What users are saying about
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Top Rated
716 Ratings
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Top Rated
2917 Ratings

Constant Contact

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Top Rated
716 Ratings
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Score 8.1 out of 100

WordPress

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Top Rated
2917 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Email & Online Marketing

    7.7

    Constant Contact

    77%

    WordPress

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    7.8
    78%
    82 Ratings
    N/A
    0 Ratings

    Dynamic content

    7.6
    76%
    82 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    7.5
    75%
    81 Ratings
    N/A
    0 Ratings

    Landing pages

    7.6
    76%
    56 Ratings
    N/A
    0 Ratings

    A/B testing

    7.4
    74%
    52 Ratings
    N/A
    0 Ratings

    Mobile optimization

    8.0
    80%
    85 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.6
    86%
    135 Ratings
    N/A
    0 Ratings

    List management

    8.4
    84%
    90 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    6.7
    67%
    47 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    7.8

    Constant Contact

    78%

    WordPress

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 3/3 features

    Dashboards

    7.8
    78%
    87 Ratings
    N/A
    0 Ratings

    Standard reports

    8.2
    82%
    87 Ratings
    N/A
    0 Ratings

    Custom reports

    7.5
    75%
    58 Ratings
    N/A
    0 Ratings

    Pre-Send Testing

    8.1

    Constant Contact

    81%

    WordPress

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 8/8 features

    URL Validation

    8.4
    84%
    31 Ratings
    N/A
    0 Ratings

    Link Tracking

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Image Validation

    8.2
    82%
    31 Ratings
    N/A
    0 Ratings

    Inbox Display

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Email Accessibility Tools

    8.0
    80%
    28 Ratings
    N/A
    0 Ratings

    Spelling and Grammar Check

    7.8
    78%
    31 Ratings
    N/A
    0 Ratings

    Spam Testing

    7.8
    78%
    26 Ratings
    N/A
    0 Ratings

    Email Previews

    8.6
    86%
    40 Ratings
    N/A
    0 Ratings

    Security

    Constant Contact

    Feature Set Not Supported
    N/A
    8.3

    WordPress

    83%
    WordPress ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    8.3
    83%
    125 Ratings

    Platform & Infrastructure

    Constant Contact

    Feature Set Not Supported
    N/A
    8.3

    WordPress

    83%
    WordPress ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    8.3
    83%
    92 Ratings

    Internationalization / multi-language

    N/A
    0 Ratings
    8.4
    84%
    78 Ratings

    Web Content Creation

    Constant Contact

    Feature Set Not Supported
    N/A
    8.2

    WordPress

    82%
    WordPress ranks higher in 8/8 features

    WYSIWYG editor

    N/A
    0 Ratings
    8.1
    81%
    119 Ratings

    Code quality / cleanliness

    N/A
    0 Ratings
    7.8
    78%
    120 Ratings

    Admin section

    N/A
    0 Ratings
    8.2
    82%
    129 Ratings

    Page templates

    N/A
    0 Ratings
    8.2
    82%
    126 Ratings

    Library of website themes

    N/A
    0 Ratings
    8.8
    88%
    128 Ratings

    Mobile optimization / responsive design

    N/A
    0 Ratings
    8.4
    84%
    127 Ratings

    Publishing workflow

    N/A
    0 Ratings
    8.4
    84%
    124 Ratings

    Form generator

    N/A
    0 Ratings
    7.5
    75%
    106 Ratings

    Web Content Management

    Constant Contact

    Feature Set Not Supported
    N/A
    8.4

    WordPress

    84%
    WordPress ranks higher in 5/5 features

    Content taxonomy

    N/A
    0 Ratings
    8.1
    81%
    111 Ratings

    SEO support

    N/A
    0 Ratings
    8.1
    81%
    116 Ratings

    Bulk management

    N/A
    0 Ratings
    7.8
    78%
    100 Ratings

    Availability / breadth of extensions

    N/A
    0 Ratings
    9.3
    93%
    121 Ratings

    Community / comment management

    N/A
    0 Ratings
    8.6
    86%
    120 Ratings

    Attribute Ratings

    • Constant Contact is rated higher in 5 areas: Likelihood to Renew, Usability, Performance, Support Rating, Implementation Rating
    • WordPress is rated higher in 2 areas: Likelihood to Recommend, Availability
    • Constant Contact and WordPress are tied in 2 areas: Online Training, Product Scalability

