What users are saying about
10 Ratings
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Top Rated
126 Ratings
10 Ratings
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Score 9.8 out of 100

UserTesting

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Top Rated
126 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

UserTesting

UserTesting is well suited for any scenarios to which an average consumer can relate and behave as they normally do. For retail/e-commerce, it's particularly helpful when trying to get an understanding of how users browse products, find what they're looking for, evaluate product options, etc. It is less useful for scenarios where the user is asked to simulate a specific experience and not fully invested in the task - for example, anything that simulates an actual purchase, as users aren't spending real money and behaving the way a qualified customer might.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Custify
9.8
UserTesting
Role-based user permissions
Custify
9.8
UserTesting

Platform & Infrastructure

Custify
9.8
UserTesting
API
Custify
9.8
UserTesting

Customer Data Extraction / Integration

Custify
9.4
UserTesting
Product usage
Custify
9.8
UserTesting
Help desk / support tickets
Custify
9.1
UserTesting

Customer Success Management

Custify
9.7
UserTesting
Sponsor tracking
Custify
9.1
UserTesting
Customer profiles
Custify
9.8
UserTesting
Automated workflow
Custify
9.3
UserTesting
Internal collaboration
Custify
10.0
UserTesting
Customer health scoring
Custify
10.0
UserTesting
Customer segmentation
Custify
10.0
UserTesting

CSM Reporting & Analytics

Custify
9.5
UserTesting
Customer health trends
Custify
10.0
UserTesting
Engagement analytics
Custify
9.5
UserTesting
Dashboards
Custify
9.1
UserTesting

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

UserTesting

  • Simple product. Although less features than some key competitors, [UserTesting] centers on its core features and does it well.
  • Relationship management is great. One feels supported. Prior signing with [UserTesting], sales team truly tried to understand our need and showcase their product based on that. Once we were users, tremendous effort were displayed to onboard us and offer support
  • Whether it's using [UserTesting's] panel or our own, there's a lot of flexibility there to find the right audience for our test.
Anonymous | TrustRadius Reviewer

Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

UserTesting

  • I wish the interface was not implemented as "pages" where you have to save your work or risk losing it if your connection drops. I would prefer to have my work autosave or use an application I download to my computer.
  • It can sometimes be hard to tell where people are tapping when watching the recording of people using their phone
  • Video clips are very easy to make, but there's no way to rename clips after you save them
Craig Scull | TrustRadius Reviewer

Likelihood to Renew

Custify

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 10.0
Based on 3 answers
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.
Anonymous | TrustRadius Reviewer

Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

UserTesting

UserTesting 8.9
Based on 53 answers
The organization of tests have been terrible. I don't know why there aren't nested folders as a way to organize all the tests. Some of the restrictions on creating the right audience is really frustrating too. For example, if I want any users between age 18-65 and also have a wide range of devices, you're not always guaranteed a good range of ages. You might get only 30-year-olds in your test.
Anonymous | TrustRadius Reviewer

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

UserTesting

UserTesting 8.5
Based on 62 answers
Support is great. They're very responsive. Although sometimes you can have some issues that you'll be waiting on a response for a while. However, it never feels like you're talking to robots, every time you go through support it feels like you're talking to a real human and someone who actually cares about your issues.
Anonymous | TrustRadius Reviewer

Implementation Rating

Custify

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 10.0
Based on 2 answers
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

UserTesting

I have no used any other product similar to UserTesting. I am aware of User Interviews but do not think it has the audience/user reach like user testing does. I have used a variety of survey programs like SurveyMonkey and Typeform and have used them in conjunction with UserTesting to review a user's thoughts while they're taking a survey.
Anonymous | TrustRadius Reviewer

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

UserTesting

  • Faster feedback and allowing more iterations than we might normally have
  • Allows us to make informed decisions based on user research, which hopefully will be a cost savings since we get it right the first time, but it is difficult to assign a KPI or ROI
  • Allows us to run more studies than we could without it, especially the recruiting and unmoderated studies and mobile studies.
Linda Borghesani | TrustRadius Reviewer

Screenshots

UserTesting

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

UserTesting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Custify
9.8
UserTesting
9.1

Likelihood to Renew

Custify
UserTesting
10.0

Usability

Custify
8.0
UserTesting
8.9

Support Rating

Custify
10.0
UserTesting
8.5

Implementation Rating

Custify
UserTesting
10.0

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