What users are saying about
8 Ratings
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Top Rated
853 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Hootsuite

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Top Rated
853 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Hootsuite ranks higher in 7 feature sets: Listening/monitoring, Publishing, Engagement, Marketing, Channel coverage/integration, Reporting/analytics, Account management

Listening/monitoring

6.1

Commun.it

61%
7.7

Hootsuite

77%
Hootsuite ranks higher in 4/4 features

Boolean keyword searches

6.9
69%
2 Ratings
7.7
77%
123 Ratings

Filtering out noise/spam

7.0
70%
5 Ratings
7.5
75%
133 Ratings

Sentiment analysis

5.4
54%
4 Ratings
7.6
76%
127 Ratings

Broad channel coverage

5.0
50%
4 Ratings
8.2
82%
175 Ratings

Publishing

5.6

Commun.it

56%
8.3

Hootsuite

83%
Hootsuite ranks higher in 4/4 features

Content planning and scheduling

8.8
88%
4 Ratings
9.1
91%
234 Ratings

Audience targeting

6.3
63%
4 Ratings
7.9
79%
161 Ratings

Content optimization

4.0
40%
4 Ratings
7.9
79%
191 Ratings

Workflow management

3.4
34%
4 Ratings
8.3
83%
198 Ratings

Engagement

6.9

Commun.it

69%
8.0

Hootsuite

80%
Hootsuite ranks higher in 3/3 features

Automated routing and prioritization

7.2
72%
4 Ratings
7.8
78%
146 Ratings

Customer interaction histories

7.2
72%
4 Ratings
7.9
79%
150 Ratings

Bulk actions

6.3
63%
3 Ratings
8.1
81%
172 Ratings

Marketing

5.8

Commun.it

58%
7.7

Hootsuite

77%
Hootsuite ranks higher in 3/4 features

Lead generation

4.9
49%
5 Ratings
7.1
71%
114 Ratings

Content marketing

9.7
97%
5 Ratings
8.4
84%
170 Ratings

Paid media management

2.3
23%
2 Ratings
7.6
76%
109 Ratings

Campaigns and promotions

6.1
61%
4 Ratings
7.7
77%
149 Ratings

Channel coverage/integration

7.5

Commun.it

75%
8.6

Hootsuite

86%
Hootsuite ranks higher in 6/7 features

Twitter

9.8
98%
5 Ratings
9.2
92%
216 Ratings

Facebook

7.0
70%
4 Ratings
9.0
90%
222 Ratings

LinkedIn

6.9
69%
2 Ratings
8.8
88%
199 Ratings

Instagram

6.1
61%
3 Ratings
8.3
83%
195 Ratings

Google+

N/A
0 Ratings
8.9
89%
60 Ratings

Pinterest

N/A
0 Ratings
7.9
79%
106 Ratings

YouTube

N/A
0 Ratings
8.2
82%
100 Ratings

Reporting/analytics

5.6

Commun.it

56%
8.0

Hootsuite

80%
Hootsuite ranks higher in 3/3 features

Campaign success analytics

7.8
78%
5 Ratings
8.0
80%
173 Ratings

Real-time tracking

4.9
49%
4 Ratings
8.0
80%
183 Ratings

Competitor analysis

4.0
40%
3 Ratings
7.9
79%
121 Ratings

Account management

5.6

Commun.it

56%
8.4

Hootsuite

84%
Hootsuite ranks higher in 2/2 features

Role-based user permissions & privileges

3.8
38%
3 Ratings
8.6
86%
174 Ratings

Mobile access

7.3
73%
2 Ratings
8.1
81%
192 Ratings

Attribute Ratings

  • Hootsuite is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Commun.it

70%
5 Ratings
8.4

Hootsuite

84%
291 Ratings

Likelihood to Renew

Commun.it

N/A
0 Ratings
8.8

Hootsuite

88%
80 Ratings

Usability

Commun.it

N/A
0 Ratings
9.0

Hootsuite

90%
27 Ratings

Availability

Commun.it

N/A
0 Ratings
10.0

Hootsuite

100%
36 Ratings

Performance

Commun.it

N/A
0 Ratings
10.0

Hootsuite

100%
32 Ratings

Support Rating

Commun.it

N/A
0 Ratings
8.2

Hootsuite

82%
178 Ratings

In-Person Training

Commun.it

N/A
0 Ratings
6.0

Hootsuite

60%
1 Rating

Online Training

Commun.it

N/A
0 Ratings
10.0

Hootsuite

100%
8 Ratings

Implementation Rating

Commun.it

N/A
0 Ratings
10.0

Hootsuite

100%
65 Ratings

Likelihood to Recommend

Commun.it

For a small business or individual Commun.it could be used to quickly and efficiently grow an audience. Using the featured hashtag functionality in particular means that, instead of wading through various searches on Twitter, all the information is at your finger-tips and you can act on it accordingly. I think it would have benefits for businesses of multiple sizes however a smaller business might find the price-point prohibitive.
Adeline Garman BA (Hons) DipM MCIM | TrustRadius Reviewer

