Clover vs. Neutron Integrated System vs. Podium

Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.

Incentivized

The way we use Podium is that when the customer agrees to purchase a vehicle and is waiting to go into the finance office for paperwork (which can be anywhere from a 10-60 minute wait), the salesperson sends the review invite while sitting with them. The customer is more likely to write a review during some downtime, while they are excited about their new purchase, and happy with the salesperson who has been serving them.

Incentivized

• Clover has an excellent POS system with several add-on pieces of equipment available. Many many features to fit all business needs
• Very easy to use, and even has an online login where you can edit inventory and settings, as well as get real time reports
• Inventory control, offline mode, and customer information storage are also wonderful tools to help you keep up with your business
• Reports! The reports are great!!

Incentivized

• Maintains conversations indefinitely, so we are able to go back to confirm details from conversations.
• Provides the ability for our company to have a 'team' messaging platform where we can communicate with one another via single person to a single person, groups where we can add/subtract members of the group... this is invaluable to our organization.
• Until today(!), we could 'share' or forward a message to one another; oddly, that feature disappeared just today, so I'm hoping it's a glitch!

• Focus functionality on retail use and not broad based with focus on food services
• Build a turn table into the countertop unit so both the employee and customer can use the tablet
• Offer color choices in units (white is not always friendly with long term use)

Incentivized

• Account manager communications: I had been asking my Podium account manager for integration with our CRM tool for over 8 months before my account manager fell silent. After another 6 months, I proactively reached out only to find out that the integration had been in Beta for months and 8 other companies had already integrated. It was frustrating that my account manager did not remember a key request and make the Beta available to me the minute that it was open.

Incentivized

Again, Podium has been so wonderful in the year and a half we have been using it, we are able to integrate it with our CRM and use alot of the available features. The most helpful has been getting TONS of reviews on MULTIPLE sites through Podium!

Incentivized

There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.

Incentivized

While giving our clients the ability to leave a review was there, we had much worse results and got fewer reviews through the Podium portal than we did by sending our clients simple email requests, or simply having our service staff ask for a review while still on the clients' job sites.

We haven't had any outages or issues whenever we need it over the last few years of use

Incentivized

It moves quickly and has no issues with delays. Performance is good as it is a web-based tool

Incentivized

We didn't have any significant complaints about their support. As we transitioned out of BluePay to a new provider that partnered with our new CRM, they were able to help with that transition. However, it was a little slower than we'd have liked.

Incentivized

I have to send an email to get information. They have a chat system but I end up having to go through my rep for account questions. It was a little frustrating to not have a direct phone number to call with questions. I would like to see a helpline added.

Incentivized

We only had a hard time getting our technicians to remember to send the review invites.

Incentivized

We initially chose BluePay because they had purchased the company that we used for our online payment processing and sales applications. To remain with our previous provider would have required costly updates but BluePay was fully integrated and allowed for a very smooth transition with little to no disruption for our employees or customers. After making the switch, we were so glad that we did. Our account rep has been so helpful and responsive, even going to the level of creating and scheduling custom reports to allow our users to do their jobs more easily and efficiently. We've also been pleased to see our overall fees/interchange go down from what we were charged by our previous providers. Overall, we have been very pleased with the service and services provided.

Incentivized

To be completely candid, I have not used another review software other than Podium. I've worked here for just over 2 years, and our company had just started using Podium. Podium has been useful and successful for our team; therefore, there has not been any reason for me to search for a new company. We are happy with Podium

Incentivized

Its easy to scale to different departments as needed. We initially began using it to solve one problem and as new features became available it was easy to scale this and include other departments who could benefit from its tools

Incentivized

• The system usually never has any technical problems.
• A few times, Clover servers have gone down, in which case, you are unable to do any transaction.
• The system is easy and fast so our customers don't have to wait long for payment.

Incentivized

• I am glad there are card readers now, sales team members too often try to just send a request instead of taking payment onsite.
• It's made capturing messaging leads much easier.
• It's worth the cost but if it did a few more things it would be worth a lot more to us. Document signatures, surveying after jobs, even geotagging of photos/reviews for SEO