116 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 116 reviews and ratings
FullStory
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 55 reviews and ratings
Feature Set Ratings
Mobile Capabilities
Crazy Egg
Feature Set Not Supported
N/A
2.0
FullStory
20%
FullStory ranks higher in 3/3 features
FullStory ranks higher in 3/3 features
Responsive Design for Web Access
N/A
0 Ratings
1.0
10%
1 Rating
Mobile Application
N/A
0 Ratings
1.0
10%
1 Rating
Dashboard / Report / Visualization Interactivity on Mobile
N/A
0 Ratings
5.0
50%
2 Ratings
Results and Analysis
Crazy Egg
Feature Set Not Supported
N/A
7.2
FullStory
72%
FullStory ranks higher in 8/8 features
FullStory ranks higher in 8/8 features
Heatmap tool
N/A
0 Ratings
6.5
65%
4 Ratings
Click analytics
N/A
0 Ratings
8.5
85%
4 Ratings
Scroll maps
N/A
0 Ratings
7.8
78%
4 Ratings
Form fill analysis
N/A
0 Ratings
8.0
80%
3 Ratings
Conversion tracking
N/A
0 Ratings
5.0
50%
3 Ratings
Goal tracking
N/A
0 Ratings
4.5
45%
2 Ratings
Funnel Analysis
N/A
0 Ratings
7.3
73%
3 Ratings
Session Recording and Replay
N/A
0 Ratings
9.8
98%
5 Ratings
Attribute Ratings
- Crazy Egg is rated higher in 2 areas: Likelihood to Recommend, Implementation Rating
- FullStory is rated higher in 2 areas: Likelihood to Renew, Support Rating
Likelihood to Recommend
10.0
Crazy Egg
100%
27 Ratings
8.6
FullStory
86%
27 Ratings
Likelihood to Renew
8.5
Crazy Egg
85%
14 Ratings
9.5
FullStory
95%
4 Ratings
Usability
10.0
Crazy Egg
100%
7 Ratings
FullStory
N/A
0 Ratings
Availability
7.1
Crazy Egg
71%
8 Ratings
FullStory
N/A
0 Ratings
Performance
2.0
Crazy Egg
20%
4 Ratings
FullStory
N/A
0 Ratings
Support Rating
5.0
Crazy Egg
50%
14 Ratings
8.1
FullStory
81%
22 Ratings
Online Training
10.0
Crazy Egg
100%
1 Rating
FullStory
N/A
0 Ratings
Implementation Rating
9.2
Crazy Egg
92%
6 Ratings
8.9
FullStory
89%
12 Ratings
Product Scalability
9.8
Crazy Egg
98%
2 Ratings
FullStory
N/A
0 Ratings
Likelihood to Recommend
Crazy Egg
+ I strongly believe that this tool helps when a firm has good user count (depends on business model) as most of these tools are data friends. More data - more valuable insights+ Best fit if someone who is looking for deeper insights of individual page- Not suggested for very fewer visits of a website. Suggested to improve better visit count

Verified User
Analyst in Marketing
Internet Company, 1001-5000 employeesFullStory
FullStory is great for troubleshooting customer issues, especially when your customer base is in another time zone or composed of people who speak another language. It's also great for UI/UX projects, since you can see exactly what a customer is doing on your site and how they're interacting with your content

Verified User
Director in Customer Service
Publishing Company, 201-500 employeesPros
Crazy Egg
- Provides heatmaps that shows you the elements on your site that are and aren't performing well.
- Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
- Screenshots show you how your website looks across a variety of different devices.
- Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.

Verified User
Professional in Marketing
Events Services Company, 1001-5000 employeesFullStory
- FullStory allows me to view visitor behavior on a particular webpage. Traditional web analytics focuses on visitor movement between web pages, not on one specific page.
- The software helps us to discover the behavior of the customers and provides us all the insights.
- The customer support of this team is also very good.
- The automation of this software is well developed.
- I like its customizable interface.
Business Consultant
DeloitteManagement Consulting, 10,001+ employees
Cons
Crazy Egg
- The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.

