Cube vs. Glean AI vs. SAP Concur

1) The budget process. In QBO the budgeting capability is non-existant, unless you like manually typing in every scenario and not being able to budget by class. Cube houses my budget/forecast scenarios & lets me view and analyze by my company's preferred data points; department, GL account, vendor, & sales campaign. I'm able to run monthly budget variance reports and plan for the future with ease. 2) We've begun using Cube to help analyze profitablity by sales job. We've never had such easy access to this type of info in the past, so this is a benefit I can directly attribute to Cube. 3) We're beginning now to use an integration with our payroll software to work on headcount planning and payroll analysis.

Glean is well suited for any business with multiple vendors and vendor owners/approvers. They help implement controls on approvals/payments that you can't otherwise get in QBO, allow greater visibility across the organization for vendor spend, and cut down on time to manually enter and track invoices.

Incentivized

SAP Concur is great for large organizations because of it's built in approval process functions. It is great tool for expense reports and any company where employees need to book travel. I imagine that the tool would be more tricky to use for those who are less technically savvy since there are many tabs and it is sometimes tricky to navigate.

Incentivized

• Push/pull information across any Google Sheet or Excel workbook.
• Budget at a much more granular level (by month by account by the department by vendor).
• Custom mapping to allow for multiple cuts of the same data.
• Bulk range selection within a workbook.

• Gleans update us on particular spending patterns we should be more cognizant of
• Spend tracking and automatic graphs that allow data to be reviewed quite easily
• Customer service is always available

Incentivized

• Self service and easy to navigate
• Available on all mobile devices
• Provides travel options such as airlines for the destination with several options
• Automatically define check in and check out dates and time for hotels
• Reminds users to book other travel related activities

Incentivized

• Limited to 8 top line dimensions. Although you can bring in as many attributes of data as you want, but I would really like Cube to increase top line dimensions to 10.
• The ability for cross level interaction within multiples cube would be a major plus once implemented.

• For a new user of SAP Concur, it becomes difficult to file the first reimbursement as that person is new to the application and probably, one needs to to go through the instructions to get used to it. So, user interface can be improved and could be tried to make more interactive. Other than that, it's all good to go.

Incentivized

Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business

Incentivized

I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.

Incentivized

In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.

Incentivized

Performance-wise, it's good, loads pages quickly, and reports are highly accurate and easy to understand. Also, we can generate custom reports as needed, and we have integrated with a few other apps, and we have not seen any downgrade in performance.

Incentivized

I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.

Incentivized

My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.

Incentivized

I can use it after that training, so it fits the purpose.

Incentivized

There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.

Incentivized

Cube was just a lot easier to use than Vena. We took some time to look at Vena as well and while their product was impressive, our organization was not yet there. We needed something we could implement quickly, and in today's day and age I think that is a very important quality to have. Start up and early stage companies do not have the luxury of implementation teams and massive IT resources so Cube was a huge help.

Incentivized

Their cost and billing premise make sense, they allow unlimited users instead of trying to charge you for each and every head, thus allowing you to truly have spend visibility and cost consciousness front of mind for your vendor approvers. Their UI is clean and easy to pick up and understand, even for non-accounting personnel.

Incentivized

Expensify and Zoho Expense work for small and mid-size businesses. Big multinationals do not receive benefits from the apps. Coupa is good as a solution for organizations with non-SAP leading systems. If you plan to use SAP ERP as the main/lending system then SAP Concur is the best solution, mainly for its native integration with SAP ecosystem.

Incentivized

This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training

Incentivized

• It has decreased the amount of time it takes to build reports by days
• I can rest easy knowing the knowledge is accurate and there is no human error
• I have been able to create more reports than I ever dreamed of with the new time and ease of use

Incentivized

• Freed up so much time my role was able to expand
• Parallel accounting by team that has access to our Glean account

Incentivized

• Concur's automation has produced impressive efficiency improvements, which have decreased the time and effort required for expense management.
• Manual errors and policy violations have decreased, which has led to cost savings.
• We now adhere to corporate regulations better, which lowers risks thanks to Concur's policy compliance checker.

Incentivized