What users are saying about
5 Ratings
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Based on 5 reviews and ratings
Paychex Flex
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Top Rated
317 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 317 reviews and ratings
Feature Set Ratings
- Core HR ranks higher in 8 feature sets: Human Resource Management, Payroll Management, Leave and Attendance Management, Employee Self Service, Asset Management, HR Reporting, Onboarding, Recruiting / ATS
Human Resource Management
9.3
Core HR
93%
7.1
Paychex Flex
71%
Core HR ranks higher in 7/7 features
Core HR ranks higher in 7/7 features
Employee demographic data
9.0
90%
3 Ratings
8.6
86%
124 Ratings
Employment history
10.0
100%
3 Ratings
8.2
82%
139 Ratings
Job profiles and administration
9.5
95%
3 Ratings
8.2
82%
95 Ratings
Workflow for transfers, promotions, pay raises, etc.
10.0
100%
3 Ratings
7.9
79%
97 Ratings
Organizational charting
9.0
90%
3 Ratings
1.0
10%
1 Rating
Organization and location management
9.0
90%
3 Ratings
7.8
78%
93 Ratings
Compliance data (COBRA, OSHA, etc.)
8.5
85%
3 Ratings
7.9
79%
91 Ratings
Payroll Management
9.4
Core HR
94%
8.2
Paychex Flex
82%
Core HR ranks higher in 6/7 features
Core HR ranks higher in 6/7 features
Pay calculation
10.0
100%
3 Ratings
8.7
87%
171 Ratings
Support for external payroll vendors
9.0
90%
2 Ratings
N/A
0 Ratings
Off-cycle/On-Demand payment
10.0
100%
1 Rating
7.4
74%
82 Ratings
Benefit plan administration
9.5
95%
3 Ratings
8.2
82%
103 Ratings
Direct deposit files
8.0
80%
3 Ratings
8.8
88%
168 Ratings
Salary revision and increment management
10.0
100%
3 Ratings
8.4
84%
121 Ratings
Reimbursement management
9.5
95%
3 Ratings
7.4
74%
68 Ratings
Leave and Attendance Management
8.8
Core HR
88%
7.9
Paychex Flex
79%
Core HR ranks higher in 2/3 features
Core HR ranks higher in 2/3 features
Approval workflow
9.0
90%
3 Ratings
7.9
79%
71 Ratings
Balance details
7.5
75%
3 Ratings
7.9
79%
89 Ratings
Annual carry-forward and encashment
10.0
100%
3 Ratings
8.0
80%
74 Ratings
Employee Self Service
9.2
Core HR
92%
8.2
Paychex Flex
82%
Core HR ranks higher in 4/5 features
Core HR ranks higher in 4/5 features
View and generate pay and benefit information
7.5
75%
2 Ratings
8.4
84%
145 Ratings
Update personal information
10.0
100%
3 Ratings
8.5
85%
151 Ratings
View company policy documentation
9.5
95%
2 Ratings
7.8
78%
69 Ratings
Employee recognition
9.0
90%
3 Ratings
N/A
0 Ratings
View job history
10.0
100%
3 Ratings
8.1
81%
100 Ratings
Asset Management
9.0
Core HR
90%
7.9
Paychex Flex
79%
Core HR ranks higher in 1/1 features
Core HR ranks higher in 1/1 features
Tracking of all physical assets
9.0
90%
2 Ratings
7.9
79%
27 Ratings
HR Reporting
9.0
Core HR
90%
7.5
Paychex Flex
75%
Core HR ranks higher in 3/3 features
Core HR ranks higher in 3/3 features
Report builder
9.5
95%
3 Ratings
7.4
74%
95 Ratings
Pre-built reports
9.0
90%
3 Ratings
7.8
78%
104 Ratings
Ability to combine HR data with external data
8.5
85%
2 Ratings
7.2
72%
59 Ratings
Onboarding
9.3
Core HR
93%
8.1
Paychex Flex
81%
Core HR ranks higher in 2/2 features
Core HR ranks higher in 2/2 features
New hire portal
9.0
90%
3 Ratings
8.3
83%
93 Ratings
Manager tracking tools
9.5
95%
3 Ratings
8.0
80%
64 Ratings
Performance and Goals
