What users are saying about
8 Ratings
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Top Rated
548 Ratings
8 Ratings
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Score 7.6 out of 100

Hootsuite

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Top Rated
548 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Commun.it

For a small business or individual Commun.it could be used to quickly and efficiently grow an audience. Using the featured hashtag functionality in particular means that, instead of wading through various searches on Twitter, all the information is at your finger-tips and you can act on it accordingly. I think it would have benefits for businesses of multiple sizes however a smaller business might find the price-point prohibitive.
Adeline Garman BA (Hons) DipM MCIM | TrustRadius Reviewer

Hootsuite

The Hootsuite free version is great for small businesses that do not need extremely detailed tracking. It can easily publish content across multiple social media formats. I have not had any issues in content failing to publish because of software error. The at-a-glance analytics provides a lot of information when targeted a specific age range or the time when subscribers are online. It has worked well for my private business.
Trish Lofton | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Commun.it
6.1
Hootsuite
7.0
Boolean keyword searches
Commun.it
6.9
Hootsuite
6.9
Filtering out noise/spam
Commun.it
7.0
Hootsuite
6.1
Sentiment analysis
Commun.it
5.4
Hootsuite
6.6
Broad channel coverage
Commun.it
5.0
Hootsuite
8.2

Publishing

Commun.it
5.6
Hootsuite
8.1
Content planning and scheduling
Commun.it
8.8
Hootsuite
9.2
Audience targeting
Commun.it
6.3
Hootsuite
7.4
Content optimization
Commun.it
4.0
Hootsuite
7.6
Workflow management
Commun.it
3.4
Hootsuite
8.1

Engagement

Commun.it
6.9
Hootsuite
7.8
Automated routing and prioritization
Commun.it
7.2
Hootsuite
7.6
Customer interaction histories
Commun.it
7.2
Hootsuite
7.6
Bulk actions
Commun.it
6.3
Hootsuite
8.1

Marketing

Commun.it
5.7
Hootsuite
6.8
Lead generation
Commun.it
4.9
Hootsuite
6.9
Content marketing
Commun.it
9.6
Hootsuite
7.2
Paid media management
Commun.it
2.3
Hootsuite
6.5
Campaigns and promotions
Commun.it
6.1
Hootsuite
6.6

Channel coverage/integration

Commun.it
7.5
Hootsuite
8.5
Twitter
Commun.it
9.8
Hootsuite
9.4
Facebook
Commun.it
6.9
Hootsuite
9.1
LinkedIn
Commun.it
6.9
Hootsuite
8.9
Instagram
Commun.it
6.1
Hootsuite
7.5
Google+
Commun.it
Hootsuite
8.8
Pinterest
Commun.it
Hootsuite
8.1
YouTube
Commun.it
Hootsuite
7.5

Reporting/analytics

Commun.it
5.6
Hootsuite
7.1
Campaign success analytics
Commun.it
7.8
Hootsuite
7.3
Real-time tracking
Commun.it
4.9
Hootsuite
7.4
Competitor analysis
Commun.it
4.0
Hootsuite
6.6

Account management

Commun.it
5.6
Hootsuite
8.0
Role-based user permissions & privileges
Commun.it
3.8
Hootsuite
8.2
Mobile access
Commun.it
7.3
Hootsuite
7.8

Pros

Commun.it

  • Commun.it recommends good content to Tweet if you provide the right hashtags or topics to search.
  • Commun.it makes it really easy to thank each now Twitter follower and to reach out to influencers that you may have neglected.
 Atilla Vekony | TrustRadius Reviewer

Hootsuite

  • When it works, the ability to write ONE post and apply it to multiple platforms is great. Huge timesaver, and ensures consistency of content across your platforms.
  • The customizability of streams is a cool feature. You can really dial in a dashboard that fits your unique needs, instead of trying to adapt yourself to a default vanilla setup. Whichever content streams (both existing and scheduled) are important to you can be placed front and center and edited as needed.
Brock Ross | TrustRadius Reviewer

Cons

Commun.it

  • Be prepared, you'll receive a lot of emails from commun.it. They keep you engaged by reminding you to return to your dashboard. But they also will send several emails trying to get you to upgrade.
  • "Thanks for the retweet" and "Thanks to the high-value members" aren't tactics I like to use on Twitter.
  • On the free version, you are only allowed 20 actions a day. This goes by in a flash, would love to have a few more.
Anonymous | TrustRadius Reviewer

