What users are saying about
2 Ratings
Top Rated
92 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100
Top Rated
92 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Likelihood to Recommend

Core HR

No answer on this topic is available.

Paychex Flex

It is suited for a small to medium-sized company and for those who have outside employees who require punching in. The time clock is great for keeping track of those out in the field. They also send out W2's and can be a time saver. They will also send updated Posters and will help you write your company employee handbook. They will automatically deposit employee's checks, and if needed, will send a check directly to be given to the employee.
Craig West | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Core HR
8.0
Paychex Flex
5.9
Employee demographic data
Core HR
8.0
Paychex Flex
7.5
Employment history
Core HR
9.0
Paychex Flex
6.5
Job profiles and administration
Core HR
9.0
Paychex Flex
6.5
Workflow for transfers, promotions, pay raises, etc.
Core HR
9.0
Paychex Flex
6.2
Organizational charting
Core HR
5.0
Paychex Flex
1.0
Organization and location management
Core HR
7.0
Paychex Flex
6.8
Compliance data (COBRA, OSHA, etc.)
Core HR
9.0
Paychex Flex
6.6

Payroll Management

Core HR
8.8
Paychex Flex
7.1
Pay calculation
Core HR
9.0
Paychex Flex
7.9
Benefit plan administration
Core HR
7.0
Paychex Flex
7.1
Direct deposit files
Core HR
10.0
Paychex Flex
7.9
Salary revision and increment management
Core HR
9.0
Paychex Flex
7.2
Reimbursement management
Core HR
9.0
Paychex Flex
7.3
Off-cycle/On-Demand payment
Core HR
Paychex Flex
5.0

Leave and Attendance Management

Core HR
7.7
Paychex Flex
6.4
Approval workflow
Core HR
7.0
Paychex Flex
6.1
Balance details
Core HR
8.0
Paychex Flex
6.9
Annual carry-forward and encashment
Core HR
8.0
Paychex Flex
6.3

Employee Self Service

Core HR
9.0
Paychex Flex
7.1
Update personal information
Core HR
9.0
Paychex Flex
6.9
Employee recognition
Core HR
9.0
Paychex Flex
View job history
Core HR
9.0
Paychex Flex
6.6
View and generate pay and benefit information
Core HR
Paychex Flex
7.5
View company policy documentation
Core HR
Paychex Flex
7.5

HR Reporting

Core HR
10.0
Paychex Flex
5.6
Report builder
Core HR
10.0
Paychex Flex
5.3
Pre-built reports
Core HR
10.0
Paychex Flex
5.9
Ability to combine HR data with external data
Core HR
Paychex Flex
5.6

Onboarding

Core HR
8.0
Paychex Flex
6.6
New hire portal
Core HR
8.0
Paychex Flex
6.4
Manager tracking tools
Core HR
8.0
Paychex Flex
6.9

Performance Management

Core HR
7.5
Paychex Flex
Performance plans
Core HR
8.0
Paychex Flex
Performance improvement plans
Core HR
6.0
Paychex Flex
Review status tracking
Core HR
8.0
Paychex Flex
Review reminders
Core HR
8.0
Paychex Flex

Recruiting / ATS

Core HR
7.7
Paychex Flex
4.7
Job Requisition Management
Core HR
7.0
Paychex Flex
5.9
Applicant Tracking
Core HR
8.0
Paychex Flex
4.4
Notifications and Alerts
Core HR
8.0
Paychex Flex
5.6
Company Website Posting
Core HR
Paychex Flex
3.3
Publish to Social Media
Core HR
Paychex Flex
4.6
Job Search Site Posting
Core HR
Paychex Flex
4.4
Duplicate Candidate Prevention
Core HR
Paychex Flex
4.6

Asset Management

Core HR
Paychex Flex
5.4
Tracking of all physical assets
Core HR
Paychex Flex
5.4

Pros

Core HR

  • Core HR manages our PTO well. It allows users to access their accruals and requests.
Genevieve (Genni) Lum Cheong-Brown | TrustRadius Reviewer

