Commun.it vs Hootsuite

What users are saying about

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Score 7.6 out of 10

Based on 8 reviews and ratings

Score 8 out of 10

Based on 853 reviews and ratings

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Feature Set Ratings

Hootsuite ranks higher in 7 feature sets: Listening/monitoring, Publishing, Engagement, Marketing, Channel coverage/integration, Reporting/analytics, Account management

Listening/monitoring

6.1

Commun.it

61%

7.7

Hootsuite

77%

Hootsuite ranks higher in 4/4 features

Boolean keyword searches

6.9

69%

2 Ratings

7.7

77%

123 Ratings

Filtering out noise/spam

7.0

70%

5 Ratings

7.5

75%

133 Ratings

Sentiment analysis

5.4

54%

4 Ratings

7.6

76%

127 Ratings

Broad channel coverage

5.0

50%

4 Ratings

8.2

82%

175 Ratings

Publishing

5.6

Commun.it

56%

8.3

Hootsuite

83%

Hootsuite ranks higher in 4/4 features

Content planning and scheduling

8.8

88%

4 Ratings

9.1

91%

234 Ratings

Audience targeting

6.3

63%

4 Ratings

7.9

79%

161 Ratings

Content optimization

4.0

40%

4 Ratings

7.9

79%

191 Ratings

Workflow management

3.4

34%

4 Ratings

8.3

83%

198 Ratings

Engagement

6.9

Commun.it

69%

8.0

Hootsuite

80%

Hootsuite ranks higher in 3/3 features

Automated routing and prioritization

7.2

72%

4 Ratings

7.8

78%

146 Ratings

Customer interaction histories

7.2

72%

4 Ratings

7.9

79%

150 Ratings

Bulk actions

6.3

63%

3 Ratings

8.1

81%

172 Ratings

Marketing

5.8

Commun.it

58%

7.7

Hootsuite

77%

Hootsuite ranks higher in 3/4 features

Lead generation

4.9

49%

5 Ratings

7.1

71%

114 Ratings

Content marketing

9.7

97%

5 Ratings

8.4

84%

170 Ratings

Paid media management

2.3

23%

2 Ratings

7.6

76%

109 Ratings

Campaigns and promotions

6.1

61%

4 Ratings

7.7

77%

149 Ratings

Channel coverage/integration

7.5

Commun.it

75%

8.6

Hootsuite

86%

Hootsuite ranks higher in 6/7 features

Twitter

9.8

98%

5 Ratings

9.2

92%

216 Ratings

Facebook

7.0

70%

4 Ratings

9.0

90%

222 Ratings

6.9

69%

2 Ratings

8.8

88%

199 Ratings

Instagram

6.1

61%

3 Ratings

8.3

83%

195 Ratings

Google+

N/A

0 Ratings

8.9

89%

60 Ratings

N/A

0 Ratings

7.9

79%

106 Ratings

YouTube

N/A

0 Ratings

8.2

82%

100 Ratings

Reporting/analytics

5.6

Commun.it

56%

8.0

Hootsuite

80%

Hootsuite ranks higher in 3/3 features

Campaign success analytics

7.8

78%

5 Ratings

8.0

80%

173 Ratings

Real-time tracking

4.9

49%

4 Ratings

8.0

80%

183 Ratings

Competitor analysis

4.0

40%

3 Ratings

7.9

79%

121 Ratings

Account management

5.6

Commun.it

56%

8.4

Hootsuite

84%

Hootsuite ranks higher in 2/2 features

Role-based user permissions & privileges

3.8

38%

3 Ratings

8.6

86%

174 Ratings

Mobile access

7.3

73%

2 Ratings

8.1

81%

192 Ratings

Attribute Ratings

Hootsuite is rated higher in 1 area: Likelihood to Recommend

Pros

Commun.it recommends good content to Tweet if you provide the right hashtags or topics to search.
Commun.it makes it really easy to thank each now Twitter follower and to reach out to influencers that you may have neglected.

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Atilla Vekony

Vice President

Wheatmark, Inc.Publishing, 1-10 employees

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The product has a really interactive media library which is very helpful even when we are out of images.
Customer support of this tool is also very understandable and interactive due to which the experience goes very smoothly.
It would not be wrong to say that the usability of this product is one of the greatest strengths of Hootsuite.
With this tool modification of scheduled posts is just so simple and easy to do which yields great results as well.

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Jake Widner

Chief Software Architect

Crossover for WorkInformation Technology & Services, 1001-5000 employees

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Cons

Be prepared, you'll receive a lot of emails from commun.it. They keep you engaged by reminding you to return to your dashboard. But they also will send several emails trying to get you to upgrade.
"Thanks for the retweet" and "Thanks to the high-value members" aren't tactics I like to use on Twitter.
On the free version, you are only allowed 20 actions a day. This goes by in a flash, would love to have a few more.

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Verified User

Vice-President in Marketing

Computer & Network Security Company, 11-50 employees

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Influencer recruitment - we would like to be able to research potential influencers to join our program.
Poor reporting and analytics within each platform within the Pro version.
Somewhat expensive for the functionality provided.
Only 1 user account provided in the Pro version.

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Jeff Thomas

Head of Digital

ShoebaccaRetail, 51-200 employees

View all 291 answers on this topic

Yes

Entry-level set up fee?

