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ClickDimensions vs. Intuit Mailchimp vs. Pega Customer Decision Hub

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ClickDimensions

    Score8.5 out of 10
    N/AClickDimensions is an email marketing and marketing automation platform for Microsoft Dynamics CRM. Features include email marketing, web tracking, lead scoring, social discovery, campaign tracking, and form capture.N/A

    Intuit Mailchimp

    Score8.4 out of 10
    N/AMailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions.

    $0

    per month

    Pega Customer Decision Hub

    Score7.4 out of 10
    N/APega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

    $97

    Per User Per Month

    Pricing
    ClickDimensionsIntuit MailchimpPega Customer Decision Hub
    Editions & Modules
    No answers on this topic
    Free
    $0
    Essentials
    starts at $13
    per month
    Standard
    starts at $20
    per month
    Premium
    starts at $350
    per month
    Case Management
    $97.00
    Per User Per Month
    Unified Messaging
    $145.00
    Per User Per Month
    Enterprise
    $165.00
    Per User Per Month
    Digital Customer Engagement
    $260.00
    Per User Per Month
    Offerings
    Pricing Offerings
    ClickDimensionsIntuit MailchimpPega Customer Decision Hub
    Free Trial
    NoYesNo
    Free/Freemium Version
    NoYesNo
    Premium Consulting/Integration Services
    NoYesNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    Community Pulse
    ClickDimensionsIntuit MailchimpPega Customer Decision Hub
    Considered Multiple Products
    ClickDimensions
    Chose ClickDimensions
    Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of …
    Incentivized
    Intuit
    Chose Intuit Mailchimp
    Mailchimp is much easier to configure than ClickDimensions. Also, ClickDimensions pricing is extremely expensive compared to Mailchimp.
    Incentivized
    Chose Intuit Mailchimp
    I have used both software on different clients. Although CD works fine, its integration tends to fail and to generate unexpected errors on WordPress sites; [especially] on forms. [The] situation that I have never experienced with Mailchimp. As well, the user interface is easier …
    Incentivized
    Pegasystems
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    251 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    91%
    Delivers good value for the price
    244 Answers
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    89%
    Happy with the feature set
    255 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    91%
    Lived up to sales and marketing promises
    215 Answers
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    94%
    Implementation went as expected
    247 Answers
    No answers on this topic
    Features
    ClickDimensionsIntuit MailchimpPega Customer Decision Hub
    Email & Online Marketing
    Comparison of Email & Online Marketing features of ClickDimensions and Intuit Mailchimp and Pega Customer Decision Hub
    Feature
    ClickDimensions
    3.9
    10 Ratings
    66% below category average
    Intuit Mailchimp
    8.1
    585 Ratings
    4% above category average
    Pega Customer Decision Hub
    -
    Ratings
    WYSIWYG email editor5.38 Ratings8.1537 Ratings00 Ratings
    Dynamic content4.010 Ratings8.1519 Ratings00 Ratings
    Ability to test dynamic content1.410 Ratings8.2499 Ratings00 Ratings
    Landing pages1.710 Ratings8.3404 Ratings00 Ratings
    A/B testing3.710 Ratings7.7434 Ratings00 Ratings
    Mobile optimization1.710 Ratings7.9535 Ratings00 Ratings
    Email deliverability reporting4.610 Ratings8.8568 Ratings00 Ratings
    List management6.09 Ratings8.1564 Ratings00 Ratings
    Triggered drip sequences6.39 Ratings7.7385 Ratings00 Ratings
    Lead Management
    Comparison of Lead Management features of ClickDimensions and Intuit Mailchimp and Pega Customer Decision Hub
    Feature
    ClickDimensions
    4.7
    10 Ratings
    51% below category average
    Intuit Mailchimp
    8.9
    75 Ratings
    11% above category average
    Pega Customer Decision Hub
    -
    Ratings
    Lead nurturing automation7.09 Ratings7.465 Ratings00 Ratings
    Lead scoring and grading5.09 Ratings10.01 Ratings00 Ratings
    Data quality management3.08 Ratings8.372 Ratings00 Ratings
    Automated sales alerts and tasks4.07 Ratings10.01 Ratings00 Ratings
    Campaign Management
    Comparison of Campaign Management features of ClickDimensions and Intuit Mailchimp and Pega Customer Decision Hub
    Feature
    ClickDimensions
    2.5
    7 Ratings
    101% below category average
    Intuit Mailchimp
    7.9
    126 Ratings
    4% above category average
    Pega Customer Decision Hub
    -
    Ratings
    Calendaring4.05 Ratings7.448 Ratings00 Ratings
    Event/webinar marketing1.06 Ratings8.4112 Ratings00 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of ClickDimensions and Intuit Mailchimp and Pega Customer Decision Hub
    Feature
    ClickDimensions
    5.5
    3 Ratings
    31% below category average
    Intuit Mailchimp
    8.2
    124 Ratings
    8% above category average
    Pega Customer Decision Hub
    -
    Ratings
    Social sharing and campaigns8.03 Ratings8.3116 Ratings00 Ratings
    Social profile integration3.13 Ratings8.2107 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of ClickDimensions and Intuit Mailchimp and Pega Customer Decision Hub
    Feature
    ClickDimensions
    2.6
    9 Ratings
    97% below category average
    Intuit Mailchimp
    8.3
    565 Ratings
    10% above category average
    Pega Customer Decision Hub
    -
    Ratings
    Dashboards2.09 Ratings8.6229 Ratings00 Ratings
    Standard reports2.09 Ratings8.6560 Ratings00 Ratings
    Custom reports3.87 Ratings7.9130 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of ClickDimensions and Intuit Mailchimp and Pega Customer Decision Hub
    Feature
    ClickDimensions
    4.4
    10 Ratings
    54% below category average
    Intuit Mailchimp
    7.9
    132 Ratings
    4% above category average
    Pega Customer Decision Hub
    -
    Ratings
    API1.05 Ratings7.9107 Ratings00 Ratings
    Role-based workflow & approvals1.05 Ratings8.470 Ratings00 Ratings
    Customizability2.07 Ratings5.62 Ratings00 Ratings
    Integration with Salesforce.com7.02 Ratings8.654 Ratings00 Ratings
    Integration with Microsoft Dynamics CRM7.310 Ratings8.647 Ratings00 Ratings
    Integration with SugarCRM8.02 Ratings8.12 Ratings00 Ratings
    Third-party software integrations00 Ratings7.9109 Ratings00 Ratings
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    ClickDimensionsIntuit MailchimpPega Customer Decision Hub
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    Score9.1 out of 10
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    User Ratings
    ClickDimensionsIntuit MailchimpPega Customer Decision Hub
    Likelihood to Recommend
    2.0
    (10 ratings)
    8.7
    (608 ratings)
    8.3
    (9 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    10.0
    (55 ratings)
    -
    (0 ratings)
    Usability
    5.0
    (3 ratings)
    8.5
    (477 ratings)
    -
    (0 ratings)
    Availability
    -
    (0 ratings)
    9.5
    (6 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    8.9
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    1.0
    (2 ratings)
    8.8
