What users are saying about
Top Rated
556 Ratings
385 Ratings
Top Rated
556 Ratings
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Score 7.6 out of 100
385 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Constant Contact

Constant Contact is terrific for an organization with a marketing budget that would like to send out a variety of emails with visuals, videos, surveys and/or coupons. It's a quick way to reach thousands of potential and/or current customers at a reasonable price. However, for the startup or the company that is very concerned about budget, there is no free version and the monthly paid versions can be a bit more pricey than some comparable competitors.
Jason Carlage | TrustRadius Reviewer

NetSuite ERP

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Constant Contact
8.5
NetSuite ERP
WYSIWYG email editor
Constant Contact
8.4
NetSuite ERP
Dynamic content
Constant Contact
8.0
NetSuite ERP
Ability to test dynamic content
Constant Contact
8.1
NetSuite ERP
Landing pages
Constant Contact
8.6
NetSuite ERP
A/B testing
Constant Contact
9.0
NetSuite ERP
Mobile optimization
Constant Contact
8.1
NetSuite ERP
Email deliverability reporting
Constant Contact
8.9
NetSuite ERP
List management
Constant Contact
8.8
NetSuite ERP
Triggered drip sequences
Constant Contact
8.2
NetSuite ERP

Reporting & Analytics

Constant Contact
8.4
NetSuite ERP
6.1
Dashboards
Constant Contact
8.0
NetSuite ERP
6.4
Standard reports
Constant Contact
8.6
NetSuite ERP
6.2
Custom reports
Constant Contact
8.7
NetSuite ERP
5.9

Payroll Management

Constant Contact
NetSuite ERP
7.0
Pay calculation
Constant Contact
NetSuite ERP
5.9
Benefit plan administration
Constant Contact
NetSuite ERP
6.5
Direct deposit files
Constant Contact
NetSuite ERP
7.0
Salary revision and increment management
Constant Contact
NetSuite ERP
8.0
Reimbursement management
Constant Contact
NetSuite ERP
7.5

Customization

Constant Contact
NetSuite ERP
6.0
API for custom integration
Constant Contact
NetSuite ERP
6.1
Plug-ins
Constant Contact
NetSuite ERP
6.0

Security

Constant Contact
NetSuite ERP
7.5
Single sign-on capability
Constant Contact
NetSuite ERP
7.8
Role-based user permissions
Constant Contact
NetSuite ERP
7.2

General Ledger and Configurable Accounting

Constant Contact
NetSuite ERP
6.8
Accounts payable
Constant Contact
NetSuite ERP
7.2
Accounts receivable
Constant Contact
NetSuite ERP
7.3
Global Financial Support
Constant Contact
NetSuite ERP
6.9
Primary and Secondary Ledgers
Constant Contact
NetSuite ERP
7.7
Intercompany Accounting
Constant Contact
NetSuite ERP
7.0
Localizations
Constant Contact
NetSuite ERP
7.6
Journals and Reconciliations
Constant Contact
NetSuite ERP
6.8
Enterprise Accounting
Constant Contact
NetSuite ERP
7.3
Configurable Accounting
Constant Contact
NetSuite ERP
7.4
Centralized Rules Framework
Constant Contact
NetSuite ERP
6.2
Standardized Processes
Constant Contact
NetSuite ERP
7.7

Inventory Management

Constant Contact
NetSuite ERP
5.4
Inventory tracking
Constant Contact
NetSuite ERP
5.8
Automatic reordering
Constant Contact
NetSuite ERP
5.4
Location management
Constant Contact
NetSuite ERP
5.4
Manufacturing module
Constant Contact
NetSuite ERP
4.9

Order Management

Constant Contact
NetSuite ERP
6.6
Pricing
Constant Contact
NetSuite ERP
6.7
Order entry
Constant Contact
NetSuite ERP
5.9
Credit card processing
Constant Contact
NetSuite ERP
7.1
Cost of goods sold
Constant Contact
NetSuite ERP
6.9
Order Orchestration
Constant Contact
NetSuite ERP
6.8
End-to-end order visibility
Constant Contact
NetSuite ERP
6.6
Order exception Resolution
Constant Contact
NetSuite ERP
6.0

