What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 10 reviews and ratings
574 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 574 reviews and ratings
Feature Set Ratings
Project Management
Creately
Feature Set Not Supported
N/A
7.3
HipChat (discontinued)
73%
HipChat (discontinued) ranks higher in 2/2 features
HipChat (discontinued) ranks higher in 2/2 features
Mobile Access
N/A
0 Ratings
7.3
73%
98 Ratings
Search
N/A
0 Ratings
7.2
72%
104 Ratings
Communication
Creately
Feature Set Not Supported
N/A
7.3
HipChat (discontinued)
73%
HipChat (discontinued) ranks higher in 6/6 features
HipChat (discontinued) ranks higher in 6/6 features
Chat
N/A
0 Ratings
7.7
77%
134 Ratings
Notifications
N/A
0 Ratings
7.7
77%
132 Ratings
Discussions
N/A
0 Ratings
6.5
65%
112 Ratings
Surveys
N/A
0 Ratings
8.0
80%
36 Ratings
Internal knowledgebase
N/A
0 Ratings
7.0
70%
43 Ratings
Integrates with GoToMeeting
N/A
0 Ratings
7.0
70%
23 Ratings
File Sharing & Management
Creately
Feature Set Not Supported
N/A
6.3
HipChat (discontinued)
63%
HipChat (discontinued) ranks higher in 6/6 features
HipChat (discontinued) ranks higher in 6/6 features
Video files
N/A
0 Ratings
6.5
65%
86 Ratings
Audio files
N/A
0 Ratings
6.8
68%
74 Ratings
Access control
N/A
0 Ratings
6.5
65%
61 Ratings
Advanced security features
N/A
0 Ratings
5.8
58%
51 Ratings
Integrates with Google Drive
N/A
0 Ratings
6.0
60%
28 Ratings
Device sync
N/A
0 Ratings
6.0
60%
56 Ratings
Attribute Ratings
- Creately is rated higher in 1 area: Likelihood to Recommend
- HipChat (discontinued) is rated higher in 1 area: Support Rating
Likelihood to Recommend
8.4
Creately
84%
2 Ratings
6.8
HipChat (discontinued)
68%
135 Ratings
Likelihood to Renew
Creately
N/A
0 Ratings
9.8
HipChat (discontinued)
98%
2 Ratings
Usability
Creately
N/A
0 Ratings
7.2
HipChat (discontinued)
72%
8 Ratings
Support Rating
5.6
Creately
56%
4 Ratings
7.0
HipChat (discontinued)
70%
10 Ratings
Implementation Rating
Creately
N/A
0 Ratings
8.4
HipChat (discontinued)
84%
6 Ratings
Product Scalability
Creately
N/A
0 Ratings
7.2
HipChat (discontinued)
72%
10 Ratings
Likelihood to Recommend
Creately
Very good online option for flowcharts and other purposes; can be quite cost-effective, too, depending on how you use it.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
HipChat (discontinued)
Well suited for
Cross-teams communication.
Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.

Verified User
Engineer in Engineering
Internet Company, 5001-10,000 employeesPros
Creately
- Creately provides the same experience that other similar tools (i.e. Visio) provides, but presents it in a much more colorful, unique manner. The colors are vibrant, and my clients have always been impressed with the quality and feel.
- Creately provides a lot of creative control over how your images look. I can play with the opacity and color scheme, or use what they already provide.
- Creately also allows me to create wireframes for clients to review, whether desktop or mobile. I can create simple, easy to understand frames and concepts in minutes - they're super professional looking and ready to share.
- I like the pricing model. Right now I can pay month-to-month, or pay a one-time fee for a year. It's also less expensive than Visio, which is very nice.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
HipChat (discontinued)
- HipChat is the first enterprise team chat application, hence it invented the idea of itself.
- Cross-platform support and hence runs on most of the computing devices
- Efficient search
- Completely free for smaller teams
- Webhooks +1
- Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
- Custom emojis
- Media and file sharing directly or in a group
- Video chat
Development Lead and Developer
IYBAInternet, 1-10 employees
Cons
Creately
- The transition Creately made this year to their new non-Flash platform seems to almost function like a beta release in some instances.
- Customer support sometimes takes a while to return and the responses are not always the best or most helpful. Follow up isn't great, either.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
HipChat (discontinued)
- Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
- Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
- Video and audio calls are pretty useless, they're slow and not always work.
- The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.

Verified User
Program Manager in Customer Service
Information Technology and Services Company, 501-1000 employeesPricing Details
Creately
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
6.95
Starting Price
$40 per month
Creately Editions & Modules
On-premise Edition
Creately Desktop | $751 |
---|---|
Creately Server | 6.951 |
- per user
SaaS Edition
Creately Online Personal | 6.951 |
---|---|
Creately Team 5 | $401 |
Creately Team 10 | $801 |
Creately Team 25 | $2001 |
- per month
Additional Pricing Details
We offer deeply discounted prices for non profits, educational institutes and charities.HipChat (discontinued)
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per user
HipChat (discontinued) Editions & Modules
Edition
HipChat Basic | $01 |
---|---|
HipChat Plus | $21 |
- per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)Likelihood to Renew
Creately
No score
No answers yet
No answers on this topic
HipChat (discontinued)
HipChat (discontinued) 9.8
Based on 2 answers
If they fix the bugs the last update gave that are causing hipchat to crash more often.

Verified User
Administrator in Information Technology
Financial Services Company, 1001-5000 employeesUsability
Creately
No score
No answers yet
No answers on this topic
HipChat (discontinued)
HipChat (discontinued) 7.2
Based on 8 answers
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Sr. Visual Design
GLGComputer Software, 501-1000 employees
Support Rating
Creately
Creately 5.6
Based on 4 answers
I haven't used Creately's support. I don't know what to rate this to be honest. If there was an "N/A," I'd use that. I like products where I don't have to do a lot of research or studying to learn how to use the software. Creately allows me to jump in and go.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
HipChat (discontinued)
HipChat (discontinued) 7.0
Based on 10 answers
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Sr application support engineer
Albertsons CompaniesRetail, 1001-5000 employees
Implementation Rating
Creately
No score
No answers yet
No answers on this topic
HipChat (discontinued)
HipChat (discontinued) 8.4
Based on 6 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Software Tester
Nelnet Business SolutionComputer Software, 1001-5000 employees
Alternatives Considered
Creately
In terms of pricing and functionality, Creately was the clear winner at the time, although the jury is still out on Creately's new version in terms of how simple it may be to use.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
HipChat (discontinued)
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
System Administrator
Turning TechnologiesComputer Software, 51-200 employees
Scalability
Creately
No score
No answers yet
No answers on this topic
HipChat (discontinued)
HipChat (discontinued) 7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Programmer Analyst, Product Manager
Bee RoboticsComputer & Network Security, 11-50 employees
Return on Investment
Creately
- Creately is less expensive and dare I say more professional looking than Visio. It looks great at a fraction of the price.
- Creately allows me to share ideas and processes with my clients. It shows that I understand their business processes, and increases their trust in my abilities to work with them.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
HipChat (discontinued)
- HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Senior Technical Account Manager
LotameInternet, 51-200 employees