What users are saying about
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Top Rated
716 Ratings
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Top Rated
644 Ratings

Constant Contact

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Top Rated
716 Ratings
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Score 8.1 out of 100

NetSuite ERP

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Top Rated
644 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • Constant Contact ranks higher in 1 feature set: Reporting & Analytics

Email & Online Marketing

7.7

Constant Contact

77%

NetSuite ERP

Feature Set Not Supported
N/A
Constant Contact ranks higher in 9/9 features

WYSIWYG email editor

7.8
78%
82 Ratings
N/A
0 Ratings

Dynamic content

7.6
76%
82 Ratings
N/A
0 Ratings

Ability to test dynamic content

7.5
75%
81 Ratings
N/A
0 Ratings

Landing pages

7.6
76%
56 Ratings
N/A
0 Ratings

A/B testing

7.4
74%
52 Ratings
N/A
0 Ratings

Mobile optimization

8.0
80%
85 Ratings
N/A
0 Ratings

Email deliverability reporting

8.6
86%
135 Ratings
N/A
0 Ratings

List management

8.4
84%
90 Ratings
N/A
0 Ratings

Triggered drip sequences

6.7
67%
47 Ratings
N/A
0 Ratings

Reporting & Analytics

7.8

Constant Contact

78%
6.3

NetSuite ERP

63%
Constant Contact ranks higher in 3/3 features

Dashboards

7.8
78%
87 Ratings
6.4
64%
71 Ratings

Standard reports

8.2
82%
87 Ratings
6.3
63%
70 Ratings

Custom reports

7.5
75%
58 Ratings
6.2
62%
70 Ratings

Pre-Send Testing

8.1

Constant Contact

81%

NetSuite ERP

Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features

URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings

Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings

Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings

Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings

Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings

Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings

Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings

Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings

Payroll Management

Constant Contact

Feature Set Not Supported
N/A
2.2

NetSuite ERP

22%
NetSuite ERP ranks higher in 5/5 features

Pay calculation

N/A
0 Ratings
1.8
18%
13 Ratings

Benefit plan administration

N/A
0 Ratings
1.7
17%
10 Ratings

Direct deposit files

N/A
0 Ratings
2.6
26%
9 Ratings

Salary revision and increment management

N/A
0 Ratings
2.7
27%
8 Ratings

Reimbursement management

N/A
0 Ratings
2.1
21%
10 Ratings

Customization

Constant Contact

Feature Set Not Supported
N/A
7.6

NetSuite ERP

76%
NetSuite ERP ranks higher in 2/2 features

API for custom integration

N/A
0 Ratings
6.7
67%
63 Ratings

Plug-ins

N/A
0 Ratings
5.9
59%
47 Ratings

Security

Constant Contact

Feature Set Not Supported
N/A
6.7

NetSuite ERP

67%
NetSuite ERP ranks higher in 2/2 features

Single sign-on capability

N/A
0 Ratings
6.7
67%
61 Ratings

Role-based user permissions

N/A
0 Ratings
6.7
67%
79 Ratings

General Ledger and Configurable Accounting

Constant Contact

Feature Set Not Supported
N/A
6.3

NetSuite ERP

63%
NetSuite ERP ranks higher in 11/11 features

Accounts payable

N/A
0 Ratings
6.2
62%
65 Ratings

Accounts receivable

N/A
0 Ratings
6.2
62%
64 Ratings

Global Financial Support

N/A
0 Ratings
6.1
61%
26 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
6.6
66%
28 Ratings

Intercompany Accounting

N/A
0 Ratings
5.3
53%
30 Ratings

Localizations

N/A
0 Ratings
6.6
66%
22 Ratings

Journals and Reconciliations

N/A
0 Ratings
6.9
69%
41 Ratings

Enterprise Accounting

N/A
0 Ratings
6.5
65%
35 Ratings

Configurable Accounting

N/A
0 Ratings
6.7
67%
35 Ratings

Centralized Rules Framework

N/A
0 Ratings
6.6
66%
24 Ratings

Standardized Processes

N/A
0 Ratings
5.8
58%
37 Ratings

Inventory Management

Constant Contact

Feature Set Not Supported
N/A
5.9

NetSuite ERP

59%
NetSuite ERP ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
6.2
62%
47 Ratings

