getting started with Email Marketing.
Paul Constantopolous | TrustRadius Reviewer

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Mailchimp

  • Mailchimp's interface is comfortable, we made it part of our daily work and handle every little aspect and tool which is quite useful.
  • Sending mass emails and reviewing the clients who have seen them, allows us to manage favorable content of our product and reach our potential clients, categorize the content, and speed up the work a lot.
  • One of the most important functions for our work team is the analysis and gathering of information to form reports with every detail that we study from our clients and evaluate the best options in our promotional campaigns.
Francisco Gomez | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Mailchimp

  • It would be great if the email template edit screen didn't save automatically.
  • It is possible to enhance various marketing forms such as a/b testing, social media emails, and so on.
  • The OTP might take a long time to arrive when asked for during the login process.
Anonymous | TrustRadius Reviewer

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per month

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp 8.6
Based on 49 answers
We've had Mailchimp for about ten years, I want to say. I started with the company about four years ago, and I don't see us ever diverting to another source. It's easy for us to use, and we have all our clients already built into the database. I imagine we'll use them for as long as we have the company.
Harrison Pershing | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Mailchimp

Mailchimp 8.5
Based on 320 answers
Mailchimp has made it easier to create and experiment with different landing pages and emails. I’ve also used Mailchimp to create new landing pages for products and services and AB testing has been so easy to find results. Lastly, its usability for testing emails is great and allows me to see dynamic elements.
Anonymous | TrustRadius Reviewer

Reliability and Availability

ClickDimensions

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Performance

ClickDimensions

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Mailchimp

Mailchimp 10.0
Based on 16 answers
Website tools were easy to use and understand so a novice can easily meet or exceed their client's expectations! Loved that we were able to totally customize so that the e-mail we created conveyed our client's overall messaging consistent with their branding! Client love that we can provide turnkey services to support their sales and marketing teams!
Valie Robbins | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Mailchimp

Mailchimp provides a variety of email templates but the problem in most cases is it doesn't fit our requirements. You need HTML and CSS knowledge to update the template. It supports only the English language, it should provide the template in other languages like Spanish or French, etc. Its interface is not very aesthetic that needs to improve. Campaign creation takes time because of the clumsy interface provided by Mailchimp.
Farhan Ahmad | TrustRadius Reviewer

Scalability

ClickDimensions

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Mailchimp

  • The free version of Mailchimp has a great ROI. There isn't any up-front cost and you can do so much with this version.
  • The analytics and statistics for the reporting are a great way to see if what you're doing is working for your business.
Paige Gregorzek | TrustRadius Reviewer

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