ConnectWise Automate vs. NinjaOne

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise Automate
Score 7.9 out of 10
N/A
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
NinjaOne
Score 9.2 out of 10
N/A
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.N/A
Pricing
ConnectWise AutomateNinjaOne
Editions & Modules
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
No answers on this topic
Offerings
Pricing Offerings
ConnectWise AutomateNinjaOne
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
More Pricing Information
Community Pulse
ConnectWise AutomateNinjaOne
Considered Both Products
ConnectWise Automate
Chose ConnectWise Automate
If we have to do it again, we would not choose to Automate due to the number of efforts and monetary investment (3rd party consultants) to implement it as well on going managing it. But, in comparison to the other RMM products we used in the past, Automate offers more …
Chose ConnectWise Automate
I have evaluated NinjaRMM, but it was after I was already familiar with ConnectWise Automate. While it seems like a good product, I found that ConnectWise Automate was more flexible in allowing me to make custom configurations to meet various business needs across different …
Chose ConnectWise Automate
Automate is one of the best when it comes to RMM-applications in terms of features and ability to execute, however, where it is weak is in the necessity for an SME to run and maintain it and while it is quick and gets the job done, it is difficult to stack it up to a full …
NinjaOne
Chose NinjaOne
NinjaOne offers the same feature set that the big players offer, for a fraction of the price. when looking at RMM solutions, there are several large companies out there that claim that they do everything well, but what we have found is that they often do many things, but not …
Chose NinjaOne
Ninja is much easier to use that anything I've worked with in the past. We selected Ninja because we felt the learning curve for the team would be the fastest, and the roadmap for the product shows its evolving quickly. Can't say that for many of the other platforms I've …
Chose NinjaOne
NinjaOne was cheaper and had a more robust platform. Other competitors didn't offer the same number of features or customer support.
Chose NinjaOne
Hands down the performance and features of NinjaOne is what puts the in front of the pack. They are not perfect, no RMM is, but they are up at the top. Being able to quickly navigate the system, access computers, and deploy policies makes our team more effective and our clients …
Chose NinjaOne
NinjaOne blows Connectwise out of the water. You can take a college kid right out of school and put them in front of NinjaOne and they will have no issues at all. IT is that easy to use! Connectwise on the other hand uses an academy to get you trained and ready. Yeah if you …
Top Pros
Top Cons
Features
ConnectWise AutomateNinjaOne
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
ConnectWise Automate
6.1
21 Ratings
18% below category average
NinjaOne
9.2
31 Ratings
23% above category average
Remote monitoring7.221 Ratings9.329 Ratings
Network device monitoring5.120 Ratings8.028 Ratings
Activity Monitoring00 Ratings9.314 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
ConnectWise Automate
6.3
21 Ratings
13% below category average
NinjaOne
8.8
30 Ratings
20% above category average
Patch Management5.920 Ratings9.229 Ratings
Policy-based automation6.921 Ratings9.530 Ratings
Best Alternatives
ConnectWise AutomateNinjaOne
Small Businesses
NinjaOne
NinjaOne
Score 9.2 out of 10
Atera
Atera
Score 8.9 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
Atera
Atera
Score 8.9 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
ConnectWise AutomateNinjaOne
Likelihood to Recommend
7.5
(58 ratings)
9.5
(37 ratings)
Likelihood to Renew
10.0
(4 ratings)
-
(0 ratings)
Usability
7.0
(4 ratings)
8.0
(2 ratings)
Performance
3.0
(4 ratings)
-
(0 ratings)
Support Rating
7.0
(14 ratings)
9.1
(5 ratings)
Online Training
9.0
(3 ratings)
-
(0 ratings)
Implementation Rating
5.0
(2 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
ConnectWise AutomateNinjaOne
Likelihood to Recommend
ConnectWise
I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.
Read full review
NinjaOne
If you are looking for an affordable solution to RMM that just works, you should consider using NinjaOne. Their platform allows you to lock down the installation and prevent uninstallation by end users, it allows for direct ticket integration within the sys tray icon, and it is a very consistent product that will stay running when it is in use. That is not always the case with RMM solutions and for the price, NinjaOne is great.
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Pros
ConnectWise
  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
Read full review
NinjaOne
  • Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
  • Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
  • OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
  • Support: NinjaOne support is always very prompt and helpful.
  • Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
  • Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.
Read full review
Cons
ConnectWise
  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
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NinjaOne
  • NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
  • I would like it if NinjaOne also provided an MDM solution.
  • It would be nice is NinjaOne could integrate a PAM solution as well.
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Likelihood to Renew
ConnectWise
The primary reason for this rating is that ConnectWise Automate is currently so integral to our operations that moving away would involve more man hours than we would realistically have to invest. However, ConnectWise Automate is also completely capable of meeting all of our business needs and customizable to the point where if something is not meeting those needs out of the box, it can be modified to do what we want. From only installing software on machines if a different software package exists, to push a new version of that software is available, to check if credentials for user/machine have been updated to our new standards and then updating them if they have not, ConnectWise Automate is capable of doing everything we ask of it.
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NinjaOne
No answers on this topic
Usability
ConnectWise
Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.
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NinjaOne
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
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Performance
ConnectWise
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
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NinjaOne
No answers on this topic
Support Rating
ConnectWise
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
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NinjaOne
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
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Online Training
ConnectWise
The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
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NinjaOne
No answers on this topic
Implementation Rating
ConnectWise
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
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NinjaOne
No answers on this topic
Alternatives Considered
ConnectWise
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
Read full review
NinjaOne
NinjaOne has more overall features than these competitors bundled in their package. Both of these other products have separate add-ons that will accomplish the additional features that NinjaOne bundles in. While it seems that both may be slightly more powerful when it comes to the overall RMM software, NinjaOne has a much cleaner UI and makes it much easier to work in. NinjaOne also seems to always be growing and implementing solutions that customer ask for, without any additional up-charges. These competitors seem to have their finished product and additional add-ons like ticketing are completely separate offerings that are both separate charges and a completely different product all together
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Return on Investment
ConnectWise
  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
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NinjaOne
  • Seeing as how we are a remote/hybrid workforce, using NinjaOne has saved us hundreds of hours in remote management.
  • If we did not use Ninja and then migrated to using Ninja, it would pay for itself in one or two months for a whole years worth of costs!
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ScreenShots

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of

NinjaOne Screenshots

Screenshot of NinjaRMM DashboardScreenshot of NinjaRMM Mobile AppScreenshot of NinjaRMM AutomationScreenshot of NinjaRMM Device DetailsScreenshot of NinjaRMM Network Monitoring - NetFlowScreenshot of NinjaRMM Virtual Machine Monitoring