Automatic reordering

N/A
0 Ratings
5.5
55%
28 Ratings

Location management

N/A
0 Ratings
6.1
61%
35 Ratings

Manufacturing module

N/A
0 Ratings
5.7
57%
27 Ratings

Order Management

Constant Contact

Feature Set Not Supported
N/A
5.5

NetSuite ERP

55%
NetSuite ERP ranks higher in 7/7 features

Pricing

N/A
0 Ratings
5.4
54%
53 Ratings

Order entry

N/A
0 Ratings
5.5
55%
54 Ratings

Credit card processing

N/A
0 Ratings
4.6
46%
37 Ratings

Cost of goods sold

N/A
0 Ratings
6.2
62%
48 Ratings

Order Orchestration

N/A
0 Ratings
5.7
57%
21 Ratings

End-to-end order visibility

N/A
0 Ratings
5.9
59%
27 Ratings

Order exception Resolution

N/A
0 Ratings
5.2
52%
21 Ratings

Subledger and Financial Process

Constant Contact

Feature Set Not Supported
N/A
5.6

NetSuite ERP

56%
NetSuite ERP ranks higher in 14/14 features

Automated Invoice Processing

N/A
0 Ratings
5.0
50%
35 Ratings

Shared Services Payments

N/A
0 Ratings
5.7
57%
17 Ratings

Billings Management

N/A
0 Ratings
5.7
57%
30 Ratings

Customer Receipt Applications

N/A
0 Ratings
5.9
59%
29 Ratings

Customer Collections

N/A
0 Ratings
5.6
56%
26 Ratings

Revenue Recognition

N/A
0 Ratings
5.8
58%
35 Ratings

Cash Management

N/A
0 Ratings
6.0
60%
27 Ratings

Asset Management

N/A
0 Ratings
5.3
53%
26 Ratings

Travel & Expense Management

N/A
0 Ratings
5.1
51%
31 Ratings

Budgetary Control & Encumbrance Accounting

N/A
0 Ratings
6.0
60%
27 Ratings

Period Close

N/A
0 Ratings
6.2
62%
35 Ratings

Transactions Tax

N/A
0 Ratings
5.9
59%
28 Ratings

Subledger Reconciliations

N/A
0 Ratings
6.1
61%
24 Ratings

3rd Party Accounting Systems

N/A
0 Ratings
4.0
40%
14 Ratings

Project Financial Management

Constant Contact

Feature Set Not Supported
N/A
5.3

NetSuite ERP

53%
NetSuite ERP ranks higher in 12/12 features

Budgeting and Forecasting

N/A
0 Ratings
6.0
60%
26 Ratings

Project Costing

N/A
0 Ratings
5.7
57%
23 Ratings

Cost Capture

N/A
0 Ratings
5.3
53%
22 Ratings

Capital Project Management

N/A
0 Ratings
5.9
59%
14 Ratings

Customer Invoicing

N/A
0 Ratings
4.4
44%
25 Ratings

Customer Contract Compliance

N/A
0 Ratings
4.8
48%
13 Ratings

Project Revenue Recognition

N/A
0 Ratings
4.4
44%
22 Ratings

Project Financial Performance Analysis

N/A
0 Ratings
5.2
52%
23 Ratings

Project Financials Dashboard

N/A
0 Ratings
5.6
56%
24 Ratings

Real-time Financial Reporting

N/A
0 Ratings
6.5
65%
26 Ratings

Embedded Business Intelligence

N/A
0 Ratings
4.5
45%
13 Ratings

Project Planning Collaboration

N/A
0 Ratings
5.1
51%
14 Ratings

Project Execution Management

Constant Contact

Feature Set Not Supported
N/A
5.1

NetSuite ERP

51%
NetSuite ERP ranks higher in 15/15 features

Project Planning and Scheduling

N/A
0 Ratings
4.8
48%
14 Ratings

Project Manager Dashboard

N/A
0 Ratings
5.2
52%
14 Ratings

Resource Manager Dashboard

N/A
0 Ratings
5.4
54%
12 Ratings

Task Insight for Project Managers

N/A
0 Ratings
5.1
51%
11 Ratings

Project Manager Mobile Functionality

N/A
0 Ratings
4.8
48%
10 Ratings

Team Member Task Collaboration

N/A
0 Ratings
4.8
48%
12 Ratings

Team Member Mobile Functionality

N/A
0 Ratings
4.8
48%
11 Ratings

Project Candidate Search

N/A
0 Ratings
4.9
49%
8 Ratings

Project Candidate Comparison and Analysis

N/A
0 Ratings
5.4
54%
8 Ratings

Defineable Resource Pools

N/A
0 Ratings
5.6
56%
8 Ratings

Defineable Resource Pools

N/A
0 Ratings
5.4
54%
8 Ratings

Talent Profiles

N/A
0 Ratings
4.9
49%
8 Ratings

Real-Time Project Reporting

N/A
0 Ratings
6.1
61%
13 Ratings

Absence Management

N/A
0 Ratings
4.9
49%
9 Ratings

Product Lifecycle Management

N/A
0 Ratings
5.1
51%
9 Ratings

Grants Management

Constant Contact

Feature Set Not Supported
N/A
4.3

NetSuite ERP

43%
NetSuite ERP ranks higher in 4/4 features

Award Lifecycle Management

N/A
0 Ratings
4.6
46%
7 Ratings

Spending Control

N/A
0 Ratings
3.8
38%
9 Ratings

Indirect Cost Management

N/A
0 Ratings
4.3
43%
9 Ratings

Billing

N/A
0 Ratings
4.6
46%
12 Ratings

Procurement

Constant Contact

