What users are saying about
Top Rated
722 Ratings
6 Ratings
Top Rated
722 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100

Feature Set Ratings

  • Constant Contact ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics

Email & Online Marketing

7.7

Constant Contact

77%
5.2

Springbot

52%
Constant Contact ranks higher in 8/9 features

WYSIWYG email editor

7.8
78%
82 Ratings
4.9
49%
3 Ratings

Dynamic content

7.6
76%
82 Ratings
5.1
51%
3 Ratings

Ability to test dynamic content

7.5
75%
81 Ratings
3.4
34%
2 Ratings

Landing pages

7.6
76%
56 Ratings
8.2
82%
1 Rating

A/B testing

7.4
74%
52 Ratings
5.1
51%
3 Ratings

Mobile optimization

8.0
80%
85 Ratings
4.9
49%
3 Ratings

Email deliverability reporting

8.6
86%
135 Ratings
4.9
49%
3 Ratings

List management

8.4
84%
90 Ratings
5.1
51%
3 Ratings

Triggered drip sequences

6.7
67%
47 Ratings
4.9
49%
3 Ratings

Reporting & Analytics

7.8

Constant Contact

78%
5.1

Springbot

51%
Constant Contact ranks higher in 3/3 features

Dashboards

7.8
78%
87 Ratings
5.1
51%
3 Ratings

Standard reports

8.2
82%
87 Ratings
5.1
51%
3 Ratings

Custom reports

7.5
75%
58 Ratings
5.1
51%
3 Ratings

Pre-Send Testing

8.1

Constant Contact

81%

Springbot

Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features

URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings

Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings

Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings

Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings

Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings

Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings

Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings

Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings

Lead Management

Constant Contact

Feature Set Not Supported
N/A
7.0

Springbot

70%
Springbot ranks higher in 4/4 features

Lead nurturing

N/A
0 Ratings
4.9
49%
3 Ratings

Lead scoring and grading

N/A
0 Ratings
9.1
91%
1 Rating

Data quality management

N/A
0 Ratings
4.9
49%
3 Ratings

Automated sales alerts and tasks

N/A
0 Ratings
9.1
91%
1 Rating

Campaign Management

Constant Contact

Feature Set Not Supported
N/A
5.6

Springbot

56%
Springbot ranks higher in 2/2 features

Calendaring

N/A
0 Ratings
4.9
49%
3 Ratings

Event/webinar marketing

N/A
0 Ratings
6.4
64%
1 Rating

Social Media Marketing

Constant Contact

Feature Set Not Supported
N/A
3.4

Springbot

34%
Springbot ranks higher in 2/2 features

Social sharing and campaigns

N/A
0 Ratings
3.1
31%
2 Ratings

Social profile integration

N/A
0 Ratings
3.7
37%
2 Ratings

Platform & Infrastructure

Constant Contact

Feature Set Not Supported
N/A
7.1

Springbot

71%
Springbot ranks higher in 6/6 features

API

N/A
0 Ratings
5.1
51%
3 Ratings

Role-based workflow & approvals

N/A
0 Ratings
8.2
82%
1 Rating

Customizability

N/A
0 Ratings
7.3
73%
1 Rating

Integration with Salesforce.com

N/A
0 Ratings
7.3
73%
1 Rating

Integration with Microsoft Dynamics CRM

N/A
0 Ratings
7.3
73%
1 Rating

Integration with SugarCRM

N/A
0 Ratings
7.3
73%
1 Rating

Attribute Ratings

  • Constant Contact is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.4

Constant Contact

84%
106 Ratings
4.5

Springbot

45%
5 Ratings

Likelihood to Renew

9.0

Constant Contact

90%
21 Ratings

Springbot

N/A
0 Ratings

Usability

10.0

Constant Contact

100%
9 Ratings
4.4

Springbot

44%
4 Ratings

Availability

9.0

Constant Contact

90%
4 Ratings

Springbot

N/A
0 Ratings

Performance

10.0

Constant Contact

100%
4 Ratings

Springbot

N/A
0 Ratings

Support Rating

10.0

Constant Contact

100%
17 Ratings
5.1

Springbot

51%
3 Ratings

Online Training

10.0

Constant Contact

100%
1 Rating

Springbot

N/A
0 Ratings

Implementation Rating

10.0

Constant Contact

100%
9 Ratings

Springbot

N/A
0 Ratings

Product Scalability

10.0

Constant Contact

100%
1 Rating

Springbot

N/A
0 Ratings

Likelihood to Recommend

Constant Contact

Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.
Anonymous | TrustRadius Reviewer

