42 Ratings
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Score 8.6 out of 100
188 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Conga Composer

There are so many opportunities to use Conga, and that's what I love about it. We use it for a few of our documents, but now I've become aware of how many more of our processes we can move from manual entry to automative processes. It's probably well suited for organizations that use word documents, write ups, and other items- probably wouldn't be well suited for organizations just needing to see the numbers
Kelsie Hamilton | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Customer data management / contact management
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.4
Workflow management
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Territory management
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Opportunity management
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.4
Integration with email client (e.g., Outlook or Gmail)
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.2
Contract management
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
Quote & order management
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.1
Interaction tracking
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.1
Channel / partner relationship management
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.7

Customer Service & Support

Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0
Case management
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0
Call center management
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0
Help desk management
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0

Marketing Automation

Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.5
Lead management
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
9.0
Email marketing
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

CRM Project Management

Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.6
Task management
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.9
Reporting
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.3

CRM Reporting & Analytics

Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.5
Forecasting
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.3
Pipeline visualization
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.8
Customizable reports
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
9.4

Customization

Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.3
Custom fields
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.8
Custom objects
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.8
Scripting environment
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
API for custom integration
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Security

Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.7
Single sign-on capability
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
9.0
Role-based user permissions
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.4

Social CRM

Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Social data
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Social engagement
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Integrations with 3rd-party Software

Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
9.2
Marketing automation
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.3
Compensation management
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0

Platform

Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.5
Mobile access
Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.5

Pros

Conga Composer

  • We use Conga primarily for document generation.
  • An example is Generation of Proposals
  • Another example is generation of quotes
  • We have also used Conga to generate invoices
  • At times we have used Conga to generate formal documents for Govt purposes. Essentially any type of document that is based on Salesforce data is a good use case for Conga.
Naveen Gabrani | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Cons

Conga Composer

  • While it is a much easier experience than using code to arrive at a document solution, it can still get VERY technical. Beyond the click and drag style of document that you see in the demonstrations.
  • When it goes wrong, finding out WHERE it has gone wrong can be maddening. There is a lot of support out there but that sometimes translates to a vast amount of options to investigate when troubleshooting.
Simon Whight | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Conga Composer

Conga Composer 8.0
Based on 1 answer
It's a big part of what we do internally, so would renew as it saves us time and is part of our process. In order to switch we'd need a good price break with same functions available
Christopher Rodriguez | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

Conga Composer

Conga Composer 8.5
Based on 2 answers
Takes a lot to set up initally but once it is then it's solid so need to get over that hump first
Christopher Rodriguez | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

Conga Composer

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

Conga Composer

Conga Composer 9.0
Based on 1 answer
This product appears to work well. It was not a fit for us this time, but we would consider in future
Robin Craigen | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support Rating

Conga Composer

Conga Composer 7.7
Based on 2 answers
Support has been pretty good when used. They are very good with proactive notifications of any system issues.
Jared Wacht | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

In-Person Training

Conga Composer

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Implementation Rating

Conga Composer

Conga Composer 6.0
Based on 1 answer
Took a while to do but overall fine, did it myself
Christopher Rodriguez | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

Conga Composer

We chose Conga due to the price point (cost for licenses). It was among the more affordable options but we did not have to sacrifice quality. In addition, the integration with Salesforce is key for us. We are able to connect student interactions and actions with our mailings. We also like how it is user friendly
Wendy Hamstra-Smith | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Return on Investment

Conga Composer

  • It provided a consistent quote template...everyone's quotes looked like we wanted them to.
  • It protected data integrity by controlling the output formats (i.e. PDF vs. Word).
  • It worked seamlessly behind the scenes making it easy for the team to be self sufficient generating documents.
Rick Scouffas | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Screenshots

Conga Composer

Pricing Details

Conga Composer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Conga Composer
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.3

Likelihood to Renew

Conga Composer
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.0

Usability

Conga Composer
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
4.0

Reliability and Availability

Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0

Performance

Conga Composer
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Support Rating

Conga Composer
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
2.2

In-Person Training

Conga Composer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Implementation Rating

Conga Composer
6.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
2.0

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