What users are saying about

Constant Contact vs Higher Logic Thrive

Constant Contact
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Top Rated
716 Ratings
Higher Logic Thrive
32 Ratings

Constant Contact

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Top Rated
716 Ratings
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Score 8.1 out of 100

Based on 716 reviews and ratings

Higher Logic Thrive

32 Ratings
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Score 7.1 out of 100

Based on 32 reviews and ratings

Feature Set Ratings

    Email & Online Marketing

    7.7

    Constant Contact

    77%

    Higher Logic Thrive

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 9/9 features
    Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    7.8
    78%
    82 Ratings
    N/A
    0 Ratings

    Dynamic content

    7.6
    76%
    82 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    7.5
    75%
    81 Ratings
    N/A
    0 Ratings

    Landing pages

    7.6
    76%
    56 Ratings
    N/A
    0 Ratings

    A/B testing

    7.4
    74%
    52 Ratings
    N/A
    0 Ratings

    Mobile optimization

    8.0
    80%
    85 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.6
    86%
    135 Ratings
    N/A
    0 Ratings

    List management

    8.4
    84%
    90 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    6.7
    67%
    47 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    7.8

    Constant Contact

    78%

    Higher Logic Thrive

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 3/3 features
    Constant Contact ranks higher in 3/3 features

    Dashboards

    7.8
    78%
    87 Ratings
    N/A
    0 Ratings

    Standard reports

    8.2
    82%
    87 Ratings
    N/A
    0 Ratings

    Custom reports

    7.5
    75%
    58 Ratings
    N/A
    0 Ratings

    Pre-Send Testing

    8.1

    Constant Contact

    81%

    Higher Logic Thrive

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 8/8 features
    Constant Contact ranks higher in 8/8 features

    URL Validation

    8.4
    84%
    31 Ratings
    N/A
    0 Ratings

    Link Tracking

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Image Validation

    8.2
    82%
    31 Ratings
    N/A
    0 Ratings

    Inbox Display

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Email Accessibility Tools

    8.0
    80%
    28 Ratings
    N/A
    0 Ratings

    Spelling and Grammar Check

    7.8
    78%
    31 Ratings
    N/A
    0 Ratings

    Spam Testing

    7.8
    78%
    26 Ratings
    N/A
    0 Ratings

    Email Previews

    8.6
    86%
    40 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Constant Contact is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • Higher Logic Thrive is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.3

    Constant Contact

    83%
    106 Ratings
    7.4

    Higher Logic Thrive

    74%
    17 Ratings

    Likelihood to Renew

    9.0

    Constant Contact

    90%
    21 Ratings
    10.0

    Higher Logic Thrive

    100%
    1 Rating

    Usability

    10.0

    Constant Contact

    100%
    9 Ratings
    7.0

    Higher Logic Thrive

    70%
    2 Ratings

    Availability

    9.0

    Constant Contact

    90%
    4 Ratings

    Higher Logic Thrive

    N/A
    0 Ratings

    Performance

    10.0

    Constant Contact

    100%
    4 Ratings

    Higher Logic Thrive

    N/A
    0 Ratings

    Support Rating

    10.0

    Constant Contact

    100%
    17 Ratings
    9.3

    Higher Logic Thrive

    93%
    3 Ratings

    Online Training

    10.0

    Constant Contact

    100%
    1 Rating

    Higher Logic Thrive

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Constant Contact

    100%
    9 Ratings

    Higher Logic Thrive

    N/A
    0 Ratings

    Product Scalability

    10.0

    Constant Contact

    100%
    1 Rating

    Higher Logic Thrive

    N/A
    0 Ratings

    Likelihood to Recommend

    Constant Contact

    Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    Higher Logic Thrive

    Higher Logic works very well for our business purposes. We can very easily create new communities when we need to (and this is often!). Our association isn't as concerned with driving engagement, but the tools Higher Logic provides allows us to take a closer look at the engagement level of our committee members when needed

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    Victoria Holmen | TrustRadius Reviewer
    Victoria Holmen
    View all 17 answers on this topic

    Pros

    Constant Contact

    • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
    • Easy to use for folks who are not tech savvy.
    • Very quick upload speed for contact lists when compared with other email marketing vendors.
    • Easy to customize contact lists.
    • Displays much more consistently across different email clients when compared with other email marketing vendors.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    Higher Logic Thrive

    • Higher Logic product managers are probably some of the best in the industry. They know their products and aren't pushy in trying to sell them to you. Don't get me wrong, they do try to sell you a product, but they understand that not everyone who is tasked with learning more is also a decision maker. That doesn't stop them from being professional and thorough in their demonstrations or explanation of fees.
    • Their technical support is top notch. Not only do they work to resolve issues, they also work with you to help you with non-issues. Our initial redesign was done by an agency that worked with HL directly to set up the new site. When I was tasked with a mini-redesign this year, HL technical support offered me a lot of insight on how to best do this using just my skills and HL.
    • They offer training on their platforms to ensure your success as an administrator. There is no cost and you can either go to their onsite two days "boot camp" or you can access a plethora of training videos and webinars through their online users' community.