9.4
Core HR
94%
Paychex Flex
Feature Set Not Supported
N/A
Core HR ranks higher in 4/4 features
Core HR ranks higher in 4/4 features
Corporate goal setting
9.5
95%
2 Ratings
N/A
0 Ratings
Individual goal setting
10.0
100%
2 Ratings
N/A
0 Ratings
Line-of sight-visibility
9.0
90%
2 Ratings
N/A
0 Ratings
Performance tracking
9.0
90%
2 Ratings
N/A
0 Ratings
Performance Management
8.7
Core HR
87%
Paychex Flex
Feature Set Not Supported
N/A
Core HR ranks higher in 5/5 features
Core HR ranks higher in 5/5 features
Performance plans
7.5
75%
3 Ratings
N/A
0 Ratings
Performance improvement plans
9.5
95%
3 Ratings
N/A
0 Ratings
Review status tracking
9.5
95%
3 Ratings
N/A
0 Ratings
Review reminders
9.0
90%
3 Ratings
N/A
0 Ratings
Multiple review frequency
8.0
80%
2 Ratings
N/A
0 Ratings
Succession Planning
8.5
Core HR
85%
Paychex Flex
Feature Set Not Supported
N/A
Core HR ranks higher in 4/4 features
Core HR ranks higher in 4/4 features
Create succession plans/pools
8.5
85%
2 Ratings
N/A
0 Ratings
Candidate ranking
8.5
85%
2 Ratings
N/A
0 Ratings
Candidate search
7.5
75%
2 Ratings
N/A
0 Ratings
Candidate development
9.5
95%
2 Ratings
N/A
0 Ratings
Recruiting / ATS
9.2
Core HR
92%
7.4
Paychex Flex
74%
Core HR ranks higher in 7/7 features
Core HR ranks higher in 7/7 features
Job Requisition Management
9.0
90%
3 Ratings
7.2
72%
25 Ratings
Company Website Posting
10.0
100%
2 Ratings
7.5
75%
24 Ratings
Publish to Social Media
8.0
80%
2 Ratings
7.5
75%
18 Ratings
Job Search Site Posting
9.5
95%
2 Ratings
7.2
72%
24 Ratings
Duplicate Candidate Prevention
8.5
85%
2 Ratings
7.2
72%
20 Ratings
Applicant Tracking
9.5
95%
3 Ratings
7.3
73%
24 Ratings
Notifications and Alerts
10.0
100%
3 Ratings
7.6
76%
38 Ratings
Attribute Ratings
- Core HR is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.5
Core HR
95%
3 Ratings
8.0
Paychex Flex
80%
185 Ratings
Likelihood to Renew
Core HR
N/A
0 Ratings
7.8
Paychex Flex
78%
15 Ratings
Usability
Core HR
N/A
0 Ratings
8.2
Paychex Flex
82%
131 Ratings
Availability
Core HR
N/A
0 Ratings
8.9
Paychex Flex
89%
6 Ratings
Performance
Core HR
N/A
0 Ratings
8.8
Paychex Flex
88%
6 Ratings
Support Rating
Core HR
N/A
0 Ratings
8.1
Paychex Flex
81%
160 Ratings
Online Training
Core HR
N/A
0 Ratings
8.2
Paychex Flex
82%
1 Rating
Implementation Rating
Core HR
N/A
0 Ratings
8.6
Paychex Flex
86%
8 Ratings
Product Scalability
Core HR
N/A
0 Ratings
8.2
Paychex Flex
82%
6 Ratings
Likelihood to Recommend
Core HR
Core HR is software that can so easily fit on any kind of HR management system. It has amazing features. In case of new recruitment applicant tracking, application management, approval process control, etc could easily solve with Core HR. It is very much suited for company records management. It is a complete database for current employees as well.
Senior Executive, HR & Administration
Biopharma LimitedPharmaceuticals, 501-1000 employees
Paychex Flex
Processing payroll biweekly to the payroll specialist, handling and enrolling new employee paperwork, If you have 401k benefits at your workplace it is easy to monitor 401K performance, print out their required paperwork every quarter or yearly as required by the Financial institutions to meet legal requirements. Filing and submitting 5500 to IRS is helpful.