Hootsuite

  • I personally don't like the way Hootsuite displays multiple social channels on the interface. It's very utilitarian and it does have a modern look, but there's just something about the multiple column look that really bugs me. It feels a bit dated and cluttered.
  • I've used both the free and the pro versions before. Pro is somewhat overpriced for the value that it provides and the free version limits you to too few social profiles which puts you in a position to either overpay or go to another option like Buffer which is cheaper but isn't as reliable. I'd say somewhere around $12-15/mo. would make the single-user Pro tier more palatable.
Garrett Genest | TrustRadius Reviewer

Likelihood to Renew

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 8.4
Based on 73 answers
At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
Laura Pence | TrustRadius Reviewer

Usability

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 9.3
Based on 27 answers
The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
Matthew Hardesty | TrustRadius Reviewer

Reliability and Availability

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 18 answers
Gliches have made it a bit of a bind, particularly when you just want to 'click and send' a web article after you have read it - and then you have to deal with support (a great team but not always able to solve the problems with the gliches). Gliches with it loading properly, gliches with 'double ups in FB on the posts (the personal page and the business page if both clicked will lead to 2 lots of postings to each page!)
Michael Royal | TrustRadius Reviewer

Performance

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 16 answers
HootSuite does everything it is designed to do very well: the product's performance is very reliable and efficient. Like other tools, there is always a room for new developments and updates, and the HootSuite team recognizes this and focuses on new development as well.
Igors Skute | TrustRadius Reviewer

Support Rating

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 7.4
Based on 49 answers
The system is pretty self-guided so I haven't had much need for support. The support forum and could be better, chat feature and email work when needed without too much time to wait for help. You'll know if they are online to chat or not. I find chat is the fastest way to get questions answered
Matthew Veil | TrustRadius Reviewer

Online Training

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 8 answers
HootSuite offers all the necessary online materials, including guidelines on how to use and also optimize usage of the tool. There are numerous video trainings and lots of webinars, so there is no lack of basic training information. Users that want to use HootSuite for professional purposes, like market segment analysis or competitor analysis might need to request private training options.
Igors Skute | TrustRadius Reviewer

Implementation Rating

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 43 answers
One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
Edgar Carpenter IV | TrustRadius Reviewer

Alternatives Considered

Commun.it

Tweepsmap's audience and engagement tools aren't as powerful as Commun.it's, but they're far more trustworthy. I also like their tool for detecting inactive users (followed accounts who haven't tweeted in 2 or 6 months). I would actually consider shelling out for their paid tools, which sound quite useful (for instance, location-based statistics).
Austin Vashaw | TrustRadius Reviewer

Hootsuite

Main other tool we looked at was Buffer. While I like both of them, the free version of Hootsuite allowed us to connect to 3 social media platforms and we prefer the calendar and stream layouts for management of activity.
Ed Hart | TrustRadius Reviewer

Return on Investment

Commun.it

  • Brand awareness
  • Lead generation
  • Prospect nurturing and ongoing customer support
Yarin Hochman | TrustRadius Reviewer

Hootsuite

  • It enables me to spend less time worry about posting and I'm able to schedule and walk away. Saves time, which increases productivity.
  • Being unable to tag companies and people on LinkedIn impacts the reach and engagement of my posts, which impacts monthly success, which negatively impacts my social efforts overall.
  • Having an easy, formal review process between us and client is a huge help in saving time for us and the client. Saved time = saved money/productivity.
Jarad Matula, MBA | TrustRadius Reviewer

Pricing Details

Commun.it

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hootsuite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Commun.it
7.0
Hootsuite
8.4

Likelihood to Renew

Commun.it
Hootsuite
8.4

Usability

Commun.it
Hootsuite
9.3

Reliability and Availability

Commun.it
Hootsuite
10.0

Performance

Commun.it
Hootsuite
10.0

Support Rating

Commun.it
Hootsuite
7.4

In-Person Training

Commun.it
Hootsuite
6.0

Online Training

Commun.it
Hootsuite
10.0

Implementation Rating

Commun.it
Hootsuite
10.0

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