ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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RemotePC
Score 8.3 out of 10
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RemotePC is a remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to remote computers to work from home or anywhere. RemotePC lets the user access remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises. IT Technicians can take advantage of RemotePC HelpDesk to connect…
$39.50
per year 1 License, 2 Computers
Pricing
ConnectWise ScreenConnect
RemotePC
Editions & Modules
No answers on this topic
Consumer
$39.50
per year 2 computers
SOHO
$59.50
per year 5 computers
SOHO
$79.50
per year 10 computers
HelpDesk
$99.50
per year unlimited computers
Team
$299.50
per year 50 computers
Enterprise
$599.50
per year 100 computers
Offerings
Pricing Offerings
ConnectWise ScreenConnect
RemotePC
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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RemotePC offers regular first year discounts for all plans.
We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
RemotePC is very well suited for remote administration and remote access to own PC's. Larger scale implementations might require integration and gateway server. Mobile access best requires a tablet however without a mouse navigation can be cumbersome. Multiple connections on one PC seems currently not supported so a one on one link for the time being
The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Although TeamViewer stands as the top product for remote support, the same goes for its pricing. A small business like ours wouldn't be able to afford software like TeamViewer and we would never be using most of its features. On the other end, Splashtop is an affordable option, but its deployment is a little too complicated. RemotePC was our choice, with an easy deployment process and a pricing program that's easy to understand and within our budget.
I have used multiple remote desktop support software in the past (Bomgar, Team Viewer, Logmein and Join.me) and this is far the easiest of the bunch to use. It is very easy to create a session and easy to maintain remote desktops from their access view (where you install the software and can get in at any time) I highly recommend this product from ConnectWise!
Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