Starting Price

Hootsuite Editions & Modules

Edition

Professional	$49.00¹
Team	$129.00²
Business	$599.00³
Enterprise	Contact for Pricing

per month (1 user / 10 social profiles)
per month (3 users / 20 social profiles)
per month (5, up to 10 users / 35 social profiles)
none

Additional Pricing Details

For feature comparison across our different plans, please visit: https://www.hootsuite.com/plans

Likelihood to Renew

No score

No answers yet

No answers on this topic

Hootsuite 8.8

Based on 80 answers

At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.

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Laura Pence

President/Owner

Social Savvy Geek, LLCMarketing and Advertising, 1-10 employees

View all 80 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Hootsuite 9.0

Based on 27 answers

The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.

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Matthew Hardesty

Founder

UpticaMarketing and Advertising, 1-10 employees

View all 27 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Hootsuite 10.0

Based on 36 answers

Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite.Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.

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Verified User

Manager in Marketing

Marketing and Advertising Company, 51-200 employees

View all 36 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Hootsuite 10.0

Based on 32 answers

Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!

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Michael Royal

CEO

Emma McLean KindergartenManagement Consulting, 1-10 employees

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Support Rating

No score

No answers yet

No answers on this topic

Hootsuite 8.2

Based on 178 answers

Overall support is very good. Whether it is about giving demonstration, giving a hands on for features, & functionality, Hootsuite customer care team is always up for it. I remember an instance where I was pretty new to use the hootsuite and so asked the hootsuite team for help. With in 1 hour, they assigned a person who gave me complete demonstration of application and helped me in overall functionality and usage of it

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Verified User

Account Manager in Marketing

Marketing & Advertising Company, 11-50 employees

View all 178 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Hootsuite 6.0

Based on 1 answer

Very easy to teach and learn

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Jessica Rudolph

Search Specialist

MindshareMarketing and Advertising, 11-50 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Hootsuite 10.0

Based on 8 answers

Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.

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Verified User

Employee in Information Technology

Media Production Company, 11-50 employees

View all 8 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Hootsuite 10.0

Based on 65 answers

One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted

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Edgar Carpenter IV

Director of Social Media

United States Marine CorpsMilitary, 1001-5000 employees

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Alternatives Considered

Tweepsmap's audience and engagement tools aren't as powerful as Commun.it's, but they're far more trustworthy. I also like their tool for detecting inactive users (followed accounts who haven't tweeted in 2 or 6 months). I would actually consider shelling out for their paid tools, which sound quite useful (for instance, location-based statistics).

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Austin Vashaw

Managing Editor / Social Media Administrator

VSR Financial Services, Inc.Writing and Editing, 11-50 employees

View all 5 answers on this topic

Hootsuite is a budget-friendly option for us because it has a free version. I know that the other social media management software is more powerful, but they are also a lot more expensive. We've used the free version and been happy with the benefits it can provide. It's also pretty intuitive and user-friendly, so not a steep learning curve, just jump in and start working.

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Verified User

Professional in Professional Services

Higher Education Company, 1001-5000 employees

View all 291 answers on this topic

Scalability

No answers on this topic

We haven't needed to scale it all.

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Verified User

Strategist in Marketing

Hospital & Health Care Company, 1001-5000 employees

View all 291 answers on this topic

Return on Investment

Brand awareness
Lead generation
Prospect nurturing and ongoing customer support

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Yarin Hochman

Consultant

Yarin Hochman- Marketing Intelligence and AnalysisMarketing and Advertising, 1-10 employees

View all 5 answers on this topic

This product has a direct correlation with our ability to post blogs so without this tool, we would have not been able to post much.
It has made so many tasks so quick and prompt that it has altogether saved a significant amount of our time.
Their customer support is pretty consistent and that is what I really like about them.

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David Braun

Financial Accounting Consultant

EYAccounting, 10,001+ employees

View all 291 answers on this topic

Screenshots

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See All (5) Hootsuite Screenshots

Commun.it

Hootsuite

Commun.it

Hootsuite

Boolean keyword searches

Filtering out noise/spam

Sentiment analysis

Broad channel coverage

Commun.it

Hootsuite

Content planning and scheduling

Audience targeting

Content optimization

Workflow management

Commun.it

Hootsuite

Automated routing and prioritization

Customer interaction histories

Bulk actions

Commun.it

Hootsuite

Lead generation

Content marketing

Paid media management

Campaigns and promotions

Commun.it

Hootsuite

Twitter

Facebook

LinkedIn

Instagram

Google+

Pinterest

YouTube

Commun.it

Hootsuite

Campaign success analytics

Real-time tracking

Competitor analysis

Commun.it

Hootsuite

Role-based user permissions & privileges

Mobile access

Commun.it

Hootsuite

Commun.it

Hootsuite

Commun.it

Hootsuite

Commun.it

Hootsuite

Commun.it

Hootsuite

Commun.it

Hootsuite

Commun.it

Hootsuite

Commun.it

Hootsuite

Commun.it

Hootsuite

Likelihood to Recommend

Commun.it

Hootsuite

Pros

Commun.it

Hootsuite

Cons

Commun.it

Hootsuite

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Commun.it Editions & Modules

Additional Pricing Details

General