What users are saying about
25 Ratings
30 Ratings
25 Ratings
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Score 9.4 out of 100
30 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Odoo

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Mitesh Bhalani | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Odoo
Customer data management / contact management
Creatio
9.9
Odoo
Workflow management
Creatio
9.6
Odoo
Territory management
Creatio
9.1
Odoo
Opportunity management
Creatio
9.6
Odoo
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Odoo
Contract management
Creatio
9.5
Odoo
Quote & order management
Creatio
10.0
Odoo
Interaction tracking
Creatio
9.2
Odoo
Channel / partner relationship management
Creatio
9.4
Odoo

Customer Service & Support

Creatio
9.1
Odoo
Case management
Creatio
9.7
Odoo
Call center management
Creatio
8.5
Odoo
Help desk management
Creatio
9.1
Odoo

Marketing Automation

Creatio
9.6
Odoo
Lead management
Creatio
9.6
Odoo
Email marketing
Creatio
9.5
Odoo

CRM Project Management

Creatio
9.0
Odoo
Task management
Creatio
9.4
Odoo
Billing and invoicing management
Creatio
8.2
Odoo
Reporting
Creatio
9.5
Odoo

CRM Reporting & Analytics

Creatio
9.5
Odoo
Forecasting
Creatio
9.4
Odoo
Pipeline visualization
Creatio
9.4
Odoo
Customizable reports
Creatio
9.5
Odoo

Customization

Creatio
9.9
Odoo
8.4
Custom fields
Creatio
9.9
Odoo
Custom objects
Creatio
9.9
Odoo
Scripting environment
Creatio
10.0
Odoo
API for custom integration
Creatio
9.8
Odoo
8.3
Plug-ins
Creatio
Odoo
8.5

Security

Creatio
9.2
Odoo
8.8
Single sign-on capability
Creatio
9.1
Odoo
8.4
Role-based user permissions
Creatio
9.2
Odoo
9.2

Social CRM

Creatio
9.4
Odoo
Social data
Creatio
9.2
Odoo
Social engagement
Creatio
9.7
Odoo

Integrations with 3rd-party Software

Creatio
8.4
Odoo
Marketing automation
Creatio
8.4
Odoo

Platform

Creatio
9.0
Odoo
Mobile access
Creatio
9.0
Odoo

Payroll Management

Creatio
Odoo
7.2
Pay calculation
Creatio
Odoo
7.6
Benefit plan administration
Creatio
Odoo
6.1
Direct deposit files
Creatio
Odoo
7.0
Salary revision and increment management
Creatio
Odoo
7.4
Reimbursement management
Creatio
Odoo
7.9

Reporting & Analytics

Creatio
Odoo
8.7
Dashboards
Creatio
Odoo
9.2
Standard reports
Creatio
Odoo
9.2
Custom reports
Creatio
Odoo
7.6

General Ledger and Configurable Accounting

Creatio
Odoo
8.7
Accounts payable
Creatio
Odoo
9.0
Accounts receivable
Creatio
Odoo
9.0
Global Financial Support
Creatio
Odoo
7.5
Primary and Secondary Ledgers
Creatio
Odoo
8.9
Intercompany Accounting
Creatio
Odoo
8.8
Localizations
Creatio
Odoo
7.6
Journals and Reconciliations
Creatio
Odoo
8.9
Enterprise Accounting
Creatio
Odoo
8.5
Configurable Accounting
Creatio
Odoo
8.9
Centralized Rules Framework
Creatio
Odoo
8.8
Standardized Processes
Creatio
Odoo
9.2

Inventory Management

Creatio
Odoo
8.5
Inventory tracking
Creatio
Odoo
8.9
Automatic reordering
Creatio
Odoo
7.7
Location management
Creatio
Odoo
8.8
Manufacturing module
Creatio
Odoo
8.6