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    Theresa Grier | TrustRadius Reviewer
    Theresa Grier
    View all 17 answers on this topic

    Cons

    Constant Contact

    • The interface is definitely a bit difficult to use and it takes some getting used to.
    • More customization and exporting of html would be awesome.
    • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    Higher Logic Thrive

    • Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.

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    Michelle Bovee Martin | TrustRadius Reviewer
    Michelle Bovee Martin
    View all 17 answers on this topic

    Pricing Details

    Constant Contact

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $9.99 per month

    Constant Contact Editions & Modules

    Edition
    Core$9.991
    Plus$45.001
    1. per month
    Additional Pricing Details
    —

    Higher Logic Thrive

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    —

    Higher Logic Thrive Editions & Modules

    —
    Additional Pricing Details
    —

    Likelihood to Renew

    Constant Contact

    Constant Contact 9.0
    Based on 21 answers
    There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.

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    Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer
    Ty Swartz, CPP, USN Ret.
    View all 21 answers on this topic

    Higher Logic Thrive

    Higher Logic Thrive 10.0
    Based on 1 answer
    They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Usability

    Constant Contact

    Constant Contact 10.0
    Based on 9 answers
    There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome

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    Giselle Aguiar | TrustRadius Reviewer
    Giselle Aguiar
    View all 9 answers on this topic

    Higher Logic Thrive

    Higher Logic Thrive 7.0
    Based on 2 answers
    The software is not that simple to use when you have to get volunteers involved in the content assembly process. The content management system that is native to Higher Logic could improve to make the task of training volunteers far easier. Given its simplicity, it is hard for the system to rival more developed websites that use advanced CMS software.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Reliability and Availability

    Constant Contact

    Constant Contact 9.0
    Based on 4 answers
    No major problems in sending out the email campaigns and accessing the analytics

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Higher Logic Thrive

    No score
    No answers yet
    No answers on this topic

    Performance

    Constant Contact

    Constant Contact 10.0
    Based on 4 answers
    The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Higher Logic Thrive

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Constant Contact

    Constant Contact 10.0
    Based on 17 answers
    I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 17 answers on this topic

    Higher Logic Thrive

    Higher Logic Thrive 9.3
    Based on 3 answers
    Higher Logic's support is sub-par at best. It can be difficult to get in contact with anyone from the support team, and when you do, it seems as if they don't want to talk to you and don't even have the answers to your questions. Within the past few months, we've contacted them twice and both times have been very disappointing. The first time was to let them know there was an inconsistency between the analytics report and the heat map. They basically said that they already knew about the problem but didn't have any set plans to fix it because they were working on other "more important" things. The second time was for a conference call to go over some additional features that we wanted to implement. And the lady we spoke with seemed very disgusted to have to speak with us and then rushed us off the phone because she had another call.

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    Jenna Carpentier | TrustRadius Reviewer
    Jenna Carpentier
    View all 3 answers on this topic

    Implementation Rating

    Constant Contact

    Constant Contact 10.0
    Based on 9 answers
    Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Higher Logic Thrive

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Constant Contact

    We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    Higher Logic Thrive

    We are just in the early stages of looking into HubSpot Service Hub to determine if it will be a viable replacement for Higher Logic Community. We have other uses for the ServiceHub so there is an appeal to have it be a "one stop shop" for us. The big question however is how it will stack up to Higher Logic for the online communities. Candidly, while Higher Logic may be tough to beat in this area, it is something we will be looking closely at in the next 12 months.

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    Daniel McHugh | TrustRadius Reviewer
    Daniel McHugh
    View all 17 answers on this topic

    Scalability

    Constant Contact

    Constant Contact 10.0
    Based on 1 answer
    Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Higher Logic Thrive

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Constant Contact

    • Good email marketing option that we need to expand on
    • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
    • Very affordable and we plan in keeping it as a resource

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    Terri Betts | TrustRadius Reviewer
    Terri Betts
    View all 106 answers on this topic

    Higher Logic Thrive

    • Understanding preferences-- Higher Logic helps us tap in to how our members want to hear from us.
    • Data collection-- Since we started using Higher Logic the amount of data we get from our members has increased greatly.
    • Consolidation of tools-- Higher Logic replaced 2 or 3 additional SAAS options being utilized by us. This helped save money!

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    Brandon Wells, MPA | TrustRadius Reviewer
    Brandon Wells, MPA
    View all 17 answers on this topic

    Screenshots

    Constant Contact

    —

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