Feature Set Not Supported
N/A
4.7

NetSuite ERP

47%
NetSuite ERP ranks higher in 19/19 features

Sourcing Team Collaboration

N/A
0 Ratings
4.2
42%
12 Ratings

Sourcing Analysis

N/A
0 Ratings
4.4
44%
12 Ratings

Bids Analyzed and Compared

N/A
0 Ratings
4.7
47%
8 Ratings

Catalog Shopping E-Commerce for Employees

N/A
0 Ratings
4.2
42%
7 Ratings

Contract Authoring

N/A
0 Ratings
3.8
38%
10 Ratings

Contract Compliance Management

N/A
0 Ratings
3.9
39%
10 Ratings

Contract History

N/A
0 Ratings
4.0
40%
10 Ratings

Contract Renewal Automation

N/A
0 Ratings
5.0
50%
8 Ratings

Contract Repository

N/A
0 Ratings
4.9
49%
8 Ratings

Contract Standardization and Enforcement

N/A
0 Ratings
4.8
48%
8 Ratings

Electronic Signatures

N/A
0 Ratings
5.4
54%
10 Ratings

Invoice Automated Matching

N/A
0 Ratings
5.2
52%
11 Ratings

Purchasing Risk and Compliance Management

N/A
0 Ratings
5.4
54%
10 Ratings

Requisitions-to-Purchase Orders Integrated

N/A
0 Ratings
5.3
53%
13 Ratings

Spend Compliance Management

N/A
0 Ratings
4.7
47%
12 Ratings

Supplier Assessment

N/A
0 Ratings
4.9
49%
9 Ratings

Supplier Communication and Collaboration

N/A
0 Ratings
4.0
40%
11 Ratings

Supplier Management

N/A
0 Ratings
4.9
49%
12 Ratings

Supplier Portal

N/A
0 Ratings
4.8
48%
8 Ratings

Risk Management

Constant Contact

Feature Set Not Supported
N/A
4.6

NetSuite ERP

46%
NetSuite ERP ranks higher in 9/9 features

Risk Repository

N/A
0 Ratings
4.6
46%
8 Ratings

Control Management

N/A
0 Ratings
3.9
39%
11 Ratings

Control Mapping

N/A
0 Ratings
4.0
40%
9 Ratings

Control Efficiency Assessments

N/A
0 Ratings
4.8
48%
7 Ratings

Automated Control Assessments

N/A
0 Ratings
4.8
48%
7 Ratings

Assessment Capture

N/A
0 Ratings
4.9
49%
7 Ratings

Issue Detection

N/A
0 Ratings
4.7
47%
8 Ratings

Automatic Notification

N/A
0 Ratings
4.8
48%
9 Ratings

Remediation and Certification

N/A
0 Ratings
4.8
48%
8 Ratings

Logistics

Constant Contact

Feature Set Not Supported
N/A
3.5

NetSuite ERP

35%
NetSuite ERP ranks higher in 13/13 features

Transportation Planning and Optimization

N/A
0 Ratings
3.6
36%
9 Ratings

Transportation Sourcing Management

N/A
0 Ratings
3.8
38%
9 Ratings

Transportation Process Integration

N/A
0 Ratings
3.8
38%
9 Ratings

Transportation Execution Management

N/A
0 Ratings
3.8
38%
8 Ratings

Freight Payment Automation

N/A
0 Ratings
3.7
37%
9 Ratings

Trade Management

N/A
0 Ratings
3.6
36%
8 Ratings

Trade Regulatory Compliance Management

N/A
0 Ratings
3.8
38%
6 Ratings

Customs Entry Management

N/A
0 Ratings
2.2
22%
8 Ratings

Customs Document Management

N/A
0 Ratings
2.4
24%
8 Ratings

Customs Document Collaboration

N/A
0 Ratings
2.3
23%
8 Ratings

Fulfillment Management

N/A
0 Ratings
4.7
47%
13 Ratings

Inventory Visibility

N/A
0 Ratings
4.9
49%
15 Ratings

Warehouse Workforce Management

N/A
0 Ratings
3.4
34%
11 Ratings

Manufacturing

Constant Contact

Feature Set Not Supported
N/A
4.9

NetSuite ERP

49%
NetSuite ERP ranks higher in 9/9 features

Production Process Design

N/A
0 Ratings
5.1
51%
12 Ratings

Supply Chain Business Flows

N/A
0 Ratings
4.9
49%
13 Ratings

Production Management

N/A
0 Ratings
5.2
52%
14 Ratings

Contracted Manufacturing Management

N/A
0 Ratings
4.8
48%
12 Ratings

Configuration Management

N/A
0 Ratings
4.8
48%
10 Ratings

Work Definition

N/A
0 Ratings
5.0
50%
14 Ratings

Work Execution

N/A
0 Ratings
4.6
46%
12 Ratings

Advanced Fulfillment

N/A
0 Ratings
5.0
50%
11 Ratings

Manufacturing Costs

N/A
0 Ratings
4.7
47%
14 Ratings

Supply Chain

Constant Contact

Feature Set Not Supported
N/A
5.0

NetSuite ERP

50%
NetSuite ERP ranks higher in 4/4 features

Forecasting

N/A
0 Ratings
4.8
48%
17 Ratings

Inventory Planning

N/A
0 Ratings
4.8
48%
18 Ratings

Multi-tier Supply Chain Planning

N/A
0 Ratings
5.3
53%
12 Ratings

Performance Monitoring

N/A
0 Ratings
5.2
52%
14 Ratings

Product Lifecycle Management

Constant Contact

Feature Set Not Supported
N/A
4.3

NetSuite ERP

43%
NetSuite ERP ranks higher in 7/7 features

