What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
Top Rated
193 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 193 reviews and ratings
Feature Set Ratings
- CloudCall ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration
- Google Voice ranks higher in 1 feature set: Mobile apps
Cloud PBX
10.0
CloudCall
100%
7.5
Google Voice
75%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating
8.4
84%
23 Ratings
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating
7.2
72%
26 Ratings
User templates
10.0
100%
1 Rating
6.4
64%
18 Ratings
Call reports
10.0
100%
1 Rating
7.2
72%
42 Ratings
Directory of employee names
10.0
100%
1 Rating
8.3
83%
24 Ratings
Call Management
9.6
CloudCall
96%
8.0
Google Voice
80%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Answering rules
10.0
100%
1 Rating
7.0
70%
43 Ratings
Call recording
10.0
100%
1 Rating
8.6
86%
50 Ratings
Call park
9.0
90%
1 Rating
7.3
73%
22 Ratings
Call screening
10.0
100%
1 Rating
8.3
83%
59 Ratings
Message alerts
9.0
90%
1 Rating
8.9
89%
61 Ratings
VoIP system collaboration
9.0
CloudCall
90%
8.4
Google Voice
84%
Google Voice ranks higher in 3/4 features
Google Voice ranks higher in 3/4 features
Audio conferencing
8.0
80%
1 Rating
8.9
89%
37 Ratings
Instant messaging
10.0
100%
1 Rating
9.3
93%
26 Ratings
Video conferencing
N/A
0 Ratings
7.9
79%
20 Ratings
Video screen sharing
N/A
0 Ratings
7.4
74%
13 Ratings
Mobile apps
7.0
CloudCall
70%
9.0
Google Voice
90%
Google Voice ranks higher in 2/2 features
Google Voice ranks higher in 2/2 features
Mobile app for iOS
7.0
70%
1 Rating
9.1
91%
42 Ratings
Mobile app for Android
N/A
0 Ratings
8.9
89%
48 Ratings
Attribute Ratings
- CloudCall is rated higher in 1 area: Support Rating
- Google Voice is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating
8.8
Google Voice
88%
69 Ratings
Likelihood to Renew
CloudCall
N/A
0 Ratings
9.3
Google Voice
93%
7 Ratings
Usability
CloudCall
N/A
0 Ratings
9.0
Google Voice
90%
9 Ratings
Support Rating
10.0
CloudCall
100%
2 Ratings
6.9
Google Voice
69%
69 Ratings
Implementation Rating
CloudCall
N/A
0 Ratings
10.0
Google Voice
100%
4 Ratings
Contract Terms and Pricing Model
CloudCall
N/A
0 Ratings
7.0
Google Voice
70%
1 Rating
Professional Services
CloudCall
N/A
0 Ratings
7.0
Google Voice
70%
1 Rating
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesGoogle Voice
[Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.

Verified User
Manager in Research & Development
Market Research Company, 11-50 employeesPros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesGoogle Voice
- Google Voice has been great for setting up additional phone lines and numbers.
- The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
- Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

Verified User
Manager in Marketing
Internet Company, 1-10 employeesCons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesGoogle Voice
- I think there is room to improve with regards to call forwarding.
- I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
- when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Risk Manager, and Insurance Agent
Hummel and Plum Insurance Agency Inc.Insurance, 11-50 employees
Pricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—CloudCall Editions & Modules
—
Additional Pricing Details
—Google Voice
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user/per month
Google Voice Editions & Modules
Edition
Starter | $101 |
---|---|
Standard | $201 |
Premier | $301 |
- per user/per month
Additional Pricing Details
—Likelihood to Renew
CloudCall
No score
No answers yet
No answers on this topic
Google Voice
Google Voice 9.3
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Independent Engineer Consultant
ECO-IT Networking Inc.Computer Networking, 11-50 employees
Usability
CloudCall
No score
No answers yet
No answers on this topic
Google Voice
Google Voice 9.0
Based on 9 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Podcast Producer & Audio Mixer
Rob Gokee MusicEntertainment, 1-10 employees
Support Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesGoogle Voice
Google Voice 6.9
Based on 69 answers
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.

Verified User
Administrative Assistant in Other
Events Services Company, 51-200 employeesImplementation Rating
CloudCall
No score
No answers yet
No answers on this topic
Google Voice
Google Voice 10.0
Based on 4 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Policy Issuance
Stateside UnderwritingInsurance, 11-50 employees
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesGoogle Voice
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.

Verified User
Engineer in Research & Development
Research Company, 11-50 employeesContract Terms and Pricing Model
CloudCall
No score
No answers yet
No answers on this topic
Google Voice
Google Voice 7.0
Based on 1 answer
Google Voice should be also be use to those who have difficulty in speaking English.So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal.The private data need to be in control much more securely and safely.
Doing a BootCamp
DigitalSherpa.AIComputer Software, 1-10 employees
Professional Services
CloudCall
No score
No answers yet
No answers on this topic
Google Voice
Google Voice 7.0
Based on 1 answer
It help to connect with the products that we use as a part.We need to get in touch with our professional world.It is like a tool that helps us to get in touch with everything from A to Z in our professional careers.So we need to be in touch with everything as linearly as the jpb can be done.
Doing a BootCamp
DigitalSherpa.AIComputer Software, 1-10 employees
Return on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesGoogle Voice
- Cost for Google Voice is stellar, starting at $10/mo per user.
- While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
- Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
- The cell phone app is reliable and easy to deploy.
Chief Technology Officer
Infinite RecoveryHospital & Health Care, 51-200 employees