Springbot

Well Suited For:
  • Small businesses with small marketing teams.
  • Shopify Customers.
  • Small businesses that want more reporting/segmented lists.
  • Businesses that are upgrading from a service like Constant Contact or Mailchimp.
Less appropriate
  • Customer who are currently using Klaviyo.
  • Business who do not have a Shopify website.
Alex Mills | TrustRadius Reviewer

Pros

Constant Contact

  • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
  • Easy to use for folks who are not tech savvy.
  • Very quick upload speed for contact lists when compared with other email marketing vendors.
  • Easy to customize contact lists.
  • Displays much more consistently across different email clients when compared with other email marketing vendors.
Anonymous | TrustRadius Reviewer

Springbot

  • The demographic data was great. I could see how many males vs. females, ages, income, married, with or without children. It gave me a good idea of who my customers were.
  • Using their tracking URLs in all of our campaigns allowed us to get a better idea of what exactly was driving revenue.
  • Not only could I see top performing products, which I can do within Magento, I could also see top selling categories and colors.
  • I can pull a Coupon Usage report our of Magento, but Springbot gave me additional info like AOV and ROI on those codes.
  • Springbot also gave me a lot of info about our abandoned carts. It shows us which products are most abandoned along with views, conversion rates, etc.
  • Springbot gave us an Instagram Shop page that allowed us to curate social shares and then tie them to products on our site.
Melissa Best | TrustRadius Reviewer

Cons

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.
Anonymous | TrustRadius Reviewer

Springbot

  • After our purchase, I let spring or know that I was currently too busy to implement the system and to put things on hold. They ignored this request and kept charging us a monthly fee without using any of their systems. I have only logged in once. Nothing has been set up. They can see that from their side.
  • After multiple emails back and forth their out was in the user agreement. I never asked for my money back only credit so I can regroup and when I have time get on to implant the systems. They tell me they don't do that.
  • They don't care about any of the customer's needs. They only care about charging you that monthly fee. Terrible bus plan. With enough bad feedback, they will suffer from such a narrow plan.
  • I wish we had actual information about the cons using the system. Unfortunately I was not given the opportunity to do unless I wanted to keep paying while not using the system.
Raymond Smith | TrustRadius Reviewer

Pricing Details

Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition
Core$9.991
Plus$45.001
CRM Platform by SharpSpring$449.001
  1. per month
Additional Pricing Details

Springbot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 for up to 5,000 subscribers (includes email marketing, social hub, reporting and dashboards, signup forms, automations, account management, support and onboarding. See website for additional package options.

Springbot Editions & Modules

Edition
Platform Base Package$199/month1
  1. for up to 5,000 subscribers (includes email marketing, social hub, reporting and dashboards, signup forms, automations, account management, support and onboarding. See website for additional package options.
Additional Pricing Details
See website for pricing calculator for additional pricing options.

Likelihood to Renew

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Springbot

No score
No answers yet
No answers on this topic

Usability

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Springbot

Springbot 4.4
Based on 4 answers
Springbot has top navigation that helps me quickly jump from emails to social, and reporting very easily.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Springbot

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Springbot

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Springbot

Springbot 5.1
Based on 3 answers
We have raved about Springbot's support because they always get back with us so quickly. Our rep, Jared has been phenomenal in helping us, always being available to chat with us and explaining some of the metrics with us so we can better understand. He completely handles our ads, checks on them, and lets us know when to update and why.
Alex Mills | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Springbot

No score
No answers yet
No answers on this topic

Alternatives Considered

Constant Contact

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.
Anonymous | TrustRadius Reviewer

Springbot

Springbit is more expensive, more complicated and delivered less.
Anonymous | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Springbot

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Good email marketing option that we need to expand on
  • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
  • Very affordable and we plan in keeping it as a resource
Terri Betts | TrustRadius Reviewer

Springbot

  • Springbot gave us a better idea of who our customer was. We just launched in January 2015 having been B2B previously. So we weren't really sure who we were marketing to.
  • I only paid $200/month for the service so I didn't waste a ton of money trying it out. They have a 30 day cancellation policy so I wasn't stuck in a year long contract.
  • It was a let down because I had such high hopes of everything it would allow me to do and see with one platform. Give them a couple more years and I think they will work out the kinks.
Melissa Best | TrustRadius Reviewer

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