    Likelihood to Recommend

    8.3

    Constant Contact

    83%
    106 Ratings
    8.9

    WordPress

    89%
    167 Ratings

    Likelihood to Renew

    9.0

    Constant Contact

    90%
    21 Ratings
    8.1

    WordPress

    81%
    37 Ratings

    Usability

    10.0

    Constant Contact

    100%
    9 Ratings
    9.2

    WordPress

    92%
    17 Ratings

    Availability

    9.0

    Constant Contact

    90%
    4 Ratings
    9.5

    WordPress

    95%
    6 Ratings

    Performance

    10.0

    Constant Contact

    100%
    4 Ratings
    8.6

    WordPress

    86%
    4 Ratings

    Support Rating

    10.0

    Constant Contact

    100%
    17 Ratings
    6.6

    WordPress

    66%
    21 Ratings

    In-Person Training

    Constant Contact

    N/A
    0 Ratings
    7.0

    WordPress

    70%
    1 Rating

    Online Training

    10.0

    Constant Contact

    100%
    1 Rating
    10.0

    WordPress

    100%
    1 Rating

    Implementation Rating

    10.0

    Constant Contact

    100%
    9 Ratings
    9.0

    WordPress

    90%
    18 Ratings

    Product Scalability

    10.0

    Constant Contact

    100%
    1 Rating
    10.0

    WordPress

    100%
    1 Rating

    Likelihood to Recommend

    Constant Contact

    Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.
    Anonymous | TrustRadius Reviewer

    WordPress

    If your business relies heavily on content creation, and particularly on blog posts, then WordPress is really the best option you have. But if you don't have a blog, you only need static pages, or you want to build an eCommerce site, then you might want to explore other alternatives.
    Sebastian Correa Marsico | TrustRadius Reviewer

    Pros

    Constant Contact

    • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
    • Easy to use for folks who are not tech savvy.
    • Very quick upload speed for contact lists when compared with other email marketing vendors.
    • Easy to customize contact lists.
    • Displays much more consistently across different email clients when compared with other email marketing vendors.
    Anonymous | TrustRadius Reviewer

    WordPress

    • WordPress is incredibly easy to set up and get running with little to no technical knowledge. Most web hosts will do it for you, since it's so easy.
    • With thousands of themes available for free and for low cost, WordPress can accommodate any design you can imagine.
    • The community behind WordPress is generous, and there are loads of educational opportunities both online and in person to learn and connect with other users.
    Lisa Keyser | TrustRadius Reviewer

    Cons

    Constant Contact

    • The interface is definitely a bit difficult to use and it takes some getting used to.
    • More customization and exporting of html would be awesome.
    • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.
    Anonymous | TrustRadius Reviewer

    WordPress

    • WordPress breaks often so you need to have someone who understands how to troubleshoot, which can take time and money.
    • Some plugins are easier to customize than others, for example, some don't require any coding knowledge while others do. This can limit your project if you are not a coder.
    • WordPress can be easily hacked, so you also need someone who can ensure your sites are secure.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Constant Contact

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $9.99 per month

    Constant Contact Editions & Modules

    Edition
    Core$9.991
    Plus$45.001
    1. per month
    Additional Pricing Details

    WordPress

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    WordPress Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Constant Contact

    Constant Contact 9.0
    Based on 21 answers
    There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
    Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

    WordPress

    WordPress 8.1
    Based on 37 answers
    My rating is based on the knowledge I have of the community that WordPress has had built around it for years now. It's as solid as it comes when you talk about community involvement and expansion. There's no other CMS out there that can match-up with it, hands down.
    Mathew Riexinger | TrustRadius Reviewer

    Usability

    Constant Contact

    Constant Contact 10.0
    Based on 9 answers
    There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
    Giselle Aguiar | TrustRadius Reviewer

    WordPress

    WordPress 9.2
    Based on 17 answers
    I give it an 8 rating because it's a great piece of open-source software that can be customized easily. There is an ease of use and the customizations are a treat. There are a lot of themes to choose from (though paid themes are the best as they provide more support).
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Constant Contact

    Constant Contact 9.0
    Based on 4 answers
    No major problems in sending out the email campaigns and accessing the analytics
    Anonymous | TrustRadius Reviewer

    WordPress

    WordPress 9.5
    Based on 6 answers
    Anyone can visit WordPress.org and download a fully functional copy of WordPress free of charge. Additionally, WordPress is offered to users as open-source software, which means that anyone can customize the code to create new applications and make these available to other WordPress users.
    Martin Aranovitch | TrustRadius Reviewer

    Performance

    Constant Contact

    Constant Contact 10.0
    Based on 4 answers
    The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
    Anonymous | TrustRadius Reviewer

