What users are saying about
116 Ratings
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Top Rated
55 Ratings
116 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

FullStory

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Mobile Capabilities

    Crazy Egg

    Feature Set Not Supported
    N/A
    2.0

    FullStory

    20%
    FullStory ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Mobile Application

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Results and Analysis

    Crazy Egg

    Feature Set Not Supported
    N/A
    7.2

    FullStory

    72%
    FullStory ranks higher in 8/8 features

    Heatmap tool

    N/A
    0 Ratings
    6.5
    65%
    4 Ratings

    Click analytics

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Scroll maps

    N/A
    0 Ratings
    7.8
    78%
    4 Ratings

    Form fill analysis

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Conversion tracking

    N/A
    0 Ratings
    5.0
    50%
    3 Ratings

    Goal tracking

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    Funnel Analysis

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    Session Recording and Replay

    N/A
    0 Ratings
    9.8
    98%
    5 Ratings

    Attribute Ratings

    • Crazy Egg is rated higher in 2 areas: Likelihood to Recommend, Implementation Rating
    • FullStory is rated higher in 2 areas: Likelihood to Renew, Support Rating

    Likelihood to Recommend

    10.0

    Crazy Egg

    100%
    27 Ratings
    8.6

    FullStory

    86%
    27 Ratings

    Likelihood to Renew

    8.5

    Crazy Egg

    85%
    14 Ratings
    9.5

    FullStory

    95%
    4 Ratings

    Usability

    10.0

    Crazy Egg

    100%
    7 Ratings

    FullStory

    N/A
    0 Ratings

    Availability

    7.1

    Crazy Egg

    71%
    8 Ratings

    FullStory

    N/A
    0 Ratings

    Performance

    2.0

    Crazy Egg

    20%
    4 Ratings

    FullStory

    N/A
    0 Ratings

    Support Rating

    5.0

    Crazy Egg

    50%
    14 Ratings
    8.1

    FullStory

    81%
    22 Ratings

    Online Training

    10.0

    Crazy Egg

    100%
    1 Rating

    FullStory

    N/A
    0 Ratings

    Implementation Rating

    9.2

    Crazy Egg

    92%
    6 Ratings
    8.9

    FullStory

    89%
    12 Ratings

    Product Scalability

    9.8

    Crazy Egg

    98%
    2 Ratings

    FullStory

    N/A
    0 Ratings

    Likelihood to Recommend

    Crazy Egg

    + I strongly believe that this tool helps when a firm has good user count (depends on business model) as most of these tools are data friends. More data - more valuable insights+ Best fit if someone who is looking for deeper insights of individual page- Not suggested for very fewer visits of a website. Suggested to improve better visit count
    Anonymous | TrustRadius Reviewer

    FullStory

    FullStory is great for troubleshooting customer issues, especially when your customer base is in another time zone or composed of people who speak another language. It's also great for UI/UX projects, since you can see exactly what a customer is doing on your site and how they're interacting with your content
    Anonymous | TrustRadius Reviewer

    Pros

    Crazy Egg

    • Provides heatmaps that shows you the elements on your site that are and aren't performing well.
    • Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
    • Screenshots show you how your website looks across a variety of different devices.
    • Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.
    Anonymous | TrustRadius Reviewer

    FullStory

    • FullStory allows me to view visitor behavior on a particular webpage. Traditional web analytics focuses on visitor movement between web pages, not on one specific page.
    • The software helps us to discover the behavior of the customers and provides us all the insights.
    • The customer support of this team is also very good.
    • The automation of this software is well developed.
    • I like its customizable interface.
    Brandon Smith | TrustRadius Reviewer

    Cons

    Crazy Egg

    • The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.
    Anonymous | TrustRadius Reviewer

    FullStory

    • Can be a little confusing to know the exact time something happened, in local time or customer time? That's helpful for engineering to look into log files.
    • When looking for a specific session, it would be nice if you have a easier list of sessions with a little more info to choose from
    • It would be nice to be able to save flagged sessions and annotations under my profile to reference later
    Sarah Morgan | TrustRadius Reviewer

    Pricing Details

    Crazy Egg

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $24 per month

    Crazy Egg Editions & Modules

    Edition
    Crazy Egg$24.001
    1. per month
    Additional Pricing Details

    FullStory

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0 per month

    FullStory Editions & Modules

    Edition
    Free$0.00
    BusinessContact Sales
    EnterpriseContact Sales
    1. none
    Additional Pricing Details