Order Management

Creatio
Odoo
8.9
Pricing
Creatio
Odoo
9.2
Order entry
Creatio
Odoo
8.8
Credit card processing
Creatio
Odoo
8.7
Cost of goods sold
Creatio
Odoo
8.8
Order Orchestration
Creatio
Odoo
8.4
End-to-end order visibility
Creatio
Odoo
9.1
Order exception Resolution
Creatio
Odoo
8.9

Subledger and Financial Process

Creatio
Odoo
8.6
Automated Invoice Processing
Creatio
Odoo
9.0
Shared Services Payments
Creatio
Odoo
8.9
Billings Management
Creatio
Odoo
8.9
Customer Receipt Applications
Creatio
Odoo
8.4
Customer Collections
Creatio
Odoo
9.0
Revenue Recognition
Creatio
Odoo
8.8
Cash Management
Creatio
Odoo
7.2
Asset Management
Creatio
Odoo
8.4
Travel & Expense Management
Creatio
Odoo
7.3
Budgetary Control & Encumbrance Accounting
Creatio
Odoo
8.9
Period Close
Creatio
Odoo
8.9
Transactions Tax
Creatio
Odoo
9.2
Subledger Reconciliations
Creatio
Odoo
8.9
3rd Party Accounting Systems
Creatio
Odoo
8.8

Project Financial Management

Creatio
Odoo
7.7
Budgeting and Forecasting
Creatio
Odoo
7.9
Project Costing
Creatio
Odoo
8.5
Cost Capture
Creatio
Odoo
7.8
Capital Project Management
Creatio
Odoo
7.7
Customer Invoicing
Creatio
Odoo
8.5
Customer Contract Compliance
Creatio
Odoo
8.1
Project Revenue Recognition
Creatio
Odoo
7.9
Project Financial Performance Analysis
Creatio
Odoo
8.0
Project Financials Dashboard
Creatio
Odoo
7.8
Real-time Financial Reporting
Creatio
Odoo
7.8
Embedded Business Intelligence
Creatio
Odoo
6.1
Project Planning Collaboration
Creatio
Odoo
6.1

Project Execution Management

Creatio
Odoo
8.2
Project Planning and Scheduling
Creatio
Odoo
9.1
Project Manager Dashboard
Creatio
Odoo
9.2
Resource Manager Dashboard
Creatio
Odoo
9.0
Task Insight for Project Managers
Creatio
Odoo
8.9
Project Manager Mobile Functionality
Creatio
Odoo
8.8
Team Member Task Collaboration
Creatio
Odoo
8.7
Team Member Mobile Functionality
Creatio
Odoo
8.8
Project Candidate Search
Creatio
Odoo
7.4
Project Candidate Comparison and Analysis
Creatio
Odoo
7.5
Defineable Resource Pools
Creatio
Odoo
7.0
Defineable Resource Pools
Creatio
Odoo
6.8
Talent Profiles
Creatio
Odoo
7.3
Real-Time Project Reporting
Creatio
Odoo
7.5
Absence Management
Creatio
Odoo
8.3
Product Lifecycle Management
Creatio
Odoo
8.4

Grants Management

Creatio
Odoo
7.4
Award Lifecycle Management
Creatio
Odoo
7.5
Spending Control
Creatio
Odoo
7.0
Indirect Cost Management
Creatio
Odoo
7.5
Billing
Creatio
Odoo
7.8

Procurement

Creatio
Odoo
8.3
Sourcing Team Collaboration
Creatio
Odoo
8.3
Sourcing Analysis
Creatio
Odoo
7.9
Bids Analyzed and Compared
Creatio
Odoo
7.5
Catalog Shopping E-Commerce for Employees
Creatio
Odoo
8.4
Contract Authoring
Creatio
Odoo
8.4
Contract Compliance Management
Creatio
Odoo
8.5
Contract History
Creatio
Odoo
8.4
Contract Renewal Automation
Creatio
Odoo
7.9
Contract Repository
Creatio
Odoo
8.5
Contract Standardization and Enforcement
Creatio
Odoo
8.4
Electronic Signatures
Creatio
Odoo
8.1
Invoice Automated Matching
Creatio
Odoo
8.5
Purchasing Risk and Compliance Management
Creatio
Odoo
8.6
Requisitions-to-Purchase Orders Integrated
Creatio
Odoo
8.4
Spend Compliance Management
Creatio
Odoo
7.9
Supplier Assessment
Creatio
Odoo
8.5
Supplier Communication and Collaboration
Creatio
Odoo
8.5
Supplier Management
Creatio
Odoo
8.0
Supplier Portal
Creatio
Odoo
8.5