Subledger and Financial Process

Constant Contact
NetSuite ERP
6.8
Automated Invoice Processing
Constant Contact
NetSuite ERP
7.1
Shared Services Payments
Constant Contact
NetSuite ERP
6.2
Billings Management
Constant Contact
NetSuite ERP
6.8
Customer Receipt Applications
Constant Contact
NetSuite ERP
6.8
Customer Collections
Constant Contact
NetSuite ERP
7.1
Revenue Recognition
Constant Contact
NetSuite ERP
7.6
Cash Management
Constant Contact
NetSuite ERP
6.6
Asset Management
Constant Contact
NetSuite ERP
6.2
Travel & Expense Management
Constant Contact
NetSuite ERP
6.9
Budgetary Control & Encumbrance Accounting
Constant Contact
NetSuite ERP
6.7
Period Close
Constant Contact
NetSuite ERP
7.5
Transactions Tax
Constant Contact
NetSuite ERP
6.8
Subledger Reconciliations
Constant Contact
NetSuite ERP
6.9
3rd Party Accounting Systems
Constant Contact
NetSuite ERP
6.1

Project Financial Management

Constant Contact
NetSuite ERP
6.4
Budgeting and Forecasting
Constant Contact
NetSuite ERP
5.8
Project Costing
Constant Contact
NetSuite ERP
6.6
Cost Capture
Constant Contact
NetSuite ERP
6.6
Capital Project Management
Constant Contact
NetSuite ERP
7.3
Customer Invoicing
Constant Contact
NetSuite ERP
6.6
Customer Contract Compliance
Constant Contact
NetSuite ERP
7.5
Project Revenue Recognition
Constant Contact
NetSuite ERP
6.2
Project Financial Performance Analysis
Constant Contact
NetSuite ERP
6.6
Project Financials Dashboard
Constant Contact
NetSuite ERP
6.2
Real-time Financial Reporting
Constant Contact
NetSuite ERP
6.3
Embedded Business Intelligence
Constant Contact
NetSuite ERP
5.8
Project Planning Collaboration
Constant Contact
NetSuite ERP
5.5

Project Execution Management

Constant Contact
NetSuite ERP
6.7
Project Planning and Scheduling
Constant Contact
NetSuite ERP
5.6
Project Manager Dashboard
Constant Contact
NetSuite ERP
5.1
Resource Manager Dashboard
Constant Contact
NetSuite ERP
5.5
Task Insight for Project Managers
Constant Contact
NetSuite ERP
7.0
Project Manager Mobile Functionality
Constant Contact
NetSuite ERP
7.1
Team Member Task Collaboration
Constant Contact
NetSuite ERP
6.5
Team Member Mobile Functionality
Constant Contact
NetSuite ERP
7.1
Project Candidate Search
Constant Contact
NetSuite ERP
7.0
Project Candidate Comparison and Analysis
Constant Contact
NetSuite ERP
7.0
Defineable Resource Pools
Constant Contact
NetSuite ERP
7.4
Defineable Resource Pools
Constant Contact
NetSuite ERP
7.4
Talent Profiles
Constant Contact
NetSuite ERP
6.2
Real-Time Project Reporting
Constant Contact
NetSuite ERP
7.0
Absence Management
Constant Contact
NetSuite ERP
7.4
Product Lifecycle Management
Constant Contact
NetSuite ERP
7.8

Grants Management

Constant Contact
NetSuite ERP
6.5
Award Lifecycle Management
Constant Contact
NetSuite ERP
6.3
Spending Control
Constant Contact
NetSuite ERP
6.7
Indirect Cost Management
Constant Contact
NetSuite ERP
7.2
Billing
Constant Contact
NetSuite ERP
5.8