    (20 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (22 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    8.0
    (4 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    9.5
    (6 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    ClickDimensionsIntuit MailchimpPega Customer Decision Hub
    Likelihood to Recommend
    ClickDimensions
    ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
    Incentivized
    Read full review
    Intuit
    Mailchimp is fairly easy to onboard, even for those who would consider themselves less technologically inclined. It can be as simple as plug-and-play for simpler campaigns or scale up as needed. It also makes it easy to build, send out for internal review and feedback, and track all the needed changes.
    Incentivized
    Read full review
    Pegasystems
    PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements: 1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues. 3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
    Incentivized
    Read full review
    Pros
    ClickDimensions
    • The nurture campaign builder was great. Easy to use and to follow along with.
    • The drop and drag editor was easy to use and you could start using it with no training.
    • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
    Incentivized
    Read full review
    Intuit
    • Mailchimp allows you to manage your mailing list really well. You can subscribe people, unsubscribe people manage the mailing list directly into segments, and what not.
    • Mailchimp has features where you can create campaigns based on your mailing lists and send out newsletters to your subscribers based on a multitude of parameters that you can setup. Such as send email daily, weekly, monthly and they also have event based mails that you can send out.
    • Mailchimp also has a feature where you can design your emails. The look and aesthetics are very important when sending emails to your subscribers and all those needs are addressed here.
    Incentivized
    Read full review
    Pegasystems
    • Ability to design custom integrated campaigns
    • Analytics to provide key insights and ability to tune your campaign accordingly
    • Ability to design agent workflows
    Incentivized
    Read full review
    Cons
    ClickDimensions
    • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
    • Managing customer preferences and subscriptions felt extremely convoluted
    • Interfaces generally not intuitive
    • Reporting was not in the class of competitors
    • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
    Incentivized
    Read full review
    Intuit
    • The pricing tiers do scale quickly so if you have a free newsletter it may get expensive
    • The pricing is based on total emails so if you have users who you only email rarely it might not make sense to use Intuit Mailchimp
    • Customer support can be a bit lacking at times and their docs aren't always the best
    Read full review
    Pegasystems
    • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
    • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
    • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
    Incentivized
    Read full review
    Likelihood to Renew
    ClickDimensions
    I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
    Incentivized
    Read full review
    Intuit
    We've had Mailchimp for about ten years, I want to say. I started with the company about four years ago, and I don't see us ever diverting to another source. It's easy for us to use, and we have all our clients already built into the database. I imagine we'll use them for as long as we have the company.
    Incentivized
    Read full review
    Pegasystems
    No answers on this topic
    Usability
    ClickDimensions
    I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
    Read full review
    Intuit
    It is easy, but some things you need to learn from their resources. Mailchimp is one of the most popular email marketing platforms because it combines email marketing, automation, audience management, and analytics into a single tool that's easy to use and scale. Simple solutions and drag-and-drop edits make it easy.
    Incentivized
    Read full review
    Pegasystems
    No answers on this topic
    Reliability and Availability
    ClickDimensions
    No answers on this topic
    Intuit
    I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
    Incentivized
    Read full review
    Pegasystems
    No answers on this topic
    Performance
    ClickDimensions
    No answers on this topic
    Intuit
    I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
    Incentivized
    Read full review
    Pegasystems
    No answers on this topic
    Support Rating
    ClickDimensions
    You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
    Read full review
    Intuit
    Website tools were easy to use and understand so a novice can easily meet or exceed their client's expectations! Loved that we were able to totally customize so that the e-mail we created conveyed our client's overall messaging consistent with their branding! Client love that we can provide turnkey services to support their sales and marketing teams!
    Incentivized
    Read full review
    Pegasystems
    No answers on this topic
    Implementation Rating
    ClickDimensions
    No answers on this topic
    Intuit
    It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
    Incentivized
    Read full review
    Pegasystems
    No answers on this topic
    Alternatives Considered
    ClickDimensions
    Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
    Incentivized
    Read full review
    Intuit
    I used Intuit Mailchimp, and I would say other software I used is equally good and competes with Intuit Mailchimp. Well, Intuit Mailchimp's reporting is better, and ActiveCampaign has more affordable pricing, so in the end, it all comes to what you need. What we needed was available in cheaper price in other software as well. But I would definitely say Intuit Mailchimp has its own advantages too.
    Incentivized
    Read full review
    Pegasystems
    I explained in detail in previous questions.
    Read full review
    Scalability
    ClickDimensions
    No answers on this topic
    Intuit
    Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now. If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
    Incentivized
    Read full review
    Pegasystems
    No answers on this topic
    Return on Investment
    ClickDimensions
    • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
    • Lead scoring helps develop more qualified leads.
    Incentivized
    Read full review
    Intuit
    • One of my retail web store clients was sending out email specials and notices about once a month. After clicking the send button, we would watch Google Analytics and the current site users would light up immediately. Often, the current site visitors would pop up to 20, 30 or more after the email was sent. On a normal day, seeing 1 or 2 online users would be OK.
    • Pretty much in all cases, we could see an uptick in positive activity after sending out a Intuit Mailchimp email to a list.
    Incentivized
    Read full review
    Pegasystems
    • Cost savings on print marketing and email due to better targeting
    • More timely campaigns to reach customers at the right time
    Incentivized
    Read full review
    ScreenShots