Verified User
Administrator in Corporate
Medical Practice Company, 11-50 employeesPros
Core HR
- Functioning is very easy and very much clear to the new users as well.
- Detailed payroll structure of your compensation.
- Salary slip is available for all the previous months as well.
- Claiming of different allowances like phone bill, internet bill, shift allowance etc are very simple.
- We can easily track the time and attendance.
Technical Associate
SEARS Holding IndiaInformation Technology & Services, 1001-5000 employees
Paychex Flex
- Paychex Flex does an exemplary job with handling Payroll. Our organization has full-time employee's as well as contractor's and we never have an issue with payroll.
- Insurance renewal process is painless.
- Another plus to using Paychex Flex is the customer support. Questions and/or inquiries are handled promptly and in a timely manner.

Verified User
Administrative Assistant in Other
Education Management Company, 1-10 employeesCons
Core HR
- I would love the ability for reviews to be deleted.
HRIS Manager
ePlus inc.Information Technology and Services, 1001-5000 employees
Paychex Flex
- It's difficult to update user emails and user phone numbers after they have been set
- The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
- For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.

Verified User
Administrator in Human Resources
Real Estate Company, 51-200 employeesPricing Details
Core HR
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
Starting Price
—Core HR Editions & Modules
—
Additional Pricing Details
—Paychex Flex
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
Starting Price
$0
Paychex Flex Editions & Modules
Edition
Paychex Go | $591 |
---|---|
Paychex Flex Service | Contact sales team |
Paychex Flex Enterprise | Contact sales team |
- per month/+$4 per employee
- none
Additional Pricing Details
—Likelihood to Renew
Core HR
No score
No answers yet
No answers on this topic
Paychex Flex
Paychex Flex 7.8
Based on 15 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Tax Accountant
Markovitz DuganAccounting, 11-50 employees
Usability
Core HR
No score
No answers yet
No answers on this topic
Paychex Flex
Paychex Flex 8.2
Based on 131 answers
Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process
Human Resources Administrator
Positive Energy NY LLCConstruction, 51-200 employees
Reliability and Availability
Core HR
No score
No answers yet
No answers on this topic
Paychex Flex
Paychex Flex 8.9
Based on 6 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.

Verified User
Manager in Other
Accounting Company, 1-10 employeesPerformance
Core HR
No score
No answers yet
No answers on this topic
Paychex Flex
Paychex Flex 8.8
Based on 6 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.

Verified User
Director in Finance and Accounting
Electrical & Electronic Manufacturing Company, 11-50 employeesSupport Rating
Core HR
No score
No answers yet
No answers on this topic
Paychex Flex
Paychex Flex 8.1
Based on 160 answers
Paychex Flex has been having longer than normal wait times, but I do think that it is a covid-related/staffing issue as it's only been happening in the past 2 months (November, December, January 2022). Once I do have a representative on the line, they are helpful, knowledgeable, and friendly. The support level is fairly basic at the representative level. For anything more complex, an HR specialist would need to be brought in.
HR Operations Advisor / Fractional HR / Talent Aquisition
PrivateNon-profit Organization Management, 11-50 employees
Online Training
Core HR
No score
No answers yet
No answers on this topic
Paychex Flex
Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Accounting
Cameo Fabricators Inc.Oil & Energy, 11-50 employees
Implementation Rating
Core HR
No score
No answers yet
No answers on this topic
Paychex Flex
Paychex Flex 8.6
Based on 8 answers
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
President
DESERT FLORAL INCRetail, 1-10 employees
Alternatives Considered
Core HR
The previous software I used was so limited in various core HR functions. On the other hand Core HR meets up our almost every requirement. And the very most reason to switch into Core HR is it has a free trail version for the users. That gives you much flexibility to check everything out properly
Senior Executive, HR & Administration
Biopharma LimitedPharmaceuticals, 501-1000 employees
Paychex Flex
Paychex Flex is hands-down an easier way to manage payroll. I found QuickBooks Online to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
Executive Director
Visions of Hope Training ProgramNon-profit Organization Management, 1-10 employees
Scalability
Core HR
No score
No answers yet
No answers on this topic
Paychex Flex
Paychex Flex 8.2
Based on 6 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.

Verified User
Director in Finance and Accounting
Electrical & Electronic Manufacturing Company, 11-50 employeesReturn on Investment
Core HR
- We can see our all details here like salary statement.
- Payroll information(complete breakup of you compensation).
- Claim different allowances with this tool and track it as well.
- Track your time and attendance here.
- We can modify the shift plan here and change the WOs but it will go for approval to your manager.
- The process of changing the WOs, regularization is little difficult.
Technical Associate
SEARS Holding IndiaInformation Technology & Services, 1001-5000 employees
Paychex Flex
- Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting.
- The payroll journals are very easy to read and make cash management a very simple process.
- Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks.
Accounting Manager
Kitchens by Charles WeilerConstruction, 11-50 employees