CloudCall vs Google Voice | TrustRadius

What users are saying about

Score 8 out of 10

Based on 2 reviews and ratings

Score 8.6 out of 10

Based on 176 reviews and ratings

Feature Rating Comparison

CloudCall

Google Voice

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

CloudCall

Google Voice

Answering rules

Call recording

Call park

Call screening

Message alerts

CloudCall

Google Voice

Audio conferencing

Instant messaging

Video conferencing

Video screen sharing

CloudCall

Google Voice

Mobile app for iOS

Mobile app for Android

Pros

Innovation- has technology that a lot of competitors don't
customer service and support

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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Google Voice has been great for setting up additional phone lines and numbers.
The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

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Verified User

Manager in Marketing

Internet Company, 1-10 employees

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Cons

The service on their app is not the best
The texting platform can always improve

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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I think there is room to improve with regards to call forwarding.
I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.

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Risk Manager, and Insurance Agent

Hummel and Plum Insurance Agency Inc.Insurance, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Google Voice 9.2

Based on 7 answers

It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice

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Independent Engineer Consultant

ECO-IT Networking Inc.Computer Networking, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

Google Voice 8.9

Based on 8 answers

I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.

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Podcast Producer & Audio Mixer

Rob Gokee MusicEntertainment, 1-10 employees

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Support Rating

CloudCall 10.0

Based on 1 answer

Customer support is always responsive and timely.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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Google Voice 7.1

Based on 38 answers

I give them a 6/10 because while they are well-intentioned and answer the phone if you have complex technical issues or questions they may not be able to help you. To be fair this may have just been my experience, but IMHO I think google should choose a new company for their tech support or start doing it themselves.

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Chief Technology Officer

Infinite RecoveryHospital & Health Care, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Google Voice 9.9

Based on 2 answers

It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype

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Policy Issuance

Stateside UnderwritingInsurance, 11-50 employees

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Alternatives Considered

CloudCall is much better and easier functionality with more options.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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I use Google Voice personally and it works great with my Google account. At work, I have a RingCentral account and while it might have more features, I find it more cumbersome to use. The app isn't as polished. The voicemail transcription is pretty good, but not as smooth. Overall, RingCentral works fine, but I wouldn't choose it given the option.

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Verified User

Analyst in Marketing

Internet Company, 11-50 employees

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Return on Investment

Call recordings have become useful in our business
Notes autolog in bullhorn

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

Google Voice has saved us a lot of time in regards to overall productivity.
Google Voice allows us to operate at a greater scale than without it.
Google voice allows us to track which advertisements are working best.
Google Voice allows us to spend less time listening to voicemails.

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Justin McClelland

Real Estate Tax Analyst/Software Developer

SchwapsComputer Software, 1-10 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

CloudCall

Google Voice

CloudCall

Google Voice

CloudCall

Google Voice

CloudCall

Google Voice

CloudCall

Google Voice

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