    Likelihood to Renew

    Crazy Egg

    Crazy Egg 8.5
    Based on 14 answers
    It's a great tool considering how inexpensive it is. If used correctly and you have a plan for tracking your websites, this tool can make a world of a difference. If you are not going to sit down and take the time to make a plan for how to use this tool, I would say it is not worth your time. Yes, you can look at items on your website that need to be changed, but without a consistent plan, other important items that need changing can be lost in the mix. Make sure you have enough time and energy to invest in this and it will be well worth it
    Amber Steinert | TrustRadius Reviewer

    FullStory

    FullStory 9.5
    Based on 4 answers
    We brought in FullStory to our platform to help and Support and Engineering team with diagnosing and troubleshooting our software but its use has grown internally and now our product and customer marketing teams have adopted it. They find it very useful to understand how customers use our product natively and how they "hack" it, this allows us to make changes to our product that we'd otherwise not have known about.
    Anonymous | TrustRadius Reviewer

    Usability

    Crazy Egg

    Crazy Egg 10.0
    Based on 7 answers
    I gave Crazy Egg an overall rating of 9 because of its easy to use dashboard, integration and useful tools. If I need to quickly setup a page test, I can add the URL to make a snapshot, start the test and sometimes walk away (until its complete). Crazy Egg allows you set when the test should conclude, which can be helpful if you need to manage monthly visitor usage. You can test on all devices or be specific (i.e. Mobile). I also gave it a 9 because I feel as though the software [Crazy Egg] could improve on its steps to integrate with the A/B testing tool, Optimizely.
    Anonymous | TrustRadius Reviewer

    FullStory

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    Crazy Egg

    Crazy Egg 7.1
    Based on 8 answers
    It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.
    Chris Grant | TrustRadius Reviewer

    FullStory

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Crazy Egg

    Crazy Egg 5.0
    Based on 14 answers
    I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.
    Meredith Walter | TrustRadius Reviewer

    FullStory

    FullStory 8.1
    Based on 22 answers
    Not being able to provide help/support during U.S. holidays can be a bit of a problem since our support team works even during those times, and it would actually be nice to have somebody to turn to when the application fails to perform the way we want it to.
    Anonymous | TrustRadius Reviewer

    Online Training

    Crazy Egg

    Crazy Egg 10.0
    Based on 1 answer
    Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!
    Anonymous | TrustRadius Reviewer

    FullStory

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Crazy Egg

    Crazy Egg 9.2
    Based on 6 answers
    It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.
    Ben Alvord | TrustRadius Reviewer

    FullStory

    FullStory 8.9
    Based on 12 answers
    FullStory helps us in capturing error, rage, and dead clicks. This is helping us in making the user experience better. FullStory is also helping us do the comparative analysis of the old and newly added users to the application. The session recording can be shared with developers so that they can see what kind of issues a user is facing while using our application.
    Nadeem Rehman | TrustRadius Reviewer

    Alternatives Considered

    Crazy Egg

    It is very simple to use, everything from setting up to seeing the results. You can easily export everything into a JPG or PDF and share it with clients. CrazyEgg is also more value oriented with a lower price point.
    Sanjit Mandal | TrustRadius Reviewer

    FullStory

    FullStory is the only platform that we've trusted to give us solid reporting and recording for users. We do use Gainsight PX as well in order to track user flow, walkthrough/guides, and notifications. We love using FullStory and have been for the past four years!
    Anonymous | TrustRadius Reviewer

    Scalability

    Crazy Egg

    Crazy Egg 9.8
    Based on 2 answers
    Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.
    Chris Grant | TrustRadius Reviewer

    FullStory

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Crazy Egg

    • Helped us increase blog ad clicks by a huge % (I wish I remember the exact percentage, but I believe it was 300%+ or something close to there).
    • Helped us make data-driven decisions on how to update and design our website.
    • Allows us to easily A/B test changes on website and measure data-driven results.
    Aaron Treguboff | TrustRadius Reviewer

    FullStory

    • Triage for front end bugs - FullStory can sometimes help you spot a bug in action much more quickly than trying to recreate it on your own
    • Observing customers use new features and understanding why a new feature may be performing better or worse than expected
    Thomas Knight | TrustRadius Reviewer

    Screenshots

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