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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SharpSpring (discontinued)

    Score8 out of 10
    Small Businesses (1-50 employees)
    SharpSpring was a full-funnel marketing and sales automation platform that united marketing and sales teams to launch and track targeted campaigns and personalize every interaction to engage and convert more customers and drive revenue. It was acquired by Constant Contact and sold for a time as simply Constant Contact Lead Gen & CRM, or SharpSpring by Constant Contact. This product, and the former SharpSpring have since been discontinued, and are no longer sold apart fromN/A
    Pricing
    SharpSpring (discontinued)
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    SharpSpring (discontinued)
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    SharpSpring (discontinued)
    Considered Both Products
    Discontinued Products
    Chose SharpSpring (discontinued)
    Constant Contact is a good tool if you want most of Hubspot's features at a much lower price. It gives you a more predictable number as well as most of the features. It also has the benefits of having other items that regular email marketing systems don't have. While there are …
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring from Constant Contact is more streamlined (and cost-effective), especially for smaller businesses that don't need all the complexity and confusion of bigger options like Salesforce.
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring has created a vacuum in my business for the better. Marketing as a service only gets to its final stage once you have a powerful way to leverage the data in your client's businesses to their advantage. We could never do this for our clients until we found …
    Incentivized
    Chose SharpSpring (discontinued)
    I prefer SharpSpring because it covers at least all the needs a medium or small company requires to start and develop an inbound marketing strategy.
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring is the best All in One CRM. It's not just a CRM for email management and that's what's important to us! The support is better in SharpSpring and it's getting more and more effective!
    Incentivized
    Chose SharpSpring (discontinued)
    Some of these other tools are "more closed" and do not allow so much customisation or you have to make ad hoc developments.
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring from Constant Contact is much broader and rounded in terms of sales planning, contact management, landing page tools, and lead scoring. It seems to suit our small, start-up business fine at this point. However, we may move to another platform as we grow and need to …
    Incentivized
    Chose SharpSpring (discontinued)
    Pros of SharpSpring:
    • Design unlimited custom fields
    • Can send content & templates to Sales to send in their reach-outs (Outlook extension)
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring is better priced than other products with similar feature sets. It allows better management for an agency with clients, and has the kinds of features that can readily move the revenue needle for clients who have the vision for what's possible with an integrated …
    Incentivized
    Chose SharpSpring (discontinued)
    We chose them because we needed a lead tracking software, and they were the best solution at the time.
    Incentivized
    Chose SharpSpring (discontinued)
    Before SharpSpring we looked into both HubSpot and Infusionsoft but SharpSpring is the best solution for us. Worth every penny and more. We are also using Active Campaign for clients that only need email marketing, but if they want more then we convert them to Sharpspring.
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring lets you tailor the fields to the sales specifications, helping to control the details sent to the customer.
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring, for the price, is preferred over HubSpot and Pardot. I prefer SharpSpring to Infusionsoft/Keap for the ability to load media, track users and granular lead scoring.
    Incentivized
    Chose SharpSpring (discontinued)
    I found SharpSpring to be the easiest CRM to use. On a scale of 1 to 5, 5 being the easiest to learn and use, I'd give Salesforce a 1, SharpSpring a 5 and the others fall in between. It's customizable, it's easy to update leads, and most of all there are no quirky error …
    Incentivized
    Chose SharpSpring (discontinued)
    We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and …
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring provided the best in terms of comprehensiveness, capability and cost. The support is also fantastic.
    Incentivized
    Chose SharpSpring (discontinued)
    Fraction of price and does what we need.
    Incentivized
    Chose SharpSpring (discontinued)
    We experienced working with other platforms in our team, reviewing and testing, in order to find the one that would optimize our workflows the most. Some of these were completely new to me (Sharpspring was one of them), but I had previous experiences with platforms like Mailchim…
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring has way more robust marketing automation features. The only plus for Salesforce is the ability to run a report for conversations had this week and make it easy to pull up those advertiser cards. SharpSpring has a big advantage over Salesforce as far as persona …
    Incentivized
    Chose SharpSpring (discontinued)
    I have used Salesforce CRM in the past as a sales person. SharpSpring provides me with an efficient and daily positive experience, it absolutely stack sup to the competition in my use case. I would recommend to my other sales peeps out there.
