What users are saying about
2 Ratings
Top Rated
193 Ratings
2 Ratings
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Score 8 out of 100
Top Rated
193 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration
  • Google Voice ranks higher in 1 feature set: Mobile apps

Cloud PBX

10.0

CloudCall

100%
7.5

Google Voice

75%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
8.4
84%
23 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
7.2
72%
26 Ratings

User templates

10.0
100%
1 Rating
6.4
64%
18 Ratings

Call reports

10.0
100%
1 Rating
7.2
72%
42 Ratings

Directory of employee names

10.0
100%
1 Rating
8.3
83%
24 Ratings

Call Management

9.6

CloudCall

96%
8.0

Google Voice

80%
CloudCall ranks higher in 5/5 features

Answering rules

10.0
100%
1 Rating
7.0
70%
43 Ratings

Call recording

10.0
100%
1 Rating
8.6
86%
50 Ratings

Call park

9.0
90%
1 Rating
7.3
73%
22 Ratings

Call screening

10.0
100%
1 Rating
8.3
83%
59 Ratings

Message alerts

9.0
90%
1 Rating
8.9
89%
61 Ratings

VoIP system collaboration

9.0

CloudCall

90%
8.4

Google Voice

84%
Google Voice ranks higher in 3/4 features

Audio conferencing

8.0
80%
1 Rating
8.9
89%
37 Ratings

Instant messaging

10.0
100%
1 Rating
9.3
93%
26 Ratings

Video conferencing

N/A
0 Ratings
7.9
79%
20 Ratings

Video screen sharing

N/A
0 Ratings
7.4
74%
13 Ratings

Mobile apps

7.0

CloudCall

70%
9.0

Google Voice

90%
Google Voice ranks higher in 2/2 features

Mobile app for iOS

7.0
70%
1 Rating
9.1
91%
42 Ratings

Mobile app for Android

N/A
0 Ratings
8.9
89%
48 Ratings

Attribute Ratings

  • CloudCall is rated higher in 1 area: Support Rating
  • Google Voice is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
8.8

Google Voice

88%
69 Ratings

Likelihood to Renew

CloudCall

N/A
0 Ratings
9.3

Google Voice

93%
7 Ratings

Usability

CloudCall

N/A
0 Ratings
9.0

Google Voice

90%
9 Ratings

Support Rating

10.0

CloudCall

100%
2 Ratings
6.9

Google Voice

69%
69 Ratings

Implementation Rating

CloudCall

N/A
0 Ratings
10.0

Google Voice

100%
4 Ratings

Contract Terms and Pricing Model

CloudCall

N/A
0 Ratings
7.0

Google Voice

70%
1 Rating

Professional Services

CloudCall

N/A
0 Ratings
7.0

Google Voice

70%
1 Rating

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Google Voice

[Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.
Anonymous | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Google Voice

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Anonymous | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Google Voice

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Ben Caplan | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CloudCall Editions & Modules

Additional Pricing Details

Google Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per user/per month

Google Voice Editions & Modules

Edition
Starter$101
Standard$201
Premier$301
  1. per user/per month
Additional Pricing Details

Likelihood to Renew

CloudCall

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.3
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Karrie Newton | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.0
Based on 9 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Rob Gokee | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Google Voice

Google Voice 6.9
Based on 69 answers
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
Anonymous | TrustRadius Reviewer

Implementation Rating

CloudCall

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 10.0
Based on 4 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Google Voice

The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

CloudCall

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 7.0
Based on 1 answer
Google Voice should be also be use to those who have difficulty in speaking English.So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal.The private data need to be in control much more securely and safely.
Arkadip Kundu | TrustRadius Reviewer

Professional Services

CloudCall

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 7.0
Based on 1 answer
It help to connect with the products that we use as a part.We need to get in touch with our professional world.It is like a tool that helps us to get in touch with everything from A to Z in our professional careers.So we need to be in touch with everything as linearly as the jpb can be done.
Arkadip Kundu | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Google Voice

  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Sam Shearin | TrustRadius Reviewer

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