Likelihood to Recommend
CrowdCompass was the best part of
each time I used it, from the ease of use to the customer service and handholding. I would recommend it for anyone using
Cvent Event Management
for an in-person event. I know
just rolled out their virtual event hub though, so for virtual and hybrid events that are employing the
family of tools, I would probably say CrowdCompass is unnecessary.
Read full review
I am highly likely to always recommend Cvent Onsite Solutions based on the positive experience I have had with them. I have had an amazing experience overall with the entire Cvent platform and all of their offerings. The support team is awesome and extremely knowledgeable. This is the type of software that offers customers the cutting edge to excel
Read full review Pros Provides attendees with their personalized schedules at their fingertips. Facilitates networking through the ability to set appointments and send messages with other attendees, and inspires competition with The Game and Click challenges. Gives attendees the ability to view handouts, take notes and download the information to their personal computers when they get back to their offices. Read full review Allows a smoother process for attendees Allows our staff more time to focus on other onsite tasks during the conference Shifts to more of a digital process rather than relying on paper/by hand check ins Read full review Cons Last year, the gamification did not allow much customization, which was a shame. I hope that by the time I am ready to build my 2020 app, this function has been expanded The app to upload/edit push notifications was only available on iPhone so I had to have another team member handle that seems I have an android phone. Emails (invites, etc.) often go to junk. Read full review Pricing. If we can get lower pricing, we can use for more events. Buying our own on-site kits vs having Cvent team needing to be onsite. Read full review Likelihood to Renew
We have been using CrowdCompass for 3 years and it has all of the capabilities and functionality that we need, it's easy to use, and Cvent is always implementing new features and enhancements to keep up with the latest trends and technology.
Read full review Usability
It is very easy to use as everything is very intuitive. Configurating an app does not take too much time at the end, especially as soon as you already have done one as you can dupplicate the entire content. This is very practical when you use the app for annual events. Also few elements are not updatable once the app is published. Of course you can't change the entire design and the security settings which is a good thing anyway, but the entire content can be updated which allows you to publish your app quite early in advance to boost the engagement without having to wait to have everything in your hands (for instance the speakers bios or abstracts). Plus by adding more content regularly it encourage your audience to come back also regularly to check what is going on before the event.
Read full review Reliability and Availability
Have not had any issues with availability
Read full review Performance
Have had no issues
Read full review Support Rating
Once we paid for our apps, I felt like I was left to learn on my own. There are plenty of Help articles available, but no training sessions. I'm a visual learner and having to poke around and use trial and error to build the apps took way too much valuable time away from other parts of my job. It was frustrating and I brought it up with my CrowdCompass contact, but was told that they don't provide any training sessions and if I had questions I should refer to the Help articles or call support.
Read full review
The person onsite can be hit or miss. We have had a few really wonderful support technicians that came prepared, were helpful, and jumped in where needed. We have had others that sat back, didn't offer advice or best practices tips, and were not pleasant to work with. It's very hit or miss.
Read full review Online Training
Our training team walked us through the first set up which really helped me to learn where everything is located as well as all of the features available
Read full review Implementation Rating
Don't wait to register with Apple and Google. You can do a lot of prep work prior to setting up CrowdCompass for integration.
Read full review Alternatives Considered
Easier to use interface that directly links with our Cvent registration system. We switched due to this integration, the gamification improvements, the benefits for on-site check-in and session selections, and ease of design/use for our builder team. We have especially enjoyed the New Attendee experience over the look/interface of our previous apps
Read full review
My organization also uses the
Cvent Event Management
platform. We did try using another platform called "STAR" which had very limited offerings compared to the Cvent Onsite Solutions. STAR did not have a user-friendly layout nor was it easy to digitally manage our events. Maybe the STAR platform works better on a smaller scale, but we are a large organization so it simply wasn't efficient for us
Read full review Scalability
works great no matter what type of program or how many people attending
Read full review Return on Investment Positive - CrowdCompass has allowed us to eliminate paper programs thus saving thousands of dollars in printing and labor Positive - the ability to send push notifications when there is a change to the schedule is something a paper program could never do Positive - adoption rates have been so high we are looking into using the program for more and more events Read full review It allows our organization to lower overtime pay to employees who needed to stay at the registration area Allows us to allocate our resources to other functions that bring in revenue Pre-conference time usually wasted on pre-packing is now freed up to focus on more important functions within our organization Read full review