    Incentivized
    Chose SharpSpring (discontinued)
    Mid-tier price with top-tiers features.
    Incentivized
    Chose SharpSpring (discontinued)
    I have used Mailchimp and MyEmma. both have limited customization options and overall are very simple to use making email templates seem very stale and boring.
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring seems to be much more intuitive to solve marketing challenges.
    Incentivized
    Chose SharpSpring (discontinued)
    SharpSpring is a much more financially viable option than HubSpot, while not sacrificing much of the functionality.
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    144 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    143 Answers
    Happy with the feature set
    99%
    Happy with the feature set
    148 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    124 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    125 Answers
    Features
    SharpSpring (discontinued)
    Email & Online Marketing
    Comparison of Email & Online Marketing features of SharpSpring (discontinued)
    Feature
    SharpSpring (discontinued)
    7.1
    509 Ratings
    9% below category average
    WYSIWYG email editor9.0469 Ratings
    Dynamic content7.2452 Ratings
    Landing pages7.0441 Ratings
    A/B testing6.0396 Ratings
    Mobile optimization8.0427 Ratings
    Email deliverability reporting8.0497 Ratings
    List management6.0499 Ratings
    Triggered drip sequences6.0474 Ratings
    Lead Management
    Comparison of Lead Management features of SharpSpring (discontinued)
    Feature
    SharpSpring (discontinued)
    8.5
    498 Ratings
    15% above category average
    Lead nurturing automation8.0485 Ratings
    Lead scoring and grading9.0491 Ratings
    Data quality management8.0467 Ratings
    Automated sales alerts and tasks9.0463 Ratings
    Campaign Management
    Comparison of Campaign Management features of SharpSpring (discontinued)
    Feature
    SharpSpring (discontinued)
    7.6
    400 Ratings
    5% above category average
    Calendaring8.1338 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of SharpSpring (discontinued)
    Feature
    SharpSpring (discontinued)
    3.7
    495 Ratings
    59% below category average
    Dashboards4.0487 Ratings
    Standard reports4.0487 Ratings
    Custom reports3.0448 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of SharpSpring (discontinued)
    Feature
    SharpSpring (discontinued)
    7.8
    467 Ratings
    6% above category average
    API8.0365 Ratings
    Role-based workflow & approvals8.0403 Ratings
    Customizability8.6439 Ratings
    Best Alternatives
    SharpSpring (discontinued)
    Small Businesses
    BenchmarkONE
    Score8 out of 10
    Medium-sized Companies
    No answers on this topic
    Enterprises
    No answers on this topic
    All AlternativesView all alternatives
    User Ratings
    SharpSpring (discontinued)
    Likelihood to Recommend
    8.0
    (523 ratings)
    Likelihood to Renew
    8.1
    (32 ratings)
    Usability
    8.0
    (71 ratings)
    Availability
    7.8
    (2 ratings)
    Performance
    3.2
    (2 ratings)
    Support Rating
    8.9
    (71 ratings)
    Online Training
    4.5
    (2 ratings)
    Implementation Rating
    6.5
    (10 ratings)
    Configurability
    4.5
    (1 ratings)
    Ease of integration
    4.5
    (2 ratings)
    Product Scalability
    2.9
    (2 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    Vendor pre-sale
    1.0
    (1 ratings)
    User Testimonials
    SharpSpring (discontinued)
    Likelihood to Recommend
    Discontinued Products
    SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
    • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
    Read full review
    Cons
    Discontinued Products
    • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
    • Sometimes confusing between types of workflows to use. Opportunity versus visual.
    • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
    Incentivized
    Read full review
    Usability
    Discontinued Products
    This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
    Incentivized
    Read full review
    Implementation Rating
    Discontinued Products
    Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Streamlined Processes - sales and marketing are now all in the same place.
    • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
    • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
    • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
    • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
    Read full review
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