Hootsuite

I think Hootsuite is a great starting platform for anyone who is looking for a tool to help schedule content on multiple social channels. I think it's a great tool to help with distribution and keeping on top of comments on those social channels. It's also a really great platform for anyone on a budget because their free version is really robust for what it provides. However, Hootsuite does not have the best reporting platform (when I used it anyway), and if you're managing multiple brands, it's tricky to add several accounts that you manage in one account.
Corinne Malo | TrustRadius Reviewer

Pros

Commun.it

  • Commun.it recommends good content to Tweet if you provide the right hashtags or topics to search.
  • Commun.it makes it really easy to thank each now Twitter follower and to reach out to influencers that you may have neglected.
 Atilla Vekony | TrustRadius Reviewer

Hootsuite

  • The product has a really interactive media library which is very helpful even when we are out of images.
  • Customer support of this tool is also very understandable and interactive due to which the experience goes very smoothly.
  • It would not be wrong to say that the usability of this product is one of the greatest strengths of Hootsuite.
  • With this tool modification of scheduled posts is just so simple and easy to do which yields great results as well.
Jake Widner | TrustRadius Reviewer

Cons

Commun.it

  • Be prepared, you'll receive a lot of emails from commun.it. They keep you engaged by reminding you to return to your dashboard. But they also will send several emails trying to get you to upgrade.
  • "Thanks for the retweet" and "Thanks to the high-value members" aren't tactics I like to use on Twitter.
  • On the free version, you are only allowed 20 actions a day. This goes by in a flash, would love to have a few more.
Anonymous | TrustRadius Reviewer

Hootsuite

  • Influencer recruitment - we would like to be able to research potential influencers to join our program.
  • Poor reporting and analytics within each platform within the Pro version.
  • Somewhat expensive for the functionality provided.
  • Only 1 user account provided in the Pro version.
Jeff Thomas | TrustRadius Reviewer

Pricing Details

Commun.it

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Commun.it Editions & Modules

Additional Pricing Details

Hootsuite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0

Hootsuite Editions & Modules

Edition
Professional$49.001
Team$129.002
Business$599.003
EnterpriseContact for Pricing
  1. per month (1 user / 10 social profiles)
  2. per month (3 users / 20 social profiles)
  3. per month (5, up to 10 users / 35 social profiles)
  4. none
Additional Pricing Details
For feature comparison across our different plans, please visit: https://www.hootsuite.com/plans

Likelihood to Renew

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 8.8
Based on 80 answers
At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
Laura Pence | TrustRadius Reviewer

Usability

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 9.0
Based on 27 answers
The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
Matthew Hardesty | TrustRadius Reviewer

Reliability and Availability

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 36 answers
Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite.Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.
Anonymous | TrustRadius Reviewer

Performance

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 32 answers
Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!
Michael Royal | TrustRadius Reviewer

Support Rating

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 8.2
Based on 178 answers
Overall support is very good. Whether it is about giving demonstration, giving a hands on for features, & functionality, Hootsuite customer care team is always up for it. I remember an instance where I was pretty new to use the hootsuite and so asked the hootsuite team for help. With in 1 hour, they assigned a person who gave me complete demonstration of application and helped me in overall functionality and usage of it
Anonymous | TrustRadius Reviewer

In-Person Training

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 6.0
Based on 1 answer
Very easy to teach and learn
Jessica Rudolph | TrustRadius Reviewer

Online Training

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 8 answers
Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.
Anonymous | TrustRadius Reviewer

Implementation Rating

Commun.it

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 65 answers
One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
Edgar Carpenter IV | TrustRadius Reviewer

Alternatives Considered

Commun.it

Tweepsmap's audience and engagement tools aren't as powerful as Commun.it's, but they're far more trustworthy. I also like their tool for detecting inactive users (followed accounts who haven't tweeted in 2 or 6 months). I would actually consider shelling out for their paid tools, which sound quite useful (for instance, location-based statistics).
Austin Vashaw | TrustRadius Reviewer

Hootsuite

Hootsuite is a budget-friendly option for us because it has a free version. I know that the other social media management software is more powerful, but they are also a lot more expensive. We've used the free version and been happy with the benefits it can provide. It's also pretty intuitive and user-friendly, so not a steep learning curve, just jump in and start working.
Anonymous | TrustRadius Reviewer

Scalability

Commun.it

No answers on this topic

Hootsuite

We haven't needed to scale it all.
Anonymous | TrustRadius Reviewer

Return on Investment

Commun.it

  • Brand awareness
  • Lead generation
  • Prospect nurturing and ongoing customer support
Yarin Hochman | TrustRadius Reviewer

Hootsuite

  • This product has a direct correlation with our ability to post blogs so without this tool, we would have not been able to post much.
  • It has made so many tasks so quick and prompt that it has altogether saved a significant amount of our time.
  • Their customer support is pretty consistent and that is what I really like about them.
David Braun | TrustRadius Reviewer

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