Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudCall
Score 9.3 out of 10
N/A
CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).
$15
per month per user
Webex Calling
Score 8.4 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$11.95
per month per user
Pricing
CloudCallWebex Calling
Editions & Modules
Pro Edition
$15
per month per user
Advanced Edition
$25
per month per user
Basic Plan
$0.00
user/month
Cisco Unified Communications Manager
$0
Call Plan
$17.00
user/month
Call + Meet Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
CloudCallWebex Calling
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeRequiredOptional
Additional Details
More Pricing Information
Community Pulse
CloudCallWebex Calling
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CloudCallWebex Calling
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudCall
8.3
3 Ratings
1% above category average
Webex Calling
8.1
143 Ratings
1% below category average
Hosted PBX8.03 Ratings8.1106 Ratings
Multi-level Interactive Voice Response (IVR)8.03 Ratings7.9106 Ratings
User templates9.02 Ratings00 Ratings
Call reports9.03 Ratings00 Ratings
Directory of employee names7.53 Ratings8.5135 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudCall
8.3
3 Ratings
2% below category average
Webex Calling
7.0
148 Ratings
15% below category average
Answering rules9.03 Ratings8.3132 Ratings
Call recording9.53 Ratings8.6126 Ratings
Call park7.53 Ratings8.5120 Ratings
Call screening7.53 Ratings8.3114 Ratings
Message alerts8.03 Ratings8.4127 Ratings
Business SMS/External Messaging00 Ratings3.61 Ratings
Online Fax00 Ratings4.51 Ratings
Voicemail Transcription00 Ratings5.83 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudCall
7.5
3 Ratings
10% below category average
Webex Calling
-
Ratings
Video conferencing7.52 Ratings00 Ratings
Audio conferencing8.03 Ratings00 Ratings
Video screen sharing7.01 Ratings00 Ratings
Instant messaging7.53 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CloudCall
8.8
3 Ratings
6% above category average
Webex Calling
8.4
143 Ratings
2% below category average
Mobile app for iOS8.53 Ratings8.2127 Ratings
Mobile app for Android9.01 Ratings8.6115 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
CloudCall
-
Ratings
Webex Calling
7.8
5 Ratings
3% below category average
High quality audio00 Ratings8.05 Ratings
High quality video00 Ratings7.65 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
CloudCall
-
Ratings
Webex Calling
7.8
5 Ratings
2% below category average
Desktop sharing00 Ratings7.85 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
CloudCall
-
Ratings
Webex Calling
7.1
5 Ratings
11% below category average
Calendar integration00 Ratings7.65 Ratings
Meeting initiation00 Ratings6.55 Ratings
Record meetings / events00 Ratings7.35 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
CloudCall
-
Ratings
Webex Calling
8.2
2 Ratings
7% above category average
Live chat00 Ratings8.22 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
CloudCall
-
Ratings
Webex Calling
8.0
4 Ratings
6% above category average
User authentication00 Ratings8.04 Ratings
Participant roles & permissions00 Ratings8.04 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
CloudCall
-
Ratings
Webex Calling
7.0
5 Ratings
6% below category average
Centralized communications management00 Ratings7.74 Ratings
Team messaging00 Ratings6.75 Ratings
Team document sharing00 Ratings6.45 Ratings
Call and meeting analytics00 Ratings7.15 Ratings
Best Alternatives
CloudCallWebex Calling
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudCallWebex Calling
Likelihood to Recommend
8.5
(3 ratings)
7.9
(161 ratings)
Likelihood to Renew
-
(0 ratings)
9.8
(2 ratings)
Usability
-
(0 ratings)
9.1
(4 ratings)
Support Rating
10.0
(1 ratings)
8.6
(3 ratings)
User Testimonials
CloudCallWebex Calling
Likelihood to Recommend
CloudCall
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Read full review
Cisco
The audio is very clear, but when the two devices are close, there is considerable noise. Also the calling is quite expensive considering that there are countless free tools available which provide the same features. Call recording is an add on so there you need to think about whether it's worth purchasing or not. Also that it can be used on multiple devices with the app makes things easier. For small scale corporates and teams it's all good, but with respect to its competitors bringing so much on plate and that too for free, I rate it 6/10.
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Pros
CloudCall
  • Recording
  • Log management
  • IVR
Read full review
Cisco
  • For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software.
Read full review
Cons
CloudCall
  • The service on their app is not the best
  • The texting platform can always improve
Read full review
Cisco
  • It might be that we didn't have this package, but transcription capabilities were not included.
  • Sometimes, using Webex Calling would make my computer and other programs run slow
  • If screens were being shared, it required a lot of bandwidth and sometimes froze or glitched.
Read full review
Likelihood to Renew
CloudCall
No answers on this topic
Cisco
because have been using it and its easy to configure and manage
Read full review
Usability
CloudCall
No answers on this topic
Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
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Support Rating
CloudCall
Customer support is always responsive and timely.
Read full review
Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
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Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.
Read full review
Cisco
The differences between both software can be marginal in some aspects,
but for the campaign in a proffessional level it was a clear win to
Webex due the quality and security of the platform, being a Cisco
product has more impact on the final decision, and in the end the
overall experience has been great, having used Twilio in the past, that
last part is my personal opinion.
Read full review
Return on Investment
CloudCall
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
Read full review
Cisco
  • I don't make decisions on ROI, but Webex Calling is used quite widely in the organization.
  • The ease of calling definitely makes it easy to coordinate across teams and geographies.
  • Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling.
Read full review
ScreenShots

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when  CloudCall integrates with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of