33 Ratings
165 Ratings
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Score 7.8 out of 100
33 Ratings
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Score 9.4 out of 100

Feature Set Ratings

    Monitoring Tasks

    7.8

    ConnectWise Automate

    78%

    NinjaOne

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 5/5 features

    Remote monitoring

    7.6
    76%
    16 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.4
    74%
    15 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    7.9
    79%
    16 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.1
    81%
    15 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.1
    81%
    16 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.6

    ConnectWise Automate

    76%

    NinjaOne

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 4/4 features

    Patch Management

    7.2
    72%
    15 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.5
    75%
    15 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.3
    83%
    16 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.3
    73%
    16 Ratings
    N/A
    0 Ratings

    Reporting

    7.8

    ConnectWise Automate

    78%

    NinjaOne

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 4/4 features

    Performance data reports

    8.1
    81%
    15 Ratings
    N/A
    0 Ratings

    Customizable reporting

    8.6
    86%
    14 Ratings
    N/A
    0 Ratings

    Data visualization

    7.6
    76%
    14 Ratings
    N/A
    0 Ratings

    Risk analysis

    7.0
    70%
    13 Ratings
    N/A
    0 Ratings

    Security

    6.8

    ConnectWise Automate

    68%

    NinjaOne

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 3/3 features

    Data backup and recovery

    5.4
    54%
    10 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    6.9
    69%
    15 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.1
    81%
    26 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • NinjaOne is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    7.9

    ConnectWise Automate

    79%
    53 Ratings
    9.8

    NinjaOne

    98%
    11 Ratings

    Likelihood to Renew

    8.0

    ConnectWise Automate

    80%
    3 Ratings

    NinjaOne

    N/A
    0 Ratings

    Usability

    3.2

    ConnectWise Automate

    32%
    3 Ratings
    8.0

    NinjaOne

    80%
    2 Ratings

    Performance

    3.0

    ConnectWise Automate

    30%
    8 Ratings

    NinjaOne

    N/A
    0 Ratings

    Support Rating

    8.2

    ConnectWise Automate

    82%
    26 Ratings
    9.7

    NinjaOne

    97%
    8 Ratings

    Online Training

    7.1

    ConnectWise Automate

    71%
    2 Ratings

    NinjaOne

    N/A
    0 Ratings

    Implementation Rating

    7.3

    ConnectWise Automate

    73%
    2 Ratings

    NinjaOne

    N/A
    0 Ratings

    Likelihood to Recommend

    ConnectWise Automate

    We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
    Erik Metzler | TrustRadius Reviewer

    NinjaOne

    I really don't find anything wrong with NinjaRMM. Getting a quote and working with sales was great. Getting the software loaded and working went just fine. Users don't complain and everything works. Support is great and customer service rep keeps tabs on me to be sure everything is going smoothly and answer any questions that come up and share new features.
    Anonymous | TrustRadius Reviewer

    Pros

    ConnectWise Automate

    • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
    • Computer/server monitoring with thresholds and warning
    • Search - tracking down computers when you have many by name, logged in user, IP
    • End user ticket raising is built into the tray icon which make access really easy
    Anonymous | TrustRadius Reviewer

    NinjaOne

    • Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
    • Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
    • Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
    Steve Ricketts | TrustRadius Reviewer

    Cons

    ConnectWise Automate

    • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
    • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
    Adam Friedli | TrustRadius Reviewer

    NinjaOne

    • I would really like the Dark Mode they have been promising on their roadmap for some time
    • The ability to have multiple technicians connect to a splashtop session would be nice
    • The ability to configure all splashtop settings through the main console would be helpful
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ConnectWise Automate

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $700

    ConnectWise Automate Editions & Modules

    Edition
    Implementation Fee$700
    Agents$1.00-$6.002
    1. none
    2. per month/per agent
    Additional Pricing Details

    NinjaOne

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $3 per device per month

    NinjaOne Editions & Modules

    Edition
    Pay-as-you-go$3.001
    1. per device per month
    Additional Pricing Details

    Likelihood to Renew

    ConnectWise Automate

    ConnectWise Automate 8.0
    Based on 3 answers
    Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
    Jack Skinner | TrustRadius Reviewer

    NinjaOne

    No score
    No answers yet
    No answers on this topic

    Usability

    ConnectWise Automate

    ConnectWise Automate 3.2
    Based on 3 answers
    The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
    Scott Sanford | TrustRadius Reviewer

    NinjaOne

    NinjaOne 8.0
    Based on 2 answers
    Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
    Steve Ricketts | TrustRadius Reviewer

    Performance

    ConnectWise Automate

    ConnectWise Automate 3.0
    Based on 8 answers
    It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
    Ian Hansen | TrustRadius Reviewer

    NinjaOne

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ConnectWise Automate

    ConnectWise Automate 8.2
    Based on 26 answers
    ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
    Asfer Bin Saleh | TrustRadius Reviewer

    NinjaOne

    NinjaOne 9.7
    Based on 8 answers
    NinjaRMM support has been very helpful in getting us set up and running. They contacted us several times to make sure everything was working like we wanted and have been very responsive to any questions we had. The only reason I wouldn't give it a 10 is we wish they have more "out of the box" scripts and alerts that would help us automatically manage workstation issues before they become problems for our users. We have some automation going now but feel there is more if we only knew what we needed.
    Jon Quincy | TrustRadius Reviewer

    Online Training

    ConnectWise Automate

    ConnectWise Automate 7.1
    Based on 2 answers
    LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
    Carson Hagan, ITILv3 | TrustRadius Reviewer

    NinjaOne

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    ConnectWise Automate

    ConnectWise Automate 7.3
    Based on 2 answers
    Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
    Jack Skinner | TrustRadius Reviewer

    NinjaOne

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ConnectWise Automate

    The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have 100's of endpoints across many locations this gets messy. In Automate, you can create 'sites' under each client and move systems into them to not only organize, but to allow running of scripts on those groups.Unlike Continuum, Automate allows you to dynamically add systems to groups. Each group can be configured to run certain scripts, perform tasks or monitor for something specific. An example would be servers with SQL server. You could add these to a group based on SQL being installed and then monitor for specific SQL related events. The remote control in Automate has proven to be much faster and more reliable than LogMeIn that is used in Continuum.
    David Wertz, CHSP | TrustRadius Reviewer

    NinjaOne

    Atera uses a pay by technician model but can't do half as much as Ninja. We still employ one Atera user to monitor some of our old clients that don't pay for monitoring. The UI of Atera is also amazing. Other RMMs could learn from them. We will stick with Ninja for the foreseeable future.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ConnectWise Automate

    • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
    • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
    • We found the pricing to be very competitive.
    • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
    Anonymous | TrustRadius Reviewer

    NinjaOne

    • Ninja allows us to run without active directory which is a very positive impact on ROI
    • The lack of all the Apple tools we need is a negative impact on ROI as we have to invest time or other tools to accomplish tasks we could with Ninja
    • Ninja includes Teamviewer which is a powerful remote management tool by itself
    Anonymous | TrustRadius Reviewer

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