Paychex Flex

  • The app notifies you when your paystub is available. It is then accessible on both the App as well as the browser based application.
  • It automatically implements two factor authorization using your phone number on file as soon as it recognizes that you're logging in from a different device or IP address.
  • I know other platforms like Paylocity also offer similar functionalities, but I've used both. My wife currently uses Paylocity at her job. The platform is just clunky. Paychex feels lighter, more agile, and just easier to use from an end user standpoint.
Anonymous | TrustRadius Reviewer

Cons

Core HR

  • I would love the ability for reviews to be deleted.
Genevieve (Genni) Lum Cheong-Brown | TrustRadius Reviewer

Paychex Flex

  • Reports. If you can manage with their many standard reports you're good to go, but customization of reports is truly lacking. To get a "special" report created for you usually takes a week, and you never speak to the person creating the report (they are shielded by this tall wall of mystery.) There is a lot of back and forth with your Payroll Rep to get it done the way you need it, and even then you are usually settling for the best they can do.
  • No true seamless integration. Their platforms do not communicate as they promise so you find that you need to go to multiple platforms to get all your information in. You will even need to go to different areas within the platform to get a new hire added, for instance.
  • You will hear a lot that Paychex Flex is not capable of doing something which means you have to figure it out since you still need what you need.
  • Their Geo-fencing and web punching have multiple ongoing issues. Since Paychex will only deal with a select group of people in your organization, those select people become inundated with having to deal with the systems technical issues, getting screenshots, emailing and responding between Paychex and the employee to troubleshoot throughout the fix. You in essence become their support team instead of you having a support team that will speak to the employee to fix the problems.
  • Their revolutionary Fingerprint Scanning Timeclocks are poorly designed and/or cheaply made. They go down and need to be replaced every few months leaving you with having to manually key in employee times. They know this is a problem yet will not agree to you having a back time clock unless you pay for it.
Cynthia Harris | TrustRadius Reviewer

Likelihood to Renew

Core HR

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.0
Based on 4 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Core HR

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 7.6
Based on 4 answers
Paychex does give the ability to clock in anywhere, which is wonderful. It gives the ability to track hours, vacation time and who is available. Again wonderful, but it lacks clear information if employees need to know about their benefits or company policy. They fail in to many areas that are basic to earn a full 10, but for clocking in and tracking hours they are fine, but after that they get messy
Lawrence Czelusta | TrustRadius Reviewer

Support Rating

Core HR

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 7.7
Based on 18 answers
Customer support at Paychex Flex is quite good. They will give you a designated payroll representative who will be your primary contact and take care of most of the customer support in the organization. I would give that 10/10. Their insurance arm, however, isn't as good at customer service but is still tolerable.
Anonymous | TrustRadius Reviewer

Implementation Rating

Core HR

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.0
Based on 1 answer
They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Core HR

Core HR is not as robust and does not allow the same functionality but does provide similar functionality based on the size of our organization.
Genevieve (Genni) Lum Cheong-Brown | TrustRadius Reviewer

Paychex Flex

I was not part of the decision to purchase Paychex Flex. It was good for the company's needs at the time, but when I joined the company we needed software that was more robust for our needs.
Lara White | TrustRadius Reviewer

Return on Investment

Core HR

  • Still to new to determine.
Genevieve (Genni) Lum Cheong-Brown | TrustRadius Reviewer

Paychex Flex

  • Paychex Flex has had a positive impact on my business. Running payroll takes me 5 minutes, which gives me more time to focus on the other aspects of my business. The simplicity of using Paychex Flex for payroll, the self-service aspect given to my employees, and the wonderful customer service provided by Paychex when I need assistance on the program makes Paychex Flex one of the top solutions in my stack.
Sarah Kershner | TrustRadius Reviewer

Screenshots

Pricing Details

Core HR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Core HR
7.0
Paychex Flex
7.2

Likelihood to Renew

Core HR
Paychex Flex
9.0

Usability

Core HR
Paychex Flex
7.6

Support Rating

Core HR
Paychex Flex
7.7

Implementation Rating

Core HR
Paychex Flex
9.0

Add comparison