    ClickDimensions Screenshots

    Screenshot of Create email templates inside Dynamics CRM with our drag and drop email editorScreenshot of Collect contact and lead data through web forms and landing pagesScreenshot of Build multi-channel, automated campaigns using an easy drag and drop interfaceScreenshot of View your marketing performance at a glance right inside DynamicsScreenshot of Use reporting to accurately measure your sales and marketing campaigns

    Intuit Mailchimp Screenshots

    Screenshot of Mailchimp's advanced analytics and reporting tools. These are used to monitor trends, track performance, and get actionable insights that help users to create better campaigns and drive customer engagement.Screenshot of Mailchimp's precise audience segmentation. Its AI simplifies the workflow by generating complex customer segments for highly personalized campaigns.Screenshot of omnichannel marketing. Campaigns can be built across multiple channels, and then managed from one convenient place.Screenshot of marketing automations with the Customer Journey Builder. This is used to reach the right people with the right message at exactly the right time, which helps to drive more repeat business, increase customer retention, and see more orders.Screenshot of Mailchimp's SMS marketing. SMS can be integrated into email, automations, and social campaigns.Screenshot of Mailchimp's AI, used to deliver relevant content faster. It can generate professionally written, on-brand marketing emails with the press of a button. The user only needs to review, edit, and send.

    Pega Customer Decision Hub Screenshots

    Product screenshot