Ideation Management

N/A
0 Ratings
4.7
47%
9 Ratings

Requirements Management

N/A
0 Ratings
4.5
45%
8 Ratings

Proposal Management

N/A
0 Ratings
3.6
36%
10 Ratings

Innovation Portfolio Management

N/A
0 Ratings
4.3
43%
9 Ratings

Product Master Data Management

N/A
0 Ratings
4.7
47%
9 Ratings

Vendor Portal

N/A
0 Ratings
4.4
44%
11 Ratings

Project Portfolio Management

N/A
0 Ratings
4.3
43%
8 Ratings

Attribute Ratings

  • Constant Contact is rated higher in 8 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating, Online Training, Implementation Rating, Product Scalability
  • NetSuite ERP is rated higher in 1 area: Availability

Likelihood to Recommend

8.3

Constant Contact

83%
106 Ratings
6.8

NetSuite ERP

68%
128 Ratings

Likelihood to Renew

9.0

Constant Contact

90%
21 Ratings
8.0

NetSuite ERP

80%
33 Ratings

Usability

10.0

Constant Contact

100%
9 Ratings
7.5

NetSuite ERP

75%
16 Ratings

Availability

9.0

Constant Contact

90%
4 Ratings
9.4

NetSuite ERP

94%
26 Ratings

Performance

10.0

Constant Contact

100%
4 Ratings
7.7

NetSuite ERP

77%
24 Ratings

Support Rating

10.0

Constant Contact

100%
17 Ratings
6.6

NetSuite ERP

66%
31 Ratings

In-Person Training

Constant Contact

N/A
0 Ratings
7.3

NetSuite ERP

73%
2 Ratings

Online Training

10.0

Constant Contact

100%
1 Rating
7.8

NetSuite ERP

78%
9 Ratings

Implementation Rating

10.0

Constant Contact

100%
9 Ratings
6.8

NetSuite ERP

68%
27 Ratings

Product Scalability

10.0

Constant Contact

100%
1 Rating
8.4

NetSuite ERP

84%
5 Ratings

Likelihood to Recommend

Constant Contact

Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
Anonymous | TrustRadius Reviewer

Pros

Constant Contact

  • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
  • Easy to use for folks who are not tech savvy.
  • Very quick upload speed for contact lists when compared with other email marketing vendors.
  • Easy to customize contact lists.
  • Displays much more consistently across different email clients when compared with other email marketing vendors.
Anonymous | TrustRadius Reviewer

NetSuite ERP

  • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
  • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
  • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
  • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
Mitchel Laman | TrustRadius Reviewer

Cons

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.
Anonymous | TrustRadius Reviewer

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

Pricing Details

Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition
Core$9.991
Plus$45.001
  1. per month
Additional Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per user per month

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Likelihood to Renew

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 8.0
Based on 33 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 7.5
Based on 16 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Performance

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Support Rating

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 6.6
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Felix Garbuz | TrustRadius Reviewer

In-Person Training

Constant Contact

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Online Training

Constant Contact

Constant Contact 10.0
Based on 1 answer
No answer on this topic is available.

NetSuite ERP

NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

Constant Contact

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.
Anonymous | TrustRadius Reviewer

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Return on Investment

Constant Contact

  • Good email marketing option that we need to expand on
  • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
  • Very affordable and we plan in keeping it as a resource
Terri Betts | TrustRadius Reviewer

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

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