Procurement

Constant Contact
NetSuite ERP
7.2
Sourcing Team Collaboration
Constant Contact
NetSuite ERP
7.3
Sourcing Analysis
Constant Contact
NetSuite ERP
6.3
Bids Analyzed and Compared
Constant Contact
NetSuite ERP
7.0
Catalog Shopping E-Commerce for Employees
Constant Contact
NetSuite ERP
5.5
Contract Authoring
Constant Contact
NetSuite ERP
7.0
Contract Compliance Management
Constant Contact
NetSuite ERP
7.0
Contract History
Constant Contact
NetSuite ERP
7.5
Contract Renewal Automation
Constant Contact
NetSuite ERP
8.0
Contract Repository
Constant Contact
NetSuite ERP
7.5
Contract Standardization and Enforcement
Constant Contact
NetSuite ERP
7.5
Electronic Signatures
Constant Contact
NetSuite ERP
7.4
Invoice Automated Matching
Constant Contact
NetSuite ERP
6.2
Purchasing Risk and Compliance Management
Constant Contact
NetSuite ERP
6.4
Requisitions-to-Purchase Orders Integrated
Constant Contact
NetSuite ERP
7.3
Spend Compliance Management
Constant Contact
NetSuite ERP
7.8
Supplier Assessment
Constant Contact
NetSuite ERP
7.8
Supplier Communication and Collaboration
Constant Contact
NetSuite ERP
7.8
Supplier Management
Constant Contact
NetSuite ERP
8.1
Supplier Portal
Constant Contact
NetSuite ERP
7.8

Risk Management

Constant Contact
NetSuite ERP
7.2
Risk Repository
Constant Contact
NetSuite ERP
7.0
Control Management
Constant Contact
NetSuite ERP
7.0
Control Mapping
Constant Contact
NetSuite ERP
6.6
Control Efficiency Assessments
Constant Contact
NetSuite ERP
7.4
Automated Control Assessments
Constant Contact
NetSuite ERP
7.4
Assessment Capture
Constant Contact
NetSuite ERP
7.8
Issue Detection
Constant Contact
NetSuite ERP
7.4
Automatic Notification
Constant Contact
NetSuite ERP
7.4
Remediation and Certification
Constant Contact
NetSuite ERP
7.0

Logistics

Constant Contact
NetSuite ERP
5.5
Transportation Planning and Optimization
Constant Contact
NetSuite ERP
5.3
Transportation Sourcing Management
Constant Contact
NetSuite ERP
5.6
Transportation Process Integration
Constant Contact
NetSuite ERP
6.2
Transportation Execution Management
Constant Contact
NetSuite ERP
5.8
Freight Payment Automation
Constant Contact
NetSuite ERP
5.5
Trade Management
Constant Contact
NetSuite ERP
5.1
Trade Regulatory Compliance Management
Constant Contact
NetSuite ERP
7.5
Customs Entry Management
Constant Contact
NetSuite ERP
5.5
Customs Document Management
Constant Contact
NetSuite ERP
4.9
Customs Document Collaboration
Constant Contact
NetSuite ERP
4.7
Fulfillment Management
Constant Contact
NetSuite ERP
5.0
Inventory Visibility
Constant Contact
NetSuite ERP
5.5
Warehouse Workforce Management
Constant Contact
NetSuite ERP
5.4

Manufacturing

Constant Contact
NetSuite ERP
4.9
Production Process Design
Constant Contact
NetSuite ERP
5.7
Supply Chain Business Flows
Constant Contact
NetSuite ERP
4.5
Production Management
Constant Contact
NetSuite ERP
4.2
Contracted Manufacturing Management
Constant Contact
NetSuite ERP
4.2
Configuration Management
Constant Contact
NetSuite ERP
6.9
Work Definition
Constant Contact
NetSuite ERP
3.3
Work Execution
Constant Contact
NetSuite ERP
4.3
Advanced Fulfillment
Constant Contact
NetSuite ERP
5.9
Manufacturing Costs
Constant Contact
NetSuite ERP
5.5

