Creatio vs Outreach | TrustRadius

What users are saying about

Score 9.2 out of 10

Based on 34 reviews and ratings

Score 8.8 out of 10

Based on 551 reviews and ratings

Feature Rating Comparison

Creatio

Outreach

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

Pros

Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
The system is really easy to use. Users pick it up & love it immediately.
Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
Cost: Definitely competitive.

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Business/Systems Analyst (contract)

OKI Europe LtdPrinting, 201-500 employees

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Organization - I know when to make calls/emails/LinkedIn connections without having to overthink anything.
Alignment - the colleagues I work with on my accounts can keep tabs on my activity so there is no redundancy or overcommunication.
Ease of use - all my contacts are in one place, and sending automated emails I have built in my sequences give me so much time back in my day.

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Verified User

Account Manager in Sales

Telecommunications Company, 5001-10,000 employees

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Cons

Having more marketplace solutions that add to the system’s functionality would be great.
We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
We would also like to see some improvements to the customer portal.

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Tatyana Yaroshenko

Chief Marketing Officer

Be TechInformation Technology & Services, 11-50 employees

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Triggers can be a little tricky to figure out - some limitations are not intuitive
User management through Salesforce feature - our process is to Freeze Salesforce accounts before deactivating them to ensure account/opportunity/contact migrations have fully taken place; Outreach will only remove licenses from deactivated users, which could be frustrating if we were already at our license cap and needed to add more users in that interim.

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Verified User

Manager in Other

Computer Software Company, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Outreach 7.0

Based on 5 answers

I like Outreach, but I do wonder about new competitors that are 25-50% less expensive.

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Christian Banach

Principal

Christian Banach LLCMarketing and Advertising, 1-10 employees

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Usability

Creatio 8.6

Based on 6 answers

I would give Creatio all fives, but this software is designed for companies (multiple users, teams, and departments), so my ranking is influenced by feedbacks I heard from sales managers and other personnel working with Creatio. During the process of implementation, there were many issues. It took more than a year to set up everything for everyone. Creatio definitely needs someone within your company to be responsible for implementation tasks (user education, integrations, customization, testing)

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Verified User

Team Lead in Information Technology

Education Management Company, 11-50 employees

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Outreach 9.1

Based on 151 answers

Outreach takes some time to learn, it isn't completely intuitive. However, after a week of going through the knowledge panel, our team easily learned Outreach. There are also some things that take time to set up in order for Outreach to be the most effective. The thing I wish was easier to use would be their Chrome extension. Overall though, I would give Outreach's overall usability a high schore.

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Verified User

Partner in Marketing

Retail Company, 1-10 employees

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Support Rating

Creatio 9.0

Based on 6 answers

Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.

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Verified User

Team Lead in Information Technology

Education Management Company, 11-50 employees

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Outreach 8.5

Based on 21 answers

The support for Outreach has been good. I do not come across a lot of issues in my daily use of Outreach that requires me to reach out to support so I assume that support is continually improving and reducing the areas where support may be required. It is a very error-prone tool.

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Regional Sales Executive

SchoolStatusEducation Management, 11-50 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Outreach 6.0

Based on 3 answers

Although we required a special setup, the process was quick. But we paid a lot for the implementation and didn't use 33% of the hours we purchased.

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Christian Banach

Principal

Christian Banach LLCMarketing and Advertising, 1-10 employees

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Alternatives Considered

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.

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Vladlen Manastiretskiy

System Manager

National Property RescueReal Estate, 11-50 employees

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Groove only allows for a certain amount of "flows" to be created. Also, when connecting it to your Gmail, Groove doesn't show how many times someone has opened the email or who opened it. We switched from Outreach to Groove, then back again.

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Verified User

Representative in Sales

Computer Software Company, 501-1000 employees

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Return on Investment

bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.

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Kenneth Harrington-Colon

Internal Systems Specialist

Creative Business Resources (CBR)Human Resources, 11-50 employees

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The huge positive impact it had was the team not needing to spend as much time as disengaged opps as they were engaged ones. We were able to set sequences to work with them while the team could focus on generating new leads or converting Opps.
For an AE - post demo communication is important. With templates and snippets we could just click a few buttons and have a really nice email sent out with the relevant information and then the next several steps already planned out. This freed up time for us and even allowed us to take calls a lot sooner after demo's then before. For busy days this was very helpful.

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Account Director

Steele Compliance WaveComputer Software, 201-500 employees

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Screenshots

See All (11) Creatio Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$3,000*

* Per installation

Creatio Editions & Modules

Edition

Sales Creatio Team edition	$30¹
Sales Creatio Commerce Edition	$35¹
Sales Creatio Enterprise Edition	$60¹
Studio Creatio Enterprise	$25¹
Studio Creatio Free	$0¹

per user/per month

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Outreach Editions & Modules

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Additional Pricing Details

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Rating Summary

Creatio

Outreach

Creatio

Outreach

Creatio

Outreach

Creatio

Outreach

Creatio

Outreach

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