What users are saying about
25 Ratings
3 Ratings
25 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Salesmate

Salesmate is an excellent pipeline tool and I've been very happy with making the switch from Pipedrive. The reporting tool is excellent when reviewing conversions, total sales, and average turn times per stage. I'm especially happy with the ability to download custom reports however I would like to also have the ability to do so with the pre-defined reporting.
Matthew Gehrman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Salesmate
9.8
Customer data management / contact management
Creatio
9.9
Salesmate
9.0
Workflow management
Creatio
9.6
Salesmate
10.0
Territory management
Creatio
9.1
Salesmate
Opportunity management
Creatio
9.6
Salesmate
10.0
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Salesmate
10.0
Contract management
Creatio
9.5
Salesmate
Quote & order management
Creatio
10.0
Salesmate
Interaction tracking
Creatio
9.2
Salesmate
10.0
Channel / partner relationship management
Creatio
9.4
Salesmate

Customer Service & Support

Creatio
9.1
Salesmate
Case management
Creatio
9.7
Salesmate
Call center management
Creatio
8.5
Salesmate
Help desk management
Creatio
9.1
Salesmate

Marketing Automation

Creatio
9.6
Salesmate
8.0
Lead management
Creatio
9.6
Salesmate
8.0
Email marketing
Creatio
9.5
Salesmate

CRM Project Management

Creatio
9.0
Salesmate
10.0
Task management
Creatio
9.4
Salesmate
10.0
Billing and invoicing management
Creatio
8.2
Salesmate
Reporting
Creatio
9.5
Salesmate
10.0

CRM Reporting & Analytics

Creatio
9.5
Salesmate
9.0
Forecasting
Creatio
9.4
Salesmate
Pipeline visualization
Creatio
9.4
Salesmate
8.0
Customizable reports
Creatio
9.5
Salesmate
10.0

Customization

Creatio
9.9
Salesmate
9.5
Custom fields
Creatio
9.9
Salesmate
10.0
Custom objects
Creatio
9.9
Salesmate
Scripting environment
Creatio
10.0
Salesmate
API for custom integration
Creatio
9.8
Salesmate
9.0

Security

Creatio
9.2
Salesmate
10.0
Single sign-on capability
Creatio
9.1
Salesmate
10.0
Role-based user permissions
Creatio
9.2
Salesmate
10.0

Social CRM

Creatio
9.4
Salesmate
Social data
Creatio
9.2
Salesmate
Social engagement
Creatio
9.7
Salesmate

Integrations with 3rd-party Software

Creatio
8.4
Salesmate
9.0
Marketing automation
Creatio
8.4
Salesmate
9.0

Platform

Creatio
9.0
Salesmate
9.0
Mobile access
Creatio
9.0
Salesmate
9.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Salesmate

  • Pipeline customization including custom fields
  • Two way email integration & click to call feature
  • Incredible customer service
  • Always looking to improve the product
  • Excellent price per user in comparison to some of the other tools available and other tools we've leveraged in the past.
Matthew Gehrman | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Salesmate

  • The ability to switch between deals directly from within the deal itself
  • Load time could be improved however we have at any given time 180 + leads in the pipe
  • Ability to separate user rights per pipeline, i.e. having two separate team pipelines and each team can only see their leads.
Matthew Gehrman | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

Salesmate

Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Matthew Gehrman | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Salesmate

Salesmate has a lot of similar features and functionality but where I feel they differ the most is the customer service, new feature integration, and a team that actually wants to develop the perfect pipeline management tool. Not only are they more competitive on the overpricing structure but I'm confident we'll be able to continue scaling with Salesmate as we grow the team
Matthew Gehrman | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Salesmate

  • Making the switch to Salesmate has saved us a fair amount from our prior service where we had to pay for all the additional features we wanted, whereas Salesmate includes it right out the gate.
  • By utilizing this tool we're able to stay on top of the sales cycle and overall lead flow which directly impacts our bottom line.
  • In terms of ROI if you work the system and utilize the tool as it should then you will make sales.
Matthew Gehrman | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Salesmate

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

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