    WordPress

    WordPress 8.6
    Based on 4 answers
    Mostly, any performance issues have to do with using too many plugins and these can sometimes slow down the overall performance of your site. It is very tempting to start adding lots of plugins to your WordPress site, however, as there are thousands of great plugins to choose from and so many of them help you do amazing things on your site.If you begin to notice performance issues with your WordPress site (e.g. pages being slow to load), there are ways to optimize the performance of your site, but this requires learning the process. WordPress users can learn how to optimize their WordPress sites by downloading the WPTrainMe WordPress training plugin (WPTrainMe.com) and going through the detailed step-by-step WordPress optimization tutorials.
    Martin Aranovitch | TrustRadius Reviewer

    Support Rating

    Constant Contact

    Constant Contact 10.0
    Based on 17 answers
    I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
    Anonymous | TrustRadius Reviewer

    WordPress

    WordPress 6.6
    Based on 21 answers
    WordPress itself only has community service so your experience will depend on where you turn. Online, through forums and community boards, support is rudimentary but effective. You can easily turn to your local community and find exceptional individuals who know and use WordPress regularly for more advanced, inexpensive, support. I'm rating this less than 10 because of the lack of any formal support provided by a company.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Constant Contact

    No score
    No answers yet
    No answers on this topic

    WordPress

    WordPress 7.0
    Based on 1 answer
    Varies by the person providing training. High marks as it's incredibly easy to find experienced individuals in your community to provide training on any aspect of WordPress from content marketing, SEO, plugin development, theme design, etc. Less than 10 though as the training is community based and expectations for a session you find may fall short.
    Anonymous | TrustRadius Reviewer

    Online Training

    Constant Contact

    Constant Contact 10.0
    Based on 1 answer
    No answer on this topic is available.

    WordPress

    WordPress 10.0
    Based on 1 answer
    It is very easy to find online resources to learn how to do just about anything with WordPress.
    Lori Berkowitz | TrustRadius Reviewer

    Implementation Rating

    Constant Contact

    Constant Contact 10.0
    Based on 9 answers
    Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
    Anonymous | TrustRadius Reviewer

    WordPress

    WordPress 9.0
    Based on 18 answers
    WordPress is not a great solution if you have:1) A larger site with performance / availability requirements.2) Multiple types of content you want to share - each with its own underlying data structure.3) Multiple sites you need to manage.For very small sites where these needs are not paramount, WordPress is a decent solution
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Constant Contact

    We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.
    Anonymous | TrustRadius Reviewer

    WordPress

    We have considered and operated within Shopify and Squarespace. Both serve their purpose for niche clients, but we do recommend WordPress as being the superior option. We find that WordPress is easier to use and offers maximum scalability while the others are more challenging to design, code, configure and launch.
    Anonymous | TrustRadius Reviewer

    Scalability

    Constant Contact

    Constant Contact 10.0
    Based on 1 answer
    Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
    Anonymous | TrustRadius Reviewer

    WordPress

    WordPress 10.0
    Based on 1 answer
    WordPress is completely scalable. You can get started immediately with a very simple "out-of-the box" WordPress installation and then add whatever functionality you need as and when you need it, and continue expanding. Often we will create various WordPress sites on the same domain to handle different aspects of our strategy (e.g. one site for the sales pages, product information and/or a marketing blog, another for delivering products securely through a private membership site, and another for running an affiliate program or other application), and then ties all of these sites together using a common theme and links on each of the site's menus.Additionally, WordPress offers a multisite function that allows organizations and institutions to manage networks of sites managed by separate individual site owners, but centrally administered by the parent organization. You can also expand WordPress into a social networking or community site, forums, etc.The same scalability applies to web design. You can start with a simple design and then scale things up to display sites with amazing visual features, including animations and video effects, sliding images and animated product image galleries, elements that appear and fade from visitor browsers, etc.The scaling possibilities of WordPress are truly endless.
    Martin Aranovitch | TrustRadius Reviewer

    Return on Investment

    Constant Contact

    • Good email marketing option that we need to expand on
    • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
    • Very affordable and we plan in keeping it as a resource
    Terri Betts | TrustRadius Reviewer

    WordPress

    • WordPress helps us reduce website management costs because we can oversee updates in-house.
    • WordPress is easy to use, reducing the amount of time we spend on website management.
    • The ease of use enables us to offer website management for clients, helping us grow our capabilities/business.
    Jess Messenger | TrustRadius Reviewer

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