ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to
their customers. ConnectWise RMM aggregates both software and human elements,
covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery
options, and integrates an intelligent automation engine. It’s a solution that
reinvents how IT solution providers adopt, interact with and manage their…
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Splashtop
Score 9.0 out of 10
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Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.…
$99
per year per user
Pricing
ConnectWise RMM
Splashtop
Editions & Modules
No answers on this topic
Splashtop Remote Access Solo
$6.00
per month per user, billed annually
Splashtop Remote Access Pro
$8.25
per month per user, billed annually
Splashtop Remote Access Performance
$13.00
per month per user, billed annually
Splashtop Remote Support Enterprise
Contact Sales
per month per concurrent technician, billed annually
Splashtop Remote Access Enterprise
Contact Sales
per month per user, billed annually
Splashtop On-Prem
Contact Sales
Splashtop Autonomous Endpoint Management (AEM)
Contact Sales
per month per endpoint, billed annually
Splashtop Remote Support SOS
Starting at $22.00
per month per concurrent technician, billed annually
ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.
Well suited for any MSP, MSSP, or IT Manager who needs access to a broad array of machines and values their time. Great for an individual who just needs access to their work computer from home. It might not be suited for environments where national security is involved.
Seamless RMM Integration - Splashtop’s integration into Syncro is functionally invisible, but in a good way. I don't have to manage a separate contact list or worry about syncing credentials between my RMM and my remote tool. I click "Remote Desktop" in Syncro, and Splashtop launches instantly.
High Performance Graphics & Low Latency - The frame rate and refresh speed are consistently superior to competitors I’ve used in the past. Even when connecting to a client with a dual monitor setup or a slower upload speed, the lag is minimal. The picture quality is crisp enough that I can read fine print on error logs without squinting.
"SOS" Ad-Hoc Workflow - r clients who aren't on a managed contract (my "break/fix" customers), the SOS feature is a lifesaver. I don't have to walk a non-technical user through a complex installation. I just tell them to go to the site, give me the 9-digit code, and I'm in!
Compared to our prior solution, Splashtop does not "organize" devices nearly as well. They need some some sort of tagging solution so that you can, say, pull up a list of "all machines at this campus" or "All Macs at this site"
The Business App that runs locally feels clunky, and is presented in a weirdly-sized window
Splashtop has been one of the best investments our firm has made, and we have become proud partners. The ROI is off the charts for a law firm since more time can be billed now. This is aside from all the quality of life improvements Splashtop has rolled out in the past couple of years that makes IT administration notably easier in multiple ways on a daily basis.
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
I recall one outage, and it wasn't very long. We use QuickAssist when someone's having a problem connecting with Splashtop on a Windows machine. Fortunately, that doesn't happen very often. QuickAssist is for the QUICK Assist. Splashtop is far better for addressing more complex support needs.
I've raved and rambled about Splashtop's utterly shocking performance nearly endlessly. One of the key reasons our firm adopted Splashtop was because I could demonstrate the unbelievable performance to our Tech Committee. Before finding Splashtop, the thought of being able to start a remote connection to another PC and smoothly watch a full 1080p video through that remote connection was unthinkable. Yet, Splashtop achieved this. I was blown away, and our committee was impressed. In fact, in my testing environment prior to onboarding, I was have 2 PC's next to each other on different networks and internet sources with a Splashtop connection from one to the other with a 1080p YouTube video playing. I was astounded that the audio I was hearing on the "connect from" PC matched in perfect synch with the "connect to" PC. Unbelievable!! And keep this between us, but when I was working late one night at the office waiting for some server to finish a long upgrade, I was able to actually Splashtop to my home gaming PC and play a full-quality FPS with no lag through the connection. Shocked, astounded, flabbergasted! The adjectives could be endless!
The phone number is in the top right of each page of the website and app and when called, the person who picks up (before any automation delays the call) is ready to assist or immediately recognize the appropriate place for a transfer. If transferred to a different department, that department picks up immediately and each person is fully trained to help resolve a (typically user error) call.
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.
A colleague got a significantly better deal that did not allow him to use Groups. His savings/pricing was far more attractive than mine was. I tried to get that from sales, and they told me it was not an option. That was disappointing.
I bought service for 250 unattended machines. I anticipate the next level will be very expensive, so I may stop at 250. It works very well for our needs. Only recently have I needed to add a second team to add a group of computers, but it's all been great.
Remote support makes my business possible, period.
Switching from TeamViewer to Splashtop has made a huge difference to my operation: the cost is both lower and more predictable, and getting from "answering the phone from a client in trouble" to "satisfied client" is much faster and easier.
I apologize that I don't actually have hard numbers, but I can sincerely recommend Splashtop and Splashtop SOS. It will make your life and business better!