Supply Chain

Constant Contact
NetSuite ERP
5.9
Forecasting
Constant Contact
NetSuite ERP
5.4
Inventory Planning
Constant Contact
NetSuite ERP
4.9
Multi-tier Supply Chain Planning
Constant Contact
NetSuite ERP
7.3
Performance Monitoring
Constant Contact
NetSuite ERP
5.8

Product Lifecycle Management

Constant Contact
NetSuite ERP
5.6
Ideation Management
Constant Contact
NetSuite ERP
6.1
Requirements Management
Constant Contact
NetSuite ERP
8.0
Proposal Management
Constant Contact
NetSuite ERP
3.4
Innovation Portfolio Management
Constant Contact
NetSuite ERP
5.1
Product Master Data Management
Constant Contact
NetSuite ERP
5.1
Vendor Portal
Constant Contact
NetSuite ERP
5.5
Project Portfolio Management
Constant Contact
NetSuite ERP
6.1

Pros

Constant Contact

  • We are a huge fan of the numerous templates that may be used for designing emails.
  • Constant Contact also allows for our organization's brand (logo, colors, and fonts) to be easily incorporated into designs.
  • The metrics and data gathered from email campaigns is very detailed and helpful.
Anonymous | TrustRadius Reviewer

NetSuite ERP

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

Cons

Constant Contact

  • This system is great and I do not have much to say against, I just wish they could improve the search filter of email campaigns made previously, and include a search field that allows you to find campaigns related to the phrase name included in that field of search.
  • I really don't have any dislikes with the software now that I am familiar with the product.
Anonymous | TrustRadius Reviewer

NetSuite ERP

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

Likelihood to Renew

Constant Contact

Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

Performance

Constant Contact

Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Support Rating

Constant Contact

Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 1.0
Based on 20 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

In-Person Training

Constant Contact

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

Online Training

Constant Contact

Constant Contact 10.0
Based on 1 answer
No answer on this topic is available.

NetSuite ERP

NetSuite ERP 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 7.3
Based on 18 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

Constant Contact

I think if I were coming in with nothing in hand, I would have chosen MailChimp over Constant Contact. Constant Contact won because it was the incumbent and we're satisfied.The time and operating cost of moving from one platform to another was higher than the expected return on that change. I don't think anything about Constant Contact is much better or worse, in my view, than the other.Pretty lukewarm, I know. But it's honest!
Jeff Bramhall | TrustRadius Reviewer

NetSuite ERP

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

Return on Investment

Constant Contact

  • Many of our clients use a variety of email management services, and Constant Contact is usually chief among them. This keeps our team sharp and up to date for customer service inquiries.
  • Constant Contact is extremely reliable. It's been applicable and has grown with trends in digital marketing over the last decade to stay at the top as a best-in-class provider.
  • The reporting tools help to give a sense of how well campaigns are performing (or not performing) and gives insight on how to create future campaigns in more effective ways.
  • The lack of Google Analytics integration on the app is a hinderance for marketing managers who use the robust API on a variety of other platforms that seamlessly integrate with the service.
  • Higher pricing for integrating social media and surveys, and other additional service, is a drawback for the average user on a budget – especially when competitors offer those services for free.
Jorden Beatty | TrustRadius Reviewer

NetSuite ERP

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

Pricing Details

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Constant Contact
8.1
NetSuite ERP
5.9

Likelihood to Renew

Constant Contact
8.0
NetSuite ERP
8.0

Usability

Constant Contact
8.9
NetSuite ERP
9.0

Reliability and Availability

Constant Contact
9.0
NetSuite ERP
9.4

Performance

Constant Contact
10.0
NetSuite ERP
7.7

Support Rating

Constant Contact
3.0
NetSuite ERP
1.0

In-Person Training

Constant Contact
NetSuite ERP
7.3

Online Training

Constant Contact
10.0
NetSuite ERP
8.0

Implementation Rating

Constant Contact
8.0
NetSuite ERP
7.3

Scalability

Constant Contact
10.0
NetSuite ERP
8.4

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