Verified User
Employee in Other
Retail Company, 11-50 employeesFullStory
- Can be a little confusing to know the exact time something happened, in local time or customer time? That's helpful for engineering to look into log files.
- When looking for a specific session, it would be nice if you have a easier list of sessions with a little more info to choose from
- It would be nice to be able to save flagged sessions and annotations under my profile to reference later
Director of Product Management
EvertrueComputer Software, 11-50 employees
Pricing Details
Crazy Egg
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$24 per month
Crazy Egg Editions & Modules
Edition
Crazy Egg | $24.001 |
---|
- per month
Additional Pricing Details
—FullStory
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0 per month
FullStory Editions & Modules
Edition
Free | $0.00 |
---|---|
Business | Contact Sales |
Enterprise | Contact Sales |
- none
Additional Pricing Details
—Likelihood to Renew
Crazy Egg
Crazy Egg 8.5
Based on 14 answers
It's a great tool considering how inexpensive it is. If used correctly and you have a plan for tracking your websites, this tool can make a world of a difference. If you are not going to sit down and take the time to make a plan for how to use this tool, I would say it is not worth your time. Yes, you can look at items on your website that need to be changed, but without a consistent plan, other important items that need changing can be lost in the mix. Make sure you have enough time and energy to invest in this and it will be well worth it
Internet Marketing Intern
3MRetail, 51-200 employees
FullStory
FullStory 9.5
Based on 4 answers
We brought in FullStory to our platform to help and Support and Engineering team with diagnosing and troubleshooting our software but its use has grown internally and now our product and customer marketing teams have adopted it. They find it very useful to understand how customers use our product natively and how they "hack" it, this allows us to make changes to our product that we'd otherwise not have known about.

Verified User
Manager in Professional Services
Marketing and Advertising Company, 51-200 employeesUsability
Crazy Egg
Crazy Egg 10.0
Based on 7 answers
I gave Crazy Egg an overall rating of 9 because of its easy to use dashboard, integration and useful tools. If I need to quickly setup a page test, I can add the URL to make a snapshot, start the test and sometimes walk away (until its complete). Crazy Egg allows you set when the test should conclude, which can be helpful if you need to manage monthly visitor usage. You can test on all devices or be specific (i.e. Mobile). I also gave it a 9 because I feel as though the software [Crazy Egg] could improve on its steps to integrate with the A/B testing tool, Optimizely.

Verified User
Employee in Other
Retail Company, 11-50 employeesFullStory
No score
No answers yet
No answers on this topic
Reliability and Availability
Crazy Egg
Crazy Egg 7.1
Based on 8 answers
It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.
Director of Analytics
EnlightenInternet, 51-200 employees
FullStory
No score
No answers yet
No answers on this topic
Support Rating
Crazy Egg
Crazy Egg 5.0
Based on 14 answers
I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.
Web Analyst
Stanley Black & Decker, Inc.Information Technology and Services, 10,001+ employees
FullStory
FullStory 8.1
Based on 22 answers
Not being able to provide help/support during U.S. holidays can be a bit of a problem since our support team works even during those times, and it would actually be nice to have somebody to turn to when the application fails to perform the way we want it to.

Verified User
Supervisor in Quality Assurance
Real Estate Company, 51-200 employeesOnline Training
Crazy Egg
Crazy Egg 10.0
Based on 1 answer
Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!

Verified User
Project Manager in Marketing
Internet Company, 11-50 employeesFullStory
No score
No answers yet
No answers on this topic
Implementation Rating
Crazy Egg
Crazy Egg 9.2
Based on 6 answers
It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.
Web Marketing Manager
MendixComputer Software, 51-200 employees
FullStory
FullStory 8.9
Based on 12 answers
FullStory helps us in capturing error, rage, and dead clicks. This is helping us in making the user experience better. FullStory is also helping us do the comparative analysis of the old and newly added users to the application. The session recording can be shared with developers so that they can see what kind of issues a user is facing while using our application.
Director of Product Management
PhenomComputer Software, 1001-5000 employees
Alternatives Considered
Crazy Egg
It is very simple to use, everything from setting up to seeing the results. You can easily export everything into a JPG or PDF and share it with clients. CrazyEgg is also more value oriented with a lower price point.
Digital Marketing Strategist, Founder
California SEO ProfessionalsMarketing and Advertising, 1-10 employees
FullStory
FullStory is the only platform that we've trusted to give us solid reporting and recording for users. We do use Gainsight PX as well in order to track user flow, walkthrough/guides, and notifications. We love using FullStory and have been for the past four years!

Verified User
Project Manager in Product Management
Marketing & Advertising Company, 51-200 employeesScalability
Crazy Egg
Crazy Egg 9.8
Based on 2 answers
Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.
Director of Analytics
EnlightenInternet, 51-200 employees
FullStory
No score
No answers yet
No answers on this topic
Return on Investment
Crazy Egg
- Helped us increase blog ad clicks by a huge % (I wish I remember the exact percentage, but I believe it was 300%+ or something close to there).
- Helped us make data-driven decisions on how to update and design our website.
- Allows us to easily A/B test changes on website and measure data-driven results.
Organic Reach Lead
WebPTComputer Software, 201-500 employees
FullStory
- Triage for front end bugs - FullStory can sometimes help you spot a bug in action much more quickly than trying to recreate it on your own
- Observing customers use new features and understanding why a new feature may be performing better or worse than expected
Product Manager
Teachers Pay TeachersEducation Management, 51-200 employees