Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Copper
Score 5.0 out of 10
N/A
Copper is a customer relationship management (CRM) built as an integration into Google Apps.
$12
per month per user
HubSpot CRM
Score 8.4 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
CopperHubSpot CRM
Editions & Modules
Starter - Paid Annually
$9.00
per month per user
Basic - Paid Annually
$23.00
per month per user
Professional - Paid Annually
$59.00
per month per user
Business - Paid Annually
$99.00
per month per user
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
CopperHubSpot CRM
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUp to 15% discount for annual pricing.
More Pricing Information
Community Pulse
CopperHubSpot CRM
Considered Both Products
Copper
Chose Copper
Unlike Copper, I find Hubspot not as intuitive when it comes to their dashboard and customization. Copper offers much better value without having to pay for multiple add-on modules.
Chose Copper
We outgrew Pipedrive and moved into Copper.
After about a few years our sales teams grew and we needed a global slution for all teams across the globe, hence, moved into Hubspot.
Chose Copper

The software is designed to mimic the look of Google products. This makes it easy to use for people already familiar with Google products.

It syncs with G Suite apps like Google Contacts and Google Calendar, and it is directly accessible from Gmail. It appears as a sidebar …

Chose Copper
Copper is cheaper than Hubspot if you have a lower amount of users and still need advanced features. However, the TERRIBLE customer service and DECEPTIVE cancellation policy should make you think twice before trying to save a few bucks.
Chose Copper
I didn't have much authorization in the selection of Copper, however, I have looked into switching costs and leaving Copper due to their limited workflow automations. HubSpot and Salesforce look more robust and integrated with our other marketing tools.