Risk Management

Creatio
Odoo
9.5
Risk Repository
Creatio
Odoo
9.8
Control Management
Creatio
Odoo
9.8
Control Mapping
Creatio
Odoo
8.8
Control Efficiency Assessments
Creatio
Odoo
8.9
Automated Control Assessments
Creatio
Odoo
9.8
Assessment Capture
Creatio
Odoo
8.8
Issue Detection
Creatio
Odoo
9.8
Automatic Notification
Creatio
Odoo
9.9
Remediation and Certification
Creatio
Odoo
9.8

Logistics

Creatio
Odoo
6.4
Transportation Planning and Optimization
Creatio
Odoo
6.0
Transportation Sourcing Management
Creatio
Odoo
6.1
Transportation Process Integration
Creatio
Odoo
6.0
Transportation Execution Management
Creatio
Odoo
6.0
Freight Payment Automation
Creatio
Odoo
6.0
Trade Management
Creatio
Odoo
6.0
Trade Regulatory Compliance Management
Creatio
Odoo
5.0
Customs Entry Management
Creatio
Odoo
7.0
Customs Document Management
Creatio
Odoo
7.0
Customs Document Collaboration
Creatio
Odoo
7.0
Fulfillment Management
Creatio
Odoo
6.9
Inventory Visibility
Creatio
Odoo
7.2
Warehouse Workforce Management
Creatio
Odoo
7.2

Manufacturing

Creatio
Odoo
8.2
Production Process Design
Creatio
Odoo
7.7
Supply Chain Business Flows
Creatio
Odoo
8.6
Production Management
Creatio
Odoo
8.0
Contracted Manufacturing Management
Creatio
Odoo
7.6
Configuration Management
Creatio
Odoo
8.6
Work Definition
Creatio
Odoo
8.0
Work Execution
Creatio
Odoo
8.5
Advanced Fulfillment
Creatio
Odoo
8.0
Manufacturing Costs
Creatio
Odoo
8.6

Supply Chain

Creatio
Odoo
8.5
Forecasting
Creatio
Odoo
8.5
Inventory Planning
Creatio
Odoo
8.5
Multi-tier Supply Chain Planning
Creatio
Odoo
8.5
Performance Monitoring
Creatio
Odoo
8.5

Product Lifecycle Management

Creatio
Odoo
7.6
Ideation Management
Creatio
Odoo
7.1
Requirements Management
Creatio
Odoo
7.1
Proposal Management
Creatio
Odoo
7.6
Innovation Portfolio Management
Creatio
Odoo
7.1
Product Master Data Management
Creatio
Odoo
7.5
Vendor Portal
Creatio
Odoo
8.5
Project Portfolio Management
Creatio
Odoo
8.5

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Odoo

  • Keeping a detailed record of all staff.
  • The application can be extended with modules.
  • Simple and intuitive.
  • Simple implementation
  • Relatively inexpensive.
Marouane Tohme | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Odoo

  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
David MacDonald | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Odoo

While comparing Direkto with the Odoo, I'd say, only consideration of the UI is enough to see the vital advantage of the latter. Moreover, the specific functions are way [more] easily searchable through the Odoo than in Direkto.
Anonymous | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Odoo

  • Easy tracking of customers from prospects to sales.
  • Easy repeat orders customer follow-ups. All historical transactions and communications in one place.
Franz Josef Bautista | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20*

* per app/ per user/ per month

Rating Summary

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