CrowdCompass is an event management software system offered by Cvent.
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Cvent Onsite Solutions
Score 9.0 out of 10
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AllianceTech is now Cvent Onsite Solutions. The product promises to help you deliver efficient, engaging, and measurable onsite experiences, regardless of the size or complexity of your meeting or event. Featuring check-in and badging, attendee tracking, lead capture, reporting and analytics, mobile event apps, and social amplification display.
We currently use both. Both products are similar in the way we need to use them. The reason for using both is for the two different registration platforms they each are connected with.
We primarily utilize Crowd Compass due to Cvent integration. We are a robust user of Cvent, which makes Crowd Compass very easy to build out and have all the registration information for attendees.
There were 2 apps that got an "A" grade, CrowdCompass and Follow Me. CrowdCompass's finance model was more tolerable as a vendor fee than the revenue-share model for Follow Me. All of the others had significant deficiencies by comparison. At the time, CrowdCompass was one of …
Verified User
Employee
Chose CrowdCompass
CrowdCompass works together with them in a seamless fashion.
CrowdCompass was the best part of Cvent each time I used it, from the ease of use to the customer service and handholding. I would recommend it for anyone using Cvent Event Management for an in-person event. I know Cvent just rolled out their virtual event hub though, so for virtual and hybrid events that are employing the Cvent family of tools, I would probably say CrowdCompass is unnecessary.
I am highly likely to always recommend Cvent Onsite Solutions based on the positive experience I have had with them. I have had an amazing experience overall with the entire Cvent platform and all of their offerings. The support team is awesome and extremely knowledgeable. This is the type of software that offers customers the cutting edge to excel
Provides attendees with their personalized schedules at their fingertips.
Facilitates networking through the ability to set appointments and send messages with other attendees, and inspires competition with The Game and Click challenges.
Gives attendees the ability to view handouts, take notes and download the information to their personal computers when they get back to their offices.
Last year, the gamification did not allow much customization, which was a shame. I hope that by the time I am ready to build my 2020 app, this function has been expanded
The app to upload/edit push notifications was only available on iPhone so I had to have another team member handle that seems I have an android phone.
I have had issues with them sending the correct printers in the past, but it doesn't happen often. And when they do, they ship overnight to correct the issue.
It's an expensive option - they tend to Nickel and Dime.
The app/gamification features are still not perfect. I've had several issues with games on the day of.
We have been using CrowdCompass for 3 years and it has all of the capabilities and functionality that we need, it's easy to use, and Cvent is always implementing new features and enhancements to keep up with the latest trends and technology.
It is very easy to use as everything is very intuitive. Configurating an app does not take too much time at the end, especially as soon as you already have done one as you can dupplicate the entire content. This is very practical when you use the app for annual events. Also few elements are not updatable once the app is published. Of course you can't change the entire design and the security settings which is a good thing anyway, but the entire content can be updated which allows you to publish your app quite early in advance to boost the engagement without having to wait to have everything in your hands (for instance the speakers bios or abstracts). Plus by adding more content regularly it encourage your audience to come back also regularly to check what is going on before the event.
Cvent Onsite Solutions is very user friendly and easy for those who are not very tech savvy. My first time using On-Arrival went very smoothly while onsite for a program due to the prior training that was provided by Cvent Onsite Solutions in our OSS training. Overall, it allows for tech integrations to be utilized easily.
Once we paid for our apps, I felt like I was left to learn on my own. There are plenty of Help articles available, but no training sessions. I'm a visual learner and having to poke around and use trial and error to build the apps took way too much valuable time away from other parts of my job. It was frustrating and I brought it up with my CrowdCompass contact, but was told that they don't provide any training sessions and if I had questions I should refer to the Help articles or call support.
The person onsite can be hit or miss. We have had a few really wonderful support technicians that came prepared, were helpful, and jumped in where needed. We have had others that sat back, didn't offer advice or best practices tips, and were not pleasant to work with. It's very hit or miss.
Our training team walked us through the first set up which really helped me to learn where everything is located as well as all of the features available
Easier to use interface that directly links with our Cvent registration system. We switched due to this integration, the gamification improvements, the benefits for on-site check-in and session selections, and ease of design/use for our builder team. We have especially enjoyed the New Attendee experience over the look/interface of our previous apps
One not listed here is iCapture. We use iCapture right now for lead capture. It's easy to use and priced well, and we leverage all of our events. It's easy to use the tool.
Moved away from Aventri/E-Touches quickly after being stuck in a 3-year contract. We started with Cvent Onsite Solutions (formerly AllianceTech), and procurement moved us to Aventri. After a good battle, we were able to move back to Cvent Onsite Solutions (formerly AllianceTeach).