We are too sunk in with …
Chose Copper
Copper is simple and free, and we didn’t have a need for a more elaborate CRM that didn’t have event specific features. We do utilize a more specific marketing flow for drip campaigns but for basic email tracking for sales, Copper does what it needs to.
Chose Copper
ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people …
Chose Copper
ProsperWorks had the robust Google Apps integration, Forecasting, Roles/Permissions, and Opportunity Tracking and the price point was right for us. All of the other softwares we evaluated (except Salesforce) where missing one or more of the features. We didn't go with Salesforce
Chose Copper
It is a very powerful tool to the level of Sugar and Salesforce. With its tight integration, as a Google product, it is seamless and really assists in managing communication with clients. While Zoho offers a great low-cost solution, ProsperWorks definitely hits the mark for …
HubSpot CRM
Chose HubSpot CRM
I was not the person who made the decision to purchase HubSpot, but I am glad that we did. HubSpot is much more user-friendly and has much more functionality. Things that HubSpot has that Copper did not are: Recording Calls in the App, Recording Call Outcomes, Email Tracking, …
Chose HubSpot CRM
I think for our purposes HubSpot was the simplest solution that we found that encompassed the most uses.
Chose HubSpot CRM
HubSpot is by far the best CRM I have used. Efficiency, options, features etc. The tool is straight forward and not overly complex. These is a learning curve but it's reasonable if you jump right in. I recommend HubSpot to colleagues and Team members here at OSP. HubSpot …
Chose HubSpot CRM
I like HubSpot the best because it aligns all of my Sales, Marketing, and Customer Success teams in one system, under one shared database.
Chose HubSpot CRM
I didn't personally choose HubSpot, but the switch was beneficial because there is more functionality and our work is now more streamlined.
Features
CopperHubSpot CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Copper
3.2
24 Ratings
83% below category average
HubSpot CRM
8.1
1640 Ratings
4% above category average
Customer data management / contact management6.024 Ratings8.91579 Ratings
Workflow management1.123 Ratings8.41547 Ratings
Territory management5.04 Ratings4.9184 Ratings
Opportunity management6.123 Ratings8.61483 Ratings
Integration with email client (e.g., Outlook or Gmail)1.324 Ratings8.61596 Ratings
Contract management5.29 Ratings7.9185 Ratings
Quote & order management2.07 Ratings8.31085 Ratings
Interaction tracking1.223 Ratings8.81542 Ratings
Channel / partner relationship management1.07 Ratings8.2186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Copper
1.4
10 Ratings
138% below category average
HubSpot CRM
7.9
1100 Ratings
3% above category average
Case management1.29 Ratings8.41022 Ratings
Call center management1.55 Ratings7.4880 Ratings
Help desk management1.67 Ratings7.9941 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Copper
6.6
20 Ratings
16% below category average
HubSpot CRM
8.7
1449 Ratings
12% above category average
Lead management7.519 Ratings8.81369 Ratings
Email marketing5.712 Ratings8.61380 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Copper
2.0
22 Ratings
117% below category average
HubSpot CRM
8.2
1499 Ratings
7% above category average
Task management2.022 Ratings8.41434 Ratings
Billing and invoicing management1.75 Ratings7.8752 Ratings
Reporting2.120 Ratings8.41329 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Copper
3.4
22 Ratings
76% below category average
HubSpot CRM
8.2
1466 Ratings
8% above category average
Forecasting3.017 Ratings8.11155 Ratings
Pipeline visualization4.121 Ratings8.41393 Ratings
Customizable reports3.120 Ratings8.11352 Ratings
Customization
Comparison of Customization features of Product A and Product B
Copper
3.7
23 Ratings
69% below category average
HubSpot CRM
7.9
1400 Ratings
3% above category average
Custom fields3.123 Ratings8.51371 Ratings
Custom objects3.412 Ratings8.41195 Ratings
Scripting environment4.13 Ratings6.3132 Ratings
API for custom integration4.113 Ratings8.3978 Ratings
Security
Comparison of Security features of Product A and Product B
Copper
6.9
18 Ratings
19% below category average
HubSpot CRM
9.0
1359 Ratings
7% above category average
Single sign-on capability8.712 Ratings9.01219 Ratings
Role-based user permissions5.117 Ratings8.91296 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Copper
2.0
12 Ratings
115% below category average
HubSpot CRM
7.8
931 Ratings
5% above category average
Social data2.012 Ratings7.6913 Ratings
Social engagement2.07 Ratings7.9901 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Copper
2.0
15 Ratings
115% below category average
HubSpot CRM
8.2
1043 Ratings
10% above category average
Marketing automation3.115 Ratings8.41036 Ratings
Compensation management1.01 Ratings8.1681 Ratings
Platform
Comparison of Platform features of Product A and Product B
Copper
5.2
21 Ratings
37% below category average
HubSpot CRM
8.2
1232 Ratings
9% above category average
Mobile access5.221 Ratings8.21232 Ratings
Best Alternatives
CopperHubSpot CRM
Small Businesses
Salesmate
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Score 9.9 out of 10
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Score 9.9 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
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Score 9.2 out of 10
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User Ratings
CopperHubSpot CRM
Likelihood to Recommend
5.0
(22 ratings)
8.2
(1639 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(30 ratings)
Usability
5.0
(13 ratings)
7.9
(1487 ratings)
Availability
-
(0 ratings)
8.2
(1 ratings)
Performance
-
(0 ratings)
6.4
(1 ratings)
Support Rating
1.9
(11 ratings)
6.4
(24 ratings)
Implementation Rating
-
(0 ratings)
7.7
(9 ratings)
Configurability
-
(0 ratings)
4.5
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
5.5
(1 ratings)
Ease of integration
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
6.4
(1 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
CopperHubSpot CRM
Likelihood to Recommend
Copper
Copper has helped me extensively keep track of not only my own but my company's workflow. With so many projects and quotes to track, it has become essential to keep me on task and not miss any of our goals. It has been a perfect fit with our specific workflow, but I don't think it has the customizability just yet to be a perfect fit for every company out there.
Read full review
HubSpot
Most of our clients are either government institutions or Education sector clients, such as universities, colleges, Coaching Institutes, and Competitive boards. We store their data in a single place. That means we can keep our one client's data in one place without any confusion. Our data is always clear and understandable while it is in HubSpot CRM.
Read full review
Pros
Copper
  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Read full review
HubSpot
  • Timeline view and conversation log is extremely helpful and an underrated feature; this is in addition to the entire user profile view.
  • Task management is simple but effective.
  • Deal and company tracking with stakeholder management inside companies / deals is very handy; we know what is happening even though we might not be directly working on it.
  • Gmail integration is quite smooth along with email tracking.
Read full review
Cons
Copper
  • Window change: for mobile - when you tap on a card from a pipeline it takes you to the lead’s basic info. I wish it would immediately just open all activities so I can quick see notes
  • I usually use Copper on the go. When you open the Copper app, it immediately opens a collab window. I wish it had some sort of easy dashboard….plus a notes area. I open Copper on mobile to quickly search for someone’s name or to take quick notes from a sales meeting
Read full review
HubSpot
  • More of an integration issue I think than a problem with HubSpot CRM, but we have AirCall integrated for direct phone lines and synching with individual users for outbound calls. Opening Aircall to make an outbound call automatically generates a new client - unattached to a company record as an orphan.
  • Historical records with activities is awesome but when creating a deal it isn't always a choice to capture last 30 days of history. When it is an option and you click to add that to a deal you can see all the activity items and people who have done anything with the "file".
  • I would like to see more native options for automation.
Read full review
Likelihood to Renew
Copper
No answers on this topic
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
Usability
Copper
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Read full review
HubSpot
It's designed to get started quickly. The basic level of features and functions is elementary to use. It's highly adaptable to your organization's needs and how you want to utilize the CRM. It can be easily accessed via the web and mobile, and has been seamlessly integrated into other tools we use outside of Hubspot.
Read full review
Support Rating
Copper
There have been a few times when I contacted the "help desk" or "support team" and they just told me to watch a video or join a seminar to learn what I am looking to do. I would have expected someone to take a few minutes and literally walk me through the steps one by one until either I figured it out or accomplished the goal of my request.
Read full review
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review
Implementation Rating
Copper
No answers on this topic
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Read full review
Alternatives Considered
Copper
The software is designed to mimic the look of Google products. This makes it easy to use for people already familiar with Google products. It syncs with G Suite apps like Google Contacts and Google Calendar, and it is directly accessible from Gmail. It appears as a sidebar within Gmail and can be hidden if needed.
Read full review
HubSpot
Comparing all the CRMs, HubSpot has excellent third-party integration tools that can get you integrated with any native app within seconds and let you sync all the data instantly. The deal pipeline is well synchronized to help you prioritize deals and send contracts to win the deal and bring in business. I didn't find this in any other CRMs, and it's a very important factor for any startup to thrive.
Read full review
Return on Investment
Copper
  • Copper has simplified our CRM and makes it easy for the sales team to keep track of leads and opportunities.
  • Copper has allowed us to save money as it is a fairly competitively priced platform.
  • Copper has simplified our workflow, allowing us to work more efficiently and save time from tedious data entry.
Read full review
HubSpot
  • Tough to measure specifically, but time gained by having contacts available at-a-glance
  • Approximately 12% increase in Sales team following up on quotes, leading to a 4-7% increase in positive outcomes from conversations with customers (negotiations whereas they may have been lost